I use Bitwarden on Firefox and Android devices as my password manager. It's reliable, works perfectly and supports the new passkeys. I have been using the platform for 2 years and it's the be... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have tried on multiple occasions to install Bitwarden and get it up and running. It appears I must be quite stupid as which ever emails and PWs I set up they never subsequently work. For me the ap... See more
Bitwarden is hands down the best password manager I’ve ever used. I’ve been relying on it for over 10 years, and it has never let me down. It’s simple, fast, intuitive, and above all incredibly secure... See more
Support is really, really great. Against the incredibly modest price they ask for premium, it's a steal. Easily 5 stars if it wasn't for a 3-months lingering bug in the desktop client where it's uncle... See more
Company replied
Company details
Written by the company
With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.
Contact info
1 N. Calle Cesar Chavez, Suite 102 , 93103, Santa Barbara, United States
- +1-904-664-9194
- info@bitwarden.com
- bitwarden.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Free and good
Free and good, some other companies can learn from this!
Bitwarden is an excellent password…
Bitwarden is an excellent password safe. Secure and easy to use. Even its basic offering is more than enough for most people to need and it's free. It's integration with various browsers and apps is excellent, too, and the support it provides is rapid and knowledgeable. Most of all, it's cross platform, something Lastpass used to be and ruined its usability on the free model by removing.
Most people can't afford subscription models, because everyone has started doing this and in the process made the system financially unviable. I would be paying hundreds of dollars a week on products that have moved to subscription models, so I had to abandon them all.
I hope that if the free model ever disappears, the company isn't too greedy and offers a one-off low price payment option, with low price upgrade options on new versions, but free bug fixes.
Currently, however, the free model has been available for a number of years and I hope will continue to be available for the foreseeable future.
ADDENDUM:
For those bothered by the long minimum security password, this is essential. Anything shorter is too much of a security risk. All your passwords should be at least twelve characters long. But this is why password managers exist, to enable people to create very long passwords and not have to remember them. You only need to remember the master password. If you can't do that, use a random string of words as your master password, perhaps changing out the vowels for numbers or other characters and using a mix of lower and upper case characters. You can also save the master password somewhere, disguised as something else. Just make sure it's well disguised.
Bitwarden also allows biometric login, so you won't have to type in the master password every time.
Very prompt and kind customer support
Patience in helping me resolve an issue…
Patience in helping me resolve an issue I had. I prefer Bitwarden to others I have tried, not just the price, but ease of use. It works!
The best password manager
The best password manager, and good customer service. I messed up something in billing and they solved it within 24 hours. Nice!
A dependable password manager
Bitwarden is dependable and the recent issue that hindered saving the user's email address for login purposes has been resolved. Unfortunately, the logout upon browser restart feature is not functioning in the Edge browser.
Your staff is very receptive
Your staff is very receptive and responds timely.
The best of tech: no BS & efficient
Free version is so good I paid to support the company. Glad that such a service is accessible for everyone.
Bitwarden Password Manager
In my experience, among the numerous password managers I've tested, Bitwarden stands out with its stress-free, reliable, and highly dependable security. It boasts excellent customer service, always attentive to your concerns, and offers an affordable premium service. I wish there was consideration for foreign currency payments in unfortunate circumstances. Please continue the great work. It is highly recommended, and I intend to continue using it.
Exporting Data Guidance
I needed some technical guidance for my account and I received a thorough clear reply very promptly.
4 years of Bitwarden, still great
I've been using Bitwarden for the last 4 years or so, and is a solid choice for a password manager. I run an organisation for my family, everyone uses it for security.
I like the ability to store secure notes and other pieces of vital information that I can selectively share within the family (physical combination locks etc).
Love the ability to use hardware security keys and store passkeys.
Greatest Password Manager ever
Greatest Password Manager ever: very simple and highly functional!
Transfer the Premium License to another account
Creation of a new account on bitwarden.eu and transfer of the Premium licences to the new account by the support team.
Very fast support, licences were moved without any problems. The data export and import into the new account went smoothly.
Quick response
I had a temporary situation but needed support. The response and the follow up were quick. Hopefully if I really need assistance I will have the same experience.
Great service
The response I received from Bitwarden was quick and the explanation was clear.
If you’re looking for a password manager I highly recommend Bitwarden. If you’re wondering if you need one, in today’s high tech environment, you do.
This software is easy to use
This software is easy to use, very practical, safe so far and really convenient, plus the price is a steal even if USD is not my currency! So far I'm glad with my purchase and will continue with the subscription! I don't usually do reviews about products, but this one deserves it!
Perfect support although I was downgrading
After upgrading, the feature where I wanted to pay for did not seem to be functioning in the way I expected. As result I downgraded (right away). Downgrading did not went completely smooth. Although I downgraded (so paying less), support was very constructive, fast and smooth.
I look forward to upgrade again (and pay, solutions and support is worth it!).
I like the fact that the app and the support team look like they care about their users and customers
I like the fact that the app and the addon from the browser have updates and small improvements.
We put a lot of trust in you and I hope you are "the real deal" among so many companies that do not know what they are doing and maybe they were too young to know what an awesome product looks like. And I must say, so far Bitwarden is an awesome product.
Contact support with real humans not AI is again a awesome addition.
Fantastic Password Manager
Fantastic Password Manager - Ctrl + Shift + L for the win! :)
Secure and great value.
This is a great app from a great company with real value for money. I am so glad that I took out the pro version costing only $10, which allowed me to have my payment account transferred to my new account after I made a mistake after changing my master password.
The support email that I received from the company was so timely and full of valuable information.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








