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Biscuit Boutique Reviews 

1,493
•
TrustScore 3 out of 5

3.1

Chocolate Artisan
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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently report that their pre-ordered items and holiday gifts have not arrived despite payments being successfully processed by the business. Reviewers also state that customer support is completely unresponsive, leaving many people dealing with ignored emails and incorrect phone numbers. Though some customers noted they had successful orders with the company in the past, recent transactions have unfortunately resulted in missing deliveries. As a result of these persistent service issues, several frustrated individuals had to contact their banks or credit card providers to secure a full refund.

What people talk about most

Order

Customers consistently note negative experiences with order, highlighting that pre-paid Christmas and... See more

Delivery service

Reviewers mention negative feedback about delivery service, noting that many orders placed months in advance... See more

Response time

People report widespread dissatisfaction regarding response times, noting a complete lack of communication... See more

Customer communications

Customers had negative experiences with customer communications, expressing deep frustration over a total... See more

Refund

Consumers find refund experiences to be a major disappointment, consistently reporting a lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered biscuits on 2 September 2026 for delivery on 16 December 2025. Received generic email on 5 December 2025 stating they were having production problems and replied that I wanted a refund if goo... See more

Rated 1 out of 5 stars

Do not use this company . I did not receive the biscuits and raised 5 complaints - 4 weeks no response . I like many customers here had to get a refund via the bank . I also tried using the phone... See more

Rated 1 out of 5 stars

I ordered Biscuits on 17th Oct, earliest delivery was for 14th Nov costing £23.40, you would think that would be enough time for the delivery to arrive but still nothing, it is now 1st Dec, I have se... See more

Company details

  1. Chocolate Artisan
  2. Sweet shop
  3. Chocolate Factory
  4. Confectionery
  5. Corporate gift supplier
  6. Gift shop

Written by the company

Biscuit Boutique provides a unique and beautiful experience, making them leaders in the luxury confectionery market – the perfect gift for the hungry aesthete!

Contact info

3.1

Average

TrustScore 3 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.1

All reviews

(1,493)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great Product

Ordered several types of biscuit for gifts. Very unusual gifts. All were beautifully presented and very well received. Will definitely order again.

1 January 2025
Unprompted review
Rated 3 out of 5 stars

Lovely gift idea

Lovely gift idea. Presented well. Although misleading as it says artisan biscuits, but they are just lotus biscuits covered with chocolate and a pretty design. They were also sandwiched a bit wonky. Overall I would say they are overpriced and misleading- but a good idea and a decent gift.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Biscuitastic!

The biscuits are not only beautiful designed...they are stunning....but they are also truly delicious.
It would be great if a box could be ordered with multiple designs.

21 February 2025
Unprompted review
Rated 1 out of 5 stars

Ordered for Mother’s Day to be sent to…

Ordered for Mother’s Day to be sent to my mums address. Arrived at mine instead. Had to pay £15 for next day delivery royal mail so they’d get to her on time. Took ages for customer services to reply and blamed DPD (not sure how as presumably the parcel is labelled by biscuit boutique) and gave me a £4.50 refund for postage. So I’m still £10.50 out of pocket

28 March 2025
Unprompted review

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