No customer service. I ordered straps for my Fitbit 5 as seen on website. Received something totally different. I emailed them to let them know that I posted them back for a refund. I never rece... See more
Company replied
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See what reviewers are saying
Having had to purchase two replacement original straps from fitbit and the third started to split, I decided to try something different. The Black Stainless Steel bracelet strap appears to be perfect,... See more
Trustpilot reviews convinced me to go for Bitstraps - not the cheapest for a Charge2 Fitbit strap, but UK based and responsive to complaints. Ordered Monday, arrived early Friday. Fit and hold p... See more
Absolutely delighted. Great strap. Much better than the standard ones. My original kept coming loose on one of the connections. Wasn’t sure whether it was the watch or the strap but this strap fixed t... See more
Company details
Written by the company
Retailer of high quality Fitbit straps including a variety of styles and colours. From our premium Milanese loop straps to our more subtle but comfortable rubber straps. Browse our full range and find your perfect strap!
Contact info
40 Western Avenue, L36 4LZ, Liverpool, United Kingdom
- support@bitstraps.co.uk
- bitstraps.co.uk
3.9
Great
408 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good products, great price, promptly delivered.
This is the second time we have purchased from Bitstraps. The first was almost a year ago - prompt delivery of a quality product which still looks as new. This time, a complete re-run - nice product (for my Wife's new Fitbit...) delivered promptly (and at good price).
9 May 2022
All good
All good. Great product (Fitbit strap). Good price. Slightly slower delivery than I hoped, but only by a few days. Would buy again. Thank you.
5 May 2022
I ordered S
I ordered S, but then realised on the Versa2 box it said large, anyway when the straps came they were the same size as the one on my watch!!!
19 April 2022
Good service and a nice range of…
Good service and a nice range of replacement Fitbit straps at reasonable prices. Just ordered two for my Charge 4; a solid blue one that I really like and a "white" sporty type that was more off white and didn't look very nice when fitted. Nothing wrong with it but just not for me.
14 April 2022
Good straps fit fitbit 4 perfectly
13 April 2022
Straps ordered were perfect
Straps ordered were perfect. Delivery on time. Will order again other accessories.
9 April 2022
Hy not sure how to fit these straps
9 April 2022
Reply from Bitstraps
Hi Susan,
Please get in touch via email (support@bitstraps.co.uk) and we'll see how we can help.
product arrived quickly and good quality
8 April 2022
Fast ordering and delivery.
5 April 2022
Excellent service and delivery
Excellent service and delivery - straps are just what I wanted
3 April 2022
The strap is perfect
The strap is perfect. Communication not so, was told my order had been received then nothing till it arrived. No tecking, no date due.
18 March 2022
The fitbit strap was exactly what I'd…
The fitbit strap was exactly what I'd ordered(colour,model and sizing)and took under a week to arrive.
It was securely packaged/protected and fitted through the letterbox easily.
The price point from what I had researched was the cheapest from a reputable company(double the price direct.)
12 March 2022
great product range & customer service
great product range, and super responsive customer service. I made an errro in my order, emailed Bitstraps and had an acknowledgement they had changed the order and dispatched the right straps without delay
12 March 2022
I was told my order was on its way last…
I was told my order was on its way last Sunday but I still haven't received it and there is no way to track it. Thank you, Sara ORDER #5911
4 March 2022
Reply from Bitstraps
Hi Sara,
Sorry to hear you haven't received your order! I'm afraid since we ship via standard postage we don't have detailed tracking on our orders.
The Royal Mail in my area has been understaffed lately so there has been some delays with orders being dispatched.
I've sent an email to you regarding us sending a replacement out or a full refund.
Excellant product and service.
2 March 2022
Really like the strap I bought
Really like the strap I bought. Good service via the website and arrived within a week. Only been wearing it a couple of weeks so don't know how durable it is yet.
12 February 2022
Good replacement strap
Straps looks good as a replacement for my Charge 4.
The only minor criticism, is that it would have been useful to know the strap had been dispatched.
12 February 2022
Excellent product delivered quickly.
12 February 2022
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