Bitcoin Well makes buying Bitcoin easy and seamless. After you have set up your account and provided your wallet details you don't even have to log in to purchase; just send an e-transfer and Bitcoin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After a recommendation from the guys at Maple Bitcoin, I gave it a try. Being a bitcoin newbie, the account setup process was easy. I had a referral code which also gave me a token at the wishing well... See more
Never had any issues with the Bitcoin Well services, using it every month to stack sats. The KYC registration was just fine. I'm glad I found this service, as before, it was a too complicated banking... See more
Company replied
Terrible KYC experience. Submitted all required documents multiple times, yet the system kept rejecting. Support repeatedly asked for the same info, making the process unnecessarily frustrating. Inv... See more
Company replied
Company details
Written by the company
A non-custodial bitcoin company with a non-custodial Online Bitcoin Portal as well as over 200 Bitcoin ATMs across Canada. Our mission is to enable independence and we do so by offering the fastest and safest way to buy bitcoin.
Contact info
724 - 11 Avenue SW, Unit C, T2R 0E4, Calgary, Alberta, Canada
- 1-888-711-3866
You should know
4.3
Excellent
16 reviews
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bitcoin Well makes buying Bitcoin easy…
Bitcoin Well makes buying Bitcoin easy and seamless. After you have set up your account and provided your wallet details you don't even have to log in to purchase; just send an e-transfer and Bitcoin will be sent to your registered wallet. You hold your Coin and it remains in your custody.
31 January 2026
Bitcoin Well is great!
After a recommendation from the guys at Maple Bitcoin, I gave it a try. Being a bitcoin newbie, the account setup process was easy. I had a referral code which also gave me a token at the wishing well. Transactions are seem less and quick as long as you pick the expedited method which was a nominal fee. I am looking forward to trying out the ATM in our area just for fun. Tech support can take a little time in responding but they eventually do. Overall, it has been a great experience for a newbie learning the ropes.
29 December 2025
Unprompted review
Bitcoin Exchange the Right Way!
@whitegalliform70
Bitcoin Well is dedicated to helping
average, everyday people advance on their Bitcoin journey. They offer excellent, free learning resources and actively promote Bitcoin mining. To help you stack SATs, they provide incentive points that you can save up and spend on a variety of
options. I enjoy and appreciate what Bitcoin Well is doing.
17 October 2025
Unprompted review
Reply from Bitcoin Well - Calgary
Hey Mark!
Thanks for your review! We are stoked that you enjoy your experience buying bitcoin. Whether it was at an ATM or online (or both!) we are thrilled to hear your feedback.
We hope to see you around soon!
Kindest regards,
Konrad
Community Manager @ Bitcoin Well
this company is super professional and…
this company is super professional and honest.
Great customer support from reilly combs got back to me quickly and answered my questions.
now transaction are done fast. love it.
4 July 2025
Unprompted review
Reply from Bitcoin Well - Calgary
Hey there!
Thanks for letting us know that we are delivering on our promise for the best service for your bitcoin transactions.
We are proud to have Reilly on our team! He is smart, informative and passionate about helping others understand how bitcoin is disrupting the investment landscape.
Thanks for sharing your positive experience!
Kindest regards,
Konrad
Community Manager @ Bitcoin Well
Big fan of Bitcoin Well
Big fan of Bitcoin Well.
Their fee's are low, it's very easy to use. The safest most reliable way to buy Bitcoin instant self custody.
Also, their lightning purchases and swaps are a game-changer.
KYC is very easy and bank e-transfer are seemless.
5 April 2025
Unprompted review
Reply from Bitcoin Well - Calgary
Swaps are a game changer, it's my favourite feature!
Now we can all harness the power of the Lightning Network!
Konrad
Community Manager @ Bitcoin Well
Its pretty good
Its pretty good. I love the concept. Buying bitcoin and directly to you Cold wallet. Thank you.
25 March 2025
Unprompted review
Reply from Bitcoin Well - Calgary
Direct to cold storage, no custodial or jurisdictional risk necessary!
Thanks for your review, Sherwin!
Konrad
Community Manager @ Bitcoin Well
supper easy to use
Never had any issues with the Bitcoin Well services, using it every month to stack sats. The KYC registration was just fine. I'm glad I found this service, as before, it was a too complicated banking wire process. I was getting in trouble with my bank, which was rejecting e-transfers to BWELL. I had to use alternate e-transfer addresses specified in the documentation on the BWELL portal.
2 April 2025
Unprompted review
Reply from Bitcoin Well - Calgary
Hey Serge!
Stacking sats directly to self-custody is the way to go! We are stoked you appreciate self-custody and are on this Bitcoin journey with us!
Thanks for your review!
