Black Owl Technologies Ltd Reviews 

114
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have used this company many times now. Tim is my go to for any laptop issues. I know very little about technology but he is always able to interpret my vague descriptions, figure out what I need an... See more

Rated 5 out of 5 stars

Black Owl have been supporting our systems for some time now and we have no hesitation in recommending their services. Timothy Neville who looks after us, is an excellent time-keeper, very clear in... See more

Company replied

Rated 5 out of 5 stars

Tim lead us through the development of our website superbly. His guidance and advice was invaluable especially as we had never built a website before and Tim had a great way of explaining things in... See more

Rated 5 out of 5 stars

In 2019 Black Owl provided the most competitive price and best offering for our needs. Tim advised on better naming of our group on the web, registered name etc and has developed a new website for us... See more

Company replied

Company details

  1. IT support and services
  2. IT security service
  3. Internet Service Provider
  4. Web hosting company

Written by the company

Black Owl provides technical solutions to everyday problems; managing and supporting IT for businesses, charities and individuals. Black Owl are digital experts for homes, schools and businesses. Covering IT and digital support in Leicester and Leicestershire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

114 reviews

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4.8

All reviews

(114)

1 review in the last 12 months

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Rated 5 out of 5 stars

Tim helped me with a problem I couldn't…

Tim helped me with a problem I couldn't fix myself, he was efficient and explained clearly and we were able to fix the issue! Great service

9 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Emily,

Thank you for the great review! We're so glad that we were able to help you out.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Tim has helped me no end in building a…

Tim has helped me no end in building a new website which is now great, and is very knowledgeable with my I T, issues and is very clever in interrupting ideas in to reality. I would 100% recommend Black Owl and Tim.

8 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Helen,

Thank you for the lovely review! It's always a pleasure working with you, and we're super pleased that you like the website - it looks great. Hope to see you again soon.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Software problem solved

We had a problem with some software which wasn't working which was soon fixed. Our old, desktop computer was de-commissioned and removed with the hard drive cleaned at a reasonable charge. Later Tim helped connecting up our new Smart TV with a new WiFi Hub (which he also installed for us).
This was very helpful as we are of an age when fingers are not as nimble as they once were!!! Thanks, Tim.

6 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Jill/Tim,

Thank you for the great review! We appreciate the glowing review, and glad that the service was helpful to you.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Very reliable and helpful

Very reliable and helpful. Would highly recommend !

6 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Louise,

Thank you so much for the excellent review! We appreciate the recommendation.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

My dealings with Timothy Neville have…

My dealings with Timothy Neville have been excellent, from setting up my laptop, advising on usage and ongoing maintenance.

5 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Marjorie,

Thank you for the great review! We're glad that the service provided to you was excellent and the advice is useful.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

A great help when things go wrong…

Tim at Black Owl is very competent and knows just what needs doing when anything goes wrong with my computer. He has been a great help. When he needed to take my computer to do work on it he returned it in a very short time. When the fault was a small one he was able to tell me what to do and the computer didn't even have to leave my home. I have every confidence in his workmanship.

Albert Mosley

5 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Mr Mosley,

Thank you for the excellent review! I'm glad that the service provided to you was convenient and everything you expected to be. We look forward to serving you again in the future.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 4 out of 5 stars

Efficient and friendly service given

Efficient and friendly service given. I look forward to when Tim can come and bring my laptop a spring to its workings.

5 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Sue,

Thank you for the review! We look forward to assisting you too.

Sorry to see that the service wasn't quite 5 stars, which we always strive for. If you have any feedback on what could've gone better you can email us on hello@blackowl.co.uk, or reach us via https://www.blackowl.co.uk/contact.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

brilliant

brilliant, professional.
He sorted all our IT problems out in a couple of hours.
We will definately continue using his services both for the business and personal.
Extremely impressed.

