Going abroad I inadvertently left my Apple ear buds at home. Bought these on the plane as I like listening to music when sunbathing. They are really decent quality and with the associated app, the ran... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received this camera as a present; it initially arrived with minor damage but was swiftly exchanged at no cost. Coming from a rather hefty moto camera, I was initially apprehensive about this one due... See more
Company replied
Contacted Bitmore as I had some issues in setting up app. Response was refreshingly speedy, from first response it lead me to make a further enquiry which was again responded quickly. Nice to have pr... See more
Company replied
Camera was a gift, slightly damaged, replaced for free. I used to have a bulky moto camera, i was suprised how tiny this camera was and a bit skeptical, but it’s pretty decent, bit fiddly to set up on... See more
Company replied
Company details
- #12 of 18 best companies in Internet shop
- #36 of 69 best companies in Electronics Company
- #12 of 23 best companies in Electronics manufacturer
- #134 of 191 best companies in Electronics store
- #5 of 8 best companies in Electronics wholesaler
- #19 of 28 best companies in Recycling centre
Written by the company
Discover Bitmore, where eco-friendly tech meets innovation. As proud BCorp Certified pioneers, we're committed to using business for good, offering sustainable, stylish technology accessible to all. From 100% recycled plastics to eco-friendly packaging, we're leading the charge in reducing waste while delivering top-notch performance. Join us in our mission for a greener, smarter world.
Contact info
Park House, 15-19 Greenhill Crescent, WD18 8PH, Watford, United Kingdom
- +44 (0)20 3026 2608
- justask@bitmore.co.uk
- bitmore.co.uk
4.5
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replaced after a few emails
26 January 2024
Reply from Bitmore
Thank you sharing your comment with us! It's always our pleasure to help you to solve you problems. It's fantastic that our customer support team was prompt in responding to your questions. If you have more inquiries or if there's anything else we can assist you with, please don't hesitate to reach out.
Best,
K
I was very impressed
I was very impressed by thec friendliness and knowledge. The attention I ghot solved my problems. The knowledge the person I spoke to made everything so easy.
19 January 2024
Reply from Bitmore
Thank you for sharing your comment with us! We are glad to hear that you had an excellent experience with our customer service team. To provide the greatest service to our customers, our team is always be ready to give you response. If you have any further concern, please feel free to reach us.
Thank you for choosing Bitmore!
Best,
K
Reply from Bitmore
Thank you for your kind words! We are thrilled to hear that your problem is solved with the help from our CS team, who is one of the most valuable members in Bitmore. If you get any further concerns, please feel free to reach us. We are always here to assist. Thank you for choosing Bitmore!
Best
K
I had a problem with my purchase I…
I had a problem with my purchase I contacted Bitmore with my issues battery only lasting minutes they replaced it within days of my contact with them and I now have a fully functioning camera so great customer service
11 January 2024
Reply from Bitmore
Thank you for leaving us a comment! We are delighted to know that you got the replacement device and it works perfectly now. We always aim at providing high standard products and services to our customers. Thank you for your support! Enjoy your camera, and record any treasurable moment!
Best
K
Perfect and long lasting
I use this to attach my phone to my belt at work, it means I cannot drop my phone or leave it behind. It’s perfect, it stays in place for 12 hours but can be removed in an instant. I am replacing this product after my first one has eventually broken after months of heavy use. I have tried many other solutions from Amazon and even pop socket company but this is the most long lasting and effective way to attach a lanyard type thing to a phone.
30 December 2023
Reply from Bitmore
We are thrilled to hear that our products can meet your expectation and you had a wonderful experience! It's our pleasure to provide you the product and service with high quality standard. We can't wait to welcome you back in the future! Thank you for choosing Bitmore!
Best,
K
I love Bitmore products & customer service
I love Bitmore - it is the best!! Over the years, I've continued to buy their products because 1, they're innovative and interesting 2. I know i can rely on the product being brilliant (usually); or 3. if it isn't (rarely) i can rely on customer service to put things rights without fuss. Great company.
12 January 2024
Reply from Bitmore
Thank you for leaving us a comment! We are so glad to know that we have your continuous support to our products and services. Your support means a lot, and we can't wait to have the pleasure of serving you again!
Best,
K
Unparalleled Service
I needed help with an old model Bitmore Charge Card device. I sent an email to their customer services Sunday evening and received a reply Monday early morning asking for photo of my device. I sent this and received the information I requested the next day. This is excellent service. Unparalleled in my experience. Cannot thank them enough.
23 January 2024
Unprompted review
Reply from Bitmore
Thank you for sharing your experience with us. We are glad to know that your problem was solved in a timely manner. We believe that our customers deserve the best. Your appreciations push us to continue providing excellent products and services. Thank you for choosing Bitmore!
Best
K
Reply from Bitmore
Thank you for leaving us the kind words! We are thrilled to know that you are satisfied with our service provided. Our team is always ready to solve customer's issues and provides the high quality of service. Your recognition is always be our motivation for improvement.
Thank you for choosing Bitmore!
Best,
K
Good communication
Good communication, when I needed to contact them as an item was no longer working. Dealt with it in a timely manner
4 January 2024
Reply from Bitmore
Thank you for leaving us a comment. We are glad that our CS team can provide the right service and solve your problem promptly. We always value our customer feedback and take it as our motivation to keep providing high standard of service.
