Automatic AI replies and semi automatic emails are very frustrating. I didn't know I had to upload an image of my wallet (wtf) in order to retrieve my now frozen funds (wtfx2). I have been asking... See more
Company replied
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See what reviewers are saying
I am using the app since 3 months now, I am not an experienced trader, still testing and learning. It's secure, { finger print} and, what is the most important, each value is, as I can say, pe... See more
Company replied
Bitvavo performs really well for a Dutch company. You can withdraw euros and cryptocurrencies almost instantly to your bank account, especially on Revolut. Everything works well and efficiently. The b... See more
I use the platform almost daily to run some crypto trades. The UI is very intuitive but also offers an expert mode when needed. Cash withdraw usually works within 1-2 days. No problem at all. Can high... See more
Company replied
Company details
Written by the company
The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Crypto starts at Bitvavo
Written by the company
- Buy, sell and store more than 190 digital currencies at the largest exchange in the Netherlands.
- The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Contact info
Keizersgracht 281, 1016 ED, Amsterdam, Netherlands
- support@bitvavo.com
- bitvavo.com
You should know
4.2
Great
22K reviews
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Bitvavo requested full documentation to…
Bitvavo requested full documentation to process a withdrawal, I sent everything, and they’ve still locked my 3,500 USDC with no explanation. Support won’t respond. This is unacceptable account restriction. Do not trust them with your crypto.
4 February 2026
Unprompted review
Reply from Bitvavo
Dear Robert,
Thank you for sharing your feedback.
We understand your concern and sincerely regret the frustration this situation has caused.
Please know that your case is currently under review by our team, and we are working to resolve it as quickly as possible. You will be contacted directly with an update as soon as possible.
We appreciate your patience and understanding in the meantime.
Kind regards,
Patricia - Bitvavo Support Team
Top Experience
Top Experience! Everything runs well, fast, easy and the support is reachable immediately!
21 December 2025
Reply from Bitvavo
Dear Froegge,
Thank you very much for complimenting us and sharing your experience on our platform. We are glad to hear that you are satisfied with Bitvavo!
-Support team Bitvavo
Carmilla
Impossible to withdraw the coins and…
Impossible to withdraw the coins and move them to a cold wallet
28 January 2026
Reply from Bitvavo
Dear Eugenio,
Thank you for sharing your experience.
We'd like to help you with withdrawing your coins to your external wallet.
Please reach out to us at support@bitvavo.com, so we can help you with this.
Selina
- Supportteam Bitvavo
Reply from Bitvavo
Dear Gafar,
Thank you for your kind words!
It's good to hear that you're satisfied with our platform.
We are continuously working to improve our services and appreciate your feedback!
Selina
- Support team Bitvavo
there is not trade bot or leverage…
there is not trade bot or leverage trade with unlimited buy-sell orders possibility its almost all uselless
30 January 2026
Reply from Bitvavo
Dear Dolcee,
Thanks for sharing your feedback.
Automated trading is possible via our API, which allows you to connect external trading bots and place a large number of buy and sell orders programmatically.
In addition, our new feature, short selling, is available for selected assets. Currently, we're still improving this feature and appreciate all feedback.
If you have any questions or would like more information, you can contact us via support@bitvavo.com or visit our Help Centre: https://support.bitvavo.com/hc/en-us
Selina
- Supportteam Bitvavo
Still waiting for the SMS Code
Registered without problems, did the verification without problems but could not do the digital signature, as I never received the needed code by SMS. Account deleted.
29 January 2026
Unprompted review
Reply from Bitvavo
Dear Christian,
Thank you for sharing your feedback.
We are sorry to hear that you encountered issues with receiving the SMS code. This is not the experience we want for our users.
In situations like this, reaching out to our support team at support@bitvavo.com is always the best course of action. They would have been happy to help resolve the issue.
If you are open to giving us a second chance, we would gladly assist you and clarify any remaining questions you may have.
Kind regards,
Patricia - Bitvavo Support Team
The app is not intuitive
The app is not intuitive. The user experience is hard to understand and the overall app seems very busy. I would not recommend the app
20 January 2026
Reply from Bitvavo
Best Reviewer
Thank you for your feedback. We’re sorry to hear that the app feels busy and not intuitive for you. User experience is important to us, and we continuously work on improving clarity and ease of use. We appreciate you sharing your perspective, as this helps us improve.
