Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
Company replied
My husband had always ordered Tolly dog's food from Bitiba . Once hubs became terminally ill he asked me to take over. Soon to be 11 yrs of age I saw no reason to change Tolly's food. Remember forget... See more
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I have never found Bibita to be anything other than 1st rate service. I have been using them for around 2 years, and orders that I place are delivered within 3 to 4 days. They have a large selection,... See more
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Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Considering this order is coming from Germany I could not have received it quicker in the UK. Excellent repeat order service.
2 February 2026
Unprompted review
Reply from Bitiba
Delighted to read that your order reached you in the UK so quickly, even coming from Germany. It’s great to know our repeat order service is working well for you and making reordering nice and easy.
Many thanks,
Team bitiba
Scam company?
Order is late, courier hasn't even got it yet. Impossible to contact customer service. Online form doesn't even work! Makes me wonder if they are a scam company
5 February 2026
Unprompted review
Reply from Bitiba
Hi Stacey,
Thank you for taking the time to share your feedback — I’m really sorry to hear about the trouble you’ve had with your order and the difficulty reaching us. It’s very surprising to hear that you did not receive responses and I wonder whether that might have been caused by some technical glitches.
I’ve checked, and unfortunately I wasn’t able to locate your details in our system based on the information provided here. As Trustpilot is a public platform, I can’t access or discuss any account specific information from here, but I’d really like to help get this sorted for you.
If you could kindly reach out to our customer care team via the zooplus.ie contact form below, or follow up on any existing communication, and reference your review, we’ll be able to look into your query: https://www.zooplus.ie/contact_form/
Alternatively, you can safely share your customer or order ID here, and I’ll gladly check again.
I’m truly sorry for the frustration this has caused — and I hope we can turn this around for you quickly.
Excellent.I have used bitiba and…
Excellent.I have used bitiba and zooplus for over 10 years and have always been very happy,we like others have had the odd delivery problem but it's always been sorted out and that's the fault of the couriers and unfortunately it now seems you are lucky to find a reliable one as it's all over not just one company.Recently we have been very lucky as it's always arrived promptly ,this time in just 2 days.
21 January 2026
Unprompted review
Reply from Bitiba
What an amazing milestone – over 10 years shopping with us and zooplus, Susanne Carol, thank you so much for your loyalty and trust. I really appreciate you recognising that the occasional hiccup is usually down to the couriers, and I’m glad everything has always been sorted quickly for you. It’s brilliant to hear your recent orders have arrived so promptly – including this one in just 2 days!
Best wishes,
The bitiba Team
Reply from Bitiba
Dear Caroline, thanks a lot for leaving such a lovely 5‑star review. I’m delighted to hear you see us as a great company and that your delivery was nice and quick. Your support and recommendation really mean a lot to us.
Kind regards,
Your bitiba Team
1st class service from Bitiba
I have ordered from Bitiba on several occasions and have always been impressed with their customer service and prompt delivery. They are also competitively priced.
16 January 2026
Unprompted review
Reply from Bitiba
What a fantastic review, George – thank you! I’m really pleased you’ve consistently experienced first‑class service, prompt deliveries and competitive prices when ordering from us. Knowing you keep coming back is one of the best compliments we could receive.
Warm regards,
The bitiba Team
Been using this company for years only…
Been using this company for years only the best service given can't recommend then enough
30 January 2026
Unprompted review
Reply from Bitiba
What a fantastic message to read – thank you, Michael!
It means a lot that you’ve trusted us for years and still rate our service so highly.
I’m really grateful for your recommendation and for having you as such a loyal customer.
Kind regards,
The bitiba team
I'm so happy with bitba
I'm so happy with bitba, my order arrives really quickly and so easy to re order... the dog kibble I get is brilliant for my frenchie who has skin allergies...
30 January 2026
Unprompted review
Reply from Bitiba
Hi Jane, thank you so much for your lovely review.
I’m really pleased to hear your orders arrive quickly and that re-ordering is so simple for you.
It’s especially great to know the kibble is working well for your Frenchie’s skin allergies – that kind of feedback truly makes my day.
Best wishes,
Your bitiba team
Easy to order on line
Easy to order on line and I am kept up to date with my orders progress. Delivery is always good and packaging is excellent. I have two deliveries every month of cat food.
29 January 2026
Unprompted review
Reply from Bitiba
Hi Mary, thank you for taking the time to share this.
I’m delighted that you find ordering straightforward and that you’re kept well informed about each delivery.
