KEFL Reviews 1,836

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their durability and professional feel, with many noting they are exactly as described. The delivery service is frequently mentioned as quick and efficient, with items arriving promptly and well-packaged. People also appreciate the competitive pricing, finding the products to be of great value. However, some customers experienced issues with their orders, including missing items, incorrect deliveries, or orders not arriving within the promised timeframe. A few other people also felt that the customer support was unresponsive when issues arose, particularly regarding exchanges or refunds.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speedy and quick delivery times,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the products as well-made, robust, and... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the easy ordering system, quick... See more

Price

Users describe positive interactions with price, consistently highlighting that products offer good value and... See more

Based on these reviews

Rated 4 out of 5 stars

Bought 20kg kettlebells. Delivered in good time. Was the kefl brand with neoprene/nuroprene..??..??...nonetheless does the job. Bought them.at different times...sizes varied...colour varied...bu... See more

Company replied

Rated 4 out of 5 stars

Just picked up a kettlebell from kefl depot on MK. No issues what so ever, item was there waiting for me to collect. Spoke to the owner about the reviews and he said they have just moved premise a... See more

Company replied

Rated 4 out of 5 stars

Faultless item quality! Very well packaged. Value for money was outstanding. Only reason not 5 stars is I HATE Royal Mail as a courier. They're as bad as the cheap ones nowadays.

Rated 5 out of 5 stars

After I was recently scammed by a different website called Gymsets.co.uk, I was quite apprehensive about placing another £500 dumbbell order as Kefl was the next cheapest. I decided to go for it and w... See more

Company replied

Rated 5 out of 5 stars

Competitive prices. Seem Quality items. Bought as a gift. Quick delivery and kept informed. Only issue I had on collecting items was I initially could not found the premises. Phone number supplie... See more

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Rated 5 out of 5 stars

Perfect for my home gym. I have a standard 6ft (1inch diameter) barbell and the 10kg plates I own are too bulky so take up too much space on the bar. These KEFL plates are thinner so im able to max... See more

Company replied

Rated 5 out of 5 stars

Great barbell. Feels very professional and I've no doubt it'll last forever An option for a quicker delivery for an additional fee would probably be nice. Some times you cant wait to get lifting ne... See more

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Rated 5 out of 5 stars

I was told to order 2 kettlebells by my PT on a Friday. Having had a google I came across KEFL - I ordered them at the weekend and they arrived by the following Wednesday !! Great value, safe and well... See more

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Rated 5 out of 5 stars

Fantastic service with my request by email to ask for expedited delivery due to me being away from home a few days later exceeding my expectations with delivery within 2 days. The adjustable dumb... See more

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Rated 5 out of 5 stars

I ordered two 41kg adjustable dumbbells. After initial difficulty contacting customer services, I found them to be extremely helpful in resolving my issue (two packages delivered but one stolen from m... See more

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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY. Products have been paid for, they put an incorrect & non existent address to be delivered to, 3 weeks later I still don’t have what I’ve ordered albeit they have asked me... See more

Rated 5 out of 5 stars

I ordered 2 kettlebells but when Parcel Force delivered my order I only received 1. I thought here we go again … so emailed KEFL. Immediately a replacement was sent no questions asked which I am gra... See more

Company replied

Rated 1 out of 5 stars

I’ve tried to contact KEFL about returning my kettlebells as they are so large they are virtually unusable. I’ve sent numerous emails & tried calling (after doing a google search as their number is... See more

Rated 1 out of 5 stars

It's been 2 weeks since I placed an order for a kettlebell and it's still not arrived despite saying 3-5 working days. I have emailed them but no reply, so I tried messaging them on Instagram but stil... See more

Rated 5 out of 5 stars

Ordered kettlebell standard cast perfect for the price two 24kg 10kg two bumper plates 10kg quality is good delivery is good. Ordered soft plyo box but as the description says soft and it is soft, wo... See more

Rated 5 out of 5 stars

Delivery was extremely quick. Dumbbells met my expectations and are really good to hold and look good too, if aesthetics are important to you. Would order from this company again as price competiti... See more

Company replied

Rated 1 out of 5 stars

After receiving the item and needing support, there was no response to 3 emails and many attempted calls. Don't bother ordering as if you need support (including exchange or refund) you will not get a... See more

Company replied

Rated 5 out of 5 stars

Easy website to navigate, simple ordering system. Goods delivered well packaged & at time specified. Dumbbells very good quality. I would order from this company again.

