Used to be a lot better rewards. Has changed again not for the better .. knew what you were getting and build up of rewards. In last week the app has frozen every day .. seems to be not as reliable as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had the biscuit app a number of years, initially I thought it was great and the rewards were easy to reach, the app itself is useful to see how far you have walked with your dog. Last year it c... See more
Company replied
When I first got this app it was wonderful! You were rewarded 50 points a day for your walks. Then without warning it went down to 10! It now requests a walk AND subscription to receive 50 points.
Company replied
Unfortunately after using the app for a number of years I will be uninstalling the app. Removing the gift vouchers has removed any incentive to use it. It’s just not worth the hassle any longer. That... See more
Company replied
Company details
- #6 of 6 best companies in Dog Walker
About Biscuit Pet Care
Written by the company
Biscuit is the pet care app that rewards you for helping your dog thrive.
Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.
From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.
Download the Biscuit app
Contact info
Cromwell Road, SW7 4AF, London, United Kingdom
- support@biscuitpetcare.com
- biscuitpetcare.com
3.2
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sadly it’s rubbish now
Sadly it’s rubbish now. The incentive of getting a voucher now and again was a good motivator to track walks- but now you can’t even do that, it’s just enter a completion which unlikely to ever win or get a discount on something random I’d never buy or a coffee which I don’t drink. Poor show Biscuit. 😔
6 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Pip, we're sorry to hear Biscuit is no longer motivating you in the same way. We understand the new rewards won't be relevant for everyone, particularly if the dining out and coffee offers aren't benefits you'd use. While we've moved away from fixed voucher values, our focus is now on helping members build healthy habits with their dogs through new wellbeing features, alongside rewards that can help members save more over time, as well as the competitions. Thank you for taking the time to share your feedback.
– The Biscuit Team
Awful since the update
Awful since the update. Confusing and pointless paying for membership
Really unclear explanation when you contact customer services
1 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're sorry that Biscuit Plus no longer feels worthwhile to you. We always strive to provide clear and helpful support, so we're sorry to hear you didn't feel that was your experience. We appreciate your feedback so thank you for taking the time to leave a review.
– The Biscuit Team
Suddenly cancelled all the benefits
They cancelled all the benefits part way through my subscription, so I cancelled, deleted the app & had to get back to google to get my subscription back. Not worth using any more
1 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Trina, we're sorry to hear the changes have left you feeling this way. We understand these changes have been significant for many Biscuit Plus members. We're continuing to invest in Biscuit with new wellbeing features, partner offers and rewards, and we appreciate you taking the time to share your feedback.
– The Biscuit Team
Was such a great app
Was such a great app, always used this for fun walks with the dog but now only discounted coffee shop and tastecard rewards. Been a plus member for ages and enjoyed this app but sadly has gone downhill big time. Think you will lose a lot of people now, such a shame…
In Cornwall the offers that are currently on it are not even useable due to our location, but very good for walkies!
5 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Clare, we're glad to hear how much you've enjoyed using Biscuit over the years and that it's made your dog walks even more enjoyable. We're sorry to hear the new rewards aren't a good fit, particularly if the dining out and coffee offers aren't accessible where you live. We hope you'll still enjoy using Biscuit to track your walks, build healthy habits and explore the new wellbeing features over time. We also continue to share member feedback with our wider team. Thank you for your support as a Biscuit Plus member and for taking the time to share your feedback.
– The Biscuit Team
Was brilliant not now
Was brilliant not now! Used to joke our dog could pay his way by earning vouchers towards groceries. The changes have ruined it for us. We live in Cornwall miles from any of the cafes, not that we're coffee shop kind of people and the competition entries just makes for jeopardy which I can well do without in my life. So sad!
5 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're glad to hear how much you enjoyed using Biscuit, and love that your dog was helping towards the groceries! We're sorry to hear the new rewards aren't a good fit for you, particularly if the dining out and coffee offers aren't accessible where you live. We hope you'll still enjoy using Biscuit to track your dog walks, keep up those healthy habits and explore the new wellbeing features over time. We also continue to share member feedback and thank you for taking the time to share yours.
