Bits of Plastic Reviews 113

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent condition of products upon arrival, often highlighting the meticulous and secure packaging that ensures items are well-protected. Many consumers appreciate the fair and reasonable pricing, finding sought-after items at competitive rates. The swift and efficient delivery service is frequently mentioned, with many receiving their orders quickly and with good communication throughout the process. People also commend the outstanding customer service, noting the helpful and responsive staff who go above and beyond, even assisting with address changes or resolving issues promptly. The overall quality of the items and the positive shopping experience lead many to express their intent to become returning customers.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the quality of items, often... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and speedy... See more

Price

Users describe positive interactions with price, consistently highlighting great, fair, and reasonable... See more

Quality

Customers consistently report positive experiences with the quality of items. Reviewers frequently praise the... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service, fast... See more

Based on these reviews

Rated 5 out of 5 stars

As an in box collector, I always try to collect mint where possible. Bits of Plastic reassured me by describing any flaws and also by sending pictures over for peace of mind before purchasing. Arri... See more

Rated 5 out of 5 stars

Searched high and low for this toy for my son who is fascinated with making ‘stop motion movies’ with the only ones available online by resellers for four times rrp :( Bits of Plastic took new stock... See more

Rated 5 out of 5 stars

These are the first figures I have ever bought and wasn't sure if it was something I'd be into, but I love Jaws and thought why not so ordered the 50th anniversary Quint and Hooper figures. They're re... See more

Rated 5 out of 5 stars

I've bought stuff from Bits of Plastic both from their shop and when they've had a stand at Doncaster Toy Fair, and have been extremely happy both with my purchases and the customer service. The... See more


Company details

  1. #28 of 102 best companies in Toy shop
  2. #48 of 134 best companies in Collectibles Shop

Written by the company

Bits of Plastic is an online toy store that aims to provide the best products and services to customers throughout the UK. We work closely with a variety of suppliers and actively keep up to date with recent releases to ensure we have what you want. Being passionate about toys, we ensure every order arrives quickly, safely, and in the condition in which it left us! We love to engage with our customers, so please check us out on Facebook to keep up to date with new arrivals. If you're crazy about plastic, you're in the right place! As fellow collectors, we understand the importance of customer service, especially within the toy collector industry. Our customers are not just a number; we aim to continue to provide a personalised approach, with the hope of building a good relationship with each and every one of you. We specialise in providing the best brands on the market and do our best to offer them at competetive prices. Most imortant, when shopping with us, you can be assured that our products will meet your expectations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Super quick despatch

Super quick despatch. Packing was amazing so secure and great value for money. And to top it off they even sent me a personal email to say my item had been despatched.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

First time using, won’t be the last

Carl got in touch with me personally to tell me my pre-order was actually coming in earlier than expected, which I thought was a nice touch. Item came when expected and was really well packaged to preserve the item and not be damaged. Excellent service all round.

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Super customer service

Super customer service. Item arrived much earlier than expected. Kept informed all the way through. I will definitely be buying from here again and highly recommend Bits of Plastic
⭐️⭐️⭐️⭐️⭐️

21 July 2023
Unprompted review
Rated 4 out of 5 stars

Fantastic seller

Fantastic seller, very quick delivery and 1st class communication, if you’re thinking of buying from this seller from my experience you won’t be disappointed.

26 June 2023
Rated 5 out of 5 stars

Only recently discovered this shop

Only recently discovered this shop, Carl and Jessica are both great people and in my case went above and beyond to make sure they helped me out with an item and even delivered it to me! Would definitely recommend to anyone and I will be using them a lot from now on!

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing shop and owners

Enjoy every visit the owners go the extra mile no matter how big or small your purchase may be, I look forward to popping in every time I get the time.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Always a pleasant experience when…

Always a pleasant experience when visiting the shop. Carl and Jess always make you feel welcome, they are very friendly, helpful and just really nice people.

The shop has a wide range of stock from inexpensive toys and figures to high end collectables at great prices.

I highly recommend a visit to the shop or even visit their online shop, you won't be disappointed.

It's always a pleasure to shop there or just call in for a chat.

Definitely a five star experience

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing shop

Amazing shop! Top quality stuff at reasonable prices the staff are so friendly and helpful helped me get hold of the perfect Chucky doll for my sons birthday thanks so much!

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, friendly service from the amazing Carl and Jessica. Outstanding communication from the time I ordered my items to the time they were delivered to my door. Such fast delivery too! Ordered on the morning and they were at my house just after tea on the same day. 10/10 all round and I will definitely be ordering again and a visit to the shop is a must!

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Hidden gem in Stockton

Bought a NECA TMNT: SUPER SHREDDER from the Stockton Shambles. We need a shop like this in the Northeast, like nerd heaven for me :)
Very friendly service from both gent & lady, great bargains to be honest. Already eyeing up my next purchase.

29 April 2023
Unprompted review
Rated 5 out of 5 stars

A hidden gem of a shop

This place is such a great local gem of a shop, I've shopped in their physical store and online and both have been fantastic experiences. Ordered a figure today and within an hour it had arrived, sometimes it pays to shop local! I can't recommend them enough.

22 April 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I cannot recommend Bits of Plastic enough. I have used them in the past and always had a great experience. The customer service is outstanding - ordered for local delivery on an evening and my parcel was hand delivered the next day in perfect condition. You just don't get this kind of personal service from large retailers - let's keep supporting local independent shops. I'll definitely be back very soon. Thank you for going above and beyond!!

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Fast service

Fast service , goods were sent at as soon as available and arrived safely . Extra kudos ti Carl Dobbs from the company who kept us informed via e mail on the parcels progress which was a nice touch ,

27 March 2023
Unprompted review
Rated 5 out of 5 stars

Bits of plastic? Fantastic!

Ordered a Transformers Legacy dead end to complete the Menasor figure. Easy to order from and it was dispatched the same day. Received it 2 days later completely as described. Excellent service would genuinely recommend using them and I would purchase from them again! Bits of plastic? Fantastic!

15 March 2023
Rated 5 out of 5 stars

Top quality toys at decent prices

First time i had tried bits of plastic as i needed 2 specific transformers and they still had them in stock at a good price. Decided to order another transformers and a neca Robocop alongside them as prices were decent and all arrived very quickly and in exceptional condition. Packing was also top quality. Will definitely be using them again especially with the points system they have to get money off toys in the future.

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Tmnt

Ordered 2 items on the night and received them the very next day at a time that was convenient for me couldn’t of asked for better service and quality product will definitely be ordering from here again

7 March 2023
Unprompted review

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