I honestly don’t understand what’s going on with this company. I opened my account, received my very first SEPA transfer of €500, and immediately lost access to my money. Card payments are... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am using blackcatcard as my main crypto to euro card. Very easy to use, though APP itself needs some additional work not going to lie. I have 2 cards for myself and my wife both attached to sin... See more
Company replied
Very intuitive, but clear design, a bit gloomy though but okeish. I experience the same issue as reviewers Quower Hiller and Indre Bernotaite. I believe many more people face this problem which is... See more
Company replied
I had a very stressful experience with Blackcatcard. After receiving €1,000 into my account, I was unable to make transfers or access my funds. Every transfer attempt was cancelled, and customer s... See more
Company details
- Financial Institution
- Alternative Financial Services
- Cryptocurrency Service
- Non-bank financial service
- Payment service
Written by the company
An active Euro IBAN account and a virtual Mastercard in a few steps. The plastic card in 24 hours. International Card Delivery. Additional cardholders and even cards for Kids.
Contact info
31 Sliema Road, GZR 1637, Gzira, Malta
- blackcatcard.com
You should know
2.3
Poor
730 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far 5 out of 5.
So far 5 out of 5.
Fast onboarding without any complex forms, very easy and straightforward. Nice user friendly app experience. If you choose Express Card delivery it comes to your door in my case next day which was amazing!
I hope the rest of the service including crypto offering will follow suits. Will definitely recommend to my friend.
4 January 2024
Reply from Blackcatcard
Dear Alexei B,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
REFUND MY MONEY!
Hello. My account was blocked for several months. I waited for several months for an answer while they resolved the issue. After numerous messages, they finally asked me to give them the details so that they could withdraw my money, since the account was being closed. I sent them all the details and have been waiting for the withdrawal of money for more than a month. Every day they promise to solve the problem, but it lasts, and lasts, and lasts. Please finally withdraw my money to the account I indicated!
UPD: They replied that an AML check was being carried out and so on. This check has been going on for several months. The most interesting thing is that they wrote a letter, said that the account was being closed and asked for my details, then wrote to me to send a confirmation that these were my details. I threw off the opyat. But the money is still not withdrawn. I'm a mother, there is a war in my country, I can't leave the country because this bank hasn't withdrawn my funds yet! For several months now, there have been only promises to speed up and so on!! HELP SOLVE!
UPD: Today is already January 15th. They will answer with templates! The answer is: WE cannot give you a time frame! They're just making fun of people!
5 January 2024
Unprompted review
Reply from Blackcatcard
Dear Oly Koz,
We are sorry for your negative experience. If you can provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
______
Upd:
Dear Oly Koz,
We are sorry for the inconvenience. Unfortunately, AML checks are a legal requirement, and the process is carried out according to protocols that we can't speed up.
Please, check your email inbox and/or support chat in the Blackcatcard app and online bank regularly, if the compliance team requests additional documents. Your replies will speed up the process.
We are relying on your patience and understanding.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Julia Barbara,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
Very very good
3 January 2024
Reply from Blackcatcard
Dear Laura,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
It's a secure sign-up
2 January 2024
Reply from Blackcatcard
Dear Ģirts Eimanis,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
Government issued address card not…
Government issued address card not accepted,ridicolous people,they should check on politicians for money laundering from public money to private then they may could be useful 🤣🤣🤣🤣
28 December 2023
Reply from Blackcatcard
Dear Tom,
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
_______
Upd:
Dear Tom,
Thanks for the review. You have not provided the requested details via the form the last time, that's why we were not able to identify you. If you would be kind to provide your details this time, we will be able to look into your case in depth and do your best to provide you with a solution.
Best regards,
Blackcatcard team
Their fee for account inactivity is 15€/mounth
Their fee for account inactivity is 15 euros/month, even if there is no money there. If you once created an account and returned to it to use it now, you owe them 200-300 euros. I found out when I topped up my account. This is a form of fraud. Normal companies do not have such tariffs. Stay away from this.
UPD 25.12 - How do you want to help me with my case?) Yesterday you demanded 250 € by email because I have never used your bank. I'll post the correspondence here.
UPD2 25.12 - What do you want to argue about now? Or what kind of help would you like to give me?