– The Biscuit Team
GOODBYE BISCUIT
I used to love this app. Very encouraging to walk the dog. And by having the waggle dog insurance I used to get extra points. I used to get a £10 voucher store which would help with the cost of the dog insurance. NOW i will have to cancel the insurance as i can not see the point of this app? I’m not really a coffee drinker. we are both retired so don’t go out for meals very often. We have a motorhome so don’t use air B&B. And I certainly don’t enter competitions which they say is free? but i probably have walked 10 miles to enter.
I really can’t see why the owners of this app are running it into the ground.
GOODBYE BISCUIT
5 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Richard, we're glad to hear how much you enjoyed using Biscuit and that it encouraged you to get out walking with your dog. We're sorry to hear the new rewards aren't relevant for your lifestyle. We hope you'll continue to enjoy the wider benefits of your Waggel policy, which is there to help protect your dog's health should they ever need veterinary care. As Biscuit Plus is included free with your Waggel policy, you don't need to do anything if you'd like to keep using Biscuit to track your walks, keep up those healthy habits and explore the new wellbeing features over time. We're continuing to invest in Biscuit with more features, partner offers and rewards to come. Thank you for all your support and for taking the time to share your feedback.
– The Biscuit Team
Oh Dear Biscuit...
Have been an active Plus Subscriber for years, was a really good app to track and maintain dog walks, good incentives and good rewards. However after the July 1st update all value has gone, no longer able to redeem against vouchers instead a useless TasteCard or CoffeeClub Card that almost every other App subscription includes now, plus to add insult to injury 2000 saved biscuits redeemed as a £9 voucher (that most places require £10 minumum)
Cancelled my Plus Subscription and won't be renewing
5 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're glad you've been such an active Biscuit Plus member and that you've enjoyed using Biscuit over the years. We're sorry to hear the new rewards aren't relevant for you, particularly if you already have access to similar benefits elsewhere. Remaining Biscuits can still be redeemed until 31 July, and we've introduced £1 voucher denominations to give members more flexibility when redeeming their balance with retailers such as M&S and Amazon. Thank you for all your support and for taking the time to share your feedback.
– The Biscuit Team
It used to be a good app where you…
It used to be a good app where you could earn vouchers for pretty any High Street store . now it’s totally worthless. I’ve deleted the app now.
1 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Steph, we're sorry to hear Biscuit no longer provides the value you were looking for. Our focus is now on combining wellbeing features like Care Score with rewards that help members save on meals out and barista-made drinks, alongside the competitions and partner offers. Thank you for taking the time to share your feedback.
– The Biscuit Team
We used to love this app
We used to love this app. I let all my friends and family know about it, the rewards and features of the app were amazing. Slowly they started adding changes, then recently they gave 2days notice and drastically changed the great privileges we paid for. I have now cancelled the app after years of loyal custom.
5 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Adele, we're glad to hear how much you enjoyed Biscuit, and we're especially grateful that you recommended us to your friends and family. We know this has been a significant change for many long-time members. Remaining Biscuits can still be redeemed until 31 July, and we continue to invest in new wellbeing features and rewards that help members save more over time as Biscuit evolves. Thank you for your loyalty over the years and for taking the time to share your feedback.
– The Biscuit Team
Change of direction has ruined the app…
Change of direction has ruined the app ans experience.
Same as many others, ability to earn decent vouchers have gone, now only a option to enter competitions (didn't do this originally so why would I now) also coffee club and taste card if you are paid VIP offering discounts so have to pay for the app, get awful offers rather than decent vouchers as before.
Also, they have silenced users on Facebook by deleting posts, comments and turning comments off on new posts. Google play has rating has gone massively down too.
They have even stopped replying here with their generic responses so probably just ignoring it all.
App will be dead soon if they dont swiftly act and reverse this last update.
5 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Chris, we're sorry to hear you feel the new experience doesn't suit you. We recognise this has been a significant change from the Biscuit many of our long-time members were familiar with. Our focus is now on combining wellbeing features with rewards that can help members save more on meals out and barista-made drinks throughout the year. We continue to listen to all of our members' feedback and thank you for taking the time to share yours.
– The Biscuit Team
Avoid!!
Very sneaky and unfair.
Suddenly changed / updated the app rendering my biscuits that I'd accumulated almost worthless.
