Bought 20kg kettlebells. Delivered in good time. Was the kefl brand with neoprene/nuroprene..??..??...nonetheless does the job. Bought them.at different times...sizes varied...colour varied...bu... See more
Company replied
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Based on reviews, created with AI
Welcome to KEFL, for your complete home fitness experience! Everything we do at KEFL is focused on providing the best possible service to our consumers. We are your One-Stop-Shop for everything you need to improve and upgrade you fitness experience. We create and manufacture high-quality athletic equipment. We strive to deliver your purchases in the quickest possible time and at an exceptional value by housing a wide range of products in our warehouse. From Weights to Plates, Dumbbells to Kettlebells, Yoga to Pilates, Exercise Balls to Resistance Bands, and Compression Support Items to help with recovery. Our unwavering commitment to providing the finest possible experience ensures that our customer service is unrivaled. Our products are helping people all around the world reach their fitness goals. However, we, like you, are constantly pushing ourselves to be on top of our game. Whatever your needs are, please get in touch with us because we would love to help you turn your ideas for your new gym into reality since many of our items are also appropriate for use in commercial gyms, enterprises, and educational facilities. Every day of the week, our customer care team is on hand, and we strive to answer to all inquiries within 24 hours. Contact us now at https://kefl.co.uk/pages/contact
United Kingdom
Replied to 16% of negative reviews
Typically replies within 2 weeks
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The yoga mat never arrived
I have numerous emails to yourself and evri
The photo of delivery was not my door
I don’t know what to do now
2 different orders. 1 I received. The other was returned to them, don’t know why and no correspondence to explain. Tried to contact them, no response, tried again, no response….email… website…,2 different phone numbers…. Nothing!!! Then eventually, a missed call from them. No explanation, no apology.. eventually received my order, not without much frustration and stress . Won’t be buying again from this lot.
Bought 3 items recently. Zero issues with the quality actually really happy with it but customer service has been non existent!
Been trying to communicate through all means necessary, social media, email etc and have had zero response. I’m looking to exchange an item as I picked the wrong one and not one person has got back to me on it, but they can email me asking for a review.
Working in customer care daily myself I just think this is poor. Willing to accept purchases and receive payment but not willing to help their customers out.
Lucky the equipment has a bit of quality and look about it or I would give 0 stars in all honesty!
Damaged item, trying to get hold of customer services for the last few days as it was delivered damaged due to poor packaging. Still unable to get hold of them, horrendous service
E!
It came packaged well and is a good price compared to other companies
Step is good quality and perfect for my step class
Non existent customer service! Product arrived quickly but damaged, I have emailed Kefl support numerous times over the last couple of weeks with no response, you can’t return an item without contacting the support email address and you only have 14 days to return, I am now passed this so I am stuck with an stepper I can’t use!!
great chrome dumbbells really happy with the quality and price.
Faultless item quality! Very well packaged. Value for money was outstanding. Only reason not 5 stars is I HATE Royal Mail as a courier. They're as bad as the cheap ones nowadays.
Still waiting for other half of delivery 2 weeks later , no reply’s to any emails or complaints forms don’t answer phone no chance of getting a refund or replacement as impossible to get hold of !!!
Web page is create to use. Products are all fantastic, prices are really good. Products are all well made. Very happy with what i have purchsed so far. And speedy delivery as well. Fantastic. Well done.👍💪
Hey, we received the wrong clips. we needed clips for barbells for weightlifting not small barbell for body pump etc. Can we exchange please?

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