I honestly don’t understand what’s going on with this company. I opened my account, received my very first SEPA transfer of €500, and immediately lost access to my money. Card payments are... See more
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See what reviewers are saying
I am using blackcatcard as my main crypto to euro card. Very easy to use, though APP itself needs some additional work not going to lie. I have 2 cards for myself and my wife both attached to sin... See more
Company replied
Very intuitive, but clear design, a bit gloomy though but okeish. I experience the same issue as reviewers Quower Hiller and Indre Bernotaite. I believe many more people face this problem which is... See more
Company replied
I had a very stressful experience with Blackcatcard. After receiving €1,000 into my account, I was unable to make transfers or access my funds. Every transfer attempt was cancelled, and customer s... See more
Company details
- Financial Institution
- Alternative Financial Services
- Cryptocurrency Service
- Non-bank financial service
- Payment service
Written by the company
An active Euro IBAN account and a virtual Mastercard in a few steps. The plastic card in 24 hours. International Card Delivery. Additional cardholders and even cards for Kids.
Contact info
31 Sliema Road, GZR 1637, Gzira, Malta
- blackcatcard.com
You should know
2.3
Poor
730 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They take all your informations without opening an account
I'm upset with BlackCatCard. I provided all needed documents to open an account my id card , adresse verification , phone number , but after two months of waiting and contacting them, my account still isn't open. This is very unprofessional and make me look for others alternatives
5 April 2024
Unprompted review
Reply from Blackcatcard
Dear Omar Chtourou,
We are sorry for your negative experience. If you can provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
_______
Upd:
Dear Omar Chtourou,
We are sorry for the caused inconvenience, but that now the problem is solved. We hope that one day your opinion might become better, as we try our best to help our clients.
Always strive not to leave your personal data in open and public places, as it's not completely safe. Please, edit your review and remove the phone number which you've provided.
Best regards,
Blackcatcard team
Absolutely unacceptable and unprofessional
They suspended any form of SEPA transfers in or outgoing for the entire month of March promising it would be restored by the end of March.
Now in April they say:
"It is planned that the first groups of clients will have access to the new IBAN accounts and SEPA functionality in the first weeks of April. We cannot specify which clients will be the first."
What does the plural of the word "weeks" mean? There are only 4 weeks in a month anyway.
This communication couldn't be more vague. They do not commit to any clear date by when things work again for all clients.
The business practices of this institution have no integrity. How do you suppose to work with such a bank? How is it possible that the Maltese authorities even let them operate?
4 April 2024
Unprompted review
Reply from Blackcatcard
Dear Carsten,
As we promised, we have completed the transition to our new SEPA service provider by the end of March, which was announced on March 29th. This phase is now complete.
We're excited to announce that the next phase, the customer connection phase has already commenced.
Due to technical difficulties, including AML/KYC customer verification procedures carried out by the service provider itself, in accordance with regulatory requirements, customers will be connected gradually, not all at once, so this will take some time..
As the service is connected, customers will receive new IBAN. Upon assignment, customers will also receive a push notification and an email with instructions on how to use SEPA payments.
We understand that delays can cause inconvenience, and we appreciate your patience in this matter.
We are doing everything in our power to expedite this process.
If you have any additional questions, do not hesitate to ask them in the chat of our application. Our 24/7 support specialists will always be happy to help you.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Ismail Sosse Alaoui,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
It's been 2 months
It's been 2 months, I still haven't received my money. support can't answer anything intelligible on the topic of when they will return my money to me. there is a suspicion that they are scammers
the transaction number
PPYcdce89cd-734c-4544-8f91-67cc68ce948
3 April 2024
Unprompted review
Reply from Blackcatcard
Dear Ilze Balsere,
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
Just become client to your internet…
Just become client to your internet bank and until now everything went ok. I hope on the future continue be the same!
3 April 2024
Reply from Blackcatcard
Dear Konstantinos,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
I'm waiting for a refund from June, 2023
I had a refund issued on June 14th, 2023, to a BlackcatCard account. By the time this refund was issued my BlackcatCard account was already closed, so I didn't received the funds.
I contacted the customer support on 2023, July 21st, regarding this issue and shared all the information requested.
Since then I have been trying to get in touch with the customer support several times and they always reply to my emails but never helped me having the situation solved. They only ask for my patience and understanding.
Right now, it's almost a year since my refund was issued and BlackcatCard is keeping my money.
I only ask to have my money back. If it was the other way around I would have to pay interest.This situation is completely unacceptable.
14 June 2023
Unprompted review
Reply from Blackcatcard
Dear Telma dos Santos Almeida,
We are sorry for your negative experience. If you can provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
Attention
I warn you about this bank, I have always had a good opinion until now. It's hard for me to get the funds back because after the transaction, they keep telling me that I have to wait for some confirmation, how long can I wait, no transaction lasts that long, it's been almost a week and they can't even say how long it may take, I'm afraid that these funds are not mine at all. they won't make it.
