Bismillah Tours Reviews 

We used Bismillah tours for our first trip to perform Umrah. Our agent at the time, Faheem, was very helpful in explaining the details on what is involved and we received competitive pricing. His communication and willingness to help was great. Our trip overall had no issues except when we arrived to Madinah and our hotel booking was cancelled. The hotel told us the agent used by Bismillah tours failed to make a payment, and our booking was cancelled. Having to get on the phone and wait around to get this resolved after a long car ride was not fun, but Faheem was supportive at this time and we got a new hotel reservation within a few hours. As our agent, he gets 5 stars for exceptional work. For anyone going for Umrah, I would suggest that you double triple check that your hotel reservations are good to go right before your trip.

I had the pleasure in working with brother Rawal Abbas planning our Umrah. He was very helpful and responsive. He provided us with different options that could accommodate our needs. He made me feel very comfortable asking questions and and changing things to find what works best for us. Thank you so much. We will definitely keep in touch for future plans.

Eiman Masqood helped me with my inquiry, and was prompt with responding back. Highly recommend.

The whole team is very helpful in particular sister Eiman Maqsood helped us at every step. Our family had a wonderful Umrah trip.

I had a fantastic experience with Hamza at Bismillah Tours. He was incredibly quick to respond and showed a genuine willingness to help with every request. He is also extremely knowledgeable, providing expert guidance. Highly recommended!

Great service, and very friendly!

I travelled for Umrah from Dec 24-Dec 31, 2025.
I posted a review for the process of booking and how they had been constantly working with me in finding flights etc. I promised that I will post an update once I am done with the travel.

We bought our flights, hotels and tour guides from Bismillah Tours, the complete package. There are Sooooo many things that could have been done better:

Outbound flight:
Our connecting flight was from Doha. Doha airport is huge. At Doha airport our connection was less than an hour for Jeddah. . Travel agent knew that 2 out of party of 3 were seniors and they should have known better to give us a connecting flight with enough time to transfer. We literally had to kill ourselves to make it to the flight. It was our first time at Doha airport, had no idea how massive it is and how long will it take for transfer (Travel agents are supposed to be trained to arrange connecting flights with enough time, Bismillah Travels hopelessly failed at doing so and expected customers to know all these details)

Airport Pickup:
At final destination, a driver was expected to pick us up from Jeddah airport and take us to Makkah. We came out of baggage claim and no one was there for us. after a while we received a msg that the driver is somewhere outside the airport and we are supposed to find him (?????). There were so many drivers picking up other customers, with name cards in their hands. Bismillah Tours could have arranged the same for us But no. We had to go outside at a totally new airport, with our luggage, run here and there to find our vehicle. We were told NOTHING about sending our visa copies to the driver before getting in the car/ even before seeing the driver in person. Going from US to Saudi it was just natural to be alarmed on such a request from a ride driver (Not even the officials) that we have never met or talked to. It was extremely stressful, uncomfortable and scary. Bismillah Tours should have briefed us about the whole process, which they missed to do.

Hotel Check In:
On arriving at Makkah hotel we were told that there is no reservation under our names. Communication with hotel staff, in English, is already out of question and on top of it let them understand the situation was very stressful. It took a while to make saveral calls to Bismillah Tours in US and getting things done. Anyone can easily imagine the emotional toll on us of such a situation after such a long flight.

Next morning (Makkah Tour Day)
Our tour guide contacted us a night before and we agreed on meet up time and place. Next morning, we waited for the tour guide at agreed upon spot and time. No show. We were sending messages, no reply. After an hour delay he asked us about our pickup point (Which we already agreed upon last night) and acted as if it was a new information. After a long wait he came to completely opposite side of the area, asked us to come there (Mind you it involved 20 mins of brisk walk in an unknown direction) when we reached there, he asked us to come to another location (10 mins walk again) and asked us to look for him. All this time he was sitting in the car, refused to look for us and wanted us to find him. (Seriously ???? You are a local driver, we are brand new to the area, no one speaks our language, we can not even ask for directions). Once we found him, he had the audacity to tell us that after breakfast he overslept and his family had to wake him up (You do not set up alarm to be at work on time ????? This is your job man!!!!)
We were in Makkah for 3 days only and that time was very precious to us. If our tour guide had not wasted our time we could have been spending more time in haram, praying and making the most out of this once in the lifetime experience.

Inbound flight:
On our way back, we had the same connection in Doha. Based on our experience of connecting flight in Doha, we contacted Bismilla Tours, explained them everything and asked them to help. They asked us to call the airlines. We did. We were told that since we booked from travel agent , it is on their discretion to fix the problem. We explained the whole situation to Bismillsh Tours. We spent so much time talking to American Airlines and Qatar Airlines, both told us the same thing: Travel agents can fix it. We were calling Bismillah Tours back and forth with complete information that we got from both airlines. We even researched the documents with the information that says it can be fixed by the travel agency. Our flight was in less than 2 days, Bismillah Tours STOPPED responding.

All these mismanagements on part of Bismillah Travels took so much of our precious time out of this once in a lifetime spiritual experience. Which is financially expensive too. That is sad and I hope no one else suffers the same way. In our experience it seems like once you have made the payments to Bismillah Tours,you are on your own from onwards.

Rawal Abbas Was very professional and patient
Thank you

We had a very good experience booking our reservation with Bismillah tours. Eiman did a great job of guiding us to the right package and following up with us when we were on our trip. Thank you so much for your help!

I had a great experience working with Hamza at Bismillah Tours USA. His communication was clear and timely, he was always responsive to my questions, and his knowledge of the services made the whole process smooth and stress-free.

He was patient, helpful, and genuinely cared about making sure everything was handled properly. I really appreciated his professionalism and support throughout.

Highly recommend Bismillah Tours, and special thanks to Hamza for his excellent service.

Bismillah Tours is very responsive. Eiman Maqsood was very helpful, a true professional providing timely response and guidance. I highly recommend to anyone seeking a speedy and reliable service

Very knowledgeable and helpful

I wanted to share feedback about the service I received. Ali it was friendly and helpful, and everything was handled professionally. I really appreciated the quick response and attention to detail. Thank you for the great service.

The whole ummra trip arrangements were top notch. Airport to hotel and other transfers were always on time and hotel check-ins were straight forward. All in all very professional arrangements. Mr. Hassnain Kiyani was always in touch with me throughout the trip to help with any issues that might arise.

I was assisted by hamza , he showed me great packages according to my budget and tried his best.

Assalamalaikum, this experience was smooth as ever and very thorough. My million questions were always answered no matter how late and the number of calls. The guide was also super helpful as it was my family’s first umrah. The experience was emotionally and spiritually uplifting, me and my family recommend Bismillah Tours and Brother Hassnain Kiyani 1000%

The best travel Agency ever. I really like my travel advisor Mr. Hussnain kiyanin, he always help me during travel. I just need to sent him WhatsApp immediately he will respond to me without any delay. I will use this travel agency for my future travel.

Very thoughtful and understanding, very accommodating

Hamza helped me find the right place and also arranged a good discount. He was very professional, helpful, and had a great personality. I really appreciate his support and would highly recommend him to anyone looking for travel assistance.”