What's wrong with my review? You are the only neobank that charges such a commission for inactivity (without displaying it anywhere as a debt or any transactions in account, UNTIL CLIENT TOP UP ACCOUNT).
You explain to me that you legally beat me and received my 110€ without any services! I congratulate you!
And in my review I warn other people from working with you, because this is the worst offer on the market in my opinion. This is a market, you know?
Well, no need to lie, yesterday I received a letter where you ask me to top up my account with 250 € to pay the commission. Don't dig yourself deeper with your answers.
24 December 2023
Unprompted review
Reply from Blackcatcard
Dear Vitalii Maksimov,
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help,
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
_______
Upd:
Dear Vitalii Maksimov,
Dormancy fee occurs if a client has a Blackcatcard account, but it’s been inactive for over 6 months. We do our best to provide the best pricing to our clients, and you know the maintenance of your account is free for a client. However, when an account is inactive, its maintenance costs us money, which is unsustainable for us in the long run. If you don’t use your account — there is always an option to close it. In this situation, we don’t force you to pay a dormancy fee.
You can find more about dormancy fee here:
https://blackcatcard.com/blog/what-is-a-dormancy-fee-and-why-should-you-consider-it/
Best regards,
Blackcatcard team
Blackcat do not give money back for more than 2 months
I have been a black cat card customer for over 5 years. I used all their services, and I was very glad and happy. I ordered a physical card for myself and made a lot of purchases.
On October 17, 2023, my account was blocked with my money in the amount of 5713 euros. They blocked me without warning and without notification, my card was tied in a taxi, so I was very surprised when I couldn't pay for a taxi on the way to the airport. Next, I wrote them a lot by email and chat, received some excuses and expectation. Next, they asked me to provide an alternative iban in my name to send my funds there. I provided them with all this. The black cat card company has set a deadline of 30 days, during which time they must send me money. The deadline of 30 days is out. Accordingly, I did not receive anything. Nothing has happened in more than 2 months!
Now I'm collecting all the documents and I'm going to file a pre-trial claim against this company. I'm also going to file pre-trial claims with the banking regulators.
I think what the blackcatcard company is doing is pure fraud
UPD: this company is afraid of making any information public. today I was blocked in their telegram channel chat.
UPD: TrustPilot form? How do I do this?
UPD: Send
UPD. Today is 4 January and there is no response from this company(BlackcatCard and Papaya LTD)
On Monday, I am contacting law enforcement agencies
17 October 2023
Unprompted review
Reply from Blackcatcard
Dear Artem,
The problem described in your review needs close attention, as it's not an average case. Please, provide additional data via the Trustpilot form, so we will be able to solve it fully.
Best regards,
Blackcatcard team
_______
Upd:
Dear Artem,
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
I registered my Blackcatcard wallet…
Update 23.12.2023
I think I owe Papaya Ltd's "Blackcatcard" a big apology. The whole problem has been resolved and to my satisfaction. I mistakenly stated in my registration that I was a politically exposed person, which defacto triggered a more extensive and thorough investigation of the application in relation to EU legislation. It should also be mentioned that if it were not for this portal, the clarification of the whole matter would not have taken place. So thanks again ! You guys are great! And have a wonderful Christmas :)
—————————————————————————-
Update 22.12.2023
I'm not a politically exposed person and neither has my family ever been. I have re-run your registration and KYC verification this morning. Again with the same result ! You want a complete financial history for 12 months and I am not a politically exposed person and it was not marked in the application ... frankly it makes me feel weird, apparently this is your practice, I don't know what to think about it…
—————————————————————————
I registered my Blackcatcard wallet today and after several attempts, the KYC verification was successful. What was my surprise when I received an email saying Your registration with Blackcatcard was not completed. We need a document confirming the source of your funds to complete this process:
Please send us a bank statement showing your cumulative income for the last 12 months.
This is a totally unacceptable invasion of my privacy and for a wallet that doesn't even have a full banking license and has a very mediocre 3.5 star rating here, I find it almost rude. I am very disgusted and definitely do not recommend this "service", do not waste your time here …
20 December 2023
Unprompted review
Reply from Blackcatcard
Dear Ladislav,
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
Best regards,
Blackcatcard team
_______
Upd:
Dear Ladislav,
If the client notes that he or she is a Politically Exposed Person (PEP), and/or is a relative of PEP, then a letter is sent to the client's email with a request to provide the relevant documents to pass the verification of belonging to PEP.
