I honestly don’t understand what’s going on with this company. I opened my account, received my very first SEPA transfer of €500, and immediately lost access to my money. Card payments are... See more
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See what reviewers are saying
I am using blackcatcard as my main crypto to euro card. Very easy to use, though APP itself needs some additional work not going to lie. I have 2 cards for myself and my wife both attached to sin... See more
Company replied
Very intuitive, but clear design, a bit gloomy though but okeish. I experience the same issue as reviewers Quower Hiller and Indre Bernotaite. I believe many more people face this problem which is... See more
Company replied
I had a very stressful experience with Blackcatcard. After receiving €1,000 into my account, I was unable to make transfers or access my funds. Every transfer attempt was cancelled, and customer s... See more
Company details
- Financial Institution
- Alternative Financial Services
- Cryptocurrency Service
- Non-bank financial service
- Payment service
Written by the company
An active Euro IBAN account and a virtual Mastercard in a few steps. The plastic card in 24 hours. International Card Delivery. Additional cardholders and even cards for Kids.
Contact info
31 Sliema Road, GZR 1637, Gzira, Malta
- blackcatcard.com
You should know
2.3
Poor
730 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't worry, ... you can do it.🤓
The application Is average for whatever card brand you sign up for; Just the BlackCatCard's verification code timeline is pretty much short and could give to you some hard time if you're not familiar with that.
26 May 2024
Reply from Blackcatcard
Dear Antonio Neglia,
Thanks you for your feedback! We really appreciate it.
And we will continue getting better for you.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Bartosz Wojtas,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear klant,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear ILJA BELAJEVS,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
SEPA transfers
SEPA transfers haven’t been working for 2 months, and they don’t give any clarity to the customers when it’ll be fixed.
17 May 2024
Unprompted review
Reply from Blackcatcard
Dear Gabriel Bouchard,
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We would also like to remind you that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
- Top up your account in euros through Binance pay using USDT from your Binance wallet!
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Good thanks
16 May 2024
Reply from Blackcatcard
Dear ALEKSANDRS BOTOSS,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
nothing works,cant transfer money
nothing works,cant transfer money. App slow and a lot of glichs
15 May 2024
Reply from Blackcatcard
Dear Valts Petersons,
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We would also like to remind you that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
- Top up your account in euros through Binance pay using USDT from your Binance wallet!
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
The app is great
The app is great! I will enjoy using it! I recommend registering via computer and then by phone! everything is perfect!
15 May 2024
Reply from Blackcatcard
Dear Margarit Velkov,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
The money is missing
Blackcatcard stolen my money in the past December. I was claiming my money a lot of times and only words , words, words.
In the last times already don’t answer to clients . They simply toke the mine and go . Never in my long life I saw more evident scam.
12 May 2024
Unprompted review
Reply from Blackcatcard
Dear Francisco J Garcia Santos,
We are sorry for your negative experience. If you can provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
Best regards,
Blackcatcard team
-------
Upd:
Dear Francisco J Garcia Santos,
Thanks for the review. You have not provided the requested details via the form the last time, that's why we were not able to identify you. If you would be kind to provide your details this time, we will be able to look into your case in depth and do your best to provide you with a solution.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Vadim Nicolaev,
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear FABRICE,RODRIGUE DANGANY.
You're telling us everything is fine, yet you've given us the lowest score. Please let us know what has caused such a low rating, and we will make every effort to resolve your issue and improve your opinion.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Sascha Arne Nicklich,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Bad support on chat
No SEPA transfer possible since more than 2 months and absolutely 0 informations.
It means i just can't pay my Employees neither bills my client. And nothing has been done to fix this.
Been a client for years and still no help!
29 April 2024
Unprompted review
Reply from Blackcatcard
Dear Pepper Potts,
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
Allow us to remind you that till the 1st of May, we have a special offer for cash withdrawals at ATMs across the EU. Withdraw cash beyond the usual limit of 200 euros, and pay no commission, specifically 1%!
We would also like to remind you that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
- Top up your account in euros through Binance pay using USDT from your Binance wallet!
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
They are totally unprofessional
They are totally unprofessional. Excesive fees and useless copy/padte monkeys support. Be careful
18 April 2024
Unprompted review
Reply from Blackcatcard
Dear Miguel Diez Ruiz,
We are sorry for your negative experience. If you can describe the problem you've encountered in more detail, as well as provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
Best regards,
Blackcatcard team
______
Upd:
Dear Miguel Diez Ruiz,
Thanks for the review. You have not provided the requested details via the form the last time, that's why we were not able to identify you. If you would be kind to provide your details this time, we will be able to look into your case in depth and do your best to provide you with a solution.
Best regards,
Blackcatcard team
Just tried to open an account but I’m…
Just tried to open an account but I’m once I gave all my details I have tried to get going and start moving money . BUT repeatedly I ha e tried to log on to the app and after the code is entered it just sits there not responding. Now I have read the reviews in here and I’m relieved I haven’t put any money in. Shame they have my personal details. However I have a number of accounts with challenger banks and I can see from the set up process that this just didn’t seem professional .
18 April 2024
Unprompted review
Reply from Blackcatcard
Dear Robert Grant,
We are sorry for your negative experience. If you can describe the problem you've encountered in more detail, as well as provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
Best regards,
Blackcatcard team
______
Upd:
Dear Robert Grant,
Thanks for the review. You have not provided the requested details via the form the last time, that's why we were not able to identify you. If you would be kind to provide your details this time, we will be able to look into your case in depth and do your best to provide you with a solution.
Best regards,
Blackcatcard team
Great technical support
I am starting to use it for the first time, registration has been simple and the technical support help has been very good.
17 April 2024
Reply from Blackcatcard
Dear JULIAN MATEO MOLINA,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Valentin,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Faulty bank, no response
For whatever reason they ask me to, re registrate when I do that it tell me to repeat the same again
It tells me that I should wait maximum 48 hours, which have long passed.
The support it totally hopeless and cant tell me what problem and how long I should wait?
Totally unserious I would never put a dime in this bank
The app is full fault and you have to restart constantly
Answer to Blackcatcard
Hello Blackcard,
I'm encountering a significant challenge with address registration, and it seems your support team, while undoubtedly dedicated, lacks familiarity with the nuances of the Scandinavian paperless system.
Local Knowledge:
In Scandinavia, all identity verifications for government purposes are conducted through an app called MITID; the use of paper documents has long been obsolete. Your requirement for documents that we haven't utilized in years is puzzling.
Rigid Document Application:
I've submitted my passport, national ID, healthcare card, driver's license, tax documents, and even a gas bill, only to have them all rejected. Frankly, this feels absurd. Your support team's response stating, "The driver's license and passport do not contain your residential address. The health card document is not in the list of acceptable ones," demonstrates a lack of understanding of our local practices. In Scandinavia, neither driver's licenses nor passports typically feature addresses, and the health card is our primary physical ID with an address. The fact that these three cards together are deemed insufficient is confounding.
Typo:
An inadvertent typo led me to spell "Copenhagen" as "Copehagen," missing an "N." When I requested a correction, I was informed it was impossible, but the application could be rejected, allowing for the correction. However, the submitted document spelled the city name as "københavn" in the local language, adding to the rigidity of the process. Additionally, there was a discrepancy between the city name in the document ("Copenhagen") and the application form ("Copehagen").
I've attempted to register twice, but the process halted after scanning my passport, preventing me from updating my address.
Furthermore, during a chat session, the chat abruptly ended, forcing me to restart with support whose grasp of English was subpar.
I would appreciate your assistance in resolving these issues promptly.
9 April 2024
Unprompted review
Reply from Blackcatcard
Dear Lars jespersen,
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
______
Upd:
Dear Lars jespersen,
We have carefully reviewed your query.
During registration, a mistake was made while entering your personal data. Also, the documents required to complete the registration were not uploaded.
Our support team had notified you about these inaccuracies and asked you to provide the necessary documents and correct the mistake, as support staff cannot do this independently.
We have asked our support team to resend you the message indicating the error in your registration data.
If for any reason you do not have such a message, please contact support through the chat in our application, where our staff are available 24/7 to answer all your questions and assist you in completing your registration as quickly and easily as possible.
We hope that one day your opinion might become better, as we try our best to help our clients.
Best regards,
Blackcatcard team
______
Upd:
Dear Lars jespersen,
Our support experts are not physically able to alter personal data filled out by clients themselves.
Please reach out to our support team via the chat in our app and submit a request to cancel your current application, so you can apply afresh and provide the correct registration data. Our support team is eagerly waiting for your request. You may do this at any time that suits you—24/7.
As for the situation with registration documents:
We are constantly working on updating and improving the registration process. There is currently a list of documents accepted for registration, which you can view at this link: https://blackcatcard.com/registration/what-documents-are-required-for-registration/
When going through the new registration process, please make sure to carefully fill out all fields, so all names fully match those on the submitted documents.
