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Rated 1 out of 5 stars

I honestly don’t understand how this company is still in business. I tried to make a payment with a credit card and couldn’t complete it. I’ve reached out multiple times, sent emails, and haven... See more

Company replied

Rated 2 out of 5 stars

⭐☆☆☆☆ They took €184.50 and hid behind a bot. I subscribed a year ago, forgot to cancel in time, and got auto-renewed for €184.50. Fine — mistakes happen. I contacted them within 6 days,... See more

Rated 1 out of 5 stars

Maybe someone from support actually reads this. I have a paid account, but for some reason I can't log in. I tried the password recovery, but the email doesn't come through (yes, I've checked spa... See more

Company replied

Rated 1 out of 5 stars

TRASH. Their support is AI. Zero customer support. Not supportive, buggy, do not do business with them. Emailed support multiple times and they just have robots responding to the same message over and... See more

Company replied

Company details

  1. Software company

Written by the company

Bitly is a link management platform. You bring us your digital content, we make it connect and ignite with your audience. Need support? http://bitly.is/heretohelp


Contact info

  • 5th Ave 139, 10010, New York, United States

  • bitly.com

2.2

Poor

TrustScore 2 out of 5

688 reviews

5-star
4-star
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1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Homebeck House,Gatley

Stayed at Homebeck House,Gatley in their guest room for a night. Management, staff and residents very friendly and welcoming. Room clean and great value. Problem free night.

9 April 2022
Unprompted review
Rated 5 out of 5 stars

The Best URL Shortener for Marketers!

I've used Bitly since 2008-9 for school, and then graduated and started using Bitly in my Marketing career.

I use Bitly's free plan for URL shortening, analytics, and customizing the back half of the URL for Social Media, Digital Marketing focused on advertising.

31 March 2022
Unprompted review
Rated 1 out of 5 stars

AVOID !!!

My advice to anybody looking to integrate a link shortening service into their service offering is to avoid using Bit.ly and to source an alternative provider.

Bit'ly have a very can't do attitude towards problem solving as opposed to having a can do attitude. This is very unlike most modern day tech companies.

Disappointing to say the least.

18 March 2022
Unprompted review
Rated 1 out of 5 stars

This used to be a good service

This used to be a good service, but like so many other firms, they have been taken over by greed and are now charging large fees for services that are free elsewhere (and which they have monetised already via tracking data). Their customer service approach also seems to involve telling customers they are wrong over and over again until they go away. Shame.

24 February 2022
Unprompted review
Rated 5 out of 5 stars

All Purpose Airconditioning

I recently hired All Purpose Airconditioning to service and repair ducted airconditioning and split systems at 2 properties. They were professional, on time, notifications of arrival, reasonably priced and gave discounts on up to 5 properties with their VIP Certificate.

14 February 2022
Unprompted review
Rated 5 out of 5 stars

New tooth

My tooth was rebuilt by Raghav at Acorn Dental. It was painless and professionally completed. A very minor problem was quickly resolved on request. Excellent!

2 February 2022
Unprompted review
Rated 5 out of 5 stars

St Catherines Birkenhead

Recently had cataracts operation on both eyes at St Catherines Birkenhead. Joe the surgeon and all the team involved, including reception, were friendly, efficient and professional throughout. An amazing hard working team who cared and reassured you throughout the whole process. Thank you so much for a life changing experience for someone who now can see without glasses. Many many thanks. John

22 January 2022
Unprompted review

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