Blinds Direct Reviews 

Great service, on time delivery and wonderful quality blind. What more could you want?!

Whilst the blinds have served a purpose our overall experience with blinds direct wasn’t great. Once I had finally got the details for my order correct due to having to keep adjusting the settings, it was placed. The explanations on the website with regards to the length of blinds and how to measure them could have been clearer as we discovered once our blinds came through that the measurements we gave were taken to include the fittings whereas the measurements we put through were supposed to be the full size of the Window opening, hence our blinds were then shorter than we had originally anticipated. Therefore, we have bigger gaps than we anticipated on one window and the blinds on the other two windows only just cover the glass area. Whilst we could’ve gone back to Blind direct and said sorry these measurements are wrong you need to redo them, after the next few comments you will understand why we didn’t do this. On opening the packaging and checking the blinds apart from the shortages of the actual width of the blinds, the brackets that were sent were incorrect. Now as it happens, two of the bracket sets we were able to use, but the one for the main window, we were not able to use it. After four tries of getting through to customer services I ended up having to phone the orderline for new products to get through and actually speak to somebody. This was extremely frustrating and a really bad show of customer service availability as far as blinds direct go. Once through and I was able to speak to somebody they clearly didn’t want to speak to me because I was not ordering something new. I then had to wait a further 15/20 minutes on hold waiting for somebody else to answer the phone. On getting through the person didn’t seem to really understand exactly what I was saying but after a few minutes of discussion we did finally got there and they agreed to send me the new bracket, this new bracket and cord I had to wait a further week for and received no correspondence to say that it had been dispatched. It just suddenly arrived one day. Would I use blinds direct again? No would I recommend them? No the hassle that I had with placing the order keeping, the details correct, getting the delivery through, then having to get replacement parts was just stress and hassle I didn’t need and I would’ve been better off going to my local store buying them from there and they would’ve been considerably cheaper. Whilst they have done the job, just, I do not consider these blinds value for money and I will probably end up replacing them as soon as possible.

Very pleased with my order

Made a measurement mistake so had to reorder. I rang to order as didn’t want to do it online again andI was given 50% off my reorder without having to ask. Delivery was also reasonably quick

Blinds direct used to be very good,but I’m not happy,the pull cord is very flimsy and also very very stiff unlike other blinds.

Ordered the no drill shutter blinds a few times from here now and they are great! Ordered some more recently and when they arrived, unfortunately, the brackets hadn't been included with them. I used the online chat service and spoke to Amelia (Millie). Millie was really helpful and rectified the issue for me straight away.

Excellent customer service from start to finish . Blinds delivered and packed so well. Excellent quality and such good value for money. Will be ordering again for my bedroom windows

Since further communication with the company I have raised service to 3 stars. I still stick by my principles though regarding the measurements.

After initially having a problem with our order, I'm pleased to report that the issue was successfully resolved by Beccie at Blinds Direct so we are very grateful. The issue was that the video didn't seem to give the correct measuring instructions due to the fact that our kitchen is half tiled and include a tiled area near the bottom of the window recess. If you are also in this situation it might be worth double checking with customer services to double check you are giving the correct measurements that they require. Many thanks again to Becky for a much appreciated resolution.

very disappointed with the quality ordered premier white they were like bolts wood and snapped when trying to clean so they made me some more in the plastic they were like a banana

Maria was very friendly and helpful with my request,

Quick customer service. Best company! Very professionals and amazing blinds

Easy to navigate website, affordable prices, fast delivery, good customer services

Have just spoken to a very kind helpful person on customer services called Maria. After having difficulties of the blind sent to the wrong address she has been just fantastic at sorting this out and so helpful and efficient on the phone , cannot thank her enough.

Very disappointing customer service – would not recommend

I am extremely disappointed with the way my issue has been handled by Blinds Direct.

The blind is less than a year old, yet the cord component separated during normal use. I contacted customer service expecting the issue to be resolved, especially given the age of the blind. Initially, I was told that the blind would be replaced, but this was later changed and I was told that the component is designed to separate as part of a child-safety feature.

While I understand the importance of child-safety features, I do not feel that this adequately addresses my concerns. A blind that is less than a year old should not leave a customer feeling that they have been left to deal with the problem themselves, particularly after initially being told it would be replaced.

What has disappointed me most is not just the issue with the blind itself, but the way my complaint has been handled. I expected better customer service and a more satisfactory resolution.

I have purchased blinds from other companies in the past and have never experienced this level of disappointment. Unfortunately, based on my experience, I would think twice before purchasing from Blinds Direct again.

After my own misjudgement about not getting chains on the weights of the vertical blinds, Evie sorted it out very promptly and paying for them was easy with her link via email. Thanks so much.

The rapid turn around and the exact measurements worked out a treat!

A good experience, easy and simple to order online, with a speedy delivery. The product is as described and easy to fit.
I would recommend Blindsdirect

Very happy with my experience and follow up communication with Amelia in customer service