This procedure is established by law and cannot be ignored.
If a client is not a PEP, then it should be noted so this during registration. Then, the step of checking whether a client is a PEP will be skipped and there will be no need to go through it unless it will be countered during the application processing.
We are sorry that this caused you any inconvenience.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
_________
Upd:
Dear Ladislav,
Thank you for your feedback!
We will continue getting better for you.
Merry Christmas and Happy New Year!
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Petar,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
Great customer service.
14 December 2023
Reply from Blackcatcard
Dear Henry TM,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Registration very easy
Registration very easy and fast support. Thanks to blackcatcard team!
14 December 2023
Reply from Blackcatcard
Dear refik huseyinbas,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Mourad Mohammedi,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
TOP BlackcatCard-Team* & Supportful Customer Happiness* Service
The BlackcatCard-Team* provided empathetic help & mindful guidance throughout the (re)arrangment process - Thank you so much ... !!! ...
9 December 2023
Reply from Blackcatcard
Dear D.Z.,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Ivan Suchy,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Bank always with troubles
Bank always with troubles. They block my card because they have trouble with app and make wrong transactions to my card . After that they block ma card with my money!!! 2 month money on card and they don’t give it back!!!
the worst bank !!!!!!!
SCAM
6 December 2023
Unprompted review
Reply from Blackcatcard
Dear Сабина Насибова,
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help,
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
________
Upd:
Dear Сабина Насибова,
As we comply with all Maltese and EU financial regulations, sometimes we are obliged to check transactions for security and AML reasons. Unfortunately, this is not a process we can speed up.
The problem described in your review requires closer attention, since this is an atypical case. We are very sorry that the solution is taking so long. In turn, we have made every effort to resolve your issue.
On December 12, 2023, an email was sent to your email with further instructions to resolve the current situation. Please, check your email inbox and follow the instructions.
We value our clients and strive to be better for you!
We hope that this situation will not affect the further use of Blackcatcard and you will be motivated to change your review to a positive one.
Best regards,
Blackcatcard team
_______
Upd:
Dear Сабина Насибова,
We are sorry for the caused inconvenience, but that now the problem is solved. We hope that one day your opinion might become better, as we try our best to help our clients.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Shahid arshad,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
BLACKCATCARD BLCOKED MY MONEY WITHOUT ANY REASONS
Hello, my name it's Moraru Ecaterina, and recently became and blackcarcard member excepting they are serious, I have sent some money from my personal account and they have freezed my money, telling me it's under processing. Processing what if it's made from personal account to personal account! From an Austrian Bank bank I have sent to BlackCatCard.
The support could not help me with any questions just telling me wait will be processing!
24 November 2023
Unprompted review
Reply from Blackcatcard
Dear Moraru Ecaterina,
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help,
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
________
Upd:
Dear Moraru Ecaterina,
We are sorry for the inconvenience. Unfortunately, AML checks are a legal requirement, and the process is carried out according to protocols that we can't speed up.
AML checks usually takes from 1 to 14 days. But, the AML checks take longer time in some cases.
Please, check your email inbox and/or support chat in the Blackcatcard app and online bank regularly, if the compliance team requests additional documents. Your replies will speed up the process.
We hope that this situation will not affect the further use of Blackcatcard and you will be motivated to change your review to a positive one.
Best regards,
Blackcatcard team
______
Upd:
Dear Moraru Ecaterina,
We are sorry for the caused inconvenience, but that now the problem is solved. We hope that one day your opinion might become better, as we try our best to help our clients.
Best regards,
Blackcatcard team
Be aware with blackcatcard.
When I created the blackcatcard account I selected my first and last name for the card name. For some weird reason blackcatcard decided to put on card my middle names, for that reason I'm having security checks problems with the card. Customer support won't help, in my last interaction with them, they said that I provided false information, what a joke.
Also in transaction history my payments with the card do no appear, customer support won't help ether, they say an excuse, that the payments weren't verified by the merchants, this is not true, weeks has passed and no transactions on my history, I have several others online accounts and I know for sure that transactions settle in a few days.
