Delivered a bed to the wrong address, claiming it was our address despite nothing on our doorbell and our back/alley not the one on the photos sent. Unprofessional customer service. No bed and threate... See more
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Blisswood’s customer service has been appalling. I purchased two egg chairs advertised with removable, washable cushion covers. Due to what is clearly a manufacturing defect, the covers are act... See more
DOUBLE BED DELIVERED WITH 4 BRACKETS MISSING COMPLAINED 2 BRACKETS SENT COMPLAINED NO REPLY STILL UNABLE TO PUT BED TOGETHER 1 WEEK AND STILL SLEEPING ON FLOOR
I purchased a door canopy from Blisswood & I am extremely satisfied with the product, the customer service staff (both on phone & email) & with the website. From start to finish the experience has bee... See more
Company replied
Company details
- Furