Used to be a lot better rewards. Has changed again not for the better .. knew what you were getting and build up of rewards. In last week the app has frozen every day .. seems to be not as reliable as... See more
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I’ve had the biscuit app a number of years, initially I thought it was great and the rewards were easy to reach, the app itself is useful to see how far you have walked with your dog. Last year it c... See more
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When I first got this app it was wonderful! You were rewarded 50 points a day for your walks. Then without warning it went down to 10! It now requests a walk AND subscription to receive 50 points.
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Unfortunately after using the app for a number of years I will be uninstalling the app. Removing the gift vouchers has removed any incentive to use it. It’s just not worth the hassle any longer. That... See more
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Company details
- #6 of 6 best companies in Dog Walker
About Biscuit Pet Care
Written by the company
Biscuit is the pet care app that rewards you for helping your dog thrive.
Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.
From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.
Download the Biscuit app
Contact info
Cromwell Road, SW7 4AF, London, United Kingdom
- support@biscuitpetcare.com
- biscuitpetcare.com
3.2
Average
2k reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Oh Dear Oh Dear …. Not a great Update
Since they have radically updated the app, the new version is not very rewarding anymore.
I’ve been a member since they first started and compared to the rewards I used to get the app has gone very downhill.
Now you cannot even earn biscuits from walks there is even less incentive to continue paying for the app hence why I will be cancelling before my renewal date next month.
I used to stack up my biscuit rewards to buy vouchers now that option is gone I really don’t need to be entering competitions which the odds are I will never win or have a 25% discount for random eateries and I don’t drink coffee!
Sorry but totally disappointed and definitely wont be continuing my subscription for this app anymore.
11 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're grateful you've been with Biscuit since the early days, and we're sorry to hear you're disappointed. We understand the new rewards won't be relevant for everyone, particularly if the dining out and coffee offers aren't something you'd use. We're continuing to develop Biscuit with new wellbeing features, more partner offers and additional benefits for our members. Thank you for all your support over the years and for taking the time to share your experience.
– The Biscuit Team
Very poor app now
Very poor app now. No consolidation for the months of saving up points to just be given a £6 pay out when I had saved well over double that. Have spent years tracking daily walks and now there is no reason to apart from to enter “competitions” Do these even exist?
Bye biscuit
11 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Donna, we understand saving up Biscuits over time was a big part of what many members enjoyed. Remaining Biscuits could be redeemed in £1 voucher denominations meaning members didn't need to hit the previous £5 or £10 threshold needed to get a voucher. We can also reassure you that all of our competitions are genuine, with winners selected at random and contacted directly, as well as often named within in-app messages. Thank you for all the time you've spent using Biscuit, and we appreciate you sharing your experience.
– The Biscuit Team
I paid upfront for the year membership…
I paid upfront for the year membership of biscuit and without warning everything changed, not worth bothering with now, none of the taste cards are anywhere near me and not places I would go to and I don’t drink coffee, deleting the app.
3 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Keren, we're sorry to hear the changes have left you feeling this way. We're grateful for the support you've shown Biscuit as a loyal annual Biscuit Plus member. We understand the new rewards won't be relevant for everyone, especially if the dining out and coffee offers aren't accessible in your area. Our aim is to help members save more over time while continuing to build Biscuit with new wellbeing features, regular competitions and additional partner offers. Thank you for taking the time to share your experience.
– The Biscuit Team
New version is not worth it, very disappointed
I loved this app, until the newest update. Not everyone wants money off in a coffee shop or eating out, I certainly don't so now a pointless app. The old biscuit was far, far better. You could choose a coffee voucher or eat out if you wanted, but more importantly there was a wide choice. Bad decision in my view and reading other reviews seems I'm not the only one who feels this. Will not continue subscribing.
11 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Bec, we're glad to hear how much you enjoyed using Biscuit before the recent changes. We understand having a wide choice of rewards was a big part of the appeal, and appreciate that the new rewards won't suit everyone, particularly if the dining out and coffee offers aren't relevant to your lifestyle. Our aim is to help members save more over time while continuing to build new wellbeing features and partner offers. Thank you for your support as a Biscuit Plus member, and we're sorry to see you go.
