BIZAY Reviews 

Placed an order at bizay.nl for our company 26-08-2025: luxury paper gift bags (OR20254049648). Order worth more than €200 and paid extra for quick delivery. Month later, still not delivered.

No customer service available, no response on e-mail, a terrible chat bot without helpful feedback, this is the WORST we have ever experienced.

We want our order credited AS SOON AS POSSIBLE as there seems to be no other solution.

Is been almost 2 months and i still did not received the product and not even my money back. When I ask the support team what is wrong the did not know and they said they are reprinting it and sending it again. Is been 2 months and i haven't received anything.

Great experience navigating the website. Fair prices and quick shipment. I uploaded a custom image and it came out with great detail.

Great! Good quality! Recommended

So I check initially the website of Spanish printing-house. Upon checking my IP address and detecting I was from the Natherlands setting my order, I was referred to the Dutch store.

I set my order and I paid 145 euros just to receive an email the day after from "no-reply" email address saying there was an error on the files submitted. I check the two options they provided. First one was invalid and the second was charging 7.99 euros which was ok. 2 problems here, first, the 7.99 correction fee was adding to the printing cost which I have already paid for when i placed my order, and this for A3 size. I press on the A2 correction link that came within the same email, the same happened and it detected A3 size not A2. I couldn't find any email address to send the problem to. The chatbot is in Dutch with no agent possible to chat with and gives you static information that it is programmed to give - no possiblity of discussing possible solution.

The email I found on the invoice has an automatic reply saying that due to organisational restructuring, I need to resort to the chatbot as this email is no longer valid.

I was simply scammed out of 145 euros with no results.

Very fast and good service. Quality of the stickers are good.

This is MY THIRD TIME following up on my order here on Trustpilot. THIRD TIME!!!!. This is my order number- Order: 3996195.
I have reached out to you MULTIPLE TIMES via email and you keep ignoring my emails. No responses, just pushing delivery dates every week with standard texts. I don't even know how some others are giving positive feedbacks, these must be bots. Why are you scamming people if you CANNOT deliver the service????

The cards look amazing same as the paper just perfect, loved to order whit you ☺️

Great and efficient service. The entire process was smooth and stress-free. I will definitely use them again.

Didnt receive my package. When i try to contact them via their chat robot, it says to contact the delivery courier (TNT) and i get to further help.

When i contact TNT, which also goes via a robot only, it says i have to do it via the seller, as they are the ones that have to make a claim..

So now i cant speak to anyone, and none of the companies are helping me.Dont buy here if you dont wanna risk being scammed

verry wel work,timestipd is good,

to some extent, it was a nice experience. The only problem was that they gave me a feedback and they never told me what the problem it. This circle of getting a feedback and not knowing the exact problem took 2 weeks and 4 rounds. Plus, there was no phone call possibility and that made it really difficult to communicate.

I ordered for the second time now. In general I'm quite happy with the prices and the quality you get for it. Of course it's always a bit less good than when you choose for a way more expensive store. Unfortunately this time something went wrong with printing. There is an ugly extra frame in my stickers, so now I can't use them. Also on the shipping label they changed around my home address number with the addition, so all elements of my order were send to the wrong address. Luckily I still found them, but I had a not so happy neighbour.

The customer support chat is a bit unclear, I tried to upload my feedback multiple times but it doesn't confirm that this worked out. So I don't know what to do right now.

transparent process with many options to keep low cost or pay for quality/personalization/speed. product arrived at home on time and at wished quality. satisfied

Ordered here for the first time. Packaging al hold by TNT / Fedex for about 2,5 week. There is no possible way to get in contact with Bizzay. Filled in sereval times their contact form but without any respsone. Als TNT/ Fedex is not helping with this issue.

All good, shame there was no option for single glossy vinyl stickers. Also I thought I was dealing with a company operating in the Netherlands but the order was shipped from Portugal.

Quick service and good quality! Thanks