Where was the warning?
Where was the allowed timescale to finish saving for your goal voucher?
Really rubbish customer service.
Avoid!
5 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Julie, we understand if these changes have been frustrating for you. Remaining Biscuits can still be redeemed until 31 July, and we've introduced £1 voucher denominations to give members more flexibility when redeeming their balance for vouchers. We're sorry if our communications about the changes didn't reach you, and we appreciate you taking the time to share your feedback.
– The Biscuit Team
Downgraded the vouchers we've been…
Downgraded the vouchers we've been earning for months to lame competition entries or 25% tastecard or coffee purchases. Have already paid for the month upfront at £7.99 to get this drivel. Last update was bad, but this one.... nope!!
4 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Sarah, we're sorry to hear the new rewards haven't met your expectations, particularly as a Biscuit Plus member. Remaining Biscuits can still be redeemed until 31 July. Our focus is now on helping members build healthy habits with their dogs while providing greater long-term value through the new rewards and wellbeing features. From your next renewal, you'd also be paying £3.99 per month for Biscuit Plus, which now covers all of your dogs on a single subscription, rather than £7.99 for two dogs. We hope this provides even better value over time. Thank you for sharing your feedback.
– The Biscuit Team
Stay well clear of this app
The app has been going downhill for several years... but their update on 1st July 2026.... has turned them into the biggest piece of crap app.
We lost our points and can no longer redeem them for any useful vouchers because of how they chose to restructure the whole rewards system. Before any Biscuits employee responds - I don't want to enter competitions for a chance to win a voucher I could previously just buy and I don't find any value in the selection you do have on offer.
I can recommend strongly that everyone gives this app and company a wide birth and put them out of business for all their stupid greed and shafting loyal app users.
3 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Jon, we're sorry to hear you feel this way. Remaining Biscuits can still be redeemed until 31 July, and we've introduced £1 voucher denominations to give members more flexibility when redeeming their balance for vouchers, including retailers such as M&S and Amazon. Our focus has shifted towards helping members build healthier habits with their dogs while providing greater long-term value through the new rewards and wellbeing features. We understand these changes won't be right for everyone, and thank you for taking the time to share your feedback.
– The Biscuit Team
If I could give minus I would
If I could give minus I would. Used to be a really great walking app with great treats as a reward. The new changes suddenly brought in have absolutely trashed this once great app so disappointing. Looking over other recently added reviews everyone is of the same opinion, would like to know who the changes will appeal to as mentioned in the response's. If I wanted to be entered in to a competition that I knew l wasn't going to win I'd buy a lottery ticket.
3 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Fi, we're glad you have enjoyed using Biscuit and are sorry to hear the changes have left you feeling this way. We know this has been a significant change for many long-time members. Our focus is now on building Biscuit around more wellbeing features like Care Score, and more to come, alongside the tastecard and Coffee Club rewards and competitions. Our aim is to help members build healthy habits with their dogs while providing more value beyond fixed vouchers. Thank you for taking the time to share your feedback.
– The Biscuit Team
Has become a Soggy Biscuit
Was happily paying premium subscription as points accrued each month could be cashed in as vouchers with hundreds of partners including retailers and restaurants etc. App benefits have completely changed without warning, effectively making accrued points worthless. They are still there but the partners you could use them at aren't. Subscription cancelled.
The app itself is fine but the rewards element is just a library of discounts and competitions that you can easily get elsewhere. Strange business decision and to make such big changes without communication or warning is very poor.
3 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Dave, we understand why these changes have been frustrating for you, particularly if they came as a surprise. We're sorry if you weren't aware of our emails about the changes. Remaining Biscuits can still be redeemed until 31 July and we've introduced £1 voucher denominations to give members more flexibility when redeeming their balance for vouchers, including retailers such as M&S and Amazon. Our aim is to give members even more value through the tastecard and Coffee Club rewards, competitions and new wellbeing features. Thank you for your support as a Biscuit Plus member and for sharing your feedback.
