Automatic AI replies and semi automatic emails are very frustrating. I didn't know I had to upload an image of my wallet (wtf) in order to retrieve my now frozen funds (wtfx2). I have been asking... See more
Company replied
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See what reviewers are saying
I am using the app since 3 months now, I am not an experienced trader, still testing and learning. It's secure, { finger print} and, what is the most important, each value is, as I can say, pe... See more
Company replied
Bitvavo performs really well for a Dutch company. You can withdraw euros and cryptocurrencies almost instantly to your bank account, especially on Revolut. Everything works well and efficiently. The b... See more
I use the platform almost daily to run some crypto trades. The UI is very intuitive but also offers an expert mode when needed. Cash withdraw usually works within 1-2 days. No problem at all. Can high... See more
Company replied
Company details
Written by the company
The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Crypto starts at Bitvavo
Written by the company
- Buy, sell and store more than 190 digital currencies at the largest exchange in the Netherlands.
- The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Contact info
Keizersgracht 281, 1016 ED, Amsterdam, Netherlands
- support@bitvavo.com
- bitvavo.com
You should know
4.2
Great
22K reviews
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Easy to handle
Easy to handle
Self explanatory menu's
Adequate warning options/action alerts
3 January 2026
Reply from Bitvavo
Dear Lejo,
Thank you for your 5-star review!
We are very happy to hear you find Bitvavo easy to use and well-structured. It is great to know the menu layout and alert features are supporting your experience.
If you ever need help or have feedback for us, feel free to reach out to support@bitvavo.com.
Kind regards,
Patricia - Bitvavo Support Team
easy to use and does what it should
2 September 2025
Reply from Bitvavo
Dear Ilya,
Thank you so much for your 5-star review!
We are glad to hear you find Bitvavo easy to use and reliable as that is exactly what we aim for.
If you ever have any questions or suggestions, feel free to reach out.
Kind regards,
Patricia - Bitvavo Support Team
Reply from Bitvavo
Dear Mohamad,
Thank you for your 5-star review!
We are happy to hear you had a good experience with Bitvavo and really appreciate your recommendation.
If you ever have questions or feedback, we are here to help.
Kind regards,
Patricia - Bitvavo Support Team
Low fees and and spreads
Low fees and spreads, good number of cryptos, MiCa license, etc. –currently the best exchange for me.
27 December 2025
Reply from Bitvavo
Dear Axel,
Thank you for your kind words!
We are glad to hear that our low fees, spreads, and asset selection meet your needs and that you consider us the best exchange for you!
We are especially pleased that you highlighted our MiCA license. Operating as a transparent and fully regulated platform is a top priority for us, ensuring a secure environment for all our traders.
Thank you for your trust and happy trading!
Selina
- Support team Bitvavo
A fantastic platform for crypto…
A fantastic platform for crypto purchases and investments. they have onboarding referral rewards. take your chance.
24 December 2025
Reply from Bitvavo
Dear Shahid,
Thank you for your review.
We are delighted to hear that you are enjoying your experience with Bitvavo for your crypto purchases and investments. It's great to see that you're also making use of our referral rewards.
We appreciate you sharing your recommendation with others and wish you the best of luck with your future investments!
Selina
- Support team Bitvavo
Reply from Bitvavo
Dear Manuel,
Thank you for your kind words.
We appreciate your support and are glad to hear you are satisfied with our app and commission rates!
Selina
- Support team Bitvavo
Reply from Bitvavo
Dear Jose,
Thank you very much for complimenting us and sharing your review. We are glad to hear that you are satisfied with Bitvavo and the low transaction costs!
Juliana-Support team Bitvavo
Mega goeie ervaring
24 December 2025
Unprompted review
Reply from Bitvavo
Beste Ouzhegov,
Hartelijk dank voor je positieve review.
Het is fijn om te lezen dat je zo een goede ervaring hebt met ons platform!
Mocht je in de toekomst vragen hebben, dan kun je ons bereiken via support@bitvavo.com. We staan voor je klaar!
- Selina
Supportteam Bitvavo
Bitvavo performs really well for a…
Bitvavo performs really well for a Dutch company. You can withdraw euros and cryptocurrencies almost instantly to your bank account, especially on Revolut. Everything works well and efficiently. The bonuses are large for referrals. It's just a shame that the asset retention period is so long, even up to 180 days. I hope the project continues to grow. Best regards, Pearce Martyn.
23 December 2025
Top! It’s a MUST!
16 December 2025
Reply from Bitvavo
Dear Karim,
Thank you for sharing your review.
