Really enjoy BladeHQ site. Knife selections, quality and sale items are top notch. Purchased many great knives for myself and as gifts over many years. Just bought an engraved knife for my daughte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Blade HQ has always had top tier customer service. Been on a knife buying kick lately, got a bad Böker AK74 and had no trouble with getting help and then an exchange. Highly recommend purchasing... See more
Company replied
Made returning the knife I purchased so easy, then gave me suggestions on what might fit my needs better. 🤔 quite the concept, treet your customers like actual people who are different and someti... See more
Company replied
Blade HQ has the best customer service. I'll repeat that so you don't miss it. Blade HQ has the best customer service, not only in their industry, but I feel their format is marketable. Treated like a... See more
Company replied
Company details
Information provided by various external sources
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
Contact info
East 1000 South 400, 84043, Lehi, United States
- bladehq.com
4.7
Excellent
763 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top shelf.
Blade HQ has the best customer service. I'll repeat that so you don't miss it. Blade HQ has the best customer service, not only in their industry, but I feel their format is marketable. Treated like a human by humans every time. Such a refreshing experience. If their great prices aren't enough, their customer service will change your mind. Outstanding in every fashion.
29 October 2025
Unprompted review
Reply from Blade HQ
Wow!! Thank you so much for the amazing feedback! 🙌 Being “treated like a human by humans” is exactly what we aim for, and it means a lot to know that comes through in your experience. We truly appreciate your kind words and continued support. Customers like you make what we do so rewarding! 💙Thank you for choosing BHQ! ~Tiffany
Chad’s reply email was awesome
Chad’s reply email was awesome. I know that’s a big word to use to describe a few paragraphs in an email but it really was dope as all get out. It was nice that he related to me about the rules, and used an emoji which for some reason made me feel respected. The answer to my question was answers in a single line that perfectly clarified my inquiry. I hate it when people answer my questions with a long winded reply that leaves me even more confused. It also felt nice that Chad acknowledged how Blade HQ’s pirate giveaway brightened my week, it just felt super friendly!
25 October 2025
Unprompted review
Reply from Blade HQ
Thank you for the awesome review! We love hearing that Chad’s reply hit the mark and made the experience both clear and enjoyable. Friendly, human interaction (emojis included 😄) is something we take pride in, and we’re so glad it came through in his message. We’ll make sure Chad sees your kind words; they’ll absolutely make his day! Thanks again for choosing Blade HQ and for bringing the positivity! ~Tiffany
They responded to my email fast and…
They responded to my email fast and were able to make the correct change.
23 October 2025
Unprompted review
Reply from Blade HQ
Thanks for taking the time to share this! We’re happy to hear our team was able to jump in quickly and get things corrected for you. We appreciate you choosing Blade HQ! ~Tiffany
They stand behind what they sell.
I received a knife that didn't work for me. I reached out to BladeHQ and they immediately accepted my return request. I sent it back and it was processed the same day it was received and I was refunded. I have already ordered another knife from them and it won't be the last one, either.
23 October 2025
Unprompted review
Reply from Blade HQ
Thanks so much for sharing your experience! We’re glad to hear our team was able to get your return handled quickly and smoothly. We truly appreciate your continued support, and we’re excited to help you find the next knife that’s just right for you! 🔥~Tiffany
Best Service
Great attention to my request and very prompt 👍🏼
Instructions clear and easy to follow.
Thank you 😊
22 October 2025
Unprompted review
Reply from Blade HQ
Thank you so much for your kind words! We're happy to hear our team provided clear instructions and prompt service. We appreciate you taking the time to share your experience, and we’re always here when you need us again! 🙌😊~Tiffany
Reply from Blade HQ
Thank you for your feedback! We’re happy to hear you had a polite and professional experience with our team. We appreciate you taking the time to share your thoughts! ~Tiffany
Very prompt and caring
20 October 2025
Unprompted review
Reply from Blade HQ
Thanks so much for your kind words! We love hearing that your experience was smooth and hassle-free. That’s exactly what we aim for. Cloey will be thrilled to know she made your day a little easier. We appreciate you choosing Blade HQ! 🔪 ~Tiffany
I keep coming back
Their prices and selection are definitely a reason I keep coming back. On a recent order, FedEx was terrible at providing updates and I thought the package was going to be lost. The only way to deal with a "lost" order is over the phone, but I've upgraded my rating because BladeHQ replied here immediately and the item did arrive eventually. I've placed a couple of additional orders and haven't had any issues.
12 October 2025
Unprompted review
Reply from Blade HQ
We’re so sorry to hear about your shipping experience! We know how frustrating it can be when a carrier issue causes delays. While we have to work through FedEx for lost package claims, our team is always here to help make that process as smooth as possible. We truly appreciate your patience and understanding. ~Tiffany
Very quick and exact
10 October 2025
Unprompted review
Reply from Blade HQ
Thanks so much! We’re thrilled to hear our team was quick and right on point for you. We appreciate you choosing Blade HQ! ~Tiffany
Unexpected positive resolution to my…
Unexpected positive resolution to my knife issue. Very happy! Thank you!
