No customer service. I ordered straps for my Fitbit 5 as seen on website. Received something totally different. I emailed them to let them know that I posted them back for a refund. I never rece... See more
Company replied
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See what reviewers are saying
Having had to purchase two replacement original straps from fitbit and the third started to split, I decided to try something different. The Black Stainless Steel bracelet strap appears to be perfect,... See more
Trustpilot reviews convinced me to go for Bitstraps - not the cheapest for a Charge2 Fitbit strap, but UK based and responsive to complaints. Ordered Monday, arrived early Friday. Fit and hold p... See more
Absolutely delighted. Great strap. Much better than the standard ones. My original kept coming loose on one of the connections. Wasn’t sure whether it was the watch or the strap but this strap fixed t... See more
Company details
Written by the company
Retailer of high quality Fitbit straps including a variety of styles and colours. From our premium Milanese loop straps to our more subtle but comfortable rubber straps. Browse our full range and find your perfect strap!
Contact info
40 Western Avenue, L36 4LZ, Liverpool, United Kingdom
- support@bitstraps.co.uk
- bitstraps.co.uk
3.9
Great
408 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It has provided good service except the tracking service
It has provided good service, and they informed me that one of the two straps I have ordered for, was faulty and so they can dispatch only one with the choice of full or partial refund. Their response to email was good too. But their tracking service using the app "stores" was not user friendly
23 July 2022
Prompt service
23 July 2022
Great quality and great communication
Great quality and great communication!
Will buy again.
18 July 2022
Great
Great, fast delivery and was able to correct address quickly before item was sent out, really please with the strap for Charge 4 watch!
14 July 2022
Excellent service and great quality
13 July 2022
Looks good and does the job.
Price is good and arrived fairly quickly. Looks good and does the job.
Straps does have a slightly less flush fitting to top and bottom of face, nothing to be concerned about, can't complain given price.
13 July 2022
Good product and fast delivery.
11 July 2022
All Good happy with service
11 July 2022
Great service, speedy delivery
Great service, speedy delivery. The straps are exactly what I wanted, thank you
5 July 2022
Strap fits well on my fitbit and feels…
Strap fits well on my fitbit and feels comfortable. Arrived 5 days after ordering. The tracking was the only thing that wasn't 5*
2 July 2022
They did not have the one I wanted but…
They did not have the one I wanted but sent me another instead which is great.
23 June 2022
New Fitbit strap arrived in a couple of…
New Fitbit strap arrived in a couple of days, fitted on to my watch with no problems and looks good. Would definitely use Bitsraps again.
21 June 2022
A lovely
A lovely, well made strap. I went for the silver mesh strap which is everything it needs to be. Stylish and comfortable. It really does turn my fitbit into what looks like a realy watch. Unfortunately, the strap cannot be disconnected without risk to snapping the connectors on the edge of the module. I think you should sell the straps with an applicator to remove them when needed. That way you'll save people from ruining their fitbits without blaming you.
21 June 2022
Great variety and prices.
Great variety and prices.
Quality looks good, though the strap safety broke a few days after use.
19 June 2022
Reply from Bitstraps
Hi Steph,
Sorry to hear you haven't received your order. Please get in touch with us and we would be happy to send a replacement out or refund your order.
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