After so long, my money is still in hold status, there is no change at all. blackcatcard support refers me to mastercard with this problem. Mastercard says Blackcatcard should help me. The sender of these funds claims that the transfer has been made and the bank is most likely blocking the funds.still no funds and no help either mastercard says I should get help from blackcatcard and blackcatcard again tells me to contact mastercard. I no longer believe that I will ever receive funds
23 March 2024
Unprompted review
Reply from Blackcatcard
Dear Gabriela Kargulewicz,
We are sorry for your negative experience.
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
______
Upd:
Dear Gabriela Kargulewicz,
Thank You for Your Message.
We have carefully reviewed your query. The transactions you report have arrived with the status "Hold". This means that the sender of the transaction has not sent confirmation for these operations. As soon as the sender confirms the operation, the funds will immediately become available for spending on the card.
Unfortunately, we cannot know when the sender will send the necessary confirmations. This depends solely on the sender themselves. However, you can contact the sender of the transaction to find out the confirmation deadlines.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
______
Upd:
Dear Gabriela Kargulewicz,
We've double-checked this transaction and it's still unconfirmed by the sender. This means the sender is yet to confirm this transfer. Unfortunately, we can't influence this situation as it is up to the sender, and it's beyond our control. However, if 35 days elapse since the operation was carried out by the sender, and the payment is still not confirmed, then this operation will be declined. In this case, you will need to contact the sender again to claim your funds.
Please don't hesitate to get in touch with us via the chat in our app. Our specialists are available 24/7 to keep you updated about the status of this payment, and also answer any other questions you may have.
Best regards,
Blackcatcard team
Stuck in KYC ducoment scann you wast my…
when I try to verify passport it say (BAD REQUEST) again and again it won’t let me trough out
10 March 2024
Unprompted review
Reply from Blackcatcard
Dear client,
We are sorry for your negative experience. Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
Meanwhile, please familiarize yourself with our recommendations on "What should I do if my ID scan is not accepted?" at the link: https://blackcatcard.com/registration/what-should-i-do-if-my-id-scan-is-not-accepted/
Perhaps this will be sufficient to resolve the issue.
We will be waiting for your response.
Best regards,
Blackcatcard team
_______
Upd:
Dear client,
Thanks for the review. You have not provided the requested details via the form the last time, that's why we were not able to identify you. If you would be kind to provide your details this time, we will be able to look into your case in depth and do your best to provide you with a solution.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Ivaylo Denchev,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Rozalina Georgieva,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
Absolutely unacceptable!
As you can see from all the latest reviews... This is absolutely unacceptable. To have your paycheck withheld, not for a day or two but for a month is unreal! People depend on this to survive, and BCC should have had a Plan B in place for situations like this. I now have to pay a lawyer to send documents to the court system to explain why my child support payment are late, in addition how do I pay my rent/bills/food/ gas to go to work. This is inexcusable for the time frame and not to mention no notification even after the fact. I wish there was legal action I could take here.
11 March 2024
Unprompted review
Reply from Blackcatcard
Dear Paolo,
We sincerely apologize for any inconvenience caused due to the temporarily non-operational SEPA transfers.
We assure you we are working 24/7 to restore this service as soon as possible. We plan to complete the recovery of SEPA transfers by the end of March.
We sincerely appreciate your trust and understanding in this matter.
We would like to remind you that all other Blackcatcard services are fully operational and ready for immediate use. These include:
- Unlimited money transfers for sending and receiving funds between Blackcatcard customers,
- All card operations - from online and offline payments and cash withdrawals to ordering additional cards,
- Binance Pay integration for topping up your Blackcatcard IBAN account in euros using your Binance USDT balance,
- The integrated cryptocurrency service for buying, selling, receiving and sending cryptocurrency can be used to top up your Blackcatcard account and withdraw money from it.
For example: With our card, you can withdraw cash from any ATM convenient for you. You can then use the cash for various needs, depending on your requirements.
Do not hesitate to ask any questions in our app chat, where you will be answered 24/7 on all your questions, and helped in solving any problems!
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Great Graphic but that's all
Pretty graphic funny black cat printed on the card, but that's all. How can I top up my account if SEPA is not working and I don't know where to buy a top up code in Italy? Is there any way to buy a top up code online? I'll edit the review and change the number of stars as soon as you solve this problem. As it stands, I give one star because there is 0 assistance, 0 information on their website, 0, 0, 0 of anything.
I tried SEPA tranfers from all my acoounts, none worked. I even tried to top up this account with Vinted money, didn't work either.
