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Bitunix: Buy Bitcoin & Crypto Reviews 

551
TrustScore 3 out of 5

3.1

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Rated 4 out of 5 stars

UI on mobile devices feels clunky, slow, irresponsive. the light colors also don't appeal for me and i dont have other choice unless i switch to ultra mode... the chart on the futures tab is bugged... See more

Company replied

Rated 1 out of 5 stars

Scam exchange, will liquidate your positions for no reason when liquidity sucks to fill their own positions. then tell you to piss off when its time to withdraw or you call them out. same reason why a... See more

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Rated 5 out of 5 stars

So far so good . I'm actually really surprised .... I've been tried more than five different platforms before and this one is away away above! Customer service really good deposit transfer any wh... See more

Company replied

Rated 1 out of 5 stars

Bitunix…. I am sure you can look up my account. When i signed up for the exchange, i did so considering a YouTube channel that recommended your exchange and another. The whole No KYC flexibility . On... See more

Company details

  1. Cryptocurrency Service

Written by the company

Bitunix exchange is a global crypto trading platform for spot and perpetual futures trading across major digital assets. Built for both beginners and active traders, it offers an intuitive interface, advanced charting, and multiple order types for efficient execution. For eligible futures pairs, Bitunix supports leverage up to 200x, giving traders flexibility in position sizing and risk management. Bitunix is focused on delivering a secure, transparent, and reliable cryptocurrency exchange experience.


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3.1

Average

TrustScore 3 out of 5

551 reviews

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3.1

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(551)

304 reviews in the last 12 months

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Rated 5 out of 5 stars
Bitunix: Buy Bitcoin & Crypto logo

Reply from Bitunix: Buy Bitcoin & Crypto

Hi MAYproton, thank you for taking the time to leave a review. We are glad you had a good experience. If you need assistance in the future or have ideas to share, please contact our Customer Support team. You can also email reviews@bitunix.com.

Rated 5 out of 5 stars

Accepts people from all over the world…

Accepts people from all over the world including Americans

10 July 2026
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi Samuel, thank you for your review and for choosing Bitunix. We appreciate your support. If you ever need help or want to share suggestions, please contact our Customer Support team. You can also email reviews@bitunix.com.

Rated 1 out of 5 stars

I don't understand why my withdrawal…

I don't understand why my withdrawal was rejected. It shows "failed."

"Your recent account activity has triggered Bitunix's risk control measures."

This exchange is a complete scam. They arbitrarily trigger risk control measures without any reasonable explanation.

This feels terrible.

25 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hello Burna, Please contact our Customer Support team, or email reviews@bitunix.com with your UID and a brief summary of what happened so we can look into it.

Rated 1 out of 5 stars

Account Restricted, Funds Inaccessible, and Constant Delays Despite Providing All Documents

My experience with Bitunix has been extremely terrifying and painful.

On June 20, 2026, my account (UID: 451487157) was suddenly restricted following deposits totaling approximately 1,003 USDT and a subsequent withdrawal attempt. I was informed that my account had been placed under a "Fund-Related Violations" compliance review.

What concerns me most is that my funds were frozen without any prior warning or advance notice.

Since the restriction was applied, I have cooperated fully with every request made by the compliance team. I promptly completed KYC verification and submitted extensive documentation to prove the legitimate source of my funds, including:

• Bank statements
• Transaction records and receipts
• Exchange transfer history
• Prop firm payout certificates
• Additional supporting documents requested by the team

Initially, I was told that the review process would take approximately seven business days. Later, that timeframe was extended to up to 30 business days, with no clear explanation as to why the process had changed.

Even more concerning is that I have now been informed that I may need to wait until July 31, 2026, simply to receive another update regarding my case.

At the time of writing this review, my personal funds remain inaccessible despite my full cooperation and despite providing all requested documentation.

Throughout this process, communication has been inconsistent and unclear. I have contacted both [support@bitunix and [reviews@bitunix], only to discover that these channels appear to route back to the same support system, resulting in repetitive responses rather than meaningful updates.

