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Rated 5 out of 5 stars

When I called today for support I was really impressed with the customer service! Abigail was articulate, calm and willing to help me out in whatever way she could. My issue was resolved in about 5... See more

Rated 5 out of 5 stars

Michelle noted my problems trying to take cash distributions from both my IRA and Cash account at the same time and said she will bring them to managements attention. A year after opening my cash acc... See more

Company replied

Rated 5 out of 5 stars

I recently worked with Ana and Rhianna on a time sensitive need for a distribution. Both of these ladies went above and beyond to provide excellent service to me. They treated me with genuine care alw... See more

Company replied

Rated 5 out of 5 stars

Abigail was very pleasant and helpful in explaining the withdrawal process, and helping me find where that is on the website. She assured me that the website is being upgraded to make thins easier to... See more

Company replied

Company details

  1. Investment service

Written by the company

Bitcoin IRA is the world's first, largest and most secure* crypto IRA platform that allows customers to purchase Bitcoin and other digital assets for their retirement accounts using a 24/7 self-trading platform. Since 2016, Bitcoin IRA has processed over $2 billion in transactions, onboarded more than 170,000 users, and received more than 3,500 5-star customer reviews. Bitcoin IRA has been featured extensively in the media, with coverage in Forbes Magazine, CNBC, and The Wall Street Journal, among other major publications.


Contact info

You should know

4.9

Excellent

TrustScore 5 out of 5

464 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Abi was most helpfull

Abi was most helpfull. I felt that it was time well spent. She listened to my questions and answered with thoughtful clarity.

Thank you Abi Much Appreciated
Paul

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Support - Timely!

When I called today for support I was really impressed with the customer service! Abigail was articulate, calm and willing to help me out in whatever way she could. My issue was resolved in about 5 minutes. She also got to the root cause of what was happening with my account and offered solutions. After spending over an hour today stuck in a loop with my insurance company this morning, my experience with Bitcoin IRA was nothing short of fantastic! Thank you!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Joelle is like the ideal Customer Service Rep

Joelle was like Super helpful/terrific in walking me through the entire process on the app after the Two ID verification, which is also excellent. She really knows her job, hopefully BitcoinIRA.com can at least give her a $1,000.00 bonus for her knowledge, Customer Service Skills & abilities, she really is understanding and just outstanding at her job!!!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Abigail was very pleasant and helpful…

Abigail was very pleasant and helpful in explaining the withdrawal process, and helping me find where that is on the website. She assured me that the website is being upgraded to make thins easier to find, too.

7 May 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're so glad you're enjoying the BitcoinIRA experience with Abigail, JW! Nothing makes us happier than satisfied clients. Please don't hesitate to reach out should you need anything else.

Rated 5 out of 5 stars

Listened carefully to my request and…

Listened carefully to my request and promptly directed me to the proper resource to address my questions. Thank you.

7 May 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're so glad you're enjoying the BitcoinIRA experience, James! Please don't hesitate to reach out should you need anything else.

Rated 5 out of 5 stars

Efficient

Efficient, friendly and knowlegeable.

7 May 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're here to help, Deac! Thanks for sharing your experience with BitcoinIRA.

Rated 5 out of 5 stars

I was in need of a beneficiary change

I was in need of a beneficiary change. I worked with Ana Henry who assisted me in making the needed changes changes. With her help, the process went seamlessly.

7 May 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Thank you for your feedback on Ana's care! We appreciate having you as a client, Larry.

Rated 5 out of 5 stars

Great service that helped me resolve my…

Great service that helped me resolve my issue, Thanks

4 May 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're glad to hear that your issues were resolved, David. Please don't hesitate to reach out if you have any other questions in the future. Have a lovely day!

Rated 5 out of 5 stars

Abigail R.

Abi, from Bitcoin IRA, was great! She was friendly, professional and courteous. She was able to handle my request immediately.

6 May 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're so glad you're enjoying the BitcoinIRA experience with Abigail at the helm! Nothing makes us happier than satisfied clients. Please don't hesitate to reach out should you need anything else.

Rated 5 out of 5 stars

My representative Lucas was very professional

My representative Lucas was very professional and knowledgable in helping with my withdrawal. The call was quick and I received all the information I needed.

4 May 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Thank you for your feedback on Lucas's care! We appreciate you, Greg! If you have anymore questions in the future, please don't hesitate to reach out at 877-936-7175.

Rated 5 out of 5 stars

Helpful and patient

John Lutes was incredibly helpful and patient while he helped me complete my transaction

1 May 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Thank you for your feedback on John's care! We appreciate you, Jackie. If you have anymore questions in the future, please don't hesitate to reach out at 877-936-7175

Rated 5 out of 5 stars

Lucas was awesome!

Lucas answered all my questions professionally and with a lot of patience:) I have been with Bitcoin IRA since 2018 and think they have excellent service and security around my assets.

30 April 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Thank you for your feedback on Lucas's care! We appreciate you, Sheila. If you have anymore questions in the future, please don't hesitate to reach out at 877-936-7175.

Rated 4 out of 5 stars

Abbie was very helpful

Abbie was very helpful in responding to my queries. She was understanding of my situation and did all she could to get me the help and results I was seeking.

29 April 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're so glad Abbie could help, Kurt. If there's anything else we can do to make your experience better, please don't hesitate to reach out.

Rated 5 out of 5 stars

Lucas

Lucas, took me through every step that i needed on, to get what i needed. thanks you

27 April 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Thank you for your feedback on Lucas's care! We appreciate you, Zulema! If you have anymore questions in the future, please don't hesitate to reach out at 877-936-7175.

Rated 5 out of 5 stars

Joelle, outstanding customer service

Joelle went above and beyond to answer all my questions, help me with technical issues I has having trouble with, ensure that the transaction I was doing was completed correctly and called me back days later to confirm everything was resolved to my satisfaction. Thank you Bitcoin IRA for having representatives as helpful and professional as Joelle.

21 April 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Maria, we're so happy to hear Joelle was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.

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