Thank you for choosing Bitmore! We hope you will enjoy our products!
Best,
K
Great customer service from start to…
Great customer service from Start to finish, he was polite and handled my issue very well. The new product arrived and we are very happy with it.
5 December 2023
Reply from Bitmore
Thank you for your kind words. We are thrilled to know that our CS team gave you a satisfied experience. We aim to deliver excellent service always.
Please don't hesitate to contact us if you have any further questions or concerns. Thank you for choosing Bitmore!
Best,
K
Bought some Bitmore wired headphones…
Bought some Bitmore wired headphones for ~£15. They lasted about 3 weeks before they broke - crackling sound and would autoplay / stop my music at random. A waste of money, not worth it.
10 December 2023
Unprompted review
Reply from Bitmore
Thank you for the feedback. We are sorry to learn that you have a faulty product.
Could you make a contact to our CS team (justask@bitmore.co.uk), so the team can resolve this for you promptly?
In the mean time, have a great day.
Best,
K
Need help
Need help, bought a bitmore watch on Ethiopian Airlines, i have charged it but struggling to set it up. Which App does one use?
I have checked YouTube and their website there's nothing to assist me. Someone help
7 December 2023
Unprompted review
Reply from Bitmore
Sorry for the inconvenience caused. Please reach out to our Customer Services team (justask@bitmore.co.uk), so we can assist you promptly with this issue.
Best,
K
Great service and great product
29 November 2023
Reply from Bitmore
Thank you for sharing your comment with us! It's thrilled to know that you are satisfied with your experience by BItmore. Providing incredible products and service is always be our company aim.
Again, thank you for choosing us. You’re always welcome here, we look forward to serving you in the near future.
Best,
K
Very good product
26 November 2023
Reply from Bitmore
Thank you very much for your kind words and giving us 5-stars rating. We’re thrilled that you like our products. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Best,
K
Great customer service and support.
Great customer service and support.
Helped to resolve a issue with a unit. Absolutely fantastic and couldn't be more pleased with the outcome.
23 November 2023
Reply from Bitmore
Thank you very much for your review. Glad to hear you love our service and it meets your expectation. We appreciate your business and are always here to help with any questions or concerns you may have.
Please don't hesitate to contact us if you have any further questions or concerns. Thank you for choosing Bitmore!
Best,
K
Excellent customer service
My husband bought me some Aural pro ear buds which I had problems with. I reported this to Bitmore and the customer service was excellent. I received my new buds within a few days after giving all the necessary info. The work brilliantly, thank you, I’m so happy with them 😃
17 November 2023
Reply from Bitmore
Thank you for sharing your comment with us! we are delighted to hear that the replacement ear buds arrived in the short time. We appreciate your recognition to our customer service team.
If you still get any concern, please feel free to reach out. Thank you for choosing Bitmore, and we hope your replacement ear buds serves you well!
Best regards,
K
Quick delivery
Quick delivery. Product as described. I like how they offer a 24 month warranty but hopefully I won’t have any issues with the product.
10 November 2023
Reply from Bitmore
Thank you for your position feedback. We are thrilled to know that you got the delivery quicky. Providing exceptional service and high quality products are always our goal to achieve. Your recognition shall motivate us to improve our service and products continuously. Again, thank you for choosing Bitmore!
Best regards,
K
I bought bit more earbuds on a easy jet…
I bought bit more earbuds on a easy jet flight but only one ear piece works ( volume at max) any ideas how to get both working
15 November 2023
Unprompted review
Reply from Bitmore
We are sorry to hear of your experience with the quality of the earbuds, and apologies for the inconvenience.
Please reach out to our Customer Services team ( justask@bitmore.co.uk ) so we can assist you promptly with this issue.
Best regards,
K
Great after sales customer care
I bought a Bluetooth led pulse 5W speaker on a TUI flight. Unfortunately the speaker was faulty as no sound would play which was disappointing as I’d purposely bought the speaker to use on holiday. When I returned home I emailed Bitmore Customer Services and after providing some product information a replacement speaker was sent out to me. Ryan who handled my case provided great after sales customer care and all my emails were answered quickly. The whole process took just a couple of days. The new speaker is just what I wanted, small to take away, connects to my IPhone via Bluetooth so I can play my music and the sound quality is very good for such a small device. Can’t wait to take it on my next holiday :-)
1 November 2023
Reply from Bitmore
Thank you for sharing your feedback with us! Ryan is our valued team member. We are delighted that he could help to solve your problems efficiently, and the replacement device arrived you quickly. We hope you can enjoy your next holiday with our speaker. Thank you for choosing Bitmore!
If there are any other services you need, please feel free to reach us.
Best regards,
K
Speedy delivery
ease of using Bitmore website, good value for money & wow it sure does charge my cell phone very quickly
1 November 2023
Reply from Bitmore
Thank you for sharing your comment with us. We are glad to know that you enjoy our products.
Thank you for choosing Bitmore! We believe that our customers deserve the best, and we’re committed to delivering just that. Your appreciations push us to continue providing excellent products. We hope to see you again soon!
Best regards,
K
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