Highly recommend Birchwood Motors. Super responsive and really helpful right from the beginning. Really pleased with my first car and Sam made the whole experience easy. The sale didn’t feel pressuris... See more
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Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.
Contact info
The Filling Station, Penarth Road, CF11 8TW, Cardiff, United Kingdom
- 02921 202 902
- sales@birchwoodmotors.co.uk
- birchwoodmotors.co.uk
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Replied to 33% of negative reviews
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Bought a great little car with the…
Bought a great little car with the team, it as in great condition and very much as advertised with no hard sell. Alex was extremely helpful and although there was a small mix up with regards the service plan, he was quick to recitify and ensure the car service was covered by them. A rare treat to work with such helpful and trustworthy car dealers.

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Very friendly people answered all my…
Very friendly people answered all my questions and the sale was quick and easy, very nice company !

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The people were friendly and went out…
The people were friendly and went out of their way to answer all my questions about the car. The purchase was swift and didn't take much time at all.

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Sent video and gave details which were…
Sent video and gave details which were very helpful.

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A credit to the motor trade
After chasing around the UK for a very specific spec of vehicle. I had been totally let down at two other dealers trying to sell me substandard damaged vehicles, then I come across what I had been searching for Birchwood.
I found Birchwood Motors a pleasure to do business with. I spoke to Alex, from start to finish. After a mid afternoon call Saturday we travelled down from Manchester to view and purchase the car the very next day. Alex even opened up early on a Sunday morning to accommodate me and the family as we needed to be back in Manchester for a mid afternoon appointment.
Can’t fault the service. Can’t fault the car. Over the moon with everything. Would recommend them to anyone.

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Top notch.
Guys were great. Great communication and always happy to help. Travelling afar for a car can be tricky but this was fast and no hassle.

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Even faster than Amazon Prime!
I was very impressed with the excellent service I received from Birchwood Motors. I spoke to Alex and Morgan late in the day but nothing was too much trouble and amazingly, after purchasing a car at teatime on Monday, it was delivered to my door over 200 miles away by the following lunch time! This was such a relief as I am a carer and urgently needed a car to support my vulnerable clients.
A lovely company to deal with and I couldn't recommend them highly enough.

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Really good communication and helpful…
Really good communication and helpful staff. Made the process of financing a car really stress free and car was sorted very fast only took a a few days for it to be delivered. Would definitely recommend.

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Good deal. Good people. Good luck.
A good deal, helpful staff, go the extra mile - literally - and sorted out an admin glitch immediately. Highly recommend them and wish them care and wisdom to grow the business without getting too big and losing the personal touch.

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Great experience in buying a car
These guys take the car buying experience into the 21st century. Forget all the stereotypes of used car salesmen. This was a great experience from beginning to end, very friendly, and no high pressure sales tactics. Would highly recommend to everyone.

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Great service from both Alex and…
Great service from both Alex and Morgan! Had a small issue with the car which was sorted within 24 Hours, very professional and easy to contact after purchase! Would recommend Birchwood Motors.

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Highly recommend this company
Highly recommend this company. Alex was a great help made purchasing our car a doddle no hassle from start to finish, very happy with their customer service and approach.

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Amazing experience with the whole…
Amazing experience with the whole Birchwood team! Got just the car I was looking for at an amazing price. Also offer part exchange which was a massive help.

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So straightforward
So straightforward - price for part exchange was given over the phone so I knew I would be able to afford the car I went to see, car ready and waiting and was exactly as described. Paperwork was accomplished swiftly and expertly, and we were able to drive the car away in a very short time.

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Great dealership!
We had an exceptional experience buying a car from Birchwood Motors. Alex's friendliness and helpfulness from start to finish made the process a breeze. They provided us with temporary insurance and tax road, which was a big help. Alex, keep up the outstanding work because you're doing it right!
We haven't detected any issues with the car so far, but we plan to take it to our mechanic for a checkup soon.
We would unhesitatingly recommend Birchwood Motors to anyone looking for a car.

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Amazing prices, Fab staff
From the moment I walk through the door at Birchwood Motors Cardiff, I was made to feel welcome. The whole experience was so smooth and the handover was faultless and made so easy.

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Focus T Ecoboost ST-3 Estate
The guys were superb, very professional, trustworthy and they knew what they were talking about. I would definitely buy from them again.

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Nothing was a problem ..Very simple…
Nothing was a problem ..Very simple process ..Very professional during & after the sale..Everything explained ..Should be proud of this company ..From start to finish ,excellent .

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