Konrad
Community Manager @ Bitcoin Well
Bitcoin well is maybe the cheapest…
Bitcoin well is maybe the cheapest place to buy Bitcoin in Canada. It was pretty easy to set up and fund my account and overall I would buy from Bitcoin well again. -@caytomajima
3 April 2025
Unprompted review
Reply from Bitcoin Well - Calgary
Hey Cayto!
We are thrilled you enjoyed our platform and we hope you use it again!
Kindest regards,
Konrad
Community Manager @ Bitcoin Well
Painfully Inefficient KYC – No Better than a Legacy Bank
Terrible KYC experience. Submitted all required documents multiple times, yet the system kept rejecting. Support repeatedly asked for the same info, making the process unnecessarily frustrating. Invasive and inefficient—about as user-friendly and efficient as a decaying legacy bank like RBC or TD. Why even bother?
The only good thing about Bitcoin Well is their YouTube Channel. Otherwise don't waste your time.
14 February 2025
Unprompted review
Reply from Bitcoin Well - Calgary
Hi Alan,
Thank you for sharing your experience. We understand how frustrating verification issues can be, and we appreciate the opportunity to address your concerns.
• Verification Accuracy: Our KYC process is designed to comply with strict regulatory requirements while keeping Bitcoin purchases safe and secure.
• Balancing Security & Accessibility: While we understand that identity verification can feel invasive, it is a necessary step to ensure compliance and protect users from fraud. That said, we are actively exploring ways to make this process more user-friendly without compromising security.
We truly appreciate your feedback—it helps us refine our services and create a better experience for all users. If you’d like to discuss your case further, please reach out to our support team, and we’d be happy to assist.
• Efficient Support: We aim to streamline verification as much as possible, and we recognize that repeated requests for information can be frustrating. Our support team is always working to improve communication and reduce unnecessary back-and-forth.
Warm Regards,
Your Friends at Bitcoin Well
The cheapest and fastest way to buy bitcoin
The cheapest and fastest non-custodial bitcoin exchange. I love how I can simply send an e-transfer and then the bitcoin gets sent directly to my cold storage wallet, eliminating counterparty risk that other exchanges have.
21 September 2024
Unprompted review
Reply from Bitcoin Well - Calgary
Thank you for your excellent review! We're delighted you appreciate our competitive rates, speed, and non-custodial approach. It's great to hear that our direct-to-cold-storage feature enhances your security.
We're committed to providing this level of service and security for all our customers.
Best regards,
Your team at Bitcoin Well
I have $1900 in there and wrote them…
I have $1900 in there and wrote them that the site is not user friendly, I need some funds from the money I have in there but am not sure of what I'm doing.
I sent them an email with the instructions to close my account and send my money to " my wallet address"
The next thing I know they send me an email saying my wallet is empty, I have been scammed ???
29 August 2024
Unprompted review
Reply from Bitcoin Well - Calgary
We deeply sympathize with your frustrating and distressing experience. We understand that you feel the site wasn't user-friendly and that you're confused about what happened to your funds. We'd like to address your concerns and clarify the situation based on our records and communications with you:
Non-custodial Service: As we explained multiple times in our conversations, Bitcoin Well is a non-custodial service. This means we do not hold any funds (neither dollars nor bitcoin) on behalf of our customers. When you purchase bitcoin through our platform, it is immediately sent to the wallet address you provide.
Your Transactions: According to our records, any bitcoin you purchased through our platform was sent directly to the wallet address you specified during the transaction. We do not retain any funds in an account for you.
Wallet Address: We checked the blockchain and found that the address you were using had been emptied. This means the bitcoin was received in the address that you provided and either you or a third party moved it afterwards.
Scam Warning: We repeatedly warned you about potential scam activities and asked for more information about your transactions. We also provided resources on how to protect yourself against scams.
Account Closure: As per your request, we closed your account to prevent any further transactions. However, this does not affect any bitcoin you may have purchased, as that would have already been sent to your specified wallet.
We understand this situation is distressing, and we sincerely wish we could do more to help. Unfortunately, due to the irreversible nature of bitcoin transactions, we cannot recover funds that have been sent to a wallet address, even if that address was provided by a scammer.
We strongly encourage you to report this incident to your local law enforcement. We're more than willing to provide any transaction information they might need for their investigation.
For future reference, we always recommend verifying wallet addresses carefully and being cautious of any third parties instructing you on cryptocurrency transactions. Our customer support team is always available to answer questions about our process before you make any transactions.
If you have any further questions about how our platform works or need any information for your police report, please don't hesitate to reach out to our customer support team.
Sincerely,
Your team at Bitcoin Well
My first purchase went through but…
My first purchase went through but never ended up in my wallet. So that's $900 they lost me right off the bat. All they can say is it went through and don't know where it went through to and the issue was resolved without them telling me where my bitcoin went. I had to call my bank to try to cancel my second transaction when they left it in limbo.