We are glad to hear that you are satisfied with our platform!
Karim - Support team Bitvavo
Worst
Worst brokerage website ever. Never approach them.
They stole my money worth 500 USD while depositing. It has been 2.5 months. I've been speaking to them but the customer support has been totally stringing me along.
My money is gone and they're playing the trustworthy!!
11 October 2025
Unprompted review
Reply from Bitvavo
Dear Ata,
Thank you for sharing your experience. We’re very sorry to read how this situation has made you feel. Bitvavo does not keep customer funds without reason, and if a deposit cannot be credited, it is always investigated or refunded.
We’d like to look into your case properly, but we can’t do so based on a review alone. Please contact us via support@bitvavo.com using your registered email address and include ticket number 1579133. This will allow us to review what happened and give you a clear update.
Fred – Bitvavo Support Team
Reply from Bitvavo
Dear Patrick,
Thank you for your review! Great to hear that you’re happy with Bitvavo’s low fees and the app, and that switching from Coinfinity has been a good experience for you.
Fred – Bitvavo Support Team
I created an Account and installed the…
I created an Account and installed the App only because of a refferal Code.I reffered to input in the right Place at the Beginning of the Registration.I try to input it in retrospect .But Bitvavo locks out vehemently against it.For me a very bad Costumer Service.It seems like they do not need new Costumers!
11 December 2025
Unprompted review
Reply from Bitvavo
Dear Michaela,
Thank you for sharing your review. We are sorry to hear that you are not satisfied with Bitvavo.
I believe that we already cleared the misunderstanding together earlier today.
If you have any further question, you can contact us anytime via support@bitvavo.com. We would like to help you further.
-Support team Bitvavo-
Carmilla
Good platform for new and experienced traders
Interface is very straight to the point and user friendly. There's a wide range of options; buy or selling points which are made easy, asset lending and notifications.
Would very much recommond Bitvavo for new and experienced traders.
9 December 2025
Reply from Bitvavo
Dear Jeremy,
Thank you for your positive review! Great to hear that you find the interface clear and user-friendly, and that the trading options, lending features and notifications work well for you. Happy to know you recommend Bitvavo to both new and experienced traders.
Fred – Bitvavo Support Team
Very welcomed platform
Very comfortable, understandable and easy to deal with platform!
8 December 2025
Reply from Bitvavo
Dear Nikita,
Thank you for your positive review! Great to hear that you find the platform comfortable, understandable, and easy to use.
Fred – Bitvavo Support Team
Its a shame
Its a shame that all answers if compliance in first instance are generated by bits/AI. If you, as a loyal long term customer , ask a simple question, you are commanded to answer many many details, for what?? Then you receive, out of the blue!!!, an email that you have to close your account and leave as customer!! Why? AI!! Its a real shame.
5 December 2025
Unprompted review
Reply from Bitvavo
Dear Hans,
Thank you for your feedback. It’s true that you may first interact with our AI assistant when contacting us, but all decisions and compliance actions are always made by real support specialists, never by AI.
Regarding your comment “Then you receive, out of the blue, an email that you have to close your account…”: if anything about that message was unclear or feels incorrect, please contact us via support@bitvavo.com with ticket number 1563775. We will review your case personally.
Fred – Bitvavo Support Team
Convenient
The feature that makes this app the best is the extremely law fee. I like also the easy interface as well as the simplicity of placing orders.
8 December 2025
Reply from Bitvavo
Dear Salvatore,
Thank you for your great review!
We are very happy to read that you are enjoying the low fees! Great to read that you like our user-friendly interface and the simplicity of placing orders. Your feedback means a lot to us and helps confirm we are on the right track.
If you ever need support or have more feedback to share, we are always here to help at support@bitvavo.com.
Kind regards,
Patricia - Bitvavo Support Team
Reply from Bitvavo
Dear TT,
Thank you for sharing your review.
We are glad to hear that you are satisfied with our platform!
- Melissa - Support team Bitvavo
Reply from Bitvavo
Dear Reviewer,
Thank you for your 5-star review!
We are very happy to read you find Bitvavo easily accessible and that transactions are fast and cost-effective. It is great to have you with us!
If you ever have questions or suggestions, feel free to reach out at support@bitvavo.com.
Kind regards,
Patricia - Bitvavo Support Team
Easy to use and straightforward app
5 December 2025
Reply from Bitvavo
Dear TT,
Thank you very much for complimenting us and sharing your experience on our platform. We are glad to hear that you are satisfied with Bitvavo!
-Support team Bitvavo-
Carmilla
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