Do not use this company! Inefficient & bad customer service. My drop off was booked Friday 10-12. At 1230pm, I called to ask where my items were, they said oh they are not ready, we will have t... See more
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See what reviewers are saying
After dropping out some pieces at the store o realised something had changed. I approached Blanc and had Hanna dealing with me. Without any hesitation she went an extra mile to help me. I really ap... See more
Company replied
Emine and Nora always do a wonderful job repairing and darning my clothes. Last month they altered two pairs of trousers and even made a little hair scrunchie out of the spare material. Everyone in th... See more
Company replied
Stay away - this cleaner degraded the finish of my angora mix coat and charged me almost £40 for it. I'd have done better with the local hole-in-the-wall, which ironically I shunned because I wasn't... See more
Company replied
Company details
- Dry cleaner
- Clothing alteration service
- Commercial cleaning service
- Laundry service
- Shoe repair shop
- Tailor
Written by the company
BLANC is the UK's leading aftercare specialist revolutionising clothing aftercare. We offer a sustainable alternative to dry cleaning as well as alterations & repairs and are committed to making our clothes last longer. At BLANC, we clean the most delicate garments (including those with a dry clean only label) using eco-technologies such as wet cleaning and liquid CO2 cleaning, which are the most sustainable and health-friendly methods of cleaning currently available in the world. Our process combines artisan care with expert tech to deliver a better quality clean and is kinder to your skin, your clothes, and our planet. We offer a convenient Home pick up & delivery service which you can book online and also have 4 stores in central London if you prefer to speak face-to-face with an expert or if you need some measurements taken for expert clothing alterations.
Contact info
London, United Kingdom
- 020 8004 2630
- info@blancliving.co
- blancliving.co
3.0
Average
460 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tailoring service
Best tailor ever! went to this laundry in South Kensington for a tailor consultation. I had bought an expensive dress and only later I realize that it had a flaw in the shoulder area. Joe showed me all the possible alteration options, and was quite detailed about the working process. I trusted him and made the right choice! wonderful job! I was highly impressed and in less than a week I received my dress back. 10/10 Tailoring service. Thank you
18 July 2023
Unprompted review
Reply from BLANC
Thank you Marty for leaving this review for our tailoring work in the South Kensington store. With tailoring it is always good to know that we have a tailor who is happy to advice on all types of garments and work with our customers to give them the best result possible. It is great to read that your dress was completed in less than a week. Thank You - Blanc Customer Care Team.
I had my trousers taken up by Joseph…
I had my trousers taken up by Joseph and I returned them as I thought they were still a bit long. Joseph couldn’t be more helpful and kindly offered to redo them no problem. Def will use him again service was impeccable
11 July 2023
Unprompted review
Reply from BLANC
Thank you Suzann for taking the time out to leave a review for our tailoring service in South Kensington. Joseph always strives for perfection and if on occasion a little more work is done then he is always happy to complete this. Thank You - Blanc Customer Care Team.
Joseph did a great job altering my Rime…
Joseph did a great job altering my Rime Arodaky wedding dress from Mews Bridal. It was a sample dress with some stains that was also dry cleaned at Blanc, and I got it back in perfect condition. I appreciated Joseph’s guidance as he knew exactly what to do with the dress. He was also friendly and accommodating with appointment times, and after the dry cleaning, the actual tailoring was done very quickly in a little over a week! This was especially helpful as I brought him the dress without much time before the wedding.
The only thing I wish I had done at the last fitting was made sure that the dress was exactly as I wanted. It was a two piece dress, and the skirt ended up being a little looser than I had wanted on the day. That being said, I’d still highly recommend Joseph. Thank you!
13 May 2023
Unprompted review
Reply from BLANC
THank you Stephanie for taking the time out of your busy schedule to leave a review for our wedding dress service in our South Kensington store. We really do love to specialise in Wedding Dresses and both from cleaning to complex adjustments and Joseph is great at working with brides to ensure they get exactly what they need. Thank You - Blanc Customer Care Team.
Wedding dress alterations with Joseph
Joseph is someone you can trust to make you look and feel like a queen in your wedding dress - 100% recommend him to help with any alterations you need! He knows what he’s doing and the results are perfect
21 July 2023
Unprompted review
Reply from BLANC
Thank you Emily for taking the time to leave this review for Joseph. When it comes to the Wedding Dress service we at Blanc are always happy to work with our brides to deliver an outstanding result every time. We wish you well with your weeding. Thank You - Blanc Customer Care Team.
