Birdy Grey Reviews 339

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the suits, describing them as premium and well-fitting. Many people highlight the exceptional customer service, noting prompt, helpful, and understanding interactions, especially when resolving issues with orders or shipping. The efficiency of delivery is also frequently mentioned, with many orders arriving quickly and on time. However, some customers expressed dissatisfaction with the product quality, particularly regarding certain dresses, describing them as thin, flimsy, or poorly sewn. There were also occasional issues with delivery services, with some packages being mishandled or delayed. A few other people also felt that sizing could be inconsistent, especially in the bust area of some dresses, or that certain items required significant steaming or alterations upon arrival.

What people talk about most

Product

Consumers have mixed feelings about the product quality. While some reviewers praise the tasteful colors,... See more

Quality

Users describe positive interactions with quality. Many customers are impressed with the high quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising fast shipping and... See more

Order

Reviewers mention ambiguous feedback about order. While some customers praise the easy ordering process,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the exceptional, prompt, and... See more

Based on these reviews

Rated 4 out of 5 stars

The fabric samples are beautiful, I am planing to use Birdy Grey for my bridal part, the groom's party as well as out flower girl and ring berer. I do have to ensure that Birdy Grey has the size for y... See more

Company replied

Rated 4 out of 5 stars

The customer service was prompt and helpful. The dress got lost initially and took over 2 months to come in, however, after contacting customer support they were able to correct the address and send a... See more

Company replied

Rated 5 out of 5 stars

Exceptional service! I cannot say enough good things about this company. Suit was great fitting and premium quality. All came quickly and their customer service tops any company I’ve ever worked with!... See more

Rated 5 out of 5 stars

I'm super impressed by the quality of the suits. I wasn't expecting them to feel as high quality as they do. The "find your perfect fit" ai metrics were insanely accurate and I love how it explained h... See more

Company replied


Company details

  1. Bridal shop
  2. Wedding Shop

Written by the company

Shop fresh, affordable bridesmaid dresses online that pop in pictures in colors that complement the wedding palette, starting at $89. Birdy Grey is a direct-to-consumer bridal brand focusing on affordable, on-trend bridesmaid dresses, gifts & accessories for the marrying generation. Solving the age-old pain point around bridesmaid dresses, Birdy Grey helps bridal parties find the perfect bridesmaid dresses that pop in pictures, at prices that make everyone happy. The company was founded in Fall 2017 in Los Angeles by branding and fashion expert, Grace Lee, who brings experience working for top female brands in fashion and beauty, along with Monica Ashauer, Co-Founder and President.


Contact info

4.1

Great

TrustScore 4 out of 5

339 reviews

5-star
4-star
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1-star

Replied to 59% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Dress will need to be altered but great dress.

The top of the dress was way to big, the waist fit loose and good, the length was too long but it did state they are all made extra long so that can be fixed. The color was perfect, material was perfect. Dress arrived in a very small bag and dress was crumpled up, but that can also be fixed. I ordered chiffon, seaglass convertible top dress, 1X to fit my waist and hips which it did but then the top was too big so that will also need to be fixed. I'm 5 feet 5 inches so the dress was very long but will fix that as well. Overall the dress will work and very pretty. Paid for the quick arrival and arrived on time.

1 April 2026
Rated 5 out of 5 stars

Swatches

I ordered my swatches on a Monday and got them Thursday of the same week! Amazing shipping time!

2 April 2026
Rated 2 out of 5 stars

The fit?

The fit?? I’m sorry there’s gaps in the top, so much space for boobs I don’t have bc I am an XSMALL! It looks like I got it from shein to be completely honest. This dress should not have cost more than 100$🤣 it’s ridiculous bc now I have to either try and fix this dress myself or get a new one and who knows if that ones going to fit either..do better pls this is awful.

2 April 2026
Rated 1 out of 5 stars

Birdy Grey cannot fulfill their own orders

Birdy Grey is a horrible company selling sub standard products. They cannot even fulfill their own orders TO WEDDING PARTIES!!!!! How do you run out of a tie for a wedding party you have already committed to service?? It is absolute and total insanity!!!!! The say it will be in stock on April 1 and it’s. It in stock???? I have screenshots! And don’t get me started about the seams on these suits……I will never buy a suit from them again…..would return this one but have to have it for a wedding party….

2 April 2026
Rated 2 out of 5 stars

AWFUL fabric quality!!

The quality of the fabric is AWFUL. I’ve never bought a bridesmaids dress that is so paper thin. I’m extremely disappointed - I feel as though I got the quality of a $5 Amazon sundress. Please do better birdy grey. Only reason I didn’t give 1 star is because I think the color is very nice.

2 April 2026
Rated 1 out of 5 stars

Room to improve sizing

What’s with the 2XL and 3XL sizes and only an XS option??? The XS is definitely not a 0/00. Fits more like a small or medium (4-6). Insane. The XS is a huge bag on me and I had to pay $180 to get this dress to even remotely fit me. I spoke with other bridesmaids that ordered and it all fit them poorly. The size inflation is soooo real. Birdy grey, you need to start catering to all body types please! Free custom sizing would've been helpful - especially since it appears each dress is made to order (9 week production time)

13 March 2026
Unprompted review
Birdy Grey logo

Reply from Birdy Grey

We’re really sorry this was your experience - especially having to spend extra on alterations just to make the dress work. That’s incredibly frustrating. We aim to offer inclusive sizing, but we hear you that the fit didn’t feel accurate in your case, and that’s not how it should feel when you order. Thank you for calling this out, as feedback like this helps us take a closer look at our sizing and how we communicate fit, so we can do better going forward.

Rated 5 out of 5 stars

Picked a Bridesmaid color

It was super easy to pick colors and have them sent out. We finally picked a bridesmaid color!!

6 March 2026
Birdy Grey logo

Reply from Birdy Grey

So exciting! Happy to be part of your special day.

Rated 5 out of 5 stars

Awesome website

Awesome website! Ordered swatches and they arrived in a timely maner.

6 March 2026
Birdy Grey logo

Reply from Birdy Grey

Thanks for sharing!

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