Blackride.com Reviews 235

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, punctuality, and the ease of the booking process. Many highlight the staff as exceptional, noting their courteousness, helpfulness, and the comfortable, well-maintained vehicles. People frequently mention the stress-free nature of their holidays due to the reliable delivery service, with drivers often arriving early and accommodating special requests like car seats or extra luggage. However, some customers reported issues with their reservations not being honored or experiencing significant delays, leading to frustration and a feeling of being stranded. A few also mentioned confusion regarding return trip bookings and communication breakdowns with the office.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the professional and dependable... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the drivers for being... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight drivers arriving... See more

Holidays

Clients share positive opinions on holidays, frequently using the service multiple times during their... See more

Booking process

People report positive experiences with the booking process. Many customers found the booking to be easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t recommend this company highly enough. Used their services 4 times during a recent trip to Miami. Booking was easy, communication was great. Nothing was too much trouble. Very reasonably price... See more

Rated 5 out of 5 stars

Our driver Ricardo was exceptional about staying in contact with me as we arrived at MIA. But he absolutely went above and beyond with making sure he found us in all the chaos of our party involving t... See more

Rated 5 out of 5 stars

Our driver Roberto showed up at 545am for 6am pick up, He was professionally dressed, he was courteous, he loaded all luggages for 11 of us passengers from plant city, fl to miami cruise port for Roya... See more


Company details

  1. Limousine service
  2. Airport shuttle service
  3. Transportation service

Written by the company

BlackRide is a premier luxury chauffeured transportation service provider with over 15 years of experience in delivering unparalleled punctuality, discretion, and personalized service to a diverse and discerning clientele. Operating in the vibrant heart of Miami and Fort Lauderdale, BlackRide extends its offerings to both local residents and international visitors seeking exceptional travel experiences. At the core of our services are airport transfers, corporate event transportation, roadshows, and luxurious journeys to high-profile events and destinations within and beyond Florida. Our meticulously curated fleet, including luxury sedans, SUVs, Sprinter vans, and limousines, is at the heart of the BlackRide experience, offering comfort, elegance, and sophistication to every passenger. With a commitment to safety, our vehicles undergo rigorous maintenance and inspections, ensuring a secure and serene travel environment. BlackRide stands out for its responsive, user-friendly booking system, and a clear value proposition that emphasizes reliability, comfort, and the luxury of choice. Testimonials from our satisfied customers reflect our dedication to excellence and have helped us build a reputation as a trusted partner in luxury transportation. In addition to our commitment to quality, BlackRide is actively expanding its reach globally. Leveraging our strong brand, diverse fleet, and competitive pricing, we aim to introduce our exceptional service standards to new markets, establishing BlackRide as a worldwide symbol of luxury transportation excellence. Whether it's a business traveler in need of a reliable airport transfer, a tourist exploring Miami's attractions in style, or a local resident celebrating a special occasion, BlackRide is the epitome of luxury travel made simple. Our mission is not just to meet expectations but to exceed them, providing a seamless, hassle-free experience from the moment you book to the moment you arrive at your destination.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

235 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Professional, fair prices, wonderful service

We really had a fantastic experience with this company. We did a family trip and were a big enough group that it would have warranted multiple Ubers. I was shocked at how easy to schedule and how reasonably priced black ride was. They were incredibly responsive even when I reached out to confirm the day of, I heard back within an hour. The drivers were punctual and professional. The whole experience was lovely.

7 July 2024
Unprompted review
Rated 5 out of 5 stars

Fort Lauderdale Airport to Miami Port then to Miami airport.

Blackride provided transportation from Ft. Lauderdale airport to the Miami Port and from the Miami Port to the Miami airport. This transportation was to a cruise that I provided for my family although I did not personally use Blackride as I drove. It was very important that everything we well for them and I they were blown away by the drivers and the vehicles. GREAT JOB!

6 July 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional

What can I say! Our Chauffeur was timely ,friendly and accommodating. She communicated with me as soon as my flight landed and where we would meet.
This was my first time using Blackride for I wanted a different experience for my friends and I since were vacationing at South Beach! Thank you so much !

9 July 2024
Unprompted review
Rated 5 out of 5 stars

100% this driver service is the BEST!

I booked with Blackride for a family vacation to transport us from FLL to Miami for a cruise. They were prompt on pickup, very professional and friendly. I would give this company a 20 out of 10 when it comes to service and quality when it comes to taking care of our group.
Thank you Blackride!!! and I guarantee you will be getting my next booking.
Sincerely,
Marvin

13 July 2024
Unprompted review
Rated 5 out of 5 stars

This place is a class act

This place is a class act! Our driver Radnal was on point, he arrived on time (early even) to get us to the port in plenty of time! And picked us up with the same great service. I highly recommend using this place for any transportation needs.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Great overall service

We have used their services now multiple times and they always provide good quality drivers and cars. They are on time and dependable and we look forward to continuing their services.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Setting up our reservations were seamless. We had 3 transfers for a group of 11, and the drivers communicated well and arrived on time. We will definitely use Blackride.com again!

22 June 2024
Unprompted review
Rated 5 out of 5 stars

Great Service!

I've used Blackride twice and each time the driver arrived early and provided a professional, pleasant,and easy experience. The booking and payment were seamless. This company is super friendly and reliable with great service! I highly recommend them!

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Picked up from Miami airport driven 2…

Picked up from Miami airport driven 2 hours home and Eric was awesome! He went above and beyond to make our travels home comfortable and safe. He was punctual, professional, personal and drove in a safe efficient manner. We highly recommend using them and he will be our go to in the future!

28 June 2024
Unprompted review
Rated 5 out of 5 stars

ExcellentExperience

We recently used Blackride for 3 separate trips in Miami before and after a cruise. The service and communication were excellent. The Sprinter Vans were clean and had more than enough room for our 6 passengers and 7 pieces of luggage. I highly recommend Blackride for your private transportation needs.

29 June 2024
Unprompted review
Rated 5 out of 5 stars

We were picked up at the airport by…

We were picked up at the airport by Cybele she was so friendly and as we were exhausted from a red eye flight it was nice to get into a comfortable car to ride to our destination! She be provided Ice Cold water I for the ride which was much appreciated! Her driving was very good and we would definitely use Blackride again based on our experience!!

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience - Great Staff - Perfect Vehicles

ound them online, incredibly easy to get a quote and much more affordable than competitors. They confirmed pick-ups promptly when we flew in, with drivers who were punctual, courteous, and exceptionally helpful. Their VIP service made our experience enjoyable. Already booked them again for an upcoming cruise with a Sprinter van. Best service I've experienced in a long time!

23 June 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend transportation…

Highly recommend transportation service. From my very first interaction they were extremely professional, timely, and made the entire process so easy. Traveling is cumbersome enough but having no worries about getting to and from was such a relief. The chauffeurs communicated with us prior to pick up to coordinate location. Clean and comfortable Suburban with luggage assistance to fit the needs of our group. I will definitely use this company again!!!

22 June 2024
Unprompted review
Rated 5 out of 5 stars

July 13, 2024

Our pick up will be on July 13. I received a call on June 13 requesting our location for the eight of us & informed your driver he had the wrong date. Will be excited for driver on Saturday, July13th at 9:30.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Blackride was amazing

Blackride was amazing! We had 7 of us including a toddler and they were always on time (early actually), courteous, and flexible. I definitely recommend them!! It made our travel much more enjoyable.

16 June 2024
Unprompted review

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