I recently had the pleasure An Unparalleled Tailoring Experience with Joseph the Dressmaker
I recently had the pleasure of experiencing the unparalleled craftsmanship and attention to detail of Joseph the tailor, and I am utterly delighted with the results on my wife’s dress. From start to finish, Joseph's expertise, creativity, and passion for his craft shone through, making my tailoring journey an unforgettable one.
21 July 2023
Unprompted review
Reply from BLANC
Thanks Harps for leaving this review for our tailoring work in South Kensington. It is great to read that the work done to your wife's dress was perfect and the whole experience was a pleasure for you. I am sure Joseph will be delighted to read our words. Thank You - Blanc Customer Care Team.
Joseph is one the best
Joseph is one the best! Would recommend him for any alterations! Amazing service!
21 July 2023
Unprompted review
Reply from BLANC
Hi Elissa thank you so much for taking the time out to leave this review for Joseph and our tailoring service in South Kensington. We are always happy to advise, quote and get the work turned around at pace. Thank you for your review - Blanc Customer Care Team.
Joseph was an incredible dress maker…
Joseph was an incredible dress maker and my wedding dress fits like a dream. Really friendly and made me feel relaxed. Thank you so much!
19 July 2023
Unprompted review
Reply from BLANC
Hi Sophie, thank you so much for taking the time to leave this review for our wedding dress service in our South Kensington store. Joseph can just perform magic on wedding dresses and I am so glad to read that you found the process to be good. We thank you for you custom. Blanc Customer Care Team.
Thankful to Blanc in South Kensington…
Thankful to Blanc in South Kensington for their expertise in natural cleaning, and the ethos of the company. Viktoria & the staff are always delightful & friendly, merci beaucoup for all your kind attention & service.
17 July 2023
Unprompted review
Reply from BLANC
WR, thank you for taking the time out to leave a review for our South Kensington store. I am sure that Viktoria will be delighted to read the words that you have written. We are always here for our customers, if it is a simple clean or a more complex item that you require advice on we are here. Thank You for your Custom - Blanc Customer Care Team.
I use BLANC next to Portobello road in…
I use BLANC next to Portobello road in Notting Hill and I can't recommend them enough. Phoebe and Millie at the store are the best! Always welcoming, friendly and provide a great efficient service. Love the concept, eco-friendly dry cleaners and the clean fresh layout of the store. My clothes have never looked better.
17 July 2023
Unprompted review
Reply from BLANC
Thank you Jason it is great to read this review for out store in Notting Hill Phoebe and Mille are jsut great members of our team and do such an amazing job taking care of our customers. No matter what the need it is worth checking in with our team to see just how they can help you. Thank You - Blanc Customer Care Team.
I mainly used Blanc South Kensington…
I mainly used Blanc South Kensington for their tailoring services. Joseph was just incredible! He tailored my wedding dress with a lot of precision, the craftsmanship was very impressive! He gave honest opinions about what was doable and explained the process. I can’t recommend Joseph highly enough. He’s super skilled and a very pleasant person! Thank you Joseph!
15 July 2023
Unprompted review
Reply from BLANC
Hello Melissa, thank you for taking the time out of what must be a busy schedule with a wedding coming up! We are so pleased to heat that the done on your wedding dress by Joseph is of a high standard and that you are very pleased with the outcome. Our team of tailors and dressmakers are always happy to to advice and take on the most difficult of wedding dresses and always produce the most amazing results! Thank you for your custom - Blanc Customer Care Team.
Joseph is amazing very professional…
Joseph is amazing very professional tailor advice me and do his job in perfection , very high quality
14 July 2023
Unprompted review
Reply from BLANC
Hi Chiara thank you for taking the time out to leave this review we really appreciate the feedback. Our tailoring service in South Kensington is extremely well rated and this is from the care and attention our team take to complete the work no matter how simple or complex. Thank You - BLanc Customer Care Team.
Joseph is amazing tailor
Joseph is amazing tailor, he was so friendly, quick and amazing quality. Thank you!
10 July 2023
Unprompted review
Reply from BLANC
Thank you for taking the time to leave this review for our tailoring service in South Kensington. Joseph and all of our tailors in all of our stores are very experienced and will always deliver a great result whatever the job may be. Thank You - Blanc Customer Care Team.
5 stars!
5 stars!! Great staff, great prices and a friendly atmosphere!!
In particular, Viktoria, Isabella and Meriem provided an excellent service. They were all professional, friendly and nothing was too much trouble for them.
Thank you Blanc!
14 July 2023
Unprompted review
Reply from BLANC
Thank You for taking the time out to leave a review for our team in South Kensington. All of them are always so happy to delight our customers and go the extra mile to ensure that we do delight everyone who comes to see us. Thank You - Blanc Customer Care Team.