– The Biscuit Team
Used to be great
Used to be great, then I paid for the upgrade as you had to do that to maintain pretty much the same benefits - earning points to exchange for vouchers. But now - all you get are points to enable you to enter a few competitions to win vouchers. I cancelled my subscription immediately. I did get some sort of Coffee Club and Taste card but I don’t go to the places on offer with those cards, which also have their own restrictions. Can’t complain as you used to benefit so much. It’s not worth it for me.
3 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we understand your disappointment if the dining out and coffee offers aren't benefits you'd use and save money on. Our focus is now on building Biscuit around wellbeing features like Care Score, bigger and more frequent competitions and partner offers, alongside the tastecard and Coffee Club rewards for Plus members. Thank you for your support as a subscriber and for taking the time to leave a review.
– The Biscuit Team
0 Stars If I Could!!
I have used this app for years & I always recommended it. Since the upgrade, its confusing & pretty pointless in offering any perks now. After reading Biscuits replies - it seems the rewards suit actually no one!! I would love to know where their data has come from for this upgrade to be favourable!! I am really disappointed of this change, maybe ill create an app myself that gives the customers what they ACTUALLY want! Why change the app when it satisfied customers.
3 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're sorry to hear the new version of Biscuit hasn't met your expectations, especially as you've been recommending us for so long. Our aim is to build Biscuit around long-term wellbeing, alongside everyday savings, competitions and the new features we have coming soon. We appreciate this new direction won't be the right fit for everyone, and we value you taking the time to share your feedback.
– The Biscuit Team
They have suddenly changed the app &…
They have suddenly changed the app & how it works, without notifying the user, so all the biscuits you've now saved, too cannot exchange for vouchers for everyday things, ie M&S, Asda, etc. Users should have been notified so they could use their earned biscuits which is really unfair. The new way to me is not of interest at all, none of the rewards without having to pay or reach a certain amount of walks in so many days is undoable with the heat we are experiencing 33° and also the fact one of my dogs is 13, yrs old. I had enough biscuits which I was going to redeem for an m&s voucher, but now I have no option to use my biscuits I earned which is extremely unfair. They offer a £6 voucher towards "something " but that's still not what I earned. I won't be using this app anymore.
3 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Laura, we understand why this has been frustrating if the dining out and coffee offers aren't relevant to you. Remaining Biscuits can still be redeemed until 31 July, and we've introduced £1 voucher denominations to give members more flexibility and get the full value out of them. You can use the amount you've got left for an M&S voucher. We appreciate you taking the time to share your thoughts.
– The Biscuit Team
I used to use this app all week all the…
I used to use this app all week all the time. I loved the way it tracked our walk and earned us biscuits to purchase rewards. Since the so called upgrade on the 1st July it's awful. The rewards offered are good if you like specific takeaways and enjoy drinking in cafes, unfortunately we don't!! It's complicated and not worth paying to level up to biscuit plus !! We're very disappointed, I always recommended this to my doggy walking friends, not any more !! It's the age old saying "if it's not broken, don't fix it". Very disappointed, we loved the original version.
2 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, thank you for taking the time to leave a review. We're sorry to hear the changes have left you feeling this way, especially as you've been recommending Biscuit to your friends. We understand the new rewards won't be the right fit for everyone. Our focus is now on building Biscuit around wellbeing features like Care Score, with more coming soon, alongside the dining out and coffee savings, partner offers and more competitions. Thank you for all your support and for sharing your feedback with us.
– The Biscuit Team
Was great, 'upgrade' at short notice makes it worthless now
Biscuit was great for rewards, yes it took a while to get a voucher but it could be used in lots of great shops. Now with 2 days notice no more vouchers... Just a taste card (which you can get in plenty of other places already for free) or independent coffee discount and there's none I use anywhere near me. Luckily I had it free with waggel but I certainly wouldn't pay for it. No longer worth the hassle of logging walks as no rewards I would use, so deleted the app and will use tractive to track now. Shame biscuit let us all down with their 'improvement'
2 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're sorry to hear the changes have left you feeling disappointed and that the coffee and dining out offers aren't relevant for you. Alongside these, we're continuing to invest in Biscuit's wellbeing features, including Care Score, with more new features coming soon - as well as more competition prizes. Vouchers can still be redeemed until 31 July. Thank you for the time you've spent with Biscuit, and for taking the time to share your feedback with us.
– The Biscuit Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.