Fred – Supportteam Bitvavo
Reply from Bitvavo
Dear Finn,
Thank you for your kind words!
We're glad you're enjoying our platform. We appreciate your feedback and take this seriously. I will forward your feedback to the right department!
Selina
- Supportteam Bitvavo
Easy trading and intuitive app surface
Easy trading and intuitive app surface. Customer support answered shortly after my request and could help me.
17 January 2026
Reply from Bitvavo
Dear User,
Thank you for rating us. We are happy to hear your experience with our app is very positive. Our customer support is here for you!
Juliana - Support team Bitvavo
I am very disappointed and will not remain a customer
I am very disappointed and will not recommend your company to others, nor will I invest in it again myself.
I received a referral link, but neither I nor the person who sent me the link received the promised reward. Even after following up, no one made any effort to resolve the issue.
This shows a complete lack of care for customers. Overall, this has been a very frustrating experience.
Best regards
16 January 2026
Reply from Bitvavo
Dear Daniel,
Thank you for sharing your review. We are sorry to hear that you are not satisfied with Bitvavo.
Can you contact us again via support@bitvavo.com with the ticketnumber 1625861 so we can look into your case?
- Support team Bitvavo
Carmilla
Reply from Bitvavo
Guten Tag Tim,
vielen Dank für Ihr Kompliment und das Teilen Ihrer Erfahrungen auf unserer Plattform.
Es freut uns sehr zu hören, dass Sie von Bitvavo begeistert sind!
Viel Spaß beim Handeln.
-Support-Team Bitvavo - Conni
Reply from Bitvavo
Best Kostas,
Thank you for your review! Great to hear that you’re happy with the exchange and our service. We appreciate your recommendation and are glad to have you with us.
Fred – Supportteam Bitvavo
Reply from Bitvavo
Dear Anesse,
Thank you for your review. We’re happy to look into this together with you. Could you please contact us via support@bitvavo.com and include ticket number 1618426? We’ll help you connect your bank account so you can withdraw your funds.
Fred – Supportteam Bitvavo
Top crypto app
3 May 2025
Reply from Bitvavo
Dear Bart,
Thank you very much for complimenting us. We are glad to hear that you are satisfied with our Bitvavo app!
Selina
-Support team Bitvavo
Easy to use and quick
29 November 2025
Reply from Bitvavo
Dear Laurent,
Thank you very much for complimenting us and sharing your experience on our platform. We are glad to hear that you are satisfied with Bitvavo!
-Support team Bitvavo
Carmilla
Reply from Bitvavo
Dear Soheil,
Thank you for your review! Great to hear that you find it easy to trade directly using your own bank account and that you value the safety of the platform.
Fred – Bitvavo Support Team
Using Bitvavo for one year now
Using Bitvavo for one year now, really good service, they have a amazing AI bot that will answer all your questions, and if not it will transfer you to a real person.
Had no bad experience.
2 February 2025
Reply from Bitvavo
Dear Gijs,
Thank you so much for your 5-star review!
We are very glad to hear that after a year of using Bitvavo, your experience has been consistently positive. It is really helpful to know our AI assistant and support team have been supportive along the way. Your trust and feedback mean a lot to us and we look forward to maintaining that support!
If you ever need anything, we're always here to help at support@bitvavo.com.
Kind regards,
Patricia - Bitvavo Support Team
Daily use of the platform
I use the platform almost daily to run some crypto trades. The UI is very intuitive but also offers an expert mode when needed. Cash withdraw usually works within 1-2 days. No problem at all. Can highly recommend this platform for crypto trading.
3 January 2026
Reply from Bitvavo
Dear Tom,
Thank you for your 5-star review!
We are so happy to hear that you are using Bitvavo regularly and enjoying both the intuitive interface and Pro mode. It’s great to know that withdrawals are running smoothly and that the platform meets your needs. Your recommendation means a lot to us!
If you ever have any questions or suggestions, we’re always here to help at support@bitvavo.com.
Kind regards,
Patricia - Bitvavo Support Team
Reply from Bitvavo
Dear Bill,
Thank you for sharing your 5* review!
We’re glad you see Bitvavo as trustworthy and appreciate you taking the time to share this.
Sophie
-Support team Bitvavo
Reply from Bitvavo
Dear Catalin,
Thank you for sharing your positive review.
We are glad to hear that you are satisfied with our platform!
Sophie
- Support team Bitvavo
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