Automatic AI replies and semi automatic emails are very frustrating. I didn't know I had to upload an image of my wallet (wtf) in order to retrieve my now frozen funds (wtfx2). I have been asking... See more
Company replied
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See what reviewers are saying
I am using the app since 3 months now, I am not an experienced trader, still testing and learning. It's secure, { finger print} and, what is the most important, each value is, as I can say, pe... See more
Company replied
Bitvavo performs really well for a Dutch company. You can withdraw euros and cryptocurrencies almost instantly to your bank account, especially on Revolut. Everything works well and efficiently. The b... See more
I use the platform almost daily to run some crypto trades. The UI is very intuitive but also offers an expert mode when needed. Cash withdraw usually works within 1-2 days. No problem at all. Can high... See more
Company replied
Company details
Written by the company
The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Crypto starts at Bitvavo
Written by the company
- Buy, sell and store more than 190 digital currencies at the largest exchange in the Netherlands.
- The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Contact info
Keizersgracht 281, 1016 ED, Amsterdam, Netherlands
- support@bitvavo.com
- bitvavo.com
You should know
4.2
Great
22K reviews
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Awesome platform
9 November 2025
Reply from Bitvavo
Dear Kenye,
Thank you for your great feedback! We’re happy to hear that you enjoy using Bitvavo.
Fred – Bitvavo Support Team
Very easy to deal with
9 November 2025
Reply from Bitvavo
Dear Reviewer,
Thanks for your kind words!
We are happy to hear that using Bitvavo has been straightforward for you.
If there is ever anything we can help with, just let us know at support@bitvavo.com.
Kind regards,
Patricia - Bitvavo Support Team
Reply from Bitvavo
Dear Taimar,
Thanks for leaving a review.
We're glad you're satisfied with Bitvavo so far!
Selina
- Support team Bitvavo
Nothing bad to say about it
Nothing bad to say about it, we shall see when it comes to cashing out, how good Bitvavo actually is😉
8 November 2025
Reply from Bitvavo
Dear Anne,
Thank you for sharing your review.
We are glad to hear that you are satisfied with our platform!
To make sure that all works out well once you want to cash out, we recommend having a look at our help centre for further information: https://support.bitvavo.com/hc/en-us
- Support team Bitvavo - Carmilla
Easy to use
easy to use, the overview can still be made better but overall does what its supposed to do and is currently the cheapest option
11 November 2025
Reply from Bitvavo
Dear Julia,
Thank you for your 5-star review!
We are glad to hear you find Bitvavo easy to use and cost-effective. We also appreciate your feedback on the overview and would love to hear how we can improve!
If you have any specific suggestions, feel free to share them with us at support@bitvavo.com.
Kind regards,
Patricia - Bitvavo Support Team
Easy to use and manage
Very easy to get into crypto with Bitvavo. Only thing to improve would be better analytics functions.
10 November 2025
Reply from Bitvavo
Dear J,
Thank you for your 4-star review!
We are happy to hear that Bitvavo has made it easy for you to get into crypto as that is exactly what we aim for.
If you have specific suggestions on improving our analytics or further ideas, feel free to reach out to us at support@bitvavo.com! We would love to hear them!
Kind regards,
Patricia - Bitvavo Support Team
The Perfect Platform at all Time
Low Fees, alot of Asets to invest and trading, Super Easy to use , its just Perfect
10 November 2025
Reply from Bitvavo
Dear Elias,
Thank you for your 5-star review!
We are happy to hear that you are enjoying the low fees, wide range of assets, and the overall ease of using Bitvavo. It is great to know the platform is meeting your expectations as that is exactly what we aim for.
If you ever have feedback or need help, feel free to reach out to support@bitvavo.com!
Kind regards,
Patricia - Bitvavo Support Team
’ve been using Bitvavo for a while and…
’ve been using Bitvavo for a while and overall, the experience has been very smooth. The interface is clean and easy to understand, even for beginners. Deposits and withdrawals have always worked quickly and without issues.
Customer support responded helpfully when I had a question about verification.
The only reason for 4 instead of 5 stars is that sometimes the exchange rates fluctuate slightly compared to other platforms, but overall Bitvavo feels safe, transparent, and trustworthy.
7 November 2025
Reply from Bitvavo
Dear Sam,
Thank you for your detailed 5-star review!
We are glad to hear that you have had a smooth experience with Bitvavo and that you find the platform easy to use, reliable, and well-supported. It is great that our customer support has met your expectations.
At Bitvavo, we continuously monitor our pricing to ensure it is competitive while also prioritising a secure and user-friendly experience. If you ever have questions about specific rates or want more insight, we are happy to take a look with you at support@bitvavo.com.
