I ordered a Bitbox 02 Nova Bitcoin only to be the primary key for my multisig wallet. The customer service team were excellent. I had asked if they could deliver to a UPS Access Point in the count... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Fantastic product, really easy to use, and great documentation. Paired with Pocket Bitcoin, you're all set for a worry free DCA into safe cold storage. There was an issue with my delivery (UPS van g... See more
Company replied
Great experience with BitBox so far. Their hardware wallets feel very secure (BitBox02 Bitcoin Only and BitBox02 Nova Bitcoin Only, I have both) and the company is transparent and reliable, which make... See more
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Very supportive and based team, From the first moment on, the BitBox Team fully supported my unique request and all further process, with choosing the product, as well as shipping went incredibly f... See more
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Company details
About BitBox
Written by the company
BitBox: Simple and secure wallet
At BitBox, we believe that the unique properties of Bitcoin allow decentralized, censorship-resistant, and immutable money. This technological breakthrough will reshape society in unforeseen ways.
Our mission is to empower individuals to participate in the emerging cryptocurrencies ecosystem. We equip users with simple and secure hardware & software products that enable financial sovereignty.
BitBox02: our second-generation hardware wallet
The BitBox02 equips individuals to easily store, protect, and transact cryptocurrencies. Its companion, the BitBoxApp, provides an all-in-one solution to securely manage your digital assets with ease.
Simple and secure, it is a great solution for beginners: the BitBoxApp guides new users through every step and setting up the BitBox02 takes less than two minutes, backup to the microSD card included. The in-app guide answers common questions, while we take care of the security aspect.
The BitBox02 is very straightforward to use. The detailed screen shows all relevant information for easy verification. And there are no clunky buttons: our touch sliders allow intuitive and efficient operations, like confirming a transaction or verifying a receiving address.
It also is a great choice for advanced users: the BitBoxApp offers easy connection to your own Bitcoin full node, provides coin control and a mnemonic seedphrase backup. In combination with the free wallet Electrum, power users have not much left to wish for!
Our secure dual-chip architecture reflects our values as a Swiss open-source security company: it enables the use of a secure chip for physical device hardening in combination with fully open-source firmware. With its small form factor and no visible screen when powered off, the BitBox02 is a very discreet device. Made in Switzerland, it inherits our deep appreciation of quality and privacy.
BitBox hardware wallets are available since 2016, have been sold in over 100 countries, and every enhancement and security improvement lead to the BitBox02 available today.
Editions: Multi and Bitcoin-only
The BitBox02 comes in two versions: the Multi-edition supports different cryptocurrencies and tokens and can be used as a second-factor authenticator. The Bitcoin-only edition features a radically focused firmware: less code means less attack surface, which further improves your security when only storing Bitcoin.
Shift Crypto AG
The company behind BitBox is Shift Crypto AG, a privately held company based in Zurich, Switzerland. Our international team of specialists across engineering, cryptosecurity and Bitcoin core development build the BitBox products and provides consulting services.
BitBox hassle-free shipping
International shipping without surprises
No need to worry about surprise import costs. Our BitBox hassle-free shipping covers them for you! Learn more at https://bitbox.swiss/policies/shipping (some exceptions apply, clearly stated on checkout)
Contact info
Soodmattenstrasse 4, 8134, Adliswil, Switzerland
- support@bitbox.swiss
- bitbox.swiss
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast support response time / favourite wallet
In my opinion, the BitBox is one of the most secure hardware wallets, if not the most secure.
And when I was looking for the export function in the app, I received helpful feedback from support within two hours. The only thing that needs updating is the FAQ.
Overall, I am very satisfied!
21 November 2025
Unprompted review
Reply from BitBox
Great to hear you feel so confident using the BitBox02 — that means a lot. Thanks as well for the note about the export feature; we’re already working on making the FAQ clearer. Really appreciate your thoughtful feedback!
I recommend
The device is quiet easy handling. However, if you have any question: the support is first-class! Very fast, very friendly, very helpful. Thanks a lot!
19 November 2025
Unprompted review
Reply from BitBox
Awesome that the BitBox02 feels easy to handle — and great to hear our support could help so quickly and kindly. Thanks a lot!
bought my BitBox02 in March 2021 and…
bought my BitBox02 in March 2021 and barely used it, always keeping it well protected. A few weeks ago in 2025, I plugged it in and the screen stayed completely black, even though the device was still functioning and asking for my recovery words. I contacted BitBox support, and after explaining the situation they confirmed it was clearly a hardware failure in the display.
Even though the device was far beyond the two-year warranty, BitBox handled the case with great professionalism. They explained the possible causes, acknowledged how carefully I had treated it, and decided to replace the unit at no cost.
The replacement arrived quickly and works perfectly. I’m very satisfied with the after-sales service, which was responsive, helpful, and truly customer-oriented.