Im using Blanc in South Kensington for…
Im using Blanc in South Kensington for the month now and I really impress! Eco friendly company that not using any chemical. They really difference from traditional dry cleaners!!! Stuff always welcoming , positive with great attitude, very good atmosphere there. ( Special thanks to Victoria and Isabella). Shop super tidy and clean with a nice products. Thanks guys. I highly recommend!!!
14 July 2023
Unprompted review
Reply from BLANC
Thank you for your review! I do know that Isabella and Viktoria will be so pleased ot read your words! The store in South Kensington is always a bright and happy place to go. Our team will always advise, explain and ensure the best work possible is done for our customers. Thank You - Blanc Customer Care Team.
Amazing cleaner and tailoring!!
Amazing cleaner and tailoring!!! Welcoming staff, knowledgeable and caring !! If you need high quality tailoring ask for Josep!’ He is the best , professional, timely, honest !! Amazing work!!
10 July 2023
Unprompted review
Reply from BLANC
Thank you Brian for telling us about your recent experience in our South Kensington Store. We are always pleased to hear how things go when our customers do visit us. I will pass on your feedback. thank You - Blanc Customer Care Team.
Top Notch!
Entire experience was top notch. Joseph is an incredible tailor. I will definitely be returning to this location.
13 July 2023
Unprompted review
Reply from BLANC
Hi Thanks Alexandra for leaving the feedback for our tailor in South Kensington. Joseph is always happy to advice, quote and take on the most complex of jobs for our customers. We do hope to see you in store again soon. Thank You - Blanc Customer Care Team.
Wedding dress alterations
Joseph altered my wedding dress and did a fantastic job. At my first fitting it was clear it needed quite a lot of work and I was worried about whether it could be fixed but Joseph did an amazing job and by the second fitting it was perfect. Would highly recommend!
12 July 2023
Unprompted review
Reply from BLANC
Hello Amandeep, thnak you for taking the time out of your busy schedule to leave a review for our wedding dress service in our South Kensington store. It is great to read that the work carried out on your dress was done to a high standard and that you are so pleased with this. We do like to specialise in wedding dresses and our team in South Kensington can produce some amazing results. - Thank you - Blanc Customer Care Team.
Exquisite dress, exceptional tailor
Joseph's craftsmanship is unparalleled. He listened attentively to my fiancé's vision, offering valuable insights and suggestions along the way. His creative flair and meticulous approach ensured every element of the dress was perfect.
Throughout the process, Joseph's professionalism and dedication were unwavering. He maintained open communication, providing updates and addressing any concerns promptly. His ability to incorporate feedback seamlessly into the design was remarkable.
The final result was a masterpiece. The flawless craftsmanship, intricate lacework, and delicate beading showcased Joseph's talent. When my fiancé tried on the dress, she felt like a princess.
Beyond his skill, Joseph's warmth and kindness set him apart. He made my fiancé feel confident and beautiful. His passion for his work was evident, and he genuinely cared about fulfilling her dreams.
I highly recommend Joseph. His talent, professionalism, and exceptional service make him the perfect choice for any tailor needs. With Joseph, expect a breathtaking dress and an experience filled with joy, trust, and a commitment to perfection. Thank you, Joseph, for making our wedding dreams come true.
12 July 2023
Unprompted review
Reply from BLANC
Good morning Tianyu, thank you so much for this outstanding review for our wedding dress service in our Notting Hill store. There is no doubt about it that when ti comes to wedding dresses Joseph is a master and will work with the brides to totally understand their needs and then turn that into the most amazing wedding dress. We do offer this outstanding service in all of our locations and recently completed our Bridal Studio located in our Chelsea store. Tianyu, thank you again for this review. Thanks - blanc Customer Care Team.
Josef did an absolutely perfect job…
Josef did an absolutely perfect job altering my wedding dress. Thank you!
12 July 2023
Unprompted review
Reply from BLANC
Hello, thank you Leonora we really appreciate you taking the time out of your schedule to leave this review during a period that must be so busy for you. When it comes to wedding dresses there is no doubt that our tailoring team deliver the best results possible. Thank You - Blanc Customer Care team.
Joseph is extremely friendly…
Joseph is extremely friendly knowledgable and goes above and beyond to help get my wedding dress restored to its original self. Thank you so much - I’m thrilled - he’s done an exceptional job
11 July 2023
Unprompted review
Reply from BLANC
Hi Francesca, We really apprecaite you taking the time out to leave this review for our wedding dress service in our South Kensington store. It is always refreshing to read when an item has been restored especially when it is a wedding dress! We wish you will with your wedding and we thank you for your custom - Blanc Customer Care Team.
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