Going abroad I inadvertently left my Apple ear buds at home. Bought these on the plane as I like listening to music when sunbathing. They are really decent quality and with the associated app, the ran... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received this camera as a present; it initially arrived with minor damage but was swiftly exchanged at no cost. Coming from a rather hefty moto camera, I was initially apprehensive about this one due... See more
Company replied
Contacted Bitmore as I had some issues in setting up app. Response was refreshingly speedy, from first response it lead me to make a further enquiry which was again responded quickly. Nice to have pr... See more
Company replied
Camera was a gift, slightly damaged, replaced for free. I used to have a bulky moto camera, i was suprised how tiny this camera was and a bit skeptical, but it’s pretty decent, bit fiddly to set up on... See more
Company replied
Company details
- #12 of 18 best companies in Internet shop
- #36 of 69 best companies in Electronics Company
- #12 of 23 best companies in Electronics manufacturer
- #134 of 191 best companies in Electronics store
- #5 of 8 best companies in Electronics wholesaler
- #19 of 28 best companies in Recycling centre
Written by the company
Discover Bitmore, where eco-friendly tech meets innovation. As proud BCorp Certified pioneers, we're committed to using business for good, offering sustainable, stylish technology accessible to all. From 100% recycled plastics to eco-friendly packaging, we're leading the charge in reducing waste while delivering top-notch performance. Join us in our mission for a greener, smarter world.
Contact info
Park House, 15-19 Greenhill Crescent, WD18 8PH, Watford, United Kingdom
- +44 (0)20 3026 2608
- justask@bitmore.co.uk
- bitmore.co.uk
4.5
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bitmore have gone to new levels in…
Bitmore have gone to new levels in customer care . I can not begin to say how great they where in solving my problem
Thanks again
26 March 2023
Reply from Bitmore
Hi Gerald,
Thank you so much for the review. We are just happy that you are happy.
Best,
A
Replacement of faulty goods was prompt
The product was bought on a Virgin Atlantic flight. Its price was reasonable, but unfortunately the item was faulty. The good news was Bitmore were no quibble and prompt in providing a replacement which (so far) seems to work fine.
8 March 2023
Reply from Bitmore
Hi Rajeev,
Thank you for taking the time to share your feedback about your recent experience with Bitmore. We are glad to hear that you found our customer service to be prompt and efficient in providing you with a replacement for the faulty product you received.
We apologise for any inconvenience caused by the faulty item, but we are pleased to hear that the replacement is working fine for you so far. At Bitmore, we strive to provide our customers with high-quality products and excellent customer service, and we are happy to hear that we were able to meet your expectations.
Thank you for choosing Bitmore, and we hope to have the opportunity to serve you again in the future.
Best,
A
Unbelievable service from Ryan awesome…
Unbelievable service from Ryan awesome assistance with returning/replacing ear pods thanks mate you’re a star !!
8 March 2023
Reply from Bitmore
Thank you for taking the time to share your feedback about your recent experience with our customer service representative, Ryan. We are delighted to hear that you received unbelievable service from him and that he was able to provide you with awesome assistance in returning or replacing your ear pods.
At Bitmore, we strive to provide our customers with exceptional service and support, and we are thrilled to hear that Ryan exceeded your expectations. We will be sure to share your positive feedback with Ryan and his team, and we know that he will be pleased to hear that his efforts have been recognised.
Thank you for choosing Bitmore, and we look forward to serving you again in the future.
Best,
A
Result
I was very impressed with the ease and efficiency my order was handled together with the resolution.
18 March 2023
Reply from Bitmore
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you were very impressed with the ease and efficiency with which your order was handled, as well as with the resolution.
At Bitmore, we strive to provide our customers with a seamless and stress-free shopping experience, and we are glad to hear that we were able to meet your expectations. We appreciate your business and are always here to help with any questions or concerns you may have.
Thank you for choosing Bitmore, and we look forward to serving you again in the future.
Best,
A
Charging cable replacement
I had a JUUCEE POWERBANK given as a gift and didn’t use it immediately. When I got around to using it, the supplied charging cable supplied didn’t work. Bitmore provided an alternative charging cable
14 March 2023
Reply from Bitmore
Hi Christine,
Thank you for sharing your experience with us. We're sorry to hear that the supplied charging cable for your JUUCEE POWERBANK did not work when you first attempted to use it. However, we're pleased to hear that our team was able to provide you with an alternative charging cable to resolve the issue.
At Bitmore, we understand the importance of providing high-quality products and excellent customer service. We're glad to hear that we were able to assist you with the issue you faced and provide a solution that worked for you.
Thank you for choosing Bitmore, and please don't hesitate to contact us if you have any further questions or concerns.
Best,
A
Reply from Bitmore
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great experience with our customer service team.
At Bitmore, we strive to provide our customers with exceptional service and support, and we're glad to hear that we met your expectations. We appreciate your business and are always here to help with any questions or concerns you may have.