– The Biscuit Team
I'm out too..goodbye Biscuit not worth…
I'm out too..goodbye Biscuit not worth the effort any more
10 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Lyn, we're sorry to hear Biscuit no longer provides the value you were looking for. We appreciate you taking the time to share your feedback.
– The Biscuit Team
Their own demise
Seriously, what have you done?
The incentive to pay £3.99 and use points towards vouchers out was a huge success.
But now, I’m paying £3.99 a month to help me get 20% off a coffee?
You’ve completely destroyed this app. I’ll be unsubscribing and deleting it.
God awful business decision that. What a shame
10 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Ricky, we're sorry to hear you're disappointed with the changes to our reward offering. We understand working towards vouchers was a key incentive for many members, and appreciate that replacing them with different types of rewards won't appeal to everyone. Thank you for being part of Biscuit. We're sorry to see you go, and thank you for taking the time to share your experience.
– The Biscuit Team
Why have they changed the app
Why have they changed the app? It’s really hard to navigate & the vouchers have gone for John Lewis & M&S! Sorry, but I won’t be renewing.
9 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Claire,
Sorry to hear you've experienced issues navigating the new changes to the app. Please feel free to contact our Support team at support@biscuitpetcare.com if you have specific issues related to this and they will be able to assist you. While we've moved away from fixed vouchers, our aim is to help members save more over time through dining out and barista-made drinks offers, alongside regular prize draws and new wellbeing features. Thank you for being part of Biscuit, we appreciate you for taking the time to share your experience.
– The Biscuit Team
Subscription cancelled
I have been using this app for a long time now. Such a good incentive to get out walking with your pup in all weathers. At the beginning it was free. I understand that free isn't sustainable so when a £3.99 a month subscription was introduced I didn't hesitate as I was still able to get really good rewards in the form of vouchers. As a single person these vouchers were invaluable with the cost of living.
However, I received just 2 days notice via email that they were changing the app. The changes....things that you can already get via other sources. 20% off certain places for a coffee or to each out. When I look at what's near me there is only 1 place, and one that I never use. I'd have to drive miles to be able to find somewhere I'd use. So where is the saving? As a single person who has to be frugal it's absolutely not worth the £3.99 subscription, and like so many others have cancelled. If you live in a big city and eat out a lot it may be of benefit. However, as others have stated, you can get these discounts through other sources. But there are so many people who live in rural locations who have been completely overlooked. The competitions on offer you have absolutely no way of winning either. Having read the responses to other reviews it is clear that it is the same regurgitated response claiming the changes will help save more over time shows a total disregard. What a joke, with absolutely no thought for hundreds of loyal subscribers. Comments being turned off of social media posts or posts being deleted completely because of so many unhappy app users. I am so disappointed that greed has taken away what had been a really good app.
9 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Fiona, we appreciate the time you spent as a Biscuit Plus member, and we're sorry to hear you're disappointed with the changes to our reward offering. We understand the previous vouchers worked as an important incentive for you and many other members, and understand that while the new offers will provide more value for many, they won't feel relevant for everyone. Thank you for being part of Biscuit, we appreciate you for taking the time to share your experience.
– The Biscuit Team
I am deleting the app since the latest update
I am now deleting the app as due to the recent changes in rewards, they no longer offer the vouchers and the only rewards are things you can pick up all over the internet, like a discount on your first Gousto box or free trial of BookBeat. Other rewards are a percentage off coffee or dining out. It was a lot better when you could collect biscuits, get a voucher and actually buy something outright with it.I think people will be leaving in droves, especially the paid members as they have to pay for the privilege of using an app that doesn't do what they signed up for and doesn't offer very good value for money.