9 October 2025
Unprompted review
Reply from Blade HQ
We’re so glad to hear that! 😊 It’s great to know we could turn things around and leave you happy with the outcome. Thanks for giving us the chance to make it right! ~Tiffany
Reply from Blade HQ
Thanks for the awesome review! We’re so glad you had a great experience with our team and that communication and response time hit the mark. We appreciate your support! 🙌~Tiffany
Chad P
Chads assistance with my support concerns was paramount to making the purchase that I made. Thank you Chad and Blade HQ
3 October 2025
Unprompted review
Reply from Blade HQ
Thank you for sharing this! We’re so glad Chad was able to help with your support concerns and make your purchase experience a great one. We’ll be sure to pass along your thanks! He’ll be happy to hear it! Thank you for choosing Blade HQ! ~Tiffany
BEST in The US.
This Company(BHQ) Customer Service is located in the USA. This makes a HUGE difference!
The People they have working there are TRUE PROFESSIONALS!
& MELISSA....
THANK YOU! REALLY!!!
Very Sincerely,
Dale D
(Customer 4 Life)
26 September 2025
Unprompted review
Reply from Blade HQ
Dale, thank you so much for the amazing feedback! 🇺🇸 We’re proud to have our customer service team right here in the US, and it means a lot to know that makes a difference for you. We’ll be sure to pass along your kind words to Melissa. She’ll love hearing them! Having you as a “customer for life” is the highest compliment we could receive. 💙 ~Tiffany
Outstanding customer service great…outstanding customer service reply to my questions promptly
Outstanding customer service great products that's why my repeat customer and have been for many years and continue to do so for many more
2 October 2025
Unprompted review
Reply from Blade HQ
Thank you so much for your loyalty and kind words! 💙 We’re glad our team could be here to answer your questions quickly and that you’ve enjoyed our products over the years. Customers like you are the reason we love what we do. We look forward to many more years together! ~Tiffany
Great service
Blade HQ, is a great source for knives. They are very responsive in the event of a warranty claim as well.
2 October 2025
Unprompted review
Reply from Blade HQ
Thanks for the awesome review! We love being your go-to spot for knives, and we’re glad we could jump in and help with your warranty claim, too. We’ve got your back anytime! ~Tiffany
Cloey E was very helpful in getting my…
Cloey E was very helpful in getting my refund processed!
1 October 2025
Unprompted review
Reply from Blade HQ
Thanks so much for sharing this! We’re happy to hear Cloey was able to get your refund taken care of so quickly. We’ll make sure she sees your kind words! ~Tiffany
Really take an excellent approach to…
Really take an excellent approach to customer service
29 September 2025
Unprompted review
Reply from Blade HQ
Thank you for the kind words! We’re so glad to know our approach to customer service made a positive impression. Your support means a lot, and we look forward to assisting you again anytime! ~Tiffany
The best customer service team!
Every interaction I've had with Blade HQ customer service has been top notch. They are helpful, fast, and friendly.
26 September 2025
Unprompted review
Reply from Blade HQ
Wow—thank you for the glowing feedback! We’re so glad to know every interaction with our customer service team has been a great one. Helpful, fast, and friendly is exactly what we strive for, and hearing that it’s shining through makes our day. We appreciate you being part of the Blade HQ family! ~Tiffany
Really enjoy BladeHQ site
Really enjoy BladeHQ site. Knife selections, quality and sale items are top notch.
Purchased many great knives for myself and as gifts over many years.
Just bought an engraved knife for my daughter.
BHQ blog is essential reading...great info there. Add generous rewards, prompt communication and fast shipping...excellent service!
24 September 2025
Unprompted review
Reply from Blade HQ
We’re thrilled to hear you’ve enjoyed shopping with us over the years. Thank you for being such a loyal part of the Blade HQ community! An engraved knife for your daughter is an awesome gift choice, and we’re glad you’ve found value in our blog, rewards, and speedy service. Your kind words mean a lot to us, and we look forward to helping you find even more great pieces for yourself (and for gifting!). ~Tiffany
other side of the world loves knives too
unfortunately the knives are not ship outside the usa. my experince is just watch them that's it.
back to lamnia then.
21 September 2025
Unprompted review
Reply from Blade HQ
Thank you for sharing your feedback with us. We completely understand how frustrating it must be not being able to place an order directly, especially when you love knives as much as we do. While we do ship internationally, it’s unfortunately not to all countries due to varying laws and shipping restrictions.
We truly wish we could serve every knife enthusiast around the globe, and we’ll be sure to share your feedback with our team. Hopefully, in the future we’ll be able to expand where we ship, so collectors everywhere can enjoy the products we offer.
Thanks again for taking the time to share your thoughts. We value you and your passion for knives! ~Tiffany
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