Thank you for choosing Bitmore, and we look forward to serving you again in the future.
Best,
A
People nice. Product let them down.
The people were really nice and helpful, the product was the problem, Bitmore 4K Action Camera, battery only lasted 15 minutes at tops when in video mode, no use to me as a camera to record my cycling journey.
20 February 2023
Reply from Bitmore
Hi Karen,
Thank you for sharing your feedback about your experience with our Bitmore 4K Action Camera. We're sorry to hear that you experienced issues with the battery life, and that it did not meet your expectations for recording your cycling journey. Have you been in touch with our customer service team?
We appreciate your kind words about our team being nice and helpful. At Bitmore, we always strive to provide our customers with excellent service and support. We're sorry to hear that the product did not work as expected. Please know that we take feedback seriously and will be sure to pass this on to our team for further review.
If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you again in the future.
Best,
A
Excellent service to resolve an issue…
Excellent service to resolve an issue with respect to a purchase on A TUI flight
21 February 2023
Reply from Bitmore
Thank you for taking the time to share your feedback about your experience with our customer service team. We're thrilled to hear that you received excellent service in resolving an issue with your purchase on a an airline flight.
At Bitmore, we're committed to providing our customers with exceptional service and support, and we're glad to hear that we met your expectations. We appreciate your business and are always here to help with any questions or concerns you may have.
Thank you for choosing Bitmore, and we look forward to serving you again in the future.
Best,
A
Top notch customer service
24 February 2023
Reply from Bitmore
Thank you for taking the time to share your feedback about your experience with our customer service team. We're thrilled to hear that you received top-notch service from us.
Best,
A
Thank you so much for swiftly resolving…
Thank you so much for swiftly resolving the problem of my faulty ear bud. I’m loving using my new pair - the first earbuds I ever owned. Ryan and all were stars! 🌟🌟🌟🌟🌟
24 February 2023
Reply from Bitmore
Hi Jasmine,
Glad we could help & thanks for such kind feedback, we will make sure that Ryan gets your compliments.
Best,
A
Great company supplying good quality…
Great company supplying good quality electronics at sensible and affordable prices - especially relevant in the current climate.
Would recommend these folks to anyone who doesn’t want to shell-out for Bose !!
16 February 2023
Unprompted review
Reply from Bitmore
Thank you for such great feedback, its great to hear that our prices are competitive for our customers. Bose best watch out!
Best,
A
Watch out Apple
Really great charging bank and ear buds, great, simple eco packaging. Smaller company showing the big tech how it can be done. Highly recommended.
13 February 2023
Unprompted review
Reply from Bitmore
Thanks so much for the feedback.
Best,
A
Hi there
Hi there
I’ve just got back today with a present for my daughter the auralpro Bluetooth earbuds and only one is connecting ??
3 February 2023
Unprompted review
Reply from Bitmore
Hi Tim,
Sorry to hear that, could you provide us with your contact info (don't post it on here), or drop a quick email to justask@bitmore.co.uk so the team can resolve this for you?
Best,
A
Just so easy
Just so easy. Simple and informative website, ordering was easy and postage was free and quick.
Best of all it was Royal Mail and not those incompetents Hermes, now Evri.
The charging cable seems to be a good quality and is working well.
26 January 2023
Reply from Bitmore
Hi Phil,
Thanks very much for the kind feedback :)
Best,
A
Interesting situation _ hence a 3☆…
Interesting situation _ hence a 3☆ review...
Purchased off EasyJet a faulty set BUT subsequent to my dealing via Instagram & email - Ryan has been Extremely helpful in resolving this issue.
I'm yet to receive (delayed via Royal Mail) but awaiting new product to refresh this ☆rating hopefully.
2 January 2023
Reply from Bitmore
Hi Jeremy,
Thanks for the feedback.
Has your product arrived ok with Royal Mail?
Best,
A
Bought in September on a Ryan air…
Bought in September on a Ryan air flight. I didn’t use until today 12/1/23 as I bought these thinking I hadn’t packed mine, but I had. So upset as only one ear worked and very low volume! They have just been binned.
12 January 2023
Unprompted review
Reply from Bitmore
Hi Lu, thanks for leaving a review. Please don't bin them, drop us an email on justask@bitmore.co.uk so we can help you out.
p.s. even if you have binned them, drop us an email anyway :)
Best,
A
Great product and fantastic customer…
Great product and fantastic customer service. Highly recommended
11 January 2023
Reply from Bitmore
Thanks Graeme. Glad to hear it!
Best,
A
Reply from Bitmore
You are welcome, Geoff.
Best,
A
DISAPPOINTING
Really disappointed that one of the ear buds split into two (seemed to unglued) and stopped working within a short time!
5 December 2022
Reply from Bitmore
Hi Susan,
Sorry to hear that, we will drop you an email so we can help resolve this for you.
Best,
A
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