I understand and respect the importance of anti-money laundering procedures and compliance reviews. However, legitimate customers deserve transparent communication, reasonable timelines, and clear explanations when their accounts and funds are restricted.

Keeping customer funds inaccessible for extended periods while repeatedly extending review timelines creates significant financial and emotional stress.

I have obtained a copy of Bitunix's MSB registration certificate and, if this matter remains unresolved, I intend to submit formal complaints to the relevant regulatory authorities, including Financial Crimes Enforcement Network (FinCEN) and the U.S. Securities and Exchange Commission (SEC), so that my concerns can be properly reviewed.

I sincerely hope Bitunix resolves this matter promptly, releases my funds since I have provide each and everything to them, and improves its compliance communication process to prevent other users from experiencing similar situations.

Bitunix UID: 451487157
Support Ticket ID: 191283

20 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi Aashish Tripathi, we've shared your message with the relevant team for review.

If you need help with anything else, please contact our Customer Support team or email reviews@bitunix.com.

Rated 1 out of 5 stars

Bitunix scam

Bitunix locked my entire account — withdrawal, spot, futures, P2P — for 30 days, after only two days of trading with a small grid bot (~1 USDT orders, no manipulation). Normal exchanges restrict only API access, not the whole account. I completed KYC and submitted every document requested, yet my own funds are still frozen. Be very careful keeping money here.

16 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi Osama, Please contact our Customer Support team, or email reviews@bitunix.com with your UID and a brief summary of what happened so we can look into it.

Rated 1 out of 5 stars

Bitunix attracted users with a…

Bitunix attracted users with a promotional campaign, then refused to pay my bonus after I completed the requirements. Support hid behind a vague “risk control review” and refused to explain what rule I supposedly violated.
They simply denied the reward and refused to provide any evidence or explanation.

Very disappointing experience.

20 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi Mohammad Please contact our Customer Support team, or email reviews@bitunix.com with your UID and a brief summary of what happened so we can look into it.

Rated 1 out of 5 stars

Bitunix is stealing my personal $383 deposit! (UID: 859666194)

Bitunix risk team is engaging in corporate theft. They froze my account and are trying to deduct $383 of my own personal funds (UID: 859666194) [finance].Their automated anti-fraud system is completely broken and works terribly, throwing false positives and glitching on normal accounts. Instead of fixing their system, the support team manually uses fake excuses to hold my personal deposit.They got completely tangled up in their own false claims. First, support agent Austin tried to accuse me of making short trades under 3 minutes. When I proved that I only had ONE losing trade that lasted 1.5 hours, they abandoned that fabricated statement. Then they invented a new fake accusation, claiming I used hedging strategies to "withdraw trial funds" — which is technically impossible since their own system completely blocks trial fund withdrawals!Support agents Amy and Austin flat-out refused to help, stating "the decision is final". They are shifting fake accusations just to force a deduction and steal $383 of real personal money from users without any proof. Do not deposit a single dollar here, you will never get it back! Release my $383 now!

20 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi Miss,Please contact our Customer Support team, or email reviews@bitunix.com. The Technical Team will Review and Investigate and we will have a feedback regarding this.

Rated 1 out of 5 stars

I have been a VIP 2 Level user since 1…

I have been a VIP 2 Level user since 1 year on bitunix, Everything was fine even though they have lot of hidden charges,But in last 2 days they suspended my withdrawals and freeze my 15000$ and put my account under review for 30 days without any valid reasons. I am have taken this issue with my legal teams and filing complaint about them with Dubai financial regulators and SEC. Hopefully the are held accountable like FTX and behind Bars since many users are reporting such issue with them.

15 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi Xmen, we’re sorry to hear about your experience and understand your concern.

To help us review this properly, please contact our Customer Support team or email reviews@bitunix.com with your UID. Our team will check your case and update you as soon as possible.

Thank you for your patience and understanding."

Rated 1 out of 5 stars

BLOCKED MY FUNDS FOR NO REASON.

