BISSELL UK Reviews 

I ordered a steam cleaner over 4 weeks ago. The website stated it would be sent out the next day, but I have still received nothing.

This company has no email, only WhatsApp support. I’ve contacted them nine times through WhatsApp and have been repeatedly told someone would get back to me but no one ever does. I have also spent hours on the phone, only for the call to eventually cut off every time.

There has been no tracking, no update, no explanation, and no resolution. I have now requested a refund as the order has not been delivered within a reasonable timeframe, but even that is being ignored.

Extremely frustrating and unprofessional. I’m now taking this further with my bank and consumer protection channels. Leaving this review so others are aware before ordering

The past 3rd of December I made an order and paid online, since them I have not got any information about when my order is going to be delivered, my emails are not responded and I would like to get a refund.

Bought the Bissell Crosswave floor cleaner and pleased with it. But, glad I bought if from John Lewis as you can trust their customer service. However, ordered the specific cleaning solution and replacement brush from Bissell. Chased 10 days later and finally got a response to say all products out of stock and so would do a refund in 3 - 5 working days! How can a company sell a product without the things that make it work?! Are they going bust? Will I get my refund? Be wary!

I ordered a small appliance from Bissell UK using a discount code from the product page. A few days after placing the order, I received a refund through PayPal but no information at all from Bissell. I emailed CS to ask for more information - no reply. Waited another day to two and tried to reorder using the same discount code before the end of the sale period, and it is no longer valid.

I trusted that this transaction would be straightforward because of the Bissell name, but so far I'm left disappointed.

Update December 2025

Bissell have refused to offer any raincheck or assurance that the offer would be honoured in future. I purchased the item at a specific price when it was listed as In Stock. Disappointed.

Leeking. My spot cleaner is leaking after contact with customer service they send me new container for clean water. What not change anything I want to return item but I can't 89£ lost... And still not cleaner

I’ve had a bissel product before so ordered a new one after the part I needed for my old model is now discontinued, however it never arrived. I would advise that they do not use DPD for their courier services, they have no common sense and then block your number from contacting them to find out where your item is. Even provided them with what3words location and they still send a picture of a random house, absolutely shocking.

BISSELL ProHeat 2X Revolution Pet Pro (Carpet Cleaner)

I bought the "carpet cleaner" from Amazon, seeing all the great reviews but I was shocked by it's performance.

Pros!

1 - Easy to maneuverer.

2 - Great Built.

3 - Decent number of accessories.

4 - Great to clean the rugs.

Cons!

1 - It left black marks on our carpet.

2 - Doesn't dry in 30 minutes.

3 - Had to clean over and over again on very basic stains to eventually get rid of them.

4 - One of the attachment was pretty difficult to put back together so I left it as I didn't want to break it.

5 - Extremely loud, a lot more than VAX carpet cleaner that I tried last year.

I will definitely not recommend it to anyone.

I bought a Bissell carpet cleaner after hearing so many great things about the brand and how reliable their products were. At first, I was really happy with it — it did a good job cleaning and was easy enough to use. However, after using it maybe ten times total, it suddenly started giving off a burning smell and then completely cut out.

I always took good care of it, cleaned it after each use, and stored it properly, so I was really disappointed that it stopped working so soon, especially for how little it was used. For the price, I expected it to last much longer. I wish I had done more research beforehand because it seems like I’m not the only one who’s had issues with Bissell machines not lasting very long.

Overall, it worked well while it lasted, but the lifespan was far too short to recommend.