Company replied

Rated 5 out of 5 stars

As a senior person with a severe sprain to the ankle I found the ankle support from Kefl ideal. It reduced the pain and swelling within a couple of days and continues to support the healing process.... See more

Company replied

Rated 1 out of 5 stars

Bought a second Kettlebell from KEFL 3 weeks ago, as I rated the quality of my first order. This time it was damaged in transit so could not be delivered, which is strange in itself. Anyhow no respons... See more

Rated 5 out of 5 stars

Great customer service from these guys. Purchased a set of adjustable dumbbells a couple of months ago. They were great until one of them started to play up. I contacted Luna and she sent me out a rep... See more

Company replied

Rated 5 out of 5 stars

I was a first-time customer of Kefl, but felt reassured by the good reviews. The kettlebells I ordered came surprisingly quickly and were of high quality. I will definitely use them again and would wh... See more

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Rated 5 out of 5 stars

I have bought a few items from this company and they provide a fantastic service ….. items were delivered promptly and top quality as expected ….. I will be returning customer

Company replied

Rated 5 out of 5 stars

Speedy delivery, great value, good communication! Our only concern was that 2 sets of weights were packaged together...thankfully we had a good strong delivery driver!💪👍

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Rated 5 out of 5 stars

Very professional, the hex dumbells arrived promptly through parcelforce. I didn't need to contact the company & the dumbells are high quality. I would use KEFL again.

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Rated 5 out of 5 stars

I wish I’d found this company sooner. Fantastic service, goods delivered within 48 hours. Will definitely use KEFL again. Thank you

Company replied

Rated 5 out of 5 stars

Speedy delivery - well done. Good quality item for the price ( this is my 2nd time ordering) Cheap in comparison to other brands online but I have to say excellent quality and service.

Rated 5 out of 5 stars

Ordered item 10:21 on 26 Feb 2026, standard delivery advertised at 3-5 working days. Item arrived 08:22 on 27 Feb 2026. Item as described and at a very good price. Top class service - will order ag... See more

Rated 5 out of 5 stars

Really well organised website. Easy to navigate and when I ordered there were some very good deals available. The delivery was very fast and the products of good quality and exactly what I needed.

Company replied

Rated 5 out of 5 stars

Great service. Love my dumbbells rack and colourful dumbbells. Very quick delivery. One of my item on order was out of stock and communication was great.

Rated 5 out of 5 stars

I’ve ordered multiple kettlebells from Kefl. Excellent quality, shipped promptly and a reasonable price. They’re my go to for fitness equipment now.

Rated 5 out of 5 stars

Excellent service from start to finish! Products arrived in a timely manner and are great quality and perfect for what I bought them for!

Rated 5 out of 5 stars

I ordered some dumbbells and not only were they considerably cheaper than other sites, they were very easy to order. They arrived promptly and I’m happy to say that the quality is good. So, I’m very p... See more

Company replied

Rated 5 out of 5 stars

A great lightweight bit of kit which I use everyday it is height adjustable and sturdy if you have no steps to use this is a very good alternative

Company replied

Rated 4 out of 5 stars

Great product and good prices. Original order went astray in the post but when I contacted their customer services it was resolved very quickly

Company replied

Rated 1 out of 5 stars

Useless company to contact I’ve tried several times to contact this company as my goods haven’t turned up yet I’ve sent countless emails to their support email account but no reply, it’s now in the... See more

Rated 1 out of 5 stars

Rubbish...ordered an 8kg slam ball, didn't get it. Sent numerous emails to customer service department & nothing. Completely ignored. Obtained a full refund for the item via the Visa card company. Kef... See more

Company replied

Rated 1 out of 5 stars

Wrong item was sent. (Order no. 40328). I have sent multiple emails and FB posts requesting a redelivery or refund and have had no reply. No contact number available for company. Will now have to s... See more

Rated 5 out of 5 stars

Easy to order Great product and always kept Upto date with availability and offered to collect as local as an option Products ordered in daily use Thanks

Company replied

Rated 1 out of 5 stars

Ordered a set of KB and made the payment straight away. The order status stayed as confirmed for the next 16 days. Tried to contact the company through phone, email and web chat to get an update on... See more

Rated 1 out of 5 stars

I am still awaiting an order which is order almost 6 weeks ago. They took £4.99 for delivery in 3-5 days! I contacted their support email multiple times but no response yet! How do I get money back!... See more

Company replied

Rated 5 out of 5 stars

Great website!! I ordered a 20kg kettle bell to give my other one some company. It came well packaged and it was exactly what I ordered. Excellent product and service. Fast delivery!!

Company replied

Rated 1 out of 5 stars

This review is for the customer service not the product. The purchase and delivery were fine but when I asked for a refund they literally just ignored me. Item was only £20 but I got no corresponden... See more

Rated 5 out of 5 stars

Fast service. The kattle belly was properly packaged courier had no problem with the transfer. ⭐️⭐️⭐️⭐️ quality.

Company replied

Rated 5 out of 5 stars

Very good customer service. Good shipping update throughout purchase. Items arrived very well packed. And courrier was pleasant and professional. Thank you.