5 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Luke,

Thanks for the top-notch review! It was great to sort your IT problems out with you, and delighted that you were so impressed.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

My desktop computer is very ancient and…

My desktop computer is very ancient and slow. I also had one or two other issues with technology. I found that this firm, Tim Neville in fact was most helpful and managed to upgrade the desktop and sort the other problems out very well. I will certainly use him again not only to do something but to give me some advice.

Katie Fuller.

5 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Katie,

Thank you for the lovely review! I'm glad that we were able to get you back up and running again, and will be very happy to advise and support you again in the future as and when you need this.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 4 out of 5 stars

Good and responsive service

Good and responsive service. Any queries or support needs are quickly attended to.

5 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Eric,

Thanks for the review! We're glad that the service you have received has been good and responsive.

Sorry to see that the service wasn't quite 5 stars, which we always strive for. If you have any feedback on what could've gone better you can email us on hello@blackowl.co.uk, or reach us via https://www.blackowl.co.uk/contact.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Excellent

I would have no hesitation in recommending Tim Neville of Black Owl.
First, amazing standard of communication.
Second, realistic pricing.
Third, very supportive.
Fourth, a really nice personable guy to deal with.

5 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Daniel,

Thank you for the fab review! Four great reasons to work with us - we really appreciate that.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Impressive!

I can highly recommend Tim Neville of Black Owl! Very patient and helpful in his one-to-one teaching sessions. Also very good and clear in his remote-access trouble-shooting sessions during the Covid-19 lockdown. Much appreciated - by an older lady who is rather technophobic!!

4 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Hazel,

Thanks for the lovely review! It's a pleasure to assist you, and I'm glad that we have been able to resolve your issues.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Lockdown solutions provided!

The company responded in a very timely fashion to assist my elderly mother with the use of her second generation iPad during lockdown. This proved to be a very helpful service and enabled her to be able to use both Facetime and Zoom so that the family could continue to "see" each other during these challenging times. Thank you Black Owl for stepping in to keep us all in touch.

4 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Nick,

Thank you so much for the excellent review! We're glad we could step in and 'save the day' fixing the iPad for your mother.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

First Rate Technical Advice

We found Black Owl to be very professional, punctual of smart appearance and very accommodating. He was patient and thoughtful, taking the time to explain the technicalities of our problems and answer our questions in simple terms.
We have used this business on a number of occasions and would definitely recommend others to do likewise.

4 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Pete

Thank you for the excellent review! We appreciate the compliments.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

We have used Black Owl for some time…

We have used Black Owl for some time now, we get what we want when we want it.

4 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Mr Millington,

Thanks for the excellent review! We're delighted to hear the service meets your expectations.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Black Owl have been supporting our…

Black Owl have been supporting our systems for some time now and we have no hesitation in recommending their services. Timothy Neville who looks after us, is an excellent time-keeper, very clear in his explanation of problems, has a wide knowledge of systems and is an excellent problem solver. The quiet, confident manner in which he goes about his work, is very re-assuring, both on and off-line. He is businesslike, but affable and deals with situations promptly.
Top marks from us.

June and John Aldridge.

4 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi June and John,

Thank you very for the glowing review! It is always a pleasure to assist you, and we're very appreciative of your compliments.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Courteous and Helpful

We have found Black Owl responsive and attentive to us as we have used their services for over three years now, and would recommend them.

4 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Novette,

Thanks for the five-star review! What a great three years it's been - looking forward to many more to come.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

We delighted that we chose Black Owl.

We chose Black Owl after searching for a web site provider. Their quote was very competitive and their service outstrips our expectations. Their knowledge, skill set and responsiveness to any inquiry is superb. We made the right choice.

4 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Nigel,

Thank you for the excellent review! We're really pleased that you made the right choice, and it's always a pleasure working with you.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Problem solved

Black Owl rep was on time and knowledgeable about the problem to be resolved. He explained the alternatives which would solve the problem and the costs involved.
His call-out charge was reasonable which brought his visit to a mutually satisfactory visit with the problem resolved.

4 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Anthony,

Thanks for the fab review! It was a pleasure to assist you, and I'm glad that the service was helpful and knowledgeable.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

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