I use Bird brand complete protection for my shed. The shed is large and takes a long time to paint. This product applies easily and quickly. The finish is lovely, my 10 year old shed looks brand n... See more
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Review summary
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I have used bird brand fence treatment before. The produce is easy to apply by spray or brush, covers well and the treatment lasts longer than many other brands . I would recommend bird brand, which i... See more
Company replied
Quick delivery and great paint product At first I thought the paint was a bit thin but after a second and third coat the paint and gate looks amazing. Need to order more as definitely needs a thi... See more
Company replied
Delivered promptly. We were not at home but the driver phoned before hand and followed the instructions to leave the product at the rear of the property. Excellent service!
Company replied
Company details
- #18 of 31 best companies in Paint Manufacturer
- #6 of 8 best companies in Household chemicals supplier
Written by the company
R K & J Jones Limited is a family business operating at a 12 acre site close to Thetford in Norfolk, UK. We manufacture and distribute a wide range of building and decorating products under the name of Bird Brand (our family name) that goes back 6 generations. Our products are gaining a reputation for excellence in Garden centres, hardware stores, builders and decorating merchants throughout the UK, Ireland and other EU countries. Bird Brand has a wide spectrum of D I Y products such as Ecosote® which is an exclusive ground-breaking water based wood preserver and creosote replacement that is economical, effective and completely safe. We also offer a niche range of rustic stains and coal tar coatings for period and specialist applications. We pride ourselves on providing a good customer experience, right the way from order and delivery to the satisfaction of applying the final product. Many of these products can only be obtained from Bird Brand. The company has recently invested with an additional 23,000 square feet of new warehousing and with other site improvements, the company is well placed to see continued growth and improve its capabilities. The Directors of the business are the four members of the Jones family and remain fully focused on delivering quality products and superior service for many more years to come.
Contact info
Southery Road, Feltwell, Thetford, Norfolk, IP26 4EH, Thetford, United Kingdom
- 01842 828101
- websales@birdbrand.co.uk
- birdbrand.co.uk
4.6
Excellent
109 reviews
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Replied to 75% of negative reviews
Typically replies within 1 week
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the goods were not delivered i live at…
the goods were not delivered i live at 47f Old Compton street the delivery address sent to was 47 old compton street . i requested a refund i get an email which said this has been done but nothing appeared in the account
1 June 2026
Reply from Bird Brand
Thank you for your review. I do see an error was made with the F not reaching the delivery address. We do apologise! We do a great job 99% of the time but unfortunately, human error meant it was sent to 47 not 47F. The refund process takes a few days for the refund to show, but it was created immediately.
Straightforward ordering and delivery…
Straightforward ordering and delivery process and the product is great at protecting your wooden items
13 May 2026
Reply from Bird Brand
Thanks Andrew, we really appreciate your review!
Reply from Bird Brand
Thank you very much for your kind review! :)
Excellent customer service.
Unfortunately a couple of the tubs leaked in transit.
Packing or rough handling?
Birdbrand were very good, they advised me of the leaks even before the courier delivered the 'good' tubs, and have been very prompt at replacing the leaking tubs.
Excellent customer service.
30 April 2026
Reply from Bird Brand
Many thanks for your review and sharing. Buckets can sometimes be a nightmare, no matter how well packed they are. We're pleased it was all resolved fairly quickly.
Reply from Bird Brand
Thanks for the review John. Yes, the bank holiday do slow things a bit. The order came in on Thursday evening and it was despatched after the bank holiday to arrive Weds. Thanks again for sharing.
A really good product, easy to use and looks great.
I use Bird brand complete protection for my shed.
The shed is large and takes a long time to paint.
This product applies easily and quickly.
The finish is lovely, my 10 year old shed looks brand new again, as it does every time I apply Bird brand.
We didn't have a very good experience with the courier, but don't let that take away the quality of the product.
28 April 2026
Reply from Bird Brand
Thank you for sharing and for the great review! Much appreciated.
Bird Brand produ is are 1st class
Bird Brand produ is are 1st class
used for over 26 years, They are the best. Would a definitely and have recommend to all
28 April 2026
Reply from Bird Brand
Wow, thanks Colin. That is really great to read. Thank you!
Good quality oil which was thin enough…
Good quality oil which was thin enough to go through a spray gun. Easy application too via a paint brush on garden furniture.
28 April 2026
Reply from Bird Brand
Thanks, that is really helpful, and we're pleased it went well. Cheers
Used bird brand green tea outside paint…
Used bird brand green tea outside paint for our summer house. This is fantastic paint. It covers well, does not drip and is fast drying and very consistent. Excellent finish. Does need a good stir if been standing a while.
Highly recommended
28 April 2026
Unprompted review
Reply from Bird Brand
Thanks Andy, that is a really helpful review. Thanks for sharing!
Quick delivery and great paint product
Quick delivery and great paint product
At first I thought the paint was a bit thin but after a second and third coat the paint and gate looks amazing.
Need to order more as definitely needs a third coat on my fence but still a lovely colour and people have commented on how good the gate and fence looks.
Highly recommend this company and paint.
8 April 2026
Reply from Bird Brand
Cheers Christoff, we're really pleased you like the look of it. Thank you very much for sharing your experience!
Happy customer
This the 3rd time we have bought this paint in 25 years.
1st time was for a metal oil tank, other 2 times for metal storage containers.
It is brilliant and very long lasting, as you can tell!!
It is not cheap to buy but worth it for the longevity.
20 April 2026
Reply from Bird Brand
Thanks Celia. It's great you've shared how long it lasts! Thanks again for giving others an idea.
Excellent service and product
Easy to order online, delivered promptly and well packaged. Informed of progress throughout.
Previously used company and excellent service continues.
Complete + fence protection, used previously with excellent results. Current purchase not used yet as waiting for weather to settle.
8 April 2026
Reply from Bird Brand
Many thanks for your review and pleased you like the product! Have a great summer!
Excellent product been using the paint…
Excellent product been using the paint for a while now keep the colour really good the water just runs straight off it can’t recommend this product enough fast delivery and great service give them a try you won’t be surprised.
26 March 2026
Reply from Bird Brand
Wow, that is very kind. Really appreciate taking the time to review and sharing. Thanks again!
Reply from Bird Brand
Excellent :) Thank you for sharing!
Reply from Bird Brand
Thank you for sharing your experience. Really pleased you liked it!
Good range of products
Good range of products, with a great deal of useful information on their website. My product arrived safely with a helpful, friendly carrier.
24 February 2026
Reply from Bird Brand
Thank you for sharing your experience and taking the time to review. Pleased it went well! Thank you.
Item not delivered
17 November 2025
Reply from Bird Brand
Thanks for the review. I'm pleased we managed to resolve the issue when the haulier mixed up the house and farm properties. Many thanks!
We used the Bird Brand clear preserver…
We used the Bird Brand clear preserver on our Breeze House - it was so easy to apply and went a long way. The wood looked instantly replenished with a lovely glow. Great product.
27 October 2025
Reply from Bird Brand
That is great, thank you very much for your review!
The product was delivered
The product was delivered. Packaging was the same as always. Using the product... it seems to have watered down or diluted in some way. The outcome was not as good at cleaning etc as before .
7 October 2025
Reply from Bird Brand
Thank you for your feedback. I now understand why. The Spirits of Salt RETAIL that you ordered is limited to <10% strength. The original product (30%) can't now be sold to the general public without an EPP license and can't be sold online. We do try to make this clear on the description online. It will work, but will take longer/need more exposure.
Easy to order and quick delivery.
13 October 2025
Reply from Bird Brand
Thank you, Mark, much appreciated!
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