Thanks again for your trust and for being part of the Bitvavo community!
Kind regards,
Patricia - Bitvavo Support Team
I had some issues funding my account…
I had some issues funding my account but everything else was very good.
7 November 2025
Reply from Bitvavo
Dear Nedialkov,
Thanks for your review.
We're glad to hear that everything else went well. If you're still experiencing any issues with your account, please don’t hesitate to contact us via support@bitvavo.com. We’ll be happy to help!
Selina
- Support team Bitvavo
Pretty good overview of everything.
Pretty good overview of everything.
I have a feeling that it is very safe
For 5 stars i just wouldve liked the wallet chart to be a bit better and
7 November 2025
Reply from Bitvavo
Dear Ali,
Thank you for your 4-star review!
We are happy to hear you feel Bitvavo offers a good overview and that you have confidence in the platform’s safety as that means a lot to us.
Regarding your comment on the wallet chart, we would love to understand more about what improvements you would like to see. If you are open to it, please reach out to our support team at support@bitvavo.com so we can pass your feedback along to our product team.
Kind regards,
Patricia - Bitvavo Support Team
Betvavo
The is new tray for me on the a jop,It offers significant and rapid intellectual and personal development, and over time, I believe, it will give you a lot of experience in the field of trading and digital currencies.
2 November 2025
Reply from Bitvavo
Dear Hasan,
Thank you for your 5-star review!
We are glad to hear that your experience with Bitvavo has been a positive step in your journey into trading and digital currencies.
If you ever have questions or need support, our team is here to help at support@bitvavo.com!
Kind regards,
Patricia - Bitvavo Support Team
Best trading crypto platform I've used…
Best trading crypto platform I've used by far
10 November 2025
Reply from Bitvavo
Dear Alex,
We appreciate you taking the time to leave a review.
It’s great to hear that you’re satisfied with Bitvavo and consider us the best crypto trading platform you’ve used so far!
Selina
- Support team Bitvavo
Works great
9 November 2025
Reply from Bitvavo
Dear Reviewer,
Thank you for your review! We’re glad to hear that everything works great for you.
Fred – Bitvavo Support Team
Reliable and solid choice!
Reliable, low fees, fast transactions, and a clean interface. Customer support is quick and helpful. Bitvavo is a solid and trustworthy platform for buying crypto.
9 November 2025
Reply from Bitvavo
Dear Reviewer,
Thank you for your great feedback! We’re delighted to hear that you value our reliability, low fees, and responsive support. It’s great to know you consider Bitvavo a trustworthy platform.
Fred – Bitvavo Support Team
Everything is great!
9 November 2025
Reply from Bitvavo
Dear Luis,
Thank you for your positive review! We’re glad to hear that everything is going great and that you’re satisfied with Bitvavo.
Fred – Bitvavo Support Team
I think its really great
I think its really great. Everything is working fine. Its easy to handle. Its perfect for everyone who wants to start trading and for experts too. Just love it
8 November 2025
Reply from Bitvavo
Dear Simon,
Thank you for your wonderful feedback! We’re happy to hear that you find Bitvavo easy to use and suitable for both beginners and experienced traders. Great to know you’re enjoying it!
Fred – Bitvavo Support Team
Very simple and good overview
Very simple and good overview. My favorite by far. Thank you very much
9 November 2025
Reply from Bitvavo
Dear Peter-Joan,
Thank you for your kind words! We’re delighted to hear that you enjoy the simplicity and clear overview of our platform. Great to know Bitvavo is your favorite.
Fred – Bitvavo Support Team
Transparency and Reliability
They provide full transparency in all aspects. Fast and safe UI. Perfect API usage possibilities.
9 November 2025
Reply from Bitvavo
Dear Lennart,
Thank you very much for complimenting us and sharing your experience on our platform.
We’re glad to hear that you appreciate our transparency, user interface, and API functionality. We're continuously working to ensure a fast, secure, and reliable experience for all our users.
Selina
-Support team Bitvavo
Reply from Bitvavo
Hallo Mohammed,
Vielen Dank für Ihr Feedback. Es freut uns zu hören, dass Sie mit der Bitvavo-App zufrieden sind und sie als gut empfinden. Wir wünschen Ihnen weiterhin viel Erfolg beim Handeln auf unserer Plattform.
Fred – Bitvavo Supportteam
Very good platform
Very good platform. Interface clear and simple. Easy make deposit and withdraw. KYC procedure was very quick.
8 November 2025
Reply from Bitvavo
Dear Reviewer,
Thank you for sharing your experience. We're happy to hear that you find Bitvavo clear and easy to use, and that the verification process went smoothly for you. We really appreciate your positive feedback.
Fred – Bitvavo Support Team
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