If you have a double name, please enter it in full.
All uploaded scans of documents should be of good quality, without glare or darkenings.
By following all the above points, the registration process will go as quickly as possible.
We hope that one day your opinion might become better, as we try our best to help our clients.
Best regards,
Blackcatcard team
An awfull experience
an update after a reply from the company:
Dear Blackcatcard team, it doesn´t help anybody to post the same reply to any concern from your customer. It´s even worse actually - it means you don´t read it properly, you just don´t care.
If you intend to lose as many customers as possible, just continue like this, the result will meet you very soon.
________________________________________________
I joined Blackcatcard in March 2024 after a relatively smooth registration. Once an account has been established, I sent the first top-up there. After 3 days it wasn´t credited so I asked support (via chat) where the problem is. Well, the truth was that SEPA payments are not supported "at the moment" but this problem will be sorted out very soon. No, it wasn´t - it is April 2024 and still no SEPA payments are available.
In the meantime I received their card (nice design btw) but again a "technical problem" during card activation appeared. Not that much trouble for me as I can´t top up my account, so the card is useless so to so.
On April 8th 2024 I made another attempt to confirm that SEPA payments are already available (as promised in previous communication). No, they are not ...
Furthermore, all my personal data and account data were deleted from an application so I had to contact support again. Well, temporary technical issues (what a surprise!) ...
I decided to close my account because I don´t have any trust in this company anymore. My account will be closed within one month (!) and I am supposed to follow up the process in the application. Well, they locked my access immediately so no way how to follow up ...
Summary: unreliable and unpredictable company, think twice about sending your founds there
8 April 2024
Unprompted review
Reply from Blackcatcard
Dear Marko,
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
We value our customers for their patience and understanding during this period. That's why we have launched these unique offers in April:
- Enjoy fee-free cash withdrawals at ATMs across the EU until the 1st of May. Withdraw over the usual 200 EUR limit without the standard fees, namely without the 1% commission.
We’d like to remind you, however, that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
- Top up your account in euros through Binance pay using USDT from your Binance wallet!
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
______
Upd:
Dear Marko,
We treat every customer individually. While a majority of inquiries revolve around the same question, it might seem that our responses are identical. This is not the case.
We have already provided you with a response about the SEPA situation. We are genuinely sorry that you had to experience this particular time interval.
But, this period has already ended, and the process of connecting clients to SEPA is already underway.
Regarding your situation with the personal account:
The problem described in your review needs close attention, as it's not an average case. Please, provide additional data via the Trustpilot form, so we will be able to solve it fully.
Best regards,
Blackcatcard team
________
Dear Marko,
We have carefully reviewed your query. On April 8, we had technical difficulties, resulting in some customers temporarily unable to see their account details. You were one of those affected.
Our technical specialists timely detected and resolved the issue. Currently, the app is operating normally and all data is being correctly displayed.
To refine the status of your account closure request, you can contact us by email at support2@blackcatcard.com, where our 24/7 specialists will inform you of the current status and answer any other questions you may have.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
One star is exceeding my desired…
One star is exceeding my desired rating. Never experienced such an awful financial company. From day one being the 26th February the day I opened the account until today 6th April had an issue with the sepa transfers meaning they let you open the account yet you are unable to use it because you cannot transfer funds. Complete waste of time. I wouldn't suggest it to anyone.
6 April 2024
Unprompted review
Reply from Blackcatcard
Dear george aquilina,
We are truly sorry and we apologize to you for the temporarily unavailable SEPA transfers. At this moment in time, we are in the process of integrating the SEPA service and our first customers are already receiving their new IBAN.
Don’t miss the push and an email when you get your new account details!
We’d like to remind you, however, that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
- Top up your account in euros through Binance pay using USDT from your Binance wallet!
Also, take a look at the unique offers we've prepared for you in April:
- Say adieu to the dormancy fee for March. For those accounts that haven't seen action for over six months, March will be exempt from counting as an inactive month. That's right, one of our least loved fees temporarily disappeared!
- Enjoy fee-free cash withdrawals at ATMs across the EU until the 1st of May. Withdraw over the usual 200 EUR limit without the standard fees, namely without the 1% commission.
It's our way of saying THANK YOU for being part of the Blackcatcard family. Whether near or far, your trust in us keeps our global vision thriving. Stay tuned for further updates and enjoy these benefits designed just for you!
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
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