Birchbox Reviews 1,128

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products and the overall user experience, highlighting the opportunity to try different items. Many appreciate the ability to customize their monthly boxes and the wide selection available, often noting the helpful descriptions and the ease of navigating the website. However, some people were dissatisfied with the pricing, mentioning that the cost has increased while product sizes remained the same or that the value for money isn't as good as it used to be. Some reviewers also experienced issues with repeat products, slow delivery, or items being out of stock when trying to make their selections.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers appreciate the wide selection of products,... See more

Subscription

Users describe ambiguous interactions with subscription. Many customers appreciate the ability to customize... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers appreciate the high quality of... See more

User experience

People report positive experiences with user experience. Many customers find the website easy to navigate and... See more

Price

Consumers express significant dissatisfaction with the pricing. Many reviewers note that the monthly fee has... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the old Birchbox better. I liked that I could go online and buy the larger container of products that were in the box. I've tried to purchase numerous items and you don't have them. I still... See more

Rated 4 out of 5 stars

I like that I can pick out what I want every month. I like the quality of the products, and the opportunity to try out different things. I don’t like when the items I want are sold out before I eve... See more

Rated 3 out of 5 stars

not sure there is a real value any longer. I started with Birchbox when the boxes were 10.00 a month- today they are 20.00 or more. Finding samples that are dried out and unusable ( mascara, liquid ey... See more

Rated 5 out of 5 stars

So far, my experience with Birchbox has been great! I’ve had a few issues with packages not being delivered to my home address, but those problems were resolved quickly. I’m usually very happy with th... See more


Company details

  1. Beauty product supplier
  2. Wellness centre

About Birchbox

Written by the company

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!

Written by the company


Contact info

Build Your Box Today!

Discover new products each month for as low as $22!

4.1

Great

TrustScore 4 out of 5

1K reviews

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Rated 4 out of 5 stars

I would give 5 stars but Birchbox loses…

I would give 5 stars but Birchbox loses 1 star because the shipping takes forever and the tracking never updates right, so it's a guessing game on when I will see it in my mailbox. Also, this month, an expected item was replaced for something less appealing because of overselling. So I'm truly bummed about that. Otherwise, it's a great little box and fun to open every month and try new things.

23 July 2024
Birchbox logo

Reply from Birchbox

While we’re thrilled to hear you enjoy receiving your Birchbox Beauty Box each month, we’re sorry for any shipping delay you’ve experienced, and for the disappointment in one of your chosen items being oversold. Since relaunching, we’ve been working hard to get everything back to normal, including renewing and shipping timelines. Although it took a bit longer than we hoped, we are happy to say we are now on a standard shipping cadence. Billing for renewing members will occur on the 1st of the month, customization will be open during the first week, and boxes will ship over 1-2 weeks after customization closes. You can now expect your box to ship by mid-month.

We hope to continue delighting you with your Birchbox experience, and we truly appreciate you taking the time to share your kind and valuable feedback!

Rated 1 out of 5 stars
Birchbox logo

Reply from Birchbox

Hi Sherri — we’re sorry to hear your Beauty Box didn’t meet your expectations! We have recently started including up to two full size items in each monthly Beauty Box amongst the other samples, but we are sorry to hear the box you received missed the mark. If you have any concerns about any of the six items you received, please reach out to our support team—they’re here to help. Wishing you all the best and hoping we can have the opportunity to impress you in the future!

Rated 5 out of 5 stars

The most recent box...

The most recent box that I received for July/24 was definitely worth my membership.there were quite a few great deluxe samples. Very Happy!

23 July 2024
Rated 5 out of 5 stars

Great buy!

I bought a Birchbox Subscription as a gift to my wife a few months ago, and she absolutely loves it. It was supposed to be for 3 months, but we've continued to renew due to the quality and service. I had to reach out to their support team once to update the email on the account and they were so quick and accommodating. Highly recommend!

23 July 2024
Rated 4 out of 5 stars

I love Birchbox

I love Birchbox. I have been subscribing since approximately 2010 or so. I love access to high end products. My one complaint would be that often, BB doesn’t send samples based on “My Profile.” I have very short hair & BB sends products to untangle long hair. In addition, many makeup BB sends me are for young women (I’m a grandma). Otherwise, I love BB & Will continue to subscribe.

23 July 2024
Rated 4 out of 5 stars

So far Birchbox is great

So far Birchbox is great. Some of the items that are in my box are things I don’t use. Some of the choices for personalization aren't great and I’m forced to choose something I can’t use. Other than that it’s been great

23 July 2024
Rated 4 out of 5 stars

I think the price….

I do like Birchbox; however, I think the price of what I’m paying yearly is too much, considering most of the contents are “sample” size, 5 products per monthly box. If you decide to choose a full size that counts as 2 sample choices.

22 July 2024

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