Ordered my BISSELL CrossWave on Sunday with “Next Working Day Delivery.”
It’s now nearly Christmas, and honestly, Kevin the Carrot’s had a faster journey from Aldi HQ to my TV than my order’s had from BISSELL to my door. 🎅🥕
Got an email saying it was “out for delivery,” which is adorable considering DPD shows it never left the warehouse. By the time it finally moved, it went on a festive road trip… straight back to BISSELL.
Every phone call brought a new Christmas tale: one said “it’s coming today,” another said “by the end of the week,” and someone else promised a refund (which, like Santa, I’m still waiting to see).
Everyone said BISSELL’s customer service was wonderful — but mine’s been more Silent Night than Joy to the World.
All I want for Christmas is the product I paid for — actually delivered — and maybe a little goodwill to match all the goodwill I’ve had to show waiting for it. 🎁

I have the upright and pet pro spot clan carpet washers .
Recently i had a small issue with the pet pro washer , contacted customer service who immediately arranged for the washer to be returned and serviced.
From the moment that it was received on their end I had tracking throughout the entire process.
Can’t fault this service and thank you bissell .
It’s been fixed and sent out all within a week .
Fantastic service all round .

😄

see the comms below. the company didn't bother to collect and refund. 9 months on.

From:
bisselldirect
Fri, Jan 17 at 2:01 PM
-----------------------------------------------------------
Hi P,
Thank you for reaching out and I am sorry to hear this.
Please let us know the issues you are experiencing and we could perhaps try assisting you before returning?
Kind regards,
Jade
BISSELL Direct UK Customer Services
0344 888 3355

To: consumercareuk
Subject: Re: Invoice for order #000190676
External Sender

Hi,
I am unable to use your product.
The user manual is not user friendly at all, there are no written clear instructions.
How does the photo help?
I have no option but to return.
Regards, P

Purchased a steam spot cleaner last December that stopped working after about 4 uses. I have been trying to get this retuned to them for about the last 4 weeks. The labels they supply cannot be printed by Royal Mail and I've been waiting now for 2 weeks for a work around and some way to get this machine collected. The customer service just keep saying it's been escalated and waiting a reply. I think a couple of weeks to resolve is fair. I need this machine working. Although they have a great warranty, it's impossible to claim against it or get it looked at by an engineer which is what the insist on before replacing it. I really didn't expect such bad customer service from such a big brand. Awful steer clear!

Stay away from Bissell PowerClean 2X 3112E Carpet Cleaner i bought 1 used it twice and a valve inside the trigger has snapped. Contacted bissell and they want me to pay for parcel to deliver it back to them at my expense. This is going to be a common problem on this carpet cleaner as its made very flimsy and is constantly having water flowing around it which weakens it. Ill never use bissell again there customer service is useless

Excellent service, everything was great! Really happy with the purchase and product quality.

Good suction but would strongly advised not to use on thick carpet or rugs as has no brush which can weaken the handle got for £40 a month ago gone up in price now

Arrived on time exactly as described. Will use again!

Placed an order on 28/09. On the day of writing this review, I haven't heard of its delivery, and being on the phone for more than 30 minutes in office hours with no response. Appaling customer service.

I bought a Bissell Powerclean carpet cleaner used it twice and I have to say I was delighted with how it cleaned my hall and then my living room carpet. I have only had it a few months. Went to use it a third time, within a few minutes it just died. I plugged it in to another socket, dead. I changed the fuse, still dead. My receipt was in an email account I had to get Microsoft to close because it had been hacked. I reached out to Bissell because it was still under warranty and they asked for the serial name, model and confirmation of purchase. I gave them the model and serial number and explained about my old email account and they said there is nothing they can do. Very, very disappointed. Won't be buying Bissell again, even though I was initially impressed with how clean my carpets were. I will have to find something more reliable that will last more than a few months. Money down the drain.

Made a warranty claim to replace a faulty tool, but they responded saying they define their tools as consumables and do not cover it in their warranty. Very disappointing and disengenuous to do this to weasel out of replacing a relatively cheap part.

Their machines also claim to heat the water but they do not.

I had a very poor experience with this company. I was sent the wrong product, which they collected back on 22/08/2022, but I never received the correct item as promised. First, I was assured it would be delivered last week — nothing arrived. Then I was told I’d receive it today, but no tracking details were provided and, once again, nothing was delivered.

It’s extremely frustrating to have to constantly chase a company for basic communication about an order. For a business that claims to be reputable, this level of service is highly unprofessional and deeply disappointing