Going abroad I inadvertently left my Apple ear buds at home. Bought these on the plane as I like listening to music when sunbathing. They are really decent quality and with the associated app, the ran... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received this camera as a present; it initially arrived with minor damage but was swiftly exchanged at no cost. Coming from a rather hefty moto camera, I was initially apprehensive about this one due... See more
Company replied
Contacted Bitmore as I had some issues in setting up app. Response was refreshingly speedy, from first response it lead me to make a further enquiry which was again responded quickly. Nice to have pr... See more
Company replied
Camera was a gift, slightly damaged, replaced for free. I used to have a bulky moto camera, i was suprised how tiny this camera was and a bit skeptical, but it’s pretty decent, bit fiddly to set up on... See more
Company replied
Company details
- #12 of 18 best companies in Internet shop
- #36 of 69 best companies in Electronics Company
- #12 of 23 best companies in Electronics manufacturer
- #134 of 191 best companies in Electronics store
- #5 of 8 best companies in Electronics wholesaler
- #19 of 28 best companies in Recycling centre
Written by the company
Discover Bitmore, where eco-friendly tech meets innovation. As proud BCorp Certified pioneers, we're committed to using business for good, offering sustainable, stylish technology accessible to all. From 100% recycled plastics to eco-friendly packaging, we're leading the charge in reducing waste while delivering top-notch performance. Join us in our mission for a greener, smarter world.
Contact info
Park House, 15-19 Greenhill Crescent, WD18 8PH, Watford, United Kingdom
- +44 (0)20 3026 2608
- justask@bitmore.co.uk
- bitmore.co.uk
4.5
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an issue but dealt with promptly
Had an issue but dealt with promptly. Good communication and case settled.
17 September 2024
Reply from Bitmore
Thanks for the feedback, it is highly appreciated. Happy that our team were able to help you so quickly.
Best,
K
Reply from Bitmore
Thanks for the comment! Glad your product arrived nice and quick, hope you enjoy the product with lots of fun!
Best,
K
Replacement of Aural Pro TWS ear buds…
Replacement of Aural Pro TWS ear buds which cut out in hot / sweaty conditions - although under warranty they were replaced very quickly and without question
23 September 2024
Reply from Bitmore
Thank you for the kind feedback, happy to hear everything got sorted!
Best,
K
Good and quick response to all…
Good and quick response to all questions. Problem resolved.
9 September 2024
Unprompted review
Reply from Bitmore
Thank you so much for your incredibly positive review! We truly appreciate your kind words. Customer satisfaction is our utmost priority, and we are delighted to know that we were able to address your problem efficiently.
Best,
K
Faulty product
Faulty product, which can happen. However customer services on emailing them the receipt replaced no further questions asked. Emailed me regularly with updates. Even got a link to track delivery. Would certainly recommend this company just on the customer service experience
2 September 2024
Reply from Bitmore
You are most welcome, we're glad we were able to help you out so quickly. Thank you for choosing Bitmore!
Best
K
Customer service really good
A small problem with the earphones a few months after purchase: the left earphone would no longer charge.
Very quick response from customer service and delivery of a new pair after only 1 week (Belgium). Thank you.
9 September 2024
Unprompted review
Reply from Bitmore
Thank you for leaving us a comment! We are delighted to know that you got the replacement device. We always aim at providing high standard products and services to our customers.
Thank you for your support! Enjoy your time with the earbuds.
Best,
K
Bitmore replaced a faulty cable that…
Bitmore replaced a faulty cable that snapped off on first use. The replacement cable seems to be of better quality and I am well pleased with it….thank you for good customer service.
29 August 2024
Reply from Bitmore
Thank you for your kind words. We are thrilled to know that you got the replacement, hope you can enjoy using it.
Please don't hesitate to contact us if you have any further questions or concerns. Thank you for choosing Bitmore!
Best
K
Bought a portable speaker on a tui…
Bought a portable speaker on a tui flight last week, this does not work at all, not even charging. Please advise how to obtain a refund
17 August 2024
Unprompted review
Reply from Bitmore
Thank you for the feedback. We are sorry to learn that you got trouble with the speaker
Could you make a contact to our CS team (justask@bitmore.co.uk), so the team can resolve this for you promptly?
Best,
K
Wow fast delivery.Great value for money…
Wow fast delivery.Great value for money
Product great quality too
3 August 2024
Unprompted review
Reply from Bitmore
You are most welcome! We hope you enjoy your new earphones and the App.
Best,
A
Reply from Bitmore
Thank you so much for your review. We are really pleased to hear you like the TruSense TWS, hope you find the App useful too.
Best,
A
Bought on an airline and they didn’t…
Bought on an airline and they didn’t work… very quick response and new headphones delivered to the house very speedily….
17 July 2024
Reply from Bitmore
We're glad to hear that you reached out to us about the issue with your headphones. Our goal is to ensure our customers have a positive experience, and we're here to help. If you ever need further assistance or have any questions, feel free to get in touch. Thank you for choosing Bitmore, and we hope your replacement serves you well!