It’s wonderful to know your regular cat food orders arrive safely and well packed every month.
Warm regards,
The bitiba team
Easy to use subscription service
Easy to use subscription service. Very reasonable prices and prompt delivery via DHL.
14 January 2026
Unprompted review
Reply from Bitiba
What a lovely review – thank you so much for taking the time to share this, Mrs Gosling. 😊
I’m really pleased to hear you find the subscription so easy to use and that our prices and DHL deliveries are working well for you. Knowing that our service makes things simpler and good value means a lot.
Warm regards,
Your bitiba Team
The company and product is great but…
The company and product is great but whoever packs the tins in the boxes must play basketball as it looks like they have been thrown in the box and we are getting lots of damaged tins. Please pay a little more respect when packing theses items.
9 January 2026
Unprompted review
Reply from Bitiba
Hi Chris, thank you for your honest review and for sticking with us despite the issue.
I’m delighted you’re happy with the company and products, but I’m genuinely sorry about the damaged tins – that’s not the standard of care we want in our packing. I’ve shared your feedback with the warehouse team so we can handle the tins with more care going forward. If you still have damaged items, please do reach out to our customer care team so we can make this right for you.
Best wishes,
The bitiba Team
Bitiba review
Been purchasing from Bitiba for a few years now, find they are excellent with information and orders sent out very quickly. Over the time I have been with them only one order went wrong - due to the couriers - not Bitiba. Bitiba rectified the matter very fast. I would recommend Bitiba to anyone.
15 January 2026
Unprompted review
Reply from Bitiba
What a lovely review – thank you so much for taking the time to share your experience, Irene. 🌟
It’s great to hear you’ve been shopping with bitiba for years and that you find the information, pricing and delivery speed consistently excellent. I’m especially pleased that, on the one occasion things went wrong with the courier, our team was able to sort it out quickly for you – that’s exactly the level of service I want our customers to feel.
Your recommendation really means a lot and helps others to trust us too, so thank you for spreading the word.
bitiba Team
Rubbish unreliable delivery
I have used Bitiba and Zooplus (The same company) for about a year, maybe longer. Their prices and range are good but delivery service is abysmal and totally unreliable. Some orders arrive within 2 days, some take well over a week. My last order didn’t arrive within a week plus then I got a message that it had been delayed. 2 days on I get a refund but no food. What’s all that about? so I order food and 9 days later I get a refund, no explanation except a ’How did we Do Mail’ Well you did crap because I have no food and now have to make alternative arrangements whilst my dogs starve. You are responsible not the delivery co, which is always Evri, without fail, whom I had asked them not to use because of previous experiences with them.
Its good to know when your order is on its way but the copious emails. Its left The depot, its at the roundabout, it will be with you tomorrow between x & y. its been delayed, its been delivered (to the wrong address), you were not at home, there was no safe delivery place, this is the last attempt (one has not been made) all b------ks and extremely irritating.
And this isn’t an unprompted review, you asked for it
Addition: why cant you find my name on your system when I only ordered on the 9th of Jan. To assist you in your response to me on this platform here is the order no. 428370488
Just one more thing. You say my order was returned to you (email 20Jan) Why can Evri return it to you but not deliver to me, surely my address was on the parcel? it doesn’t ring true
Feb 6: I received my undelivered order yesterday, it would appear at Bitiba’s expense, so I can only say thankyou to them for that. At least it shows someone there is listening and cares about their reputation.
Incidentally i did ask for Evri NOT to be used for my deliveries, certainly in my area (North Devon) they are notoriously poor. Also I have added a star in the rating
22 January 2026
Unprompted review
Reply from Bitiba
Hi Rob,
Thank you very much for kindly sharing that information as requested.
I confirm we will now move our assistance to you on our official communication channels - you should be hearing back from our customer care team soon.
Thank you for your patience.
Hi Rob,
Thank you for taking the time to leave such a detailed review. I’m really sorry to hear how inconsistent and stressful your recent delivery experiences have been — especially when you’ve been ordering from us for a long time. I completely understand your frustration and we will do our best to rectify things for you.
As I was able to finyour details are in our system, using your first name and surname as shown here, since we cannot assist you publicly on this platform, I’ll make sure your case is followed up and we will communicate with you via our official channels.
Thank you again for sharing your feedback — I know this experience has been really frustrating, and I appreciate you taking the time to explain exactly what happened.
