Blackbearfitness Reviews 

525
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fitness equipment and mention that items are securely packaged to prevent any potential damage during transit. People also highlight that the support team provides very friendly assistance, making the overall purchasing process exceptionally smooth and pleasant. However, some reviewers were not happy with occasional delivery problems, noting that shipments could sometimes arrive late or with missing parts. A few consumers additionally mentioned experiencing issues with damaged packaging upon arrival or receiving products that presented minor cosmetic flaws like paint chips.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items are well made, sturdy, and... See more

Quality

Consumers find quality to be positive, frequently highlighting the excellent condition and durability of... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions and outcomes vary widely among... See more

Service

Reviewers highlight positive aspects of service, praising the helpful and friendly staff, competitive... See more

Order

Users describe ambiguous interactions with order, highlighting a wide split in customer experiences. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered over a week ago (ORDER #14980). Part 1 arrived as advertised. Part 2 is still not showing as being received by the courier company, according to the tracking company. The number advertised i... See more

Company replied

Rated 5 out of 5 stars

Great customer service, high quality gym kit. Fast delivery all for £4.95 amazing. Leg extension/ curl machine arrived,it was extremely well packaged. Inside the packing crate everything was wrapped i... See more

Company replied

Rated 5 out of 5 stars

5 star experience I enquired about a Dumbell set as couldnt find exactly what I wanted. Lucky enough to live close to the warehouse so went down to discuss requirements. Really helpful and friendly... See more

Company replied

Rated 5 out of 5 stars

Ordered & collected a home gym set up recently, barbell, weight plates, crash mats & a squat rack, very happy with all & the squat rack was simple to put together. Everything is exceptionally priced... See more

Company replied


Company details

  1. #32 of 41 best companies in Fitness Equipment Wholesaler

Written by the company

Here at BlackBear Fitness we specialise in commercial and home gym fitness equipment. Our knowledge on our products gives us second to none experience in the advice we will be able to offer you in deciding what best suits your requirements. Whether you're on a tight budget and testing the fitness waters or you're looking to outfit a full state of the art training facility, we will go above and beyond to see you get exactly and more that you need from us. No pressure quotes and genuinely impartial advice is what we'll always offer, we're happy as long as you are happy. If we can strike some deals in the meantime, great. If we can't we just hope you learned something to make an informed decision down the line.


Contact info

4.2

Great

TrustScore 4 out of 5

525 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(525)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kit out your home gym with Blackbear

Blackbear fitness are a great company.

I messaged about a bench, which was well priced and ended up walking away with kettlebells as well.

No messing around, brilliant prices and good people to do with business with. Would highly recommend.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!!!

Ordered kettlebells from Blackbear Fitness and their customer service is second to none. Delivery was fast and efficient, good quality equipment and reasonably priced. Definitely will use again and would recommend everyone to order from them.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with my new gear

I stumbled across these guys on Facebook and messaged a guy called Anthony who was very swift and helpful, next day I drove up to Yaxley and was talked through a few options and his advice was invaluable, walked out with a full setup and I couldn’t be happier with it all. Cheers Anthony top customer service and congratulations on your weight loss journey

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Had a slightly complicated enquiry about a gift for a family member. Email was answered really quickly and it was very helpful. Would definitely recommend.

9 May 2025
Rated 4 out of 5 stars

Good Quality

Courier split order so order delivered across two days but customer service reply was prompt and reassuring. Good quality hex dumbells.

5 May 2025
Blackbearfitness logo

Reply from Blackbearfitness

Hello Neil,

My team has replied to your email.

Do accept our apologies, couriers do sometimes split deliveries over two working days for dumbbells and heavy plates etc. this is quite common now, albeit frustrating. I’m sure your remaining couple sets of hex will arrive tomorrow for you. They’ve 100% left us, the parcels will show 1/8, 2/8 etc.

I’ve sent a message to parcel force to assist us first thing in the morning for you too.

Thanks
BlackBear

Rated 5 out of 5 stars

On 23 May 2025

Initial delivery had components missing and I was unable to complete assembly and requested a review from Blackbearfitness.

Although there was a slight misunderstanding to commence with Blackbearfitness fulfilled their promise and forwarded the components with spares that has allowed me to complete the assembly of the rack and stack all the dumbbells correctly.

Thank you and look forward to using Blackbearfitness again.

3 May 2025
Rated 5 out of 5 stars

Excellent service

Excellent service , very easy to deal with, went out of there way and stayed out of hours to make sure I could collect. Really happy with the quality of the product. Thanks

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Great company & quality

An amazing company to deal with from start to finish Florence was great ! I can not believe the quality of the bench, dumbbells, and rack it is top notch.. especially when you consider the price.. amazing, easy to set up win win with these guys. Great price great quality

24 April 2025
Rated 5 out of 5 stars

Fab service

Fab service, would highly recommend Black Bear Fitness!
Certainly use again in the NEAR future. Thanks guys!

11 April 2025
Unprompted review
Rated 1 out of 5 stars

Customer aftercare not great.

Customer aftercare not great.
Purchased a sled, box arrived heavily damaged, could have been haulage companies fault so no fault there. I let Blackbear (via email from webpage) know and said I'd update them when I got home regarding contents of package due to large holes in box up on delivery. Sent Video to support this. Got home and bits missing from box, also item was different to what was shown on the website. Sent them a follow up email that evening. Sent a Whatsapp message the next day, no response. Bought it on PayPal credit and went through the resolution centre after reading reviews on here. Happy I did, PayPal refunded me. Won't use this company again.

13 March 2025

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