Black Tie Moving Services Reviews 

1,249
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 458 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and hard-working, making the moving process easier and more pleasant. Many people highlight the excellent service, noting the efficiency and careful handling of their belongings, often treating items with great care. The overall user experience is frequently described as smooth and stress-free, with many appreciating the ease and professionalism from start to finish. However, some customers also noted issues with the quality of service and care for their belongings, reporting instances of damaged furniture, glassware, and even floors. Reviewers mentioned concerns about items not being unwrapped as expected, belongings left in inconvenient spots, or the moving job being left incomplete. A few also experienced delays or a lack of necessary tools, indicating occasional inconsistencies in preparation and execution.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as professional, polite, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing extreme gratitude and satisfaction with... See more

Product

Customers consistently note ambiguous experiences with product, with many reporting significant damage to... See more

Quality

Users describe ambiguous interactions with quality, with many reporting significant damage to their... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as easy, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Shane, Miles, and Tony and they were such a great crew! They encountered a couple hiccups during the day and took them with stride. Problem solvers, hard workers, and just really nice guys who... See more

Rated 5 out of 5 stars

This was our 2nd time hiring Black Tie for our move and they were absolutely fantastic, once again! We didn’t realize how much stuff we had, but they squeezed almost every bit of our furniture in th... See more

Rated 5 out of 5 stars

We recently used Black Tie for a local move in the Huntsville, Alabama area. Jay and his crew of four other polite and professional (as well as incredibly strong!) made short work of our extremely he... See more

Rated 5 out of 5 stars

Our experience with Black Tie Moving was excellent. They kept us informed every step of the way. Their crew worked quickly to carefully cover and wrap each piece of furniture. The crew was very dilige... See more


Company details

  1. Removals company
  2. Removals Service
  3. Delivery Company

About Black Tie Moving Services

Written by the company

Be confident in your mover; contact the experts at Black Tie Moving. Get your free quote today!
Local
Long Distance
Commercial
Specialized Moving
Storage Solutions

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,249)

461 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Having moved more than 12 times…

Having moved more than 12 times throughout my life as a military veteran, I know how important good planning and communication are during a move. The moment I saw the truck, I became concerned that it wouldn't be large enough to fit all of my belongings in a single trip—and unfortunately, that concern proved to be correct.

I called the representative several times to discuss the situation but never received a response. Although the moving crew worked hard and did their best, they arrived without boxes or packing tape because they had not been informed that some items still needed to be boxed. As a result, I was responsible for packing and transporting my lamps and several other items the crew did not feel comfortable moving.

While I appreciate the effort of the movers themselves, the overall logistics, communication, and coordination of the move fell well short of my expectations.

17 July 2026
Rated 5 out of 5 stars

This was fast and painless

This was fast and painless. These guys were very efficient and professional. I would definitely recommend this company to anyone. Note: This is the second time I’ve used this company. Completely satisfied with their work!

18 July 2026
Rated 5 out of 5 stars

We have used Black Tie once before and…

We have used Black Tie once before and had excellent service. So, I went directly to them again without even exploring any other movers. The gentlemen who packed my belongings were professional and very polite. In fact, they were fun to be around. From booking the long distance move, packing, delivery, and unboxing it was a 5 star move! I highly recommend them you won't be disappointed.

8 June 2026
Rated 5 out of 5 stars

The best!

The best!! I will only ever move with Black Tie Movers! The service and the team were sensational.

16 July 2026
Rated 5 out of 5 stars

Happy with service, wish there was a little more communication

Overall very happy with the service! The move coordinator was very friendly and helpful. Loading/unloading was quick and the team did a great job wrapping things up and making sure everything was protected and secured. Only thing that broke was a little crack in the lid of one of the plastic storage bins, but I'm not really bothered about it considering nothing else was damaged. Really my only complaint was I wish there was a little more communication from the team regarding timing - the delivery time was estimated at 9-10am 2 days after loading, but I had to call them when I hadn't heard anything by 11:30. The delay wasn't a big deal in and of itself, just made me a little anxious when I didn't hear anything from them. But otherwise very happy with how the job was done.

13 July 2026
Rated 5 out of 5 stars

GREAT JOB

The crew, Justin, Crews and Josh were polite, respectful, careful and hard working. Great job. Will call again when I have a move.

15 July 2026
Rated 5 out of 5 stars

All went well w the move from Del to…

All went well w the move from Del to NC. Edward, D’Andre and Dwayne were pros moving/wrapping furniture. They worked hard the entire time and had great attitudes no matter the size or weight of the object being moved. Matt was very helpful w the intro and logistics,keeping in touch during the weeks up to the move and working w our schedule

13 July 2026
Rated 4 out of 5 stars

Easy peasy with a little help

Movers made it easy. Very polite, needed some guidance for safety but overall a very positive experience. Managers should ensure movers have and use sweat rags so that they don't sweat all over owner's possessions. Movers should have box cutters and other equipment to manage the move.

13 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look