9 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're sorry to hear you've decided to leave Biscuit. We understand redeeming vouchers was a big part of the appeal for many members. Our aim is to provide more value over time through savings, competitions and new wellbeing features as Biscuit continues to evolve. Thank you for your support and for taking the time to share your experience.
– The Biscuit Team
Used to be a lot better rewards
Used to be a lot better rewards. Has changed again not for the better .. knew what you were getting and build up of rewards. In last week the app has frozen every day .. seems to be not as reliable as before. Thinking of stopping my subscription.
9 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're glad you've enjoyed using Biscuit and appreciate you taking the time to leave a balanced review. We're sorry to hear the recent rewards changes haven't met your expectations. We hope you'll find you can save even more over time through the new rewards, alongside our competitions and new wellbeing features. Please contact our Support team about the app freezing, as that certainly isn't the experience we want for our members, and we'll investigate it for you. Thank you for your support and for sharing your feedback.
– The Biscuit Team
Do not download …
With the changes that Biscuit introduced from 1st July 2026, this app is not worth the space it takes up on my phone so deleting it.
You used to be able to earn points to exchange for high street vouchers and the points didn’t expire. Now you can only earn points for a month then you lose them if not redeemed. Vouchers are no longer available, just taste card and coffee shop discounts plus competition entries.
My recommendation is to find an alternative.
9 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're sorry to hear the changes have left you feeling this way. We understand working towards High Street gift cards was a big incentive for many members. While we've moved away from that rewards model, our aim is now to provide more value over time through savings, competitions and new wellbeing features. Thank you for being part of Biscuit and for taking the time to share your experience.
– The Biscuit Team
Used to be a great app now with the…
Used to be a great app now with the change in July 2026 not more earning points for your walks which you can save up to redeem with vouchers, now its either discounts for food or you have to enter a give away which is more like gambling. Not going to use it anymore
8 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Sofia, we're sorry to hear the changes have left you feeling this way. We understand saving up for shopping vouchers was a big incentive for many members. While we've moved away from fixed voucher values, our aim is to help members save more over time through dining out and barista-made drinks offers, alongside regular prize draws that are open to everyone, and new wellbeing features. Thank you for being part of Biscuit and for taking the time to share your feedback.
– The Biscuit Team
Why have you changed your app Biscuit
Why have you changed your app Biscuit, once I could enjoy walking my dog and get a nice shopping gift card every 6 months or so. Now I walk and all I can get is a few competition entries, not worth it, Biscuit app DELETE!!!
8 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Joanne, we're glad to hear Biscuit made your walks more enjoyable and gave you something to work towards. We're sorry to hear the new rewards haven't had the same appeal for you. While we've moved away from fixed shopping vouchers, our aim is to help members build healthy habits with their dogs while providing more wellbeing features, competitions and partner offers. Thank you for being part of Biscuit and for taking the time to share your feedback.
– The Biscuit Team
I have now deleted the app
I have now deleted the app
I can easily track my dog walking else where, have no idea about how to claim rewards & it seems you have to give your dogs microchip number to claim, Why? There’s no way I’m giving that out
6 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're sorry to hear you've decided to delete Biscuit. We'd like to reassure you that your dog's microchip number is only used to verify that your dog is microchipped, which is a legal requirement in the UK. Providing it is optional and only requested if you choose to redeem rewards. Thank you for taking the time to share your feedback, and we wish you and your dog all the very best.
– The Biscuit Team
Not worth downloading
Used to be my favourite app as you earned biscuits to get shopping vouchers. Now you just get discounts at burger King and on coffee
7 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Michelle, we're glad to hear Biscuit was your favourite app. We understand shopping vouchers were a big part of the appeal for many members, and appreciate that the new rewards won't be relevant for everyone. Our aim is now to provide more value over time, alongside new wellbeing features. Thank you for taking the time to share your experience.
– The Biscuit Team
Very poor signed up the app for a year…
Very poor signed up the app for a year walking towards getting vouchers for Tesco etc & now it's completely changed to getting discounts on things I won't use! Absolutely pointless now & I will be cancelling my subscription with immediate effect! VERY POOR!
