Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
Company replied
My husband had always ordered Tolly dog's food from Bitiba . Once hubs became terminally ill he asked me to take over. Soon to be 11 yrs of age I saw no reason to change Tolly's food. Remember forget... See more
Company replied
I have never found Bibita to be anything other than 1st rate service. I have been using them for around 2 years, and orders that I place are delivered within 3 to 4 days. They have a large selection,... See more
Company replied
Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a fast service
Always a fast service, with great offers. Customer service is also very good, handled my query fast and efficiently
6 January 2026
Unprompted review
Reply from Bitiba
Michael — many thanks for the kind words. Great to hear the service is fast, the offers help, and that our team handled your query swiftly and efficiently. We really appreciate your trust and support.
Excellent company
Excellent company, with great customer service and products. It's easy to deal with if you have any issues, which I must say are few and far between.
9 January 2026
Unprompted review
Reply from Bitiba
Really appreciate this, Tariq. We’re thrilled you rate the products and customer service, and that any issues are rare and easy to sort. Thanks for your trust and for spreading the word.
Always excellent choice fast delivery
20 January 2026
Unprompted review
Reply from Bitiba
Thank you, Kevin — really pleased to hear you’re enjoying the wide choice and fast delivery. We truly appreciate your trust and your kind words, and we’re glad to be your go‑to for pet supplies.
Great quick service …
Great quick service easy ordering and collecting points help with the cost
8 January 2026
Unprompted review
Reply from Bitiba
So pleased the ordering was straightforward and that collecting points helps take the edge off the cost. Thank you for your trust and for sharing your experience—much appreciated!
Always reliable
Always reliable. Orders are invariably fulfilled very quickly.
14 January 2026
Unprompted review
Reply from Bitiba
Robert — many thanks for calling out our reliability. We’re delighted your orders are fulfilled quickly; your confidence in us and your kind words mean a great deal.
They had the special Cat food I wanted…
They had the special Cat food I wanted in stock ,which also arrived quickly.
9 January 2026
Unprompted review
Reply from Bitiba
Delighted we had the specialist cat food you needed in stock, Judith, and that it arrived promptly. Thanks for trusting us and for spreading the word.
Was a great place to get my cat…
Was a great place to get my cat products but they are using the dreadful delivery company DPD who tend to hold on to your parcels for weeks only for it to be delivered battered and cat litter leaking all over my carpet. One package, ordered 3rd January still hasn't arrived (by 18th) after being given two delivery dates which I waited in all day for it not to arrive, then they have the cheak to ask me to review it when I still haven't received it.
Bitiba offered an insulting 5% off my next purchase for my ruined 2 days of sat at home all day waiting!
Amazon for me now as at least it's a tracked next day delivery.
3 January 2026
Unprompted review
Reply from Bitiba
Hi Mr Fearn,
Thank you for taking the time to share your feedback. I’m really sorry to hear about the issues you’ve experienced with your recent order — your comments will be passed on internally so we can review both our courier partnerships and packaging standards.
I’ve checked and confirmed your details in our system, so we’d really like the chance to make this right. I see indeed your communication with our support team and I thank you for taking the time to seek help through that - we will keep our communication through our official channels since, for security and privacy reasons, we cannot assist you publicly here.
Thank you again for your honest feedback — it helps us improve, and I hope we can restore your confidence in our service.
Good prices and good selection of…
Good prices and good selection of products. My order was delivered very quickly. I will be using Bitiba again.
10 January 2026
Unprompted review
Reply from Bitiba
Thank you, Joanne. Great to hear the prices, selection and speedy delivery impressed—and we’re chuffed you’ll be using bitiba again. Your trust and recommendation really matter to us.
Excellent range with good competitive…
Excellent range with good competitive prices and a fantastic loyalty scheme.