I don't recommend this card because of my issues and customer support does not provide a solution for them, they give me only excuses.
Edit 30 January 2024
BlackCatCard still claims and I quote:
"Dear customer, unfortunately, we can't give an exact timeline as confirmation depends on from payment system. As soon as we receive confirmation, you will see the needed transaction in the transaction history and you will be able to verify incoming and outgoing transactions and check the correctness of the displayed balance.
Are there any other questions I can help you with?"
All custumer support assistants says the same, to me they starting to look like parrots or a chatGPT bot.
I'm still unable to see transactions history.
BlackCatCard fooled me. Do not let them fool you.
18 November 2023
Unprompted review
Reply from Blackcatcard
Dear Nuno Mendes,
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help,
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
_______
Upd:
Dear Nuno Mendes,
According to the technical specifications of the cards the number of characters for cardholder's first and last name are limited to 20 characters with spaces. If this limit is exceeded, the system automatically shortens it.
After this, you have the right to either agree with the option suggested by the system, or indicate your own spelling of the name. You chose the second option and indicated your spelling of the cardholder's name.
If, for some reason, you are not satisfied with a card with that name, you can issue a new card, indicating any other name (note the limit: 20 characters with spaces).
The cost of issuing an additional card is 7 EUR, and for a new name you will need to pay additional 5 EUR.
When issuing an additional card, please keep in mind that account maintenance is no longer free, and is only 2 EUR per month (regardless of the number of additional cards).
You can contact Blackcatcard support and submit an application to close your current card. In this case, after ordering additional cards, the number of your cards will not exceed 1, and the service will remain free.
You can find more about prices here: https://blackcatcard.com/pricing/
Regarding the display of operations:
Unfortunately the confirmation speed is beyond our control.
Some transactions made with your payment card may not appear in the transaction history until we receive confirmation from the payment system. As soon as we receive confirmation, you will see the needed transaction in the transaction history and you will be able to verify incoming and outgoing transactions and check the correctness of the displayed balance.
Best regards,
Blackcatcard team
_______
Upd:
Dear Nuno Mendes,
Some transactions made with a payment card may not be displayed in the transaction history until we receive confirmation from the payment system for these transactions. As soon as we receive confirmation, you will see the needed transaction in the transaction history and you will be able to verify incoming and outgoing transactions and check the correctness of the displayed balance.
As soon as we receive confirmation of payments made using a payment card since then, you will be able to see all these transactions in the payment history.
Until this happens, you can request a list of such transactions in the Blackcatcard app support chat.
We understand that this can be inconvenient, but we kindly request your patience during the process. Rest assured that we are doing everything possible to obtain all necessary confirmations.
We sincerely apologize for any delay in resolving this matter, as the security of our clients is our top priority.
Best regards,
Blackcatcard team
03.07.2023 I received money into my…
03.07.2023 I received money into my account, the company froze the money and demanded all explanations, I explained everything, they are ok, wait a little more and we will answer, I have been waiting for almost 5 months, my problem is not solved
after repeated complaints, they responded with a request for additional information, I sent everything that was required and have been waiting for 12 days, again no response
3 July 2023
Unprompted review
Reply from Blackcatcard
Dear Mariia Yantarova,
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help,
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
Upd:
Dear Mariia Yantarova,
As we comply with all Maltese and EU financial regulations, sometimes we are obliged to check transactions for security and AML reasons. Unfortunately, this is not a process we can speed up.
The problem described in your review requires closer attention, since this is an atypical case. We are very sorry that the solution is taking so long. In turn, we have made every effort to resolve your issue.
On November 6, 2023, an email was sent to your email with further instructions to resolve the current situation. Please, check your email inbox and follow the instructions.
We value our clients and strive to be better for you!
We hope that this situation will not affect the further use of Blackcatcard and you will be motivated to change your review to a positive one.
Best regards,
Blackcatcard team
______
Upd:
Dear Mariia Yantarova,
We are sorry for the caused inconvenience, but that now the problem is solved. We hope that one day your opinion might become better, as we try our best to help our clients.
Best regards,
Blackcatcard team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.