Delivery service shocking
Delivery service shocking. We were in the house, lights on, porch light on. Package of dog food dumped 5 yards from our front door. Bitiba not at fault but there delivery company get zero stars
10 January 2026
Unprompted review
Reply from Bitiba
Hi Raymond,
Thank you for taking the time to leave your review. I’m really sorry to hear how your delivery was handled. I completely understand why you found that so frustrating.
Your feedback about the delivery behaviour is important, and it will be shared internally so we can follow up with the courier.
I wasn’t able to locate your details in our system based on what’s written here, so I can’t look into the specific order from this public space. It would be great if you could help us to investigate this properly for you: please do get in touch via https://www.bitiba.co.uk/contact_form/ or follow up on any existing communication, and reference your review — or you can share your order/customer number here, which is safe to do and will help us identify your account quickly.
Thank you again for bringing this to our attention — and I’m genuinely sorry that this was your experience.
great site would definitely recommend
my french bulldog is sensitive to chicken and grains I managed to find a great variety of quality food that is grain and gluten free that doesn't contain chicken which i find difficult with most brands the Rocco and wolf of the wilderness has great options at reasonable prices.Happy non itchy dog = happy owner.
23 January 2026
Unprompted review
Reply from Bitiba
Kathryn, thank you for sharing this — it’s brilliant to hear you’ve been able to find a proper range of chicken‑free, grain‑free options for your Frenchie. Rocco and Wolf of Wilderness are great choices, and we’re so glad they’ve helped your dog feel comfortable again. A happy, non‑itchy pup truly does make a happy owner! We really appreciate your trust and your recommendation.
Competitive pricing
Competitive pricing, good products, excellent delivery service. What more do you want?
23 January 2026
Unprompted review
Reply from Bitiba
Really appreciate your feedback — competitive pricing, good products and excellent delivery are exactly what we strive for. Delighted to hear we’ve met the mark for you. Thanks for your trust and for spreading the word.
An excellent company.
I have been using this company now for nearly a year to feed my two new kittens. The website is very easy to use with my favourite food saved as a favourite so re-ordering is very simple. When I needed to contact Customer Service because I had a problem, they were extremely helpful and solved the issue for me. I would highly recommend this company.
23 January 2026
Unprompted review
Reply from Bitiba
hank you so much, Gilliewren. It’s lovely to hear you’ve had such a smooth experience feeding your two kittens over the past year. Saving favourites, easy re‑ordering and helpful customer service are all things we work hard on, so your comments mean a lot. We truly appreciate your trust and your recommendation.
Reply from Bitiba
Thanks, Colin — great to hear the service has been solid from start to finish. We appreciate your trust and your kind words.
Not as good as Zooplus
I don't rate Bitiba. Firstly, they might be pennies cheaper than Zooplus (despite being essentially the same company) but they do not offer the same generous discounts. They offer a measly 5% off orders over £79, expect you to make 16 purchases to collect stamps for every £20 spent to get £10 off at the end of it so you're spending £320 for £10 off and they tell you to place an order by a certain date to not lose the stamps collected so far even if you don't need any more food yet but I had decided to place an order anyway as I had items in my basket, but wanted to leave it as close to the end date of the deadline as possible as, like I said, I am not in need of pet food, but their prices had gone up since the day before, so I am not sure I'll bother now and just lose the stamps collected so far. It's not worth it for £10 and only saving 5% spending over £79. They also don't appear on cashback sites like Quidco or Topcashback so they don't even have that going for them. Again, Zooplus are on those sites offering that little bit more as well.
22 January 2026
Unprompted review
Reply from Bitiba
Hi A C,
Thank you for taking the time to share such a detailed review — I’m sorry to hear that your experience with our pricing, discounts, and loyalty scheme has left you feeling disappointed.
Our aim is always to offer good everyday prices, and your feedback is genuinely helpful, and I’ll make sure it’s shared with the relevant teams so we can continue reviewing how competitive and clear our offers are.
Thank you again for your honest feedback — it really does help us improve.
Very easy to order
Very easy to order, regular updates and usually delivered early.
12 January 2026
Unprompted review
Reply from Bitiba
Thank you, Teresa — really pleased to hear how easy you found the ordering process, and that the regular updates and early deliveries make things even smoother for you. We truly appreciate your trust and your kind words.
Competitive pricing and plenty of…
Competitive pricing and plenty of choice Quick delivery using DPD
21 January 2026
Unprompted review
Reply from Bitiba
Delighted the prices, choice and DPD delivery hit the mark, Mary. Thank you for your trust and for sharing your experience — it means a lot to us.
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