bitbird Reviews 56

Wonderful product and even delivered before the expected date! The only issue was I wanted to buy multiple products but was unable to add more than one item to my order or see my cart before checkouts I ended up only getting the one item, but other than that I will continue to support whole heartedly❤️

I spent a lot of money to order a birthday gift for my grandson. Unfortunately it was too small. I wanted to exchange it, but you said "no" I had to get a refund and re order. So I followed your directions to return the item with your apparent "3rd party." That was 2 weeks ago and I have not heard from them. So I have lost $86 and I am upset. They have not responded to my inquires. I feel ripped off.

Superb. Loved it.

I’ve ordered almost a month ago now and my order has still not been sent out.

Shipping was great, the hat looks amazing and seems to be pretty high quality, a little expensive but worth it

Products were beautiful, I just keep forgetting that it’s more tailored towards EU sizes and not US sizes.

The shipment is really fast, and the cap is amazing. Really like it.

Because I still haven't received my order 1 star

I have never had an issue with them. My son is always happy with the things I get. A bit pricey at times but it makes him happy.

Great items, Great artists, Great Music, Great Service and and and, Great prices!

Good quality product!! Awesome design!! Fast Shipping!! Very Pleased!!

The mask is of a horrible design… Go purchase the one that Kaskade sells and you will see that is much better.
Also the metal thing that came with it did not have an adhesive backed like it was supposed to.
And tighten it with those twirly things the instructions don’t even make any sense to the actual product.
The mask itself is horrible and I wouldn’t want to wear it. it’s such low quality I’m very disappointed.

The staff went above and beyond.
One of my orders got canceled because of an item being “sold out”. However Analía took Time out of their day to find me that item and send it to me. On top of that offered me a discount for future purchases. The merchandise is always top quality. The shipping for merchandise is always on time.

This was a pretty rough experience in terms of customer support. I reached out to Sandbag which is bitbird's helpdesk support and I received a quick response with a timeline of shipment. When I wasn't notified on shipment I followed up probably around 8-10 times in the span of 35 days to see when my product would arrive and I felt like I've been ghosted by helpdesk. I tried replying to email, creating a new ticket, even going on the bitbird Discord and even Discord left me on read. Unfortunately, my product was stolen and they were kind enough to (eventually) send me a new product. In the end, it took 9+ messages, 3+ tickets, and nearly 2 months to receive a hoodie. I'm glad I got the hoodie, but I will probably never buy a bitbird product again if they are still using Sandbag as their customer support.

Incredible shipping speed, quality off the charts. Their passion and support of the community really shows, thanks for never disappointing.