Stay away from their service.
6 June 2024
Unprompted review
Reply from Bitcoin Well - Calgary
We take your concerns seriously, but we must firmly address several inaccuracies in your review:
1. Missing Funds: Your first transaction was not lost. It was processed and sent to the Bitcoin address you provided. This is verifiable on the blockchain. We sent you proof in our communications with you, and it is also displayed in your dashboard.
2. Second Transaction: Your second transaction was not processed due to exceeding your daily limit. These funds were never deposited to our account and should be automatically returned to you by Interac. We have also informed you that you can cancel it through your banking app or by contacting your bank (which you did).
3. Communication: We have repeatedly provided you with clear information about both transactions, including blockchain verification details.
We strongly refute any accusations of fraud or theft. All our operations are legitimate and transparent.
We understand bitcoin transactions can be confusing, but making false accusations is not constructive. We encourage you to review the evidence we've provided. If you're having trouble accessing your funds, we remain willing to assist you in tracing the transaction.
For any further inquiries, please contact our support team directly. We will not engage with threats or false accusations in public forums.
Bitcoin Well remains committed to providing secure and transparent services to all our customers.
first time user of this system I…
first time user of this system I transferred money in today, got a fraud alert from the bank. it was 30 minutes before i got to it, and said yes. It appears the money is in my account. I was planning on sending it to a guy for rent. I did not give him the password yet. He said there was a problem that the funds are held. this is what he said to do. go to an ATM deposit the same amount into my account, then come back to my computer and sell all of it. How does that make sense? He said my money will be gone tomorrow if I don't go to the ATM to put more money in. I told him again, that makes no sense to me. Why would my money be gone and why would putting more money into the account change that. He said don't say i didn't warn you... I believe he is scamming people and using bitcon to hide. the only way I discovered this was I send a note to the AirBnb manager and asked her if she knew Luca Petrucci, she said, no never heard of him, she and her husband own the property and only rent on AirBnb, not long term rentals, then we knew it was a scam. Luca told me I have to scan a bar code at the ATM to deposit the money, I said who is the bar code with. He said because he made the reservation it had to go into his reservation number. I said, but that means my money goes directly to you. He said but that's because the reservation is under me. strange, if he owns the property and we are doing month to month why is there a reservation. I told him I did not want to go to an ATM machine and put in more money. He said well that he's going to write to Bitcon Well and tell them he told me I would lose my money and that he warned me. The whole thing sounding more and more like a big scam to me. so if anyone has some advice or support or information, I'd appreciate it. Will bitcoin Well take the funds I have in my account. Can Luca petrucci get access to that money I have in my account without the passcode? I don't know. I'm hoping not.
6 April 2024
Unprompted review
Reply from Bitcoin Well - Calgary
We are deeply concerned to hear about your experience with a scammer who was guiding you on how to use one of our Bitcoin ATMs. Thank you for bringing this to our attention. We want to clarify some important points about our service and address your situation:
Scam Confirmation: The scenario you've described is indeed a scam. Legitimate property owners or managers would never ask you to deposit money at a Bitcoin ATM or transfer funds in this manner.
Our Service: Bitcoin Well operates non-custodial Bitcoin ATMs. This means we don't hold onto dollars or bitcoin. All transactions are immediately converted into bitcoin and sent to the address provided during the transaction.
Your Funds: If you were instructed to enter a bitcoin address at our ATM, it's likely the scammer provided their own address. Unfortunately, once a transaction is completed, it cannot be reversed due to the nature of Bitcoin.
Account Security: We don't have user accounts that hold funds. Each transaction is separate and immediate. There's no way for the scammer to "take funds from your account" tomorrow, as we don't store any funds.
Rental Scam: It was excellent that you contacted the Airbnb manager to verify the property ownership. This smart action helped you uncover the scam.
Report the Scam: We strongly encourage you to report this incident to your local law enforcement and to any platforms where you initially encountered this scammer (e.g., Airbnb, if that's where you found the listing).
Future Prevention: Always verify the identity of individuals you're dealing with, especially in financial transactions. Be extremely cautious when someone instructs you to use a Bitcoin ATM, particularly if they're guiding you through the process remotely.
We want to emphasize that Bitcoin Well would never participate in or endorse such fraudulent activities. We are in no way associated with Luca Petrucci. Our ATMs are designed for legitimate Bitcoin transactions, and we're dismayed to hear they were used as part of a scam.
If you have any questions about how our ATMs work or need guidance on using them safely in the future, please don't hesitate to contact our customer support team directly.
Thank you for sharing your experience. It helps us educate other customers about potential scams and the proper use of our services.
Absolutely great service.
Absolutely great service.
I found the staff very helpful and knowledgeable about bitcoin.
I will be back when I decide to buy some more.
30 December 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.