Blackride.com Reviews 235

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, punctuality, and the ease of the booking process. Many highlight the staff as exceptional, noting their courteousness, helpfulness, and the comfortable, well-maintained vehicles. People frequently mention the stress-free nature of their holidays due to the reliable delivery service, with drivers often arriving early and accommodating special requests like car seats or extra luggage. However, some customers reported issues with their reservations not being honored or experiencing significant delays, leading to frustration and a feeling of being stranded. A few also mentioned confusion regarding return trip bookings and communication breakdowns with the office.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the professional and dependable... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the drivers for being... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight drivers arriving... See more

Holidays

Clients share positive opinions on holidays, frequently using the service multiple times during their... See more

Booking process

People report positive experiences with the booking process. Many customers found the booking to be easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t recommend this company highly enough. Used their services 4 times during a recent trip to Miami. Booking was easy, communication was great. Nothing was too much trouble. Very reasonably price... See more

Rated 5 out of 5 stars

Our driver Ricardo was exceptional about staying in contact with me as we arrived at MIA. But he absolutely went above and beyond with making sure he found us in all the chaos of our party involving t... See more

Rated 5 out of 5 stars

Our driver Roberto showed up at 545am for 6am pick up, He was professionally dressed, he was courteous, he loaded all luggages for 11 of us passengers from plant city, fl to miami cruise port for Roya... See more


Company details

  1. Limousine service
  2. Airport shuttle service
  3. Transportation service

Written by the company

BlackRide is a premier luxury chauffeured transportation service provider with over 15 years of experience in delivering unparalleled punctuality, discretion, and personalized service to a diverse and discerning clientele. Operating in the vibrant heart of Miami and Fort Lauderdale, BlackRide extends its offerings to both local residents and international visitors seeking exceptional travel experiences. At the core of our services are airport transfers, corporate event transportation, roadshows, and luxurious journeys to high-profile events and destinations within and beyond Florida. Our meticulously curated fleet, including luxury sedans, SUVs, Sprinter vans, and limousines, is at the heart of the BlackRide experience, offering comfort, elegance, and sophistication to every passenger. With a commitment to safety, our vehicles undergo rigorous maintenance and inspections, ensuring a secure and serene travel environment. BlackRide stands out for its responsive, user-friendly booking system, and a clear value proposition that emphasizes reliability, comfort, and the luxury of choice. Testimonials from our satisfied customers reflect our dedication to excellence and have helped us build a reputation as a trusted partner in luxury transportation. In addition to our commitment to quality, BlackRide is actively expanding its reach globally. Leveraging our strong brand, diverse fleet, and competitive pricing, we aim to introduce our exceptional service standards to new markets, establishing BlackRide as a worldwide symbol of luxury transportation excellence. Whether it's a business traveler in need of a reliable airport transfer, a tourist exploring Miami's attractions in style, or a local resident celebrating a special occasion, BlackRide is the epitome of luxury travel made simple. Our mission is not just to meet expectations but to exceed them, providing a seamless, hassle-free experience from the moment you book to the moment you arrive at your destination.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

235 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I would recommend Blackride a 10000…

I would recommend Blackride a 10000 times to people needing a transfer from the airport or from one place to another!
We booked for a group of 9 with luggage from Orlando to Miami. Communication was faultless I had a few queries and they gave me a call and made me feel at ease and safe with the booking. I emailed the night before just to make sure everything was still good to go and they got back to me straight away.
Our driver arrived on time and helped with our luggage, when we arrived into Miami he even played the will smith song which made it that little bit more special… we arrived a little earlier to allow for traffic so our driver took us to see a few additional places that we wouldn’t have had time to see before we boarded our cruise.
If we were to ever need any transfers or transports again I would not hesitate and I would book straight with blackride.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

It was a great experience

It was a great experience. Our driver was there early to pick us up. Had a car seat ready for my granddaughter. Got us to the airport in plenty of time for our flight. Would use them again

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Best experience

Best experience! Driver text prior to me landing, stayed in contact until I landed. Instructed me on how to come out of MIA! Pleasant experience! He gets a 10 out of 10!

24 August 2024
Unprompted review
Rated 5 out of 5 stars

10/10! Would recommend!!

Blackride made our trip so incredibly easy! I originally booked a sprinter van to take a group of us from Ft. Lauderdale to Miami for a boat charter.. they were so responsive and reasonably priced that we ended up booking them for a second trip at last minute for another outting. The vans were clean, the drivers were friendly and helpful, and everyone was great at communicating thoroughly and quickly ! I’d definitely recommend them to anyone visiting the area and would definitely utilize them again in the future !

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Service!

Received a quote so quickly, was so easy to book and my driver was so patient with my flight delays. Picked up was seamless and my driver was so friendly!

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Miami vacation

Very professional company. Easy to do business with.
We had the same driver to and from the airport. She was punctual and very courteous.
Clean, well maintained vehicle.
Blackride would be my go to for future Miami trips.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Blackride was…

My experience with Blackride was fantastic. They were able to accommodate my group and I on short notice for my birthday. Great experience and the vans are top tier. I will 100% book again when I come to Miami again.

18 August 2024
Unprompted review
Rated 5 out of 5 stars

Needed a ride at the last at the last minute to cruise terminal

Needed a ride at the last minute to Royal Carribean Miami cruise port. Had a ride for 6 passengers and baggage within 20 minutes. Made our embarkation window with room to spare. The free shuttle at the hotel was still there when we got picked up. Will use BlackRide in the future for all our transfer needs. And the price is right.

18 August 2024
Unprompted review
Rated 5 out of 5 stars

Best Car Service Ever!

I used Blackride for a roundtrip from the Miami Airport to the cruise terminal. They were very professional and their prices were competitive. I booked for a party of four. The driver was on time and kept me updated via text and calls. They are my new go-to car service when I'm in Miami. Give them a try. You will love them!

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience first time

Excellent experience first time! Not knowing the exact exit time from Royal Caribbean Cruise Port, I pre-reserved for our pickup at a much later time. It was great that the Blackride driver reached out earlier and relieved us from stranded at the port for a long time. Driver also helped us complete our excursions timely. We reached the airport with ample time for flight departure. Compliment to the well kept vehicle, it is clean and equipped with bottle water for thirst. Definitely our compliment to the driver. He was very courteous and pleasant. We also felt safe with his attention on the road. I highly recommend Blackride, will definitely rebook again. E.S.

11 August 2024
Unprompted review
Rated 5 out of 5 stars

We had a close call with our flight…

We had a close call with our flight landing in Miami and making it to our Cruise on time at Port of Miami. We were stuck on the tarmac for 2 hrs due to weather. Armando was amazing and provided exceptional customer service! If it wasn't for Armando and Blackride, we would have missed our Cruise!

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and Courteous

We used Blackride for our transportation to/from our home in Florida to the Ft Lauderdale airport. This was the start and end of a family vacation that had been planned for over a year. Not only was David, our driver, on time at 4am when we needed to leave, he was helpful in loading our luggage and us in a safe and courteous manner. Coming home he kept in communication with us as he waited for us to be ready at the airport. Once again he was helpful and courteous to a group of 13 who were tired and ready to be home. Thank you David and Blackride for your amazing service!

16 July 2024
Unprompted review

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