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Rated 1 out of 5 stars

I honestly don’t understand how this company is still in business. I tried to make a payment with a credit card and couldn’t complete it. I’ve reached out multiple times, sent emails, and haven... See more

Company replied

Rated 2 out of 5 stars

⭐☆☆☆☆ They took €184.50 and hid behind a bot. I subscribed a year ago, forgot to cancel in time, and got auto-renewed for €184.50. Fine — mistakes happen. I contacted them within 6 days,... See more

Rated 1 out of 5 stars

Maybe someone from support actually reads this. I have a paid account, but for some reason I can't log in. I tried the password recovery, but the email doesn't come through (yes, I've checked spa... See more

Company replied

Rated 1 out of 5 stars

TRASH. Their support is AI. Zero customer support. Not supportive, buggy, do not do business with them. Emailed support multiple times and they just have robots responding to the same message over and... See more

Company replied

Company details

  1. Software company

Written by the company

Bitly is a link management platform. You bring us your digital content, we make it connect and ignite with your audience. Need support? http://bitly.is/heretohelp


Contact info

  • 5th Ave 139, 10010, New York, United States

  • bitly.com

2.2

Poor

TrustScore 2 out of 5

688 reviews

5-star
4-star
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1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Liz Fulton is amazing .

Liz Fulton is amazing .
She I had great customer care relations.
She made a cup of tea for us. Spent ages with us. She helped us to and from the car with tiles. Great listening and conversation! My 6 year old loved her and wants to return to speak to Liz!

23 July 2022
Unprompted review
Rated 5 out of 5 stars

Broadway Court, Gosforth

I recently moved into Broadway Court. The manager here (Paul) was so helpful and gave me lots of information which was really helpful. He has made a stressful time for me very easy.
Thank you Paul.

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Our Lovely Development Manager Carmen !!

Our Lovely Development Manager Carmen !!
First Port !!
Homeheather House !!
Just want to say what a wonderful caring helpful listening Lady she is to one and all moreover takes time to spend time with each resident whenever needed and helping all at any given time !!
I am so lucky and happy to have met her been with her seeing talking to Carmen each day and always there for me and for everyone else in this Retirement House always. I would sincerely and deeply recommend her to anybody who seeks to have her as their Development Manager at any given time if Carmen decides to move out in the future.
I do like her very much and value appreciate her for all she does and works so hard to maintain this Development each day and tries her best to keep all happy and content too.
Bless Carmen for everything she does from her heart for one and all and Thank her too for all her help to everybody each day. This Retirement House is very Lucky and Blessed to have such a hard working helpful diligent and caring Manager !!
Wish her all the very best and good luck in the future.
Thank you indeed,
Kind Regards,
Jerane from Flat 42 Homeheather House.

27 June 2022
Unprompted review
Rated 5 out of 5 stars

Wombrook Court

Wombrook Court, Wombourne

Our Manager, Karen, has just arranged yet another fantastic social event for us. This time it was a saxophonist (and clarinetist) in the garden with cool drinks and lovely refreshments. Thanks, Karen.

Marion Butler, Resident, Wombrook Court Retirement Apartments.

24 June 2022
Unprompted review
Rated 4 out of 5 stars

Carnegie Court…

I find David Stock our house manager always polite and willing to help with all problems.
He is prepared to help at all hours day or night.

I feel we are lucky to have him

Roy Laughton
14 Carnegie Court Ilkley

21 June 2022
Unprompted review
Rated 5 out of 5 stars

Superdrug Putney

Superdrug Putney
Visited store a couple of weeks ago for blood test ,it was performed by Ellena,who was absolutely brilliant ,painless and very professional , couldn't praise her enough ,

16 June 2022
Unprompted review
Rated 5 out of 5 stars

House manager Myddleton Court Hornchurch

I have known Sue Rowland the house manager at Myddleton Court retirement flats in Hornchurch for 11 years. My mum lived there for 8 years until she sadly passed away and now my uncle lives there. Sue goes above and beyond to help all the residents. She is helpful, friendly, polite, charming and always professional. We really struck lucky with her.

16 June 2022
Unprompted review
Rated 5 out of 5 stars

Water damage repair

They are professionals.A big thank you for All Property Claims.My claim was processed with their help and work done with excellence.It was my first experience with them and I am very grateful.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

I went in looking for tile ideas,I…

I went in looking for tile ideas,I spoke to a lovley lady called Mandy she gave me tons of help great ideas and some beautiful tiles and came away feeling confident and well impressed, great shop, fab advice and really friendly staff, will be reccomending this shop to everyone who's needing tiles there great! X

19 May 2022
Unprompted review
Rated 5 out of 5 stars

Superb service

Jay, from Ipswich wheel chair services delivered the wheelchair promptly on Friday 13th. He was very friendly and put us at ease immediately.
His hand over instructions were superb and explained them in a way that was very easy to understand.
Very well done and thank you Jay and the team at Ipswich WCS

15 May 2022
Unprompted review
Rated 5 out of 5 stars

Cobbett Court

Living in Cobbett Court has been a very relaxing time with the help of a wonderful manager. He always smiles and is happy to help out when required. He is friendly and nothing is too much for him. He and his family have been a joy to have around. We will miss him.

11 May 2022
Unprompted review
Rated 5 out of 5 stars

c.d. player

c.d. player. This is by far the best player I've ever owned. I would recommend it to everyone.

27 April 2022
Unprompted review

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