BLOCKED MY FUNDS FOR NO REASON.. WORST EXPERIENCE EVER.. THEY ARE LITERALLY STEALING MONEY AT THIS POINT.. DO NOT PUT YOUR MONEY HERE

12 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi Shobit,Please contact our Customer Support team, or email reviews@bitunix.com with your UID and a brief summary of what happened so we can look into it.

Rated 1 out of 5 stars

Fraudulent liquidation formulas and stolen remaining funds. Avoid Bitunix!

Warning to all traders. Bitunix is an untrustworthy exchange that tampers with contract data and fabricates conflicting formulas to wipe out user funds.
​I experienced a liquidation event and requested an investigation. Bitunix sent me two official responses for the exact same order, but their formulas completely contradicted each other. In their earlier report, they claimed my Maintenance Margin Requirement (MMR) was 113.07 USDT and explicitly calculated my liquidation price as 0.5281. However, in their latest official email, they suddenly changed the calculation, claiming my MMR was 114.15 USDT and stating that 0.5281 was just an internal reference price, forcing me to accept a worse liquidation price of 0.5287.
​Even worse, to force my final account balance to zero, their technical support randomly fabricated a mystery deduction of 132.86 USDT in the earlier formula, which they completely omitted and hid in their latest response.
​After the position was closed, my actual market loss was only -43.18 USDT. Instead of returning the remaining 100+ USDT of my cash balance to my wallet, Bitunix confiscated everything by manipulating these numbers. When I caught them cheating, they offered me a pathetic 20 USDT bonus to stay silent. I refused. Do not trust this platform with your money.

10 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hello WEE1, Please contact our Customer Support team, or email reviews@bitunix.com with your UID and a brief summary so we can review and assist.

Rated 1 out of 5 stars

My account was locked with $1600 due to…

My account was locked with $1600 due to a ridiculous reason from the Bitunix security team: "Poor security risk." Instead of requiring me to strengthen my account security, they blocked my withdrawals and made me go through a very complicated verification process of their own. I really don't know who approved such a nonsensical logic from the security team.

UID: 116733181

9 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi Hoang, Please contact our Customer Support team, or email reviews@bitunix.com with your UID and a brief summary of the issue so we can investigate.

Rated 1 out of 5 stars

I deposited 1500 usdt in the account

I deposited 1500 usdt in the account. As soon as I’m trying to withdraw the withdrawal is suspended. Same this happened to my friend, they deposited 3000 usdt and the withdrawal got suspended. Now they are not giving any explanation why withdrawal is suspended and rejected the appeal. When we talk to the support on app they are asking to wait for 30 days… need immediate solution on this

7 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hello Asif, Regarding your withdrawal issue on Bitunix. Please contact our Customer Support team, or email reviews@bitunix.com with your UID and a brief summary of the issue (asset, network, and time) so we can investigate.

Rated 1 out of 5 stars

I also deposited 3,000 USDT into this

@Bitunix official I also deposited 3,000 USDT into this; both my account and my friend's account were suspended without any reason. It ran smoothly for the first few months, but later the accounts were suspended. I had promoted this to quite a few people. I have lodged a complaint now; let's see if my issue gets resolved or not.
@CryptooIndia recommended #crypto India recommended

1 February 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi SHAIKH,Please contact our Customer Support team, or email reviews@bitunix.com with your UID and a brief summary of what happened so we can look into it.

Rated 1 out of 5 stars

This is scammer exchange

This is scammer exchange. Don't deposit fund on this exchange. This exchange reject withdrawal without any reason. Online support is not working. Please please please please avoid from this is exchange. I request to regulators please ban this exchange as soon as possible. This exchange is scam with so many clients
I read so many reviews but mostly reviews are negative. Please take action against this exchange. I request to people please don't don't don't deposit single dollar on this exchange

4 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi MLM, Please contact our Customer Support team, or email reviews@bitunix.com with your UID and a brief summary of what happened so we can look into it.