24 November 2025
Unprompted review
Reply from BitBox
Really appreciate you sharing this — glad the replacement BitBox02 got you back up and running. Hardware failures are rare but frustrating, so it’s great our team could sort it out transparently and quickly. Thanks for trusting us with your bitcoin self-custody!
very fast and competent service
18 November 2025
Unprompted review
Reply from BitBox
Great to hear the service hit the mark — thanks for the feedback!
problem solved after 2 minutes
I send a request on web interface and after 2 minutes I got a feedback mail which really solves my problem
21 November 2025
Unprompted review
Reply from BitBox
Glad the quick BitBox02 support solved it for you — thanks for sharing!
Quick Response
Quick Response, every question and query solved.
Excellent Service!
21 November 2025
Unprompted review
Reply from BitBox
Great to hear every question got sorted so fast — really appreciate the shout-out!
Great Support, great device
The support answers super fast and is very helpful.
Best hardware wallet on the market.
20 November 2025
Reply from BitBox
Great to hear our support could help so quickly — and awesome that you rate the BitBox02 so highly!
Reply from BitBox
Love hearing that the BitBox02 hits the mark for you — thanks for the awesome shout-out!
Exchange of a defect bitbox after quarantee
I had an issue with my bitbox. I was still working but the brightness of the screen got less and less. So I asked the support what we can do even my bitbox is not over 2 years old. Without any beating about the bush the support helped me and sent me a new bitbox in the end. That was a great experience.
12 November 2025
Unprompted review
Reply from BitBox
So glad our team could sort this out quickly for you. Hardware issues are frustrating, and it’s great to hear the replacement BitBox02 got you back to secure self-custody without hassle. Thanks for sharing your experience!
Reply from BitBox
Danke dir! Freut uns, dass du mit unserem Service und den BitBox-Produkten zufrieden bist.
Reply from BitBox
Glad to hear the BitBox02 feels easy to use!
Reply from BitBox
Sorry to hear this! Could you share a few details about what went wrong? Please contact us here so we can help: https://contact.bitbox.swiss/en/contact/
Absolutely recommend
1 April 2025
Reply from BitBox
Thanks a ton for the trust — happy you’re enjoying your BitBox02!
Thank you
For me, the Bitbox is one of the best products in this field. The technology is open source and the support is great. That's why I want to leave a very positive review to say thank you.
I had problems with the Bitbox and got help right away.
24 October 2025
Unprompted review
Reply from BitBox
That means a lot — thanks for sharing your experience! We’re glad the open-source approach and quick support made a difference.
Reply from BitBox
Awesome to hear the setup was smooth and you feel secure with your BitBox02!
Defect BB02 exchanged swiftly
My five year old BB02 developed a black display. The device was exchanged within three days at no cost. Great service and support.
23 October 2025
Unprompted review
Reply from BitBox
So glad our team could sort that out quickly for you! Enjoy your new BitBox02 and safe bitcoin storage.
BitBox Newbies
As absolute crypto novices, we opted for the BitBox02 hardware wallet. After the first transaction, the account balance was not displayed. We contacted BitBox support. Luciano from BitBox.swiss responded immediately the next working day and was able to resolve the issue with us. What great support! Competent, very friendly and helpful, and extremely professional.
THANK YOU!
20 October 2025
Unprompted review
Reply from BitBox
That’s wonderful to hear — really glad we could help you sort it out so quickly! Thanks a lot for your kind words and for trusting BitBox on your Bitcoin journey!
Reply from BitBox
Great to hear you had a good experience and found the BitBox02 easy to use!
Such a great support
I am still new to the topic of Bitcoin, and through the "Blocktrainer's" (a German Bitcoin-YouTuber) recommandation I found BitBox, and ordered the BitBox02 Nova. I am still waiting for it to be delivered.
I keep watching videos about Bitcoin, and decided to eventually buy a steel wallet backup.
The thing is, I am physically handicapped, and thus most steel wallets I can't use, as I only have one fully functional hand to do things.
I eventually found the Steelwallet Pro in the Bitbox shop. I was really excited as I believed this one to be usable for me.
Not fully sure, I first asked ChatGPT, and eventually contacted the Bitbox support to ask if I could handle the stetup of this steel wallet with my handicap.
Luciano answered in less than a day, and came up with several ideas. I really felt taken care of.
I had several follow-up questions, and he answered them with great care in my view.
I can't speak yet about the products. But the support was really great.
Thank you, Luciano.
20 October 2025
Unprompted review
Reply from BitBox
That’s incredibly kind of you to share — we’re truly glad we could support you so personally and make things easier. Thanks a lot for your trust, and we hope you’ll love the BitBox02 Nova once it arrives!
Correct answer to resolve the issue
17 October 2025
Unprompted review
Reply from BitBox
Glad to hear the issue got resolved smoothly! Thanks for the feedback!
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