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See what reviewers are saying

Rated 3 out of 5 stars

I've had some dodgy experiences where it looked as though charts were manipulated against me. Almost like they were SL hunting, because Trading View didn't reflect the same movement. Not enough re... See more

Rated 1 out of 5 stars

Withdrawals were endlessly delayed and excuses never stopped. Months later, Proxen~~Binders took charge and the deal changed. Truly dependable

Rated 5 out of 5 stars

Don't listen to the salty degen gamblers who have lost their money trying to become millionaires in a week. This is an amazing exchange. I have been a constant user for over 7 years now, and the servi... See more

Rated 5 out of 5 stars

Very high volume, cheap fees, fast. Ideal for those who want to leverage on Bitcoin, both buying or selling. It's a bit complicated to understand the way it works, but they are reliable and professi... See more

Company details

  1. Cryptocurrency Service
  2. Currency exchange service

Information provided by various external sources

Trade Bitcoin and other cryptocurrencies with up to 100x leverage. Fast execution, low fees, Bitcoin futures and swaps: available only on BitMEX.


Contact info

You should know

3.7

Average

TrustScore 3.5 out of 5

112 reviews

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No history of asking for reviews

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3.7

All reviews

(112)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They freeze your money under false…

They freeze your money under false pretenses. This time they said there was evidence of money laundering and I needed to add another $100,000 from my personal money as a new deposit. A friend provided a loan which they said was laundering. Be careful here. Then they scare you saying the FBI could be involved. There was no laundering. All above board.

15 June 2025
Unprompted review
Rated 1 out of 5 stars

I was contacted by a member who had…

I was contacted by a member who had said that I was supposed to get $7,000 as a payment for people in need. At this point I’ve lost count of the “fees” I have paid and always a “I promise-I swear “ to put another carrot in front to extract more. I cannot Understand how they stay in business. I’m filing a complaint with the BBB.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Don't listen to the salty degen…

Don't listen to the salty degen gamblers who have lost their money trying to become millionaires in a week. This is an amazing exchange. I have been a constant user for over 7 years now, and the service is first class. All the overload problems they encountered as a victim of their own success a few years ago have been completely solved and the customer service is the best I have encountered in ANY business I have ever used.

17 December 2024
Unprompted review
Rated 1 out of 5 stars

Annoying low-level scam

I started the account verification procedure for an American company. The United States is listed as an eligible country for company incorporation, so the process continues. However, at the end of the verification, after providing a lot of sensitive information about my company and myself, I receive an email stating that my verification was rejected because the USA is among the countries banned by their Jurisdiction Policy. This is a scam aimed at acquiring information and data, which will probably used for commercial purposes. Naturally, when I threatened legal action, they disappeared.
This unscrupulous behavior is unfortunately becoming common among many exchange companies.

31 July 2024
Unprompted review
Rated 1 out of 5 stars

You may not get your money back

Bitmex
Hello? Why are my funds frozen? How much do I have to transact to unfreeze them?
07/12 15:43:27
Please work with me as you leave me no choice but to report this to the Consumer Services Office
Department of Financial Protection and Innovation.
07/12 15:47:04
And I lodged a case with the FBI. So I guess you will be under scrutiny. I will withdraw all charges if you unfreeze my account and allow me to remove my capital.
07/12 18:05:12
I will engage other legal means tomorrow.
07/12 18:05:52
It looks to me like other things have been going on in my account I was unaware of. Money Laundering? Tsk tsk. You really don't want to see me pursue this further.
07/12 18:07:20
Release my funds.
07/12 18:07:32
what is my daily transaction volume?
07/13 12:26:26
What is my "Daily Transaction Volume?" My last trade was clearly in the money.
07/13 12:31:06
I traded. Un freeze my account please
07/13 14:39:08
Dear customer, your funds have been frozen. If you need to unfreeze the funds, please provide 5888USDT margin to unfreeze the funds. After the funds are unfrozen, the margin will be returned to your account immediately and you can withdraw them together. Thank you
07/17 09:30:20
So the solution to being scammed, is to risk more money to get my money back. How can I know you won't take the extra money and disappear with it? I have been scammed with this trick at least twice before. Please provide me with the contact info to your legal office, The CEO, and the CFO of the company. I have done a Who is Search on this company. I have informed the FBI, and Police. They want more information from you as well.
07/17 10:05:34
Hello. Last night I slept in a chair of the lobby of my hotel. Tonight, I am homeless. I tell everyone about Bitmex. Release my funds please and I will stop calling you scammers.
07/18 12:41:52
Dear customer, please follow the customer service steps to withdraw money. Thank you.
07/18 13:10:02
Hello, this platform is fair and transparent. If you need to withdraw funds, please follow the withdrawal method. This platform can guarantee the safety of funds in each account.
07/18 13:11:25
Are you aware, I was told to deposit ANOTHER 5800.00 to get my funds released?
07/18 13:14:42
This is my first article telling my story. "It is July 18th. Over the course of several months I have invested my money in my bitmex account. I was at 5600.00 USD my goal was 10k. I would practice withdrawing small amounts so I would gain confidence. I would also place small trades. Several were absolutely in the monet but they were coming up as losses. Sometimes the trade history showed closes that were not in the graph. Every trade was a loss. I am a good trader. After 2 years in a trading course, I understand candle theory, moving averages, Bollinger theory, and many others. I am certain my trades were at least 60%. But Bitmex recorded every trade a loss. So I attempted to remove 1k or 2k. They refused my withdrawal requests. I asked customer support for assistance and an explanation. They froze my account. I complained and asked for an explanation. They locked my account. Now I can't even look at my balance or anything. I do request daily through customer service. Their answer? Deposit ANOTHER 5800.00 and I can with draw all of it. This is the same scam OTPFX played when they took 15k from me, and NTX when they stole 18k from me. I am not giving them a red penny. I have reported this to the FBI and another government agency. However, now I am homeless on the streets of LA and I don't know where I will sleep tonight. BeWARE OF BITMEX!"
5800.00 when one is locked out?
07/20 10:50:00

3 July 2024
Unprompted review
Rated 1 out of 5 stars

SCAM - FRAUD - BEWARE!

This company is an absolute SCAM and fraudulent, and you will have no course of legal action if they commit fraud against you as they did with me. BEWARE!

12 August 2023
Unprompted review
Rated 1 out of 5 stars

Very bad experiences

Very bad experiences, multiple times.
Stoplosses hit that didn’t show on any other charts, and today many stoplosses that weren’t executed.
Dodgy system…

24 May 2024
Unprompted review
Rated 2 out of 5 stars

Low liquidity and very incompetent user…

Low liquidity and very incompetent user support not willing to even look into the case. I have been overcharged on fees for a month yet they did nothing about it other than saying they will check it as soon as possible. Very disappointing experience.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Your customer support is one of the…

Your customer support is one of the best out there.
The speed in wich you reply is unmatched.
You keep on going until problem is solved.
Bitmex should be VERY proud of its customer service!!
They deserve 10$ more pr hour xD

26 April 2024
Unprompted review

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