Rated 1 out of 5 stars

Scammer Exchange Helding Your USDT…

Scammer Exchange Helding Your USDT without any reason. And after complaining they are saying wait 30 days then check complaint status. That's mean they are stealing your money 💰 stay away from this exchange.
Never Use This Exchange.

6 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi Taufik ,Please contact our Customer Support team, or email reviews@bitunix.com with your UID and a brief summary of what happened so we can look into it

Rated 1 out of 5 stars

My withdrawal was rejected saying…

My withdrawal was rejected saying unwanted reasons

5 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi , For the withdrawal issues, please contact our Customer Support team or email reviews@bitunix.com with your UID and a short summary (asset, network, approximate time) so we can investigate.

Rated 1 out of 5 stars

Bitunix mistakenly linked my account with another and blocked it without any grounds

My account on Bitunix has successfully passed full KYC verification. However, the exchange has unjustifiably blocked access to my account and is requiring additional video verification with my face on camera.I cannot complete this requirement due to my religious beliefs, which prohibit filming videos with my own face visible. I have already informed the support team about this.Specific reason for the block (quote from Bitunix support letter):«Transaction Log 1: SOLUSDT-Long-Cross(66x) ... PnL of +2,284.66 USDT.
Transaction Log 2: SOLUSDT-Short-Cross(66x) ... PnL of -440.77 USDT.
The synchronized cross-hedging pattern on the exact same asset... has been flagged as a highly irregular transaction pattern.»
Important clarification:The first trade (Long) is mine.
The second trade (Short) is not mine. I never opened it.
Bitunix mistakenly linked my account with another person’s account and is accusing me of multi-accounting + hedging.

These two positions were opened only 4 minutes apart, but closed on completely different days (one on April 13, the other on April 14) and showed dramatically different PnL (+2,284.66 USDT and -440.77 USDT). This clearly proves they were independent trades, not a coordinated hedge.This is not hedging and not a violation on my part, because the second position belongs to another user.I have never created any additional accounts, have not engaged in multi-accounting, and have not conducted any suspicious operations. Bitunix’s accusations are completely unfounded and based on an erroneous linking of accounts.I kindly ask Bitunix to: Immediately unlink my account from the other one and remove all restrictions.

UID 357433151

2 June 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi Vitalii, thank you for your feedback. We've shared it with the relevant team.

If you have any further ideas or need assistance, please contact our Customer Support team or email reviews@bitunix.com.

Rated 1 out of 5 stars

withdrawal took ages

withdrawal took ages, several times contact the support, but the issue didnt resolve. and finally my withdrawal got rejected

31 May 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi WS, please contact our Customer Support team or email reviews@bitunix.com with your UID and a short summary (asset, network, approximate time) so we can investigate.

Rated 1 out of 5 stars

It was a very bad experience—on…

It was a very bad experience—on multiple occasions. They simply do not execute stop-losses. My God, the amount of losses and damage I have incurred with this platform is staggering. They do not honor stop-loss orders. The platform fails to protect your trades; instead, they consistently trigger your positions.

27 May 2026
Unprompted review
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Reply from Bitunix: Buy Bitcoin & Crypto

Hi Ramez, Please contact our Customer Support team or email reviews@bitunix.com with your UID and a short summary so we can look into it.

Rated 1 out of 5 stars

It has been an abysmal experience just…

It has been an abysmal experience just trying to change my mobile phone number; they have rejected my KYC verification three times. I cannot withdraw funds from my account they have me locked out because they aren't sure if it's really me. My case is unique: I have access to my email and I use Google Authenticator, yet they claim that their security protocols still prevent me from proceeding. It makes absolutely no sense. I can tell you that I use other exchanges, and never not once have I had to go through something this ridiculous. Please, Bitunix, update that obsolete security system you have it's already 2026! Change your SEO or do something.

26 May 2026
Unprompted review
Bitunix: Buy Bitcoin & Crypto logo

Reply from Bitunix: Buy Bitcoin & Crypto

Hi Michael, Please contact our Customer Support team, or email reviews@bitunix.com together with your UID and your contact details like email, and a brief summary of the issue details about asset, network, and time so we can investigate.

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