The fabric samples are beautiful, I am planing to use Birdy Grey for my bridal part, the groom's party as well as out flower girl and ring berer. I do have to ensure that Birdy Grey has the size for y... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The customer service was prompt and helpful. The dress got lost initially and took over 2 months to come in, however, after contacting customer support they were able to correct the address and send a... See more
Company replied
Exceptional service! I cannot say enough good things about this company. Suit was great fitting and premium quality. All came quickly and their customer service tops any company I’ve ever worked with!... See more
I'm super impressed by the quality of the suits. I wasn't expecting them to feel as high quality as they do. The "find your perfect fit" ai metrics were insanely accurate and I love how it explained h... See more
Company replied
Company details
Written by the company
Shop fresh, affordable bridesmaid dresses online that pop in pictures in colors that complement the wedding palette, starting at $89. Birdy Grey is a direct-to-consumer bridal brand focusing on affordable, on-trend bridesmaid dresses, gifts & accessories for the marrying generation. Solving the age-old pain point around bridesmaid dresses, Birdy Grey helps bridal parties find the perfect bridesmaid dresses that pop in pictures, at prices that make everyone happy. The company was founded in Fall 2017 in Los Angeles by branding and fashion expert, Grace Lee, who brings experience working for top female brands in fashion and beauty, along with Monica Ashauer, Co-Founder and President.
Contact info
210 E Olympic Blvd Ste 300B, 90015, Los Angeles, United States
- (323) 538-0608
- sup@birdygrey.com
- birdygrey.com
4.1
Great
339 reviews
Replied to 59% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast shipping and beautiful colors!
6 March 2026
I loooove!!
6 March 2026
It was great having to pick my colors…
It was great having to pick my colors online without the hassle of going into a store for hours. I would recommend Birdy Grey to everyone.
5 March 2026
Reply from Birdy Grey
Thanks love!
No problems at all
Great product and I love that I can view how colors will look. It arrived quickly.
6 March 2026
Great communication and customer service!
Easy, fast, so many options! Truly makes the whole experience of shopping for a bridal party SO EASY
5 March 2026
Reply from Birdy Grey
This means a lot! Thank you!
Wedding Color Swatches
Everything came earlier than expected and we loved the selections! The materials were so nice and the colors were even better in person than online. I think their website is very accurate to what they showed. Thank you Birdy Grey! :)
6 March 2026
Reply from Birdy Grey
We’re so happy to hear everything arrived early and lived up to expectations; thanks so much for your kind words! 💕
Buyers Beware
I ordered a dress from Birdy Grey for a wedding months in advance (December 2025 for an April 2026 wedding). The first package never arrived, and the replacement order is now also lost in transit. Customer service repeatedly assured me the packages would arrive, downplayed my concerns, and pushed blame onto the carrier, even after I asked for proactive help.
I have spent countless hours contacting both Birdy Grey and the Gofo (their horrible carrier of choice) customer service line with no resolution. They agreed to rush ship out a replacement dress from their US-Based warehouse (all other dresses were made and shipped from China) but the dress I ordered was not in stock so they’re sending out a dress in a random style that matches the wedding’s colors, which, in my eye, is not a fair solution.
Given that the wedding is approaching, I am left with no other options. I’m extremely frustrated that a company specializing in weddings, a highly time-sensitive industry, does not take responsibility for lost shipments or provide reliable fulfillment.
6 March 2026
Unprompted review
Reply from Birdy Grey
We’re very sorry to hear about your experience and understand how stressful this must feel, especially with an upcoming wedding. We truly appreciate you taking the time to share this feedback, as situations like this are taken very seriously. While shipping issues can occasionally occur once a package is in transit, we recognize that it’s our responsibility to support you with timely and effective solutions, and we regret that this was not your experience. Your concerns regarding communication, resolution options, and overall handling have been noted, and we will be reviewing this internally to help prevent similar situations.
Swatch Nightmare
The swatches we ordered did not give us all the colors in the dress so we had to order more and they took forever to come. That made us pressed for time to get the dresses ordered. It was very stressful! For future reference make sure your swatches are a true representation of all the colors in your patterned dresses.
6 March 2026
Reply from Birdy Grey
Hi there! We are truly sorry for the hassle, especially with such important timing involved. We appreciate you taking the time to share this, as your feedback about swatches not fully representing patterned dresses is incredibly valuable. This is something we’ll be reviewing closely with our team to improve how we present our colors and help ensure a smoother experience for future orders.
The color is great and the delivery was…
The color is great and the delivery was timely! Will definitely have my girls order from here.
4 March 2026
Reply from Birdy Grey
Thank you so much :) We're so happy you loved your experience with Birdy Grey!
Loved the swatches I will definitely be…
Loved the swatches I will definitely be doing the bubble gum pink shade for the bid day!!
3 March 2026
Fit like a glove!!! The only thing was the dress shirt was a little tight around his neck, but otherwise fit really well! The dress shirt was a large, and fit like one, the collar was just a bit snug.
The suit is high quality and really nice looking. The texture, the color, it’s really a 10/10 for a really nice price.
5 March 2026
The samples came in amazing quality…
The samples came in amazing quality although one of the white samples was a little torn it's okay everything else came out amazing beautiful and give me some ideas of what to do.
3 March 2026
Fast delivery
quick turnaround time from when I placed my order to when it was received.
3 March 2026
They could do better with delivery
They could do better on following directions for delivery I asked them to put my package in the mailbox and they ended up putting it on my stairwell in front of my house
5 March 2026
Reply from Birdy Grey
We’re sorry to hear about the delivery experience and understand how frustrating that must have been. While delivery instructions are handled by the carrier and are unfortunately outside of our direct control, we appreciate you bringing this to our attention. Feedback like this is important, and we’ll continue to review how we can better set expectations and improve the overall experience for our customers.
Absolutely awful delivery experience
Absolutely awful delivery experience. It blows my mind why companies like yourselves choose to use ontrac or veho for shipping and fulfillment. It's slower, their customer service is terrible, and I've never had a package delivered correctly the first time. I will be going to a competitor based on your shipping alone.
5 March 2026
Reply from Birdy Grey
Hi Russell, thanks so much for leaving this review. We're so sorry that you experienced a difficult delivery on your last order. Our team uses dozens of carriers for delivery, based on zip code analysis, to ensure you receive your package as quickly as possible. Our customer service team also notes all customer feedback at the carrier level, so I will make sure to document your delivery experience and provide feedback to OnTrac. I do hope you give us a try again in the future!
Lost order…
Lost order…. No communication regarding missing order until I reached out to inquire.
5 March 2026
Reply from Birdy Grey
We’re so sorry for the frustration this caused and appreciate you bringing it to our attention. Once an order leaves our warehouse, delivery is handled by the carrier, and with the high volume of daily orders, we’re unable to track each one individually. That said, we take accountability and hope that our Customer Care team was able to assist you promptly and resolve the issue to your satisfaction.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.