Bismillah Tours Reviews 

My experience with Bismillah Tour is an excellent one, this is with thanks to Ali Faraz who has been very cordial, supportive and helpful throughout of our conversation with him. He is an excellent representative.

I booked with this agency after seeing good reviews, where do I begin….it was smooth sailing in the beginning lots of calls messages and etc.

5 days prior to our trip they informed us our flight has been canceled due to scheduling changes. That’s when you really start to see through all the lies. I had to call/text non stop their only response oh we are working on it don’t worry, don’t worry. 48 hours before our scheduled flight I decided to call the airline directly, came to find out the agent was notified 1 month prior of the change and no action was taken. No customer information was given to the airline so they can reach out to us or the agent. So I had to reschedule my flights directly only took 10 minutes. The airline was super apologetic and warned us of this agency.

The amount of anxiety and frustration was unbelievable and when I told the agency their only response was you didn’t miss your flight so why are we worried 🥴

They have no control on how to handle flight changes, Extremely careless and the hotels they provide is of lesser value then when you book directly. Due the mess they created I had to book extra hotel days, upend our work schedule and travel unprepared.The hotel also informed they purchase discounted rooms. The additional days I booked via Expedia was so much better for what I paid then had to downgrade to what this agency gave in the package. The rooms they provided was tiny so be aware.

None of their vendors spoke English and we had to constantly remind the vendors to coordinate our tours.

At the end it seemed like we are working for the agency to give ourselves service of what we paid for. We went to perform umrah for the first time so imagine the mountain of additional stress all of this caused.

I pray if anyone reads this to use common sense and go elsewhere. Honestly after our time in Saudi it’s super easy to book on your own and I’d highly recommend no booking via any agency its not worth it.

A COMPLETE AND UTTER DISASTER. STAY AWAY.

This company is an absolute disgrace and should not be trusted under any circumstances. What we experienced was not just poor service, it was chaos, deception, and complete neglect. I have never dealt with a company so incompetent, dishonest, and uncaring.
This booking was for a large family group and was extremely expensive, so we quite rightly expected a high standard of service. What we received instead was stress, confusion, and total disregard once they had taken our money. They were quick to collect payment and completely absent when it mattered.
They split our family across two different hotels without consent or explanation. We were meant to be together, yet they separated us and offered no communication or support. To make matters worse, we were booked for five nights in Medina, but they had only secured three nights. They refused to communicate with us until we were literally told at the hotel that we had to check out after the third night. Only then did they finally amend the booking. Being put in that position, especially with a large family, was unacceptable and deeply stressful.
Their dishonesty continued with luggage. We were misled into believing that additional luggage was included on the return journey, something that was clearly stated on their own paperwork. Upon arriving at the airport, we were then forced to pay for extra luggage ourselves. This was embarrassing, stressful, and entirely avoidable.
The transportation provided was appalling. The vehicles were in shocking condition, visibly unsafe, and falling apart. I was genuinely fearful for our safety, particularly with elderly family members travelling with us. The fact that these vehicles are operating at all is alarming.
Communication throughout was non existent. Staff could not communicate in English and provided no clear information, leaving us stranded and confused at multiple points. Once problems arose, we were completely abandoned. There was no accountability, no transparency, and no attempt to fix issues until we were already suffering the consequences.
This company ruined what should have been a meaningful and memorable journey. Their practices are unethical, their service is disgraceful, and their treatment of customers is unacceptable. I would never recommend them to anyone. If you value your money, your safety, or your peace of mind, do not book with this company. Stay away.

Hamza was a fast and efficient communicator. He went above and beyond by following up with me in a timely manner, maintained respect and took the time to provide a package suitable to our needs. Alahmduillah.

I had an amazing experience with Bismillah tours throughout my travel. They made whole process so easy for me so I dint have to worry about booking and managing things and can just focus on Umrah. Hamza Anis specially was exceptional. He followed up with me pretty much every other day during my trip and addressed any concerns I had. The hotels, transport and airlines were given as promised and we were given complimentary breakfast not included in package as well. I loved their service and recommend it to anyone who is planning for Umrah and want things to be smooth.