10 January 2026
Unprompted review
Reply from Bitiba
We’re thrilled the range, competitive prices and loyalty scheme hit the mark, Kitty. Thanks so much for your trust and for telling others about us.
great selection of dog food
great selection of dog food, easy to order, fast delivery, doggos happy, i'm happy xx thanks
5 January 2026
Unprompted review
Reply from Bitiba
Thanks so much, Tara — we’re delighted you found the dog‑food selection spot on, ordering easy and delivery fast.
Very glad the doggos are happy too — that’s what matters most!
I always use bitiba for my cat and pet…
I always use bitiba for my cat and pet supplies. They're reliable and have the best prices around. I've used them for a few years now as well and had zero issues.
16 January 2026
Unprompted review
Reply from Bitiba
Really appreciate this, swolf. It’s great to know you rely on us for cat and pet supplies, and that our prices and consistency have worked well for you over the years.
Thanks for sticking with us!
Would have given 4 stars but Evri lost…
Would have given 4 stars but Evri lost the parcel
Pricing seems competitive and quick to send out just gets stuck after leaving them!
5 January 2026
Unprompted review
Reply from Bitiba
Thank you very for your feedback — and I’m really sorry to hear that your parcel was lost.
We appreciate you highlighting that our pricing and dispatch speed are working well, and we completely understand how frustrating it is when things go wrong after the parcel leaves us.
Please rest assured we’re continuing to push our delivery partners to improve reliability.
Of course, our customer care team is always there to assist if and when necessary/needed.
Thank you again.
Excellent shop!
Items as described. My pets are really enjoying food and treats which is ordered from Bitiba. Prompt delivery. Excellent customer service! Thank you!
12 January 2026
Unprompted review
Reply from Bitiba
It’s wonderful to hear from you, Irene. We’re delighted your pets are loving their food and treats, and we really appreciate your kind words about delivery and service.
Best prices
Best prices. Easy to order and fast, reliable delivery. Been using this site for over 3 years
15 January 2026
Unprompted review
Reply from Bitiba
Sarah, your long standing support means a lot. We’re thrilled you’ve enjoyed our great prices and reliable delivery over the past three years.
Having used this for company some time…
Having used this company for some time I am constantly impressed with the high level of service. The sacks of dog food have always been delivered quickly and arrive undamaged. I would have no hesitancy in recommending this company.
13 January 2026
Unprompted review
Reply from Bitiba
Hi Dez, we truly value your trust in us.
It’s great to hear our service and quick, undamaged deliveries have impressed you — thank you for recommending bitiba.
You can always rely on delivery
3 January 2026
Unprompted review
Reply from Bitiba
Charlie, we’re so pleased to know our deliveries have been consistently dependable for you. Thanks for taking a moment to share this.
Very happy with the whole process of my…
Very happy with the whole process of my order from start to finish.
Great prices ordered and was delivered the next day.I won't be shopping from anywhere else.
1 January 2026
Unprompted review
Reply from Bitiba
Hi Maria, your feedback made our day. We’re delighted the price, process and next day delivery all worked well — and honoured to be your go to shop now.
Site is good for navigating and prices competitive.
Site is good for navigating to find what I need - on this occasion two types of dog food. The prices are very competitive.
Items not over packaged and delivery was timely. Courier was excellent.
22 December 2025
Unprompted review
Reply from Bitiba
Clare, your thoughtful comments are much appreciated. We’re glad the site was easy to navigate, the prices competitive, and the courier service spot on.
I love Bitiba
I love Bitiba, I've shopped here for years and it's never been a problem. Great products and great prices and service
6 January 2026
Unprompted review
Reply from Bitiba
Hi Karen, it’s lovely to hear you’ve been happy shopping with us over the years. Thank you for recognising our products, prices and service.
Never had a problem with Bitiba
Never had a problem with Bitiba! It’s cheaper than Zooplus and I like the card with points to get cash back.
It would be great if they had higher selection of small bag of dry dog food - Eukanuba, Royal Canin and Science Plan, which, at the moment I am buying from Viovet.
23 December 2025
Unprompted review
Reply from Bitiba
Enza, we’re grateful for your honest and helpful review. Delighted you enjoy the cashback card, and we’ve noted your request for more small bag options.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.