Agency policy is completely wrong and their behaviour is worse by the way, because not even a notification informed me that SEPA wasn't working for this account, I had to find It reading reviews on Trustpilot....
Knowing the situation I wouldn't have opened the account. I bet they will start charging me for the months that I didn't use at the end, but I'm forced not to use this account IF I AM NOT ABLE TO TOP IT UP.
9 March 2024
Unprompted review
Reply from Blackcatcard
Dear Andrea Cotturone,
Regarding the restoration of SEPA transfers:
We are sorry for your negative experience.
We want to assure you that this challenge has in no way affected the financial institution’s integrity and the security of your funds. Although the timeline may vary slightly, we expect to complete the transition by the end of this month. We are literally working 24/7 with no days off to do everything possible to speed up the launch.
All other Blackcatcard services are operating at full capacity and are ready for your immediate use. These include:
- Unlimited money transfers for sending and receiving funds between Blackcatcard clients,
- All card operations - from online and offline payments and cash withdrawals to ordering additional cards,
- Binance Pay integration for topping up Blackcatcard IBAN account in Euro using Binance USDT balance,
- The integrated crypto service for buying, selling, receiving, and sending cryptocurrency, can be used for funding a Blackcatcard account and withdrawing money from it.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
_______
UPD:
Dear Andrea Cotturone,
dormancy fee occurs if a client has a Blackcatcard account, but it’s been inactive for over 6 months. However, we aim to finalize the restitution of SEPA transfers by March-end.
If your account does not cross the six-month period of inactivity by this time, you have absolutely nothing to worry about. Subsequently, you'll be capable of freely carrying out SEPA payments, and the dormancy fee won't affect you.
A little earlier, we also informed you that all other services are fully available for use, and provided their list. Utilizing these services will help to avoid the imposition of a Dormancy fee.
Additionally, should you have any queries about our service, you can reach out to us any time through our app's live chat, which is available 24/7. We are always ready to assist you with any of your concerns!
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Useless, crooked company
Things were acceptable with Blackcatcard until this week when I chased a payment from a company I work for. I contacted Blackcatcard who gave me the usual response of how they are changing SEPA providers so payments can't be processed right now. I asked them why they didn't inform me of this and got a robotic response about how I can still top up my account via card or crypto. The absolute audacity of this move is hilarious and shocking; if I can't receive funds and have not been told, why on earth would I dump a single euro into my account? I asked again why I wasn't told and I was informed that it was posted on social media. Quite why they couldn't send an email out as well (which would have taken ten minutes) is beyond me, and why they didn't give anyone advance notice so they could make alternative arrangements is ridiculous. For someone who prefers to be told by a financial institution about a catastrophic failure of its services, rather than being expected to check Facebook, this is just nuts.
I have reported them to the Malta Financial Services Authority and today have escalated the matter to the financial arbiter in Malta as well. I'd encourage everyone else to do the same. This crooked sham of a company need to be held to account.
7 March 2024
Unprompted review
Reply from Blackcatcard
Dear Chris Redman,
We regret to inform you that the disabling of SEPA payments was an unexpected situation influenced by a range of factors, which you can learn more about via this link: https://telegra.ph/SEPA-Update-03-01-2. Our inability to give you prior notice was due to the unforeseen nature of this development.
Your suggestion regarding an email mailing list has been taken into consideration and we value your understanding and continuous support. Stay tuned for updates and know that we are always working on ways to improve our service.
Regarding the restoration of SEPA transfers:
We are sorry for your negative experience.
We want to assure you that this challenge has in no way affected the financial institution’s integrity and the security of your funds. Although the timeline may vary slightly, we expect to complete the transition by the end of this month. We are literally working 24/7 with no days off to do everything possible to speed up the launch.
All other Blackcatcard services are operating at full capacity and are ready for your immediate use. These include:
- Unlimited money transfers for sending and receiving funds between Blackcatcard clients,
- All card operations - from online and offline payments and cash withdrawals to ordering additional cards,
- Binance Pay integration for topping up Blackcatcard IBAN account in Euro using Binance USDT balance,
- The integrated crypto service for buying, selling, receiving, and sending cryptocurrency, can be used for funding a Blackcatcard account and withdrawing money from it.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Better not to deal with them if you…
Better not to deal with them if you don't want to lose money.
8 March 2024
Unprompted review
Reply from Blackcatcard
Dear Marc Collert,
We are sorry for your negative experience. If you can describe the problem you've encountered in more detail, as well as provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
Best regards,
Blackcatcard team
_______
Upd:
Dear Marc Collert,
Thanks for the review. You have not provided the requested details via the form the last time, that's why we were not able to identify you. If you would be kind to provide your details this time, we will be able to look into your case in depth and do your best to provide you with a solution.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear TSVETOMILA,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
They took my money 2500€
I ve made a two transfers to my blackcat account in total 2500€. And it never arrived. I sent it a week ago. I asked the support in the chat. And they replied to me that temporarily they don’t have an access to SEPA provider to look for my deposits because they are “switching SEPA provider” and it can take a month to resolve it. Without any prior notice. What a hell. I will update my review as soon as something changes.