7 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Cara, we're sorry to hear you're disappointed by the changes to rewards. We understand working towards vouchers for everyday retailers like Tesco was a big incentive for many members and appreciate that replacing them with different types of rewards won't suit everyone, particularly if they don't match your lifestyle. Thank you for being part of Biscuit. We're sorry to see you go, and thank you for taking the time to share your experience.
– The Biscuit Team
Deleting the app
Why have you done this biscuit? Before in their hay day, you could earn vouchers every two weeks for consistently tracking walks with your pet. Then a year ago, they got greedy and required a paid subscription to only be able to get a voucher once a month with the amount of biscuits you needed to build up before claiming. NOW even with a PAID subscription, tracking every walk doesn’t even GUARANTEE a voucher - just a stupid prize draw. Officially deleted the app and never looking back. All my friends have done the same! What a waste of time.
7 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Hannah, we're glad to hear Biscuit encouraged you to consistently get out walking with your dog, and we're sorry to hear the new direction hasn't met your expectations. We understand guaranteed vouchers were a big part of what motivated many members. Our focus is now on helping members save more over time through savings on dining out and barista-made drinks, as well as the new competitions and partner offers. Thank you for all the time you've spent with Biscuit, and we wish you and your dog all the very best.
– The Biscuit Team
Scammers
Biscuit changed the app completely with zero warning. Those paying for membership had all of their benefits cancelled overnight & some lost hundreds of pounds worth of hard earned saved up points that they should have been able to exchange for vouchers. Do not use this app! Scammers & con artists. Many of us have used this app for years happily only to have membership fees taken from us & our earnings terminated. Scumbags. App deleted, membership cancelled, membership fee will be refunded.
30 June 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Hollie, we're sorry to hear you feel this way. We understand these changes have been a significant shift for many long-time members. Remaining Biscuits can still be redeemed for vouchers until 31 July, and we've introduced £1 voucher denominations to give members more flexibility when redeeming their balance. While Biscuit Plus may have changed, our focus is on helping members build healthy habits with their dogs through new wellbeing features, alongside rewards that can help members save more. Thank you for taking the time to share your feedback.
– The Biscuit Team
Loved this app and found myself walking…
Loved this app and found myself walking more with my dog, I saved my biscuits up to buy M&S vouchers for Christmas, sadly there is no incentive to use the app now, I will be cancelling my subscription
Very sad and unhappy
7 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Sharon, we're glad to hear Biscuit encouraged you to get out walking more with your dog, and we're sorry to hear how you feel about the new rewards. We understand saving up for vouchers like M&S was a big incentive for many members. While we've moved away from fixed voucher values, our focus is now on helping members keep up those healthy habits with their dogs through new wellbeing features, alongside rewards that can help members save more over time. Thank you for your support as a Biscuit Plus member and for taking the time to share your feedback.
– The Biscuit Team
Big changes have ruined this app
Big changes have ruined this app
This used to be a great app for earning biscuits (rewards) that you could exchange for vouchers as an incentive to walk your dog. Since the changes made on 1st July, you now earn biscuits to enter competitions or get a discount card for coffee or food instead.
I pay a subscription for this app, and I think it’s a real shame the whole concept has changed. Who wants to enter a competition or get a discount card instead of an actual voucher? It’s a poor way to encourage dog walking, and it feels like far worse value for money when you’re still paying the same subscription for a much weaker reward.
I’d like to see the voucher system brought back — as it stands, I can’t justify the subscription cost
7 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're glad you've found Biscuit a great motivation to get out walking with your dog, and we're sorry to hear the new direction hasn't met your expectations. We understand the voucher rewards were a big part of what motivated many members. Our focus is now on combining wellbeing features like Care Score, with more to come, alongside rewards that can help members save more over time, competitions and partner offers. We continue to listen to member feedback. Thank you for your support as a Biscuit Plus member and for taking the time to share your feedback.
– The Biscuit Team
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