Hi All and As Salaamu Alaikum,

If you’re reading this message I hope it is because you are considering Umrah or Hajj. Bi'ithnillah Ta'ala this is the 2nd trip to Makkah and Madinah the Bismillah Tours has coordinated for us. They are great BarakaAllahu Feekum, we had an amazing trip. May Allah accept our Umrah, our duas and our prayers and remove from us the stains that we’ve accumulated between the 1st and the 2nd pilgrimage.

I recommend using Bismillah because they are flexible and easy to communicate with. InshaAllah we will be going back every year.

This is especially true that Fatima Zahra has worked with me and my brother’s family for two years to help us perform Umrah. The first time it was three of us this time it was 7. InshaAllah Fatima will help more of our family visit to the holiest of cities.

Bismillah Tours team is doing an excellent job. Hassnain Kiyani supported me throughout the entire journey—helping me connect with riders in Makkah and Madinah and staying in touch from Dallas to Makkah and Madinah, as well as on the return from Madinah to Jeddah. It’s from 11/23 through 12/01/2025 Thank you very much.

I had wonderful experience with sales person Fatima, she understood our needs and assisted us with good quotes for Umrah. I would definitely recommend Bismillah tours for future endeavors. I would say that Fatima is really good in her work and provides best customer service.

My agent Rawal Abbas from Bismillah tours was friendly, experienced and patient with me during the planning process, I would recommend his services to my family and friends

I took their local transportation service only and the service was great. Faheem was really helpful.

I am grateful for Sister Fatima for her outstanding professionalism and kindness in securing my Mom's Visa in a short time. She kept me informed in every step and made the entire process smooth and stress free. Highly recommended. She is a real asset for her company.
Zane Sharif

Hamza. Your feedback means a lot and helps me continue to provide the best service possible. Thank you for your time and support!

Had an experience dealing with hamza. He searched the best deals for my family for umrah and vacation. Very patient and detailed in his work. Would certainly come back for future travel.

My name is Khadija my experience with BISMILLAH is excellent they are very good with their work and also their transportation was always on time they also make sure you feel comfortable I recommend bismillah to anyone who is willing to go for umrah or hajj salam!

My experience with Bismillah tours was excellent,my agent was hassnain kiyani.he is an amazing person who knows his job.he took us through our Ummrah journey step by step and always in contact with us regardless of time difference!it was really a memorable experience and I recommend Bismillah tours for ur Ummrah and hajj journey

Elhamdu lillah, I have just returned from performing Umrah with my wife. It was a truly wonderful experience, especially since it was my first time. I booked with Bismillah Company, and I was fortunate enough to meet Hussnain Kiyani. He was excellent with his work and gave me all his time and all the necessary information. He was always eager to contact me to help with anything from the moment I arrived in Mecca until my safe return. God willing, I will always contact him whenever I want to return, and I recommend everyone to contact him.

Alhamdulilah we just returned from Umrah and the only thing we had to concentrate on was our worship because Sister Fatima from Bismillah Tours handled everything else perfectly- she arranged flights, visa, hotel, transportation and accommodations. Sister Fatima truly cares about her service and provides it with the utmost care and patience. She is very responsive and knowledgeable and you will certainly be at ease knowing that sister Fatima is there to assist you. She was in contact with us even while we were in Makkah and Madinah to ensure that everything was going smoothly- the way everything was arranged from pick up time to hotel check-in, we were truly very satisfied and will be using Bismillah Tours for our future trips as well InshaAllah.

My experience collaborating with Bismillah Tours USA was exquisite. They are professional with a keen eye to details in booking preferences. I was consulted with Fatima and she is a pro’s PRO. She means what she says and she’s very GOOD as a travel consultant. Any thoughts and concerns were quickly addressed and it made for stress free TRIP. If you are skeptical, DONT BE !! She is amazing and a delightful individual to make your traveling arrangements come true . JAZAK ALLAH Khair .

Spoke with Fatima regarding my Umrah plans and as I had an update on the travel dates she was willing to work with me regarding the updated plan.

Hoping for good deals that Fatima can provide for my umrah as dates are yet to be finalized.

It was a pleasure speaking to Fatima.

Asia was very friendly and professional
She gave me all the information I want to know .
I will choose your company next time I will decide to go to Umra Inshaa Allah
Thank you very much