Update:
Funds have been returned back. I got no claims against blackcatcard. But still. This is very unprofessional to not to warn your customers that IBAN that they see in their banking app is bot valid anymore.
1 March 2024
Unprompted review
Reply from Blackcatcard
Dear Arsen Freeman,
We are sorry for your negative experience. If you can describe the problem you've encountered in more detail, as well as provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
Best regards,
Blackcatcard team
________
Upd:
Dear Arsen Freeman,
Currently, SEPA transfers are not operational. This means you cannot send or receive SEPA transfers through us. If you have sent us a SEPA transfer, it will be promptly returned to the sender within the time set by the sender's bank. On average, this takes 48 hours (excluding weekends and the sender's bank holidays), but the timeframe can sometimes vary depending on the conditions set by the sender's bank. For details about the return timing, please contact the support team of the bank from which the SEPA transfer was made.
Regarding the restoration of SEPA transfers:
Although the timeline may vary slightly, we expect to complete the transition by the end of this month. We are literally working 24/7 with no days off to do everything possible to speed up the launch.
We want to assure you that this challenge has in no way affected the financial institution’s integrity and the security of your funds. All other Blackcatcard services are operating at full capacity and are ready for your immediate use. These include:
- Unlimited money transfers for sending and receiving funds between Blackcatcard clients,
- All card operations - from online and offline payments and cash withdrawals to ordering additional cards,
- Binance Pay integration for topping up Blackcatcard IBAN account in Euro using Binance USDT balance,
- The integrated crypto service for buying, selling, receiving, and sending cryptocurrency, can be used for funding a Blackcatcard account and withdrawing money from it.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Everything is fine
Everything is fine. The system quickly recognized the face in the photo.
2 March 2024
Reply from Blackcatcard
Dear Marlen Akashev,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Aleksander Kazimierz Piorun,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
The real issue isn't just the SEPA…
The real issue isn't just the SEPA service disruption; it's the lack of communication. Loaded funds are stuck without options. Plus, last year's crypto loss with zero resolution, despite endless "investigations"((
Get another 1 star review!
29 February 2024
Unprompted review
Reply from Blackcatcard
Dear Eugene B,
We are sorry for your negative experience. If you can describe the problem you've encountered in more detail, as well as provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
Regarding the situation with SEPA transfers:
Blackcatcard is currently undergoing switching SEPA payments providers which results in temporary delay in payments conduction. We understand how important this is to you and thank you for your trust in us. Our technical team is actively working on resolving this issue with the utmost urgency and efficiency.
Please note that all card operations are fully available and not affected, so you can pay online and offline with your Blackcatcard as usual, as well as withdraw cash from any available ATM
In addition, the crypto service is also fully accessible.
With our integration with Binance Pay, you can easily top up your account in euros using the Binance account and USDT assets. You can learn more about this service here: https://blackcatcard.com/binance-connects
We apologize for any inconvenience this switch may cause and will keep you informed with updates on the situation and notify you as soon as SEPA transfers are back.
For further information and assistance, please contact our support team in-app or via the website.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
DON'T PUT YOUR MONEY HERE
You'll never be able to withdraw your balance : SEPA transfers just stopped working and their "support" is just sending the same message over and over that they're currently switching their SEPA provider. The chat support just stopped working, hopefully I found an email somewhere. Anyway, "support agents" always sounded like bots or parrots sending the same templates over and over. Useless.
IMHO, they are just under investigation and will close soon.
29 February 2024
Unprompted review
Reply from Blackcatcard
Dear Renaud,
Thank you for your feedback.
You can withdraw funds without SEPA transfers. For example, through a crypto service, or by cash withdrawal. All these services are fully available.
We assure you, we have no plans to close down.
Regarding the situation with SEPA transfers:
Please be aware that Blackcatcard is currently undergoing switching SEPA payments providers which results in temporary delay in payments conduction. We understand how important this is to you and thank you for your trust in us. Our technical team is actively working on resolving this issue with the utmost urgency and efficiency.
Please note that all card operations are fully available and not affected, so you can pay online and offline with your Blackcatcard as usual, as well as withdraw cash from any available ATM
In addition, the crypto service is also fully accessible. And until February 29, 2024 inclusive, you can top up your account via Binance pay with a 0% commission.
We apologize for any inconvenience this switch may cause and will keep you informed with updates on the situation and notify you as soon as SEPA transfers are back.
For further information and assistance, please contact our support team in-app or via the website.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
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