I ordered some bits and parts for my Warhammer setup from Bits Monster, and I’m really impressed. The prices are very reasonable, and it’s perfect for getting those specific items without needing to b... See more
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Order was dispatched right the next day and the product arrived safe here in Spain in 15 natural days. That is a bit more than I expected but within normal parameters I guess. So definitly Bitsmo... See more
Company replied
My parts came so fast after placing my order. For bits and parts prices seem totally reasonable, quick delivery was excellent. GW were annoying me because I already have bits and pieces for the Combat... See more
I’ve used Bitsmonster multiple times, pieces have always been as in great condition and have arrived as expected. When there’s something I’m after they haven’t got in stock they’ve been super helpful... See more
Company details
Written by the company
The highest rated discount Warhammer outlet & bits shop in the UK and Ireland. We offer a curated selection of 40k bits and kits at sensible prices with fast shipping in awesome crush-proof, recycled packaging. We also offer a growing range of discounted Horus Heresy kits. Most orders dispatch same or next day depending on time of ordering!
Contact info
153 Connsbrook Avenue, BT4 1JX, Belfast, United Kingdom
- 07595507770
- bobby@bitsmonster.com
- bitsmonster.com
4.3
Excellent
177 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Friendly and fast customer service
Friendly customer service, great prices and very fast delivery!
24 June 2023
Excellent service
30 May 2023
Fair prices and arrived swiftly
Great packaging and came pretty swiftly considering you were in the process of a house move!
Thanks.
4 June 2023
Awesome customer service !!!
The staff at Bits Monster are top genuine people, I message them about some stock and an postage issue that was on my end and they went and got me sorted, I definitely will be buying from them again soon!!
19 May 2023
I ordered a few Hours Heresy and 40k…
I ordered a few Hours Heresy and 40k bits from Bit Monster and was very impressed with the experience. They've got a great selection especially when you want something specific and don't want to spend an arm and a leg on a full box of sprues.
29 April 2023
Very Shady, Terrible customer service.
Package never arrived after three weeks. No tracking was provided, seller took several days to respond to my first email and just flat out ignored my followup inquiries. At least paypal gave me a refund. In hindsight was not worth saving the $3 versus a more reputable seller.
3 April 2023
Reply from Bits Monster
Hi Vincent,
Sorry to hear in this instance we didn't meet your expectations, your order was cancelled due to an issue with the shipping rate applied to your order. Somehow you were allowed to check out with a £22 basket total and free shipping to the US rather than the £9.50 the website should have applied.
We issued you with a full refund once we had established what had gone wrong with the order.
Our usual response times were hindered somewhat because the name you use for email is different to the one you used on the order, which prevented us from finding the order initially.
Nevertheless we take your comments on board and have implemented a policy to prevent this issue from recurring.
Quick replies and delivery
Quick replies and delivery. Was looking for a specific part, just by chance you guys had it. Quick delivery and good service
31 March 2023
Unprompted review
Reply from Bits Monster
Thanks for your review Benji!
I was glad to find a place that sold…
I was glad to find a place that sold cheap Games workshop miniatures, The packaged arrived on time my only issue was I was not able to track my package to see when it would arrive. Apart from that it was a good experience.
21 April 2023
Reply from Bits Monster
Hi Draco, we are working to integrate tracking details automatically, we do generate them, but at the minute we have to manually input the tracking info for international orders and with the sheer volume of orders we ship we do miss some, but soon we will have a self - service tracking portal where all customers can track their orders, regardless of locality. Thanks for the feedback!
Really speedy delivery great service
7 April 2023
Reply from Bits Monster
Thanks Joe! We aim to please!
Excellent service
Ordered several times from them and have always had a great experience. Excellent service, top prices and my orders have always shipped really quickly.
4 January 2023
Unprompted review
Reply from Bits Monster
Always glad to see your name pop up in the orders list Jack!
Absolute brilliant company extremely…
Absolute brilliant company extremely fast delivery and brilliant value for money
1 January 2023
Unprompted review
Reply from Bits Monster
Thank you Joseph!
WH40K
This is the perfect place to buy WH40K models/bits,
customer service is perfect always willing to help.
its hard to find are say anything bad about this company, great deals nearly every week. so what can i say except thank you.
11 March 2023
Reply from Bits Monster
Thanks David, always glad to help!
Well priced
Well priced, came on time, good condition.
EDIT (to respond): By having more available stock. ;)
20 March 2023
Reply from Bits Monster
Glad to hear it Roy! Anything we can do to get that elusive fifth star?
Excelent price and service
Order was dispatched right the next day and the product arrived safe here in Spain in 15 natural days. That is a bit more than I expected but within normal parameters I guess. So definitly Bitsmonster deserve 5 stars rating. Excelent price and service.
Sadly I was charged with taxes at delivery although I belive I shouldn´t. The package was clearly consigned with the CN 22 form saying North Ireland should be treated as EU customs area. Just opened a reclamation with Spanish Mail. Let´s see...
Despite of that your work is impecable. Not your fault at all but if I will buy again or not it will depend on that reclamation. Sad consecuences of Brexit and bad burocracy.
7 March 2023
Reply from Bits Monster
Thank you for your review, unfortunately not all customs officials are aware of the unique status of Northern Ireland, but issues like this are very rare. Our EU economic operators number is on the CN22, it begins XI. You can ask customs to verify our operator number at https://ec.europa.eu/taxation_customs/dds2/eos/eori_validation.jsp?Lang=en
Absolutely solid service thank you
Absolutely solid service thank you! Great price and rapid shipping.
14 March 2023
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