Best,
K
Cannot charge watch
Cannot charge watch. Cable not sent. Spent over one and a half hours trying to get through to tech support over 3 calls and calls were terminated. Email tech and they have confirmed that they will post the cable. I am not a happy camper. Will post more after receiving the canle
12 July 2024
Reply from Bitmore
Thank you for sharing your review with us. We appreciate your feedback and apologize for any inconvenience you faced. We would review the process again to look for improvement to the customer experience.
If you ever have any questions or need further assistance, feel free to reach out.
Best,
K
Customer service is great but the product isn't.
Customer service is great but their Bluetooth earphones are not. First was faulty but have similar issue after the replacement set. One side fails, disconnects, has low volume, etc.
10 August 2023
Unprompted review
Reply from Bitmore
Thank you for leaving us the comment. We are sorry to learn that you got a problem with our products.
Could you make a contact to our CS team (justask@bitmore.co.uk), so the team can resolve this for you promptly?
In the mean time, have a great day.
Best,
K
Prolonged charging - Great product
I decided to get 3 of the e-fuel pro 10K powerbanks to take to Glastonbury as I usually take a lot of content and wanted to make sure I always had battery. My partner and I only used 2 / 3 of the powerbanks for a total of 5 days and the charging time was super efficient! Also great product as they are carbon neutral and made from recycled plastic 👏 highly reccomended!
16 May 2024
Reply from Bitmore
Thank you for the feedback! We're delighted to hear that you find our products can meet your preferences.
Your feedback is truly appreciated, and it motivates us to continue delivering high-quality products that meet your expectations. If you ever have any questions or need further assistance, feel free to reach out. We're here to ensure your experience remains exceptional.
Best,
K
I am very pleased at the wonderful…
I am very pleased at the wonderful customer focus of Bitmore.
11 April 2024
Reply from Bitmore
Thank you for sharing your comment with us. It's thrilled to know that you are satisfied with your experience by Bitmore. You’re always welcome here, we look forward to serving you in the near future.
Best
K
I had to repeat myself despite…
I had to repeat myself despite previously sharing what the problem was, sharing a picture of the damage, how it could be resolved and that I was a registered member.
10 April 2024
Reply from Bitmore
Thank you for leaving your comment with us. We are sorry if there was a miscommunication is identifying the issue, but hope that the replacement that was delivered on 13 Apr can meet your expectation. If you have any further enquiry in the future, feel free to reach us.
Best
K
Great app
Great app, really impressed by it. Love that I can finally customise how I like to listen to my music and really comfy earbuds too.
11 April 2024
Unprompted review
Reply from Bitmore
Thank you for sharing your experience with us. It's great to hear that you can enjoy the music with our products. Providing incredible products and service is always be our company goal. Thank you for choosing Bitmore! Please feel free to reach us, in case you need any help.
Best,
K
customer support very good
4 March 2024
Reply from Bitmore
Thank you for your kind words! We are thrilled to know that you are satisfied with our service. Providing incredible products and service is always be our company goal. If you get any further concerns, please feel free to reach us. We are always here to assist. Thank you for choosing Bitmore!
Best,
K
if they fail again I think I will just bin them
My Bitmore pro TWS failed 3 months after purchasing from a TUI flight. I emailed to report the issue bu failed to get a reply, I then had to make several calls and was put on hold several times and cut off, I asked to speak to a supervisor but was told (sorry I work from home and there is no supervisor), When I asked who the call handler reported to I was cut off yet again, When I did eventually manage to speak to Ryan in the support office, he knew of other problems and replaced the faulty buds, not sure how long the new ones will last but if they fail again I think I will just bin them and buy some quality ones.
12 February 2024
Reply from Bitmore
Thank you for reaching out and bringing this matter to our attention. Your satisfaction is important to us. We take your feedback seriously and is pleased to know that you got the replacement device. However, we understand, and we are sorry to know that the overall customer service experience did not meet your expectations. We sincerely apologize for it and we will thoroughly review the communication to identify areas for improvement. Please rest assured that we are dedicated to your satisfaction and will do our best to make things right.
If you have any further questions or concerns, please don’t hesitate to reach us. We truly value you as a customer and again apologize for the inconvenience this caused.
Best
K
A big thank you to Bitmore and Ryan
A big thank you to Bitmore and Ryan, for quickly resolving a problem I had with a 4 port USB charge unit which I purchased in November 2022.
The unit developed a fault and on contacting Bitmore, it was replaced promptly.
Thanks again for your great service.
Winston
14 February 2024
Unprompted review
Reply from Bitmore
Thank you for sharing your experience with us. We are glad to know that you are satisfied with our service. Ryan is one of our valuable team member, we are appreciated to have your recognition! If you still have any further enquiry, please feel free to reach us!
Thank you for choosing Bitmore.
Best,
K
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