Company replied

Rated 1 out of 5 stars

Avoid buying from them they take your money and don’t provide the goods . Placed my order and they didn’t deliver. No reply to any emails having to get bank involved now to get my money back . Really... See more

Company replied

Rated 1 out of 5 stars

The delivery of our parcel was placed n the bin by Evri and the bin was taken away by the bin men on the same day. It has been impossible to get hold of the anyone at Kefl to explain the same. The... See more

Rated 2 out of 5 stars

I originally rated them 5 stars but i've been absolutely SPAMMED with requests to review the product, despite unsubscribing AND having actually already provided a review on both trustpilot and thei... See more

Rated 5 out of 5 stars

Order a wall ball and sandbag stand for the garage. Good price. Service and delivery was speedy. Would recommend and use again

Company replied

Rated 5 out of 5 stars

I recieved my items before the estimated delivery date The quality of the item was great will definitely be ordering more.


Company details

  1. #32 of 37 best companies in Fitness Equipment Wholesaler
  2. #207 of 230 best companies in Fitness and nutrition
  3. #133 of 143 best companies in Sporting Goods Shop

Written by the company

Welcome to KEFL, for your complete home fitness experience! Everything we do at KEFL is focused on providing the best possible service to our consumers. We are your One-Stop-Shop for everything you need to improve and upgrade you fitness experience. We create and manufacture high-quality athletic equipment. We strive to deliver your purchases in the quickest possible time and at an exceptional value by housing a wide range of products in our warehouse. From Weights to Plates, Dumbbells to Kettlebells, Yoga to Pilates, Exercise Balls to Resistance Bands, and Compression Support Items to help with recovery. Our unwavering commitment to providing the finest possible experience ensures that our customer service is unrivaled. Our products are helping people all around the world reach their fitness goals. However, we, like you, are constantly pushing ourselves to be on top of our game. Whatever your needs are, please get in touch with us because we would love to help you turn your ideas for your new gym into reality since many of our items are also appropriate for use in commercial gyms, enterprises, and educational facilities. Every day of the week, our customer care team is on hand, and we strive to answer to all inquiries within 24 hours. Contact us now at https://kefl.co.uk/pages/contact


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 16% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

2 different orders

2 different orders. 1 I received. The other was returned to them, don’t know why and no correspondence to explain. Tried to contact them, no response, tried again, no response….email… website…,2 different phone numbers…. Nothing!!! Then eventually, a missed call from them. No explanation, no apology.. eventually received my order, not without much frustration and stress . Won’t be buying again from this lot.

12 March 2026
Rated 1 out of 5 stars

Awful

Dreadful customer service and none delivery. One to avoid!

16 March 2026
Unprompted review
Rated 2 out of 5 stars

CUSTOMER SERVICE AT AN ALL TIME LOW

Bought 3 items recently. Zero issues with the quality actually really happy with it but customer service has been non existent!

Been trying to communicate through all means necessary, social media, email etc and have had zero response. I’m looking to exchange an item as I picked the wrong one and not one person has got back to me on it, but they can email me asking for a review.

Working in customer care daily myself I just think this is poor. Willing to accept purchases and receive payment but not willing to help their customers out.

Lucky the equipment has a bit of quality and look about it or I would give 0 stars in all honesty!

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Damaged item

Damaged item, trying to get hold of customer services for the last few days as it was delivered damaged due to poor packaging. Still unable to get hold of them, horrendous service
E!

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Non existent customer service

Non existent customer service! Product arrived quickly but damaged, I have emailed Kefl support numerous times over the last couple of weeks with no response, you can’t return an item without contacting the support email address and you only have 14 days to return, I am now passed this so I am stuck with an stepper I can’t use!!

25 February 2026
Rated 4 out of 5 stars

Quality and value superb!

Faultless item quality! Very well packaged. Value for money was outstanding. Only reason not 5 stars is I HATE Royal Mail as a courier. They're as bad as the cheap ones nowadays.

23 February 2026
Rated 1 out of 5 stars

Rubbish service

Still waiting for other half of delivery 2 weeks later , no reply’s to any emails or complaints forms don’t answer phone no chance of getting a refund or replacement as impossible to get hold of !!!

27 February 2026
Rated 5 out of 5 stars

Kefl overall brilliant

Web page is create to use. Products are all fantastic, prices are really good. Products are all well made. Very happy with what i have purchsed so far. And speedy delivery as well. Fantastic. Well done.👍💪

26 February 2026
Rated 1 out of 5 stars

wrong clips

Hey, we received the wrong clips. we needed clips for barbells for weightlifting not small barbell for body pump etc. Can we exchange please?

25 February 2026
KEFL logo

Reply from KEFL

Hi Terence,
The clips you received were the clips that were ordered, which were standard collars for 1-inch barbells rather than Olympic collars for 2-inch barbells. I’m assuming the Olympic version is what you were actually looking for. Seeing as you never emailed us either, we’ve just emailed you now, so please check your inbox and we’ll help you get this sorted. We’d appreciate the chance to resolve issues like this directly in future before a 1-star review is left, as it can have a real impact on our business.
KEFL

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