Blackhorse Lane Ateliers Reviews 

896
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, highlighting beautifully finished materials, durable fabrics, and expert craftsmanship that stands out. Consumers also note that the staff members are exceptionally friendly, highly knowledgeable, and genuinely welcoming during in-store visits. However, some people mentioned the outstanding value provided by complimentary alterations, quick hemming, and dedicated repair services. Reviewers additionally appreciate that these meticulously crafted garments offer long-lasting wear, timeless fashion appeal, and incredible overall value for money. Buyers often express a strong desire to return for future purchases and recommend the store to others.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptionally high quality of... See more

Quality

Customers had strong satisfaction with quality, frequently praising the exceptional craftsmanship, premium... See more

Service

Reviewers express immense satisfaction regarding the outstanding service, highlighting consistently helpful... See more

Staff

Reviewers highlight deep satisfaction with the staff, frequently praising their welcoming nature and... See more

Value for money

Consumers find value for money to be positive, noting that prices are fair and the clothing offers great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic product knowledge No pressure to purchase Attentive but never felt overwhelmed A lovely twenty minutes browsing with a purchase at the end which I was very happy with Pricey perhaps... See more

Rated 5 out of 5 stars

Free repairs carried out extending the lifespan of my jeans and adding character. BLA lived up to their promise of free repairs. I’ve probably worn my jeans 400 to 500 times since purchase so although... See more

Rated 5 out of 5 stars

Bought my second pair of jeans from the shop in Soho, and couldn't have wished for a better experience. The jeans are great, the service is friendly and helpful, and the length was adjusted in the ti... See more

Rated 5 out of 5 stars

Blackhorse Lane went above and beyond in a way you don’t forget. They carefully repaired a treasured pair of 1980s 501s that belonged to a close friend who died of AIDS, and then quietly refuse... See more


Company details

  1. #2 of 19 best companies in Jeans shop

Information provided by various external sources

We make & sell selvedge & raw denim jeans in our London atelier - with a focus on sustainability, community, & unmatched quality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

896 reviews

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4.9

All reviews

(896)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not only are their products of a…

Not only are their products of a totally. amazing quality but the service goes above and beyond. I was given detailed and careful advice to ensure I got just the right match. There was no rush, no push to sell, but rather a pride in the product and the care to ensure I got the best jeans I possibly could. So pleased with the pair I finally bought, when I’d just gone in to browse.

17 August 2023
Rated 5 out of 5 stars

Just right

From start to finish a perfect shopping experience. I’ve never spent this much on a pair of jeans so a little bit hesitant. Just the right balance of listening to me and offering advice and hey presto … after a 30 minute walk and coffee in KX new pair of jeans ready to go.

5 August 2023
Rated 5 out of 5 stars

Super quality wallet and fast delivery

Just received my green BLA wallet, and couldn't be happier.
Great colour, superb workmanship, just exudes quality.
(And I only ordered it yesterday).
Just discovered BLA in the last few months and love their stuff; denim, shirts and accessories.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

At the price of these wares

At the price of these wares, I expect Savile Row levels of customer service and knowledge of the fabrics, professional fitting and a garment I enjoy wearing.
That’s what I got.

19 July 2023
Rated 5 out of 5 stars

Brilliant service, both in person and online

Service from the team is amazing. Initially went in to be fitted with a pair of NW1s, they were more than happy to get me fitted and measured. I ordered the jeans online a few weeks later and couldn't be any happier. Advice from the team online have been great too, especially comparing the fit between the different models (picked up a pair of NW8 stay black shortly after its release and only to their advice I was confident to order them without trying them). There aren't many quality jeans manufacturers anymore and for them to be made locally in the UK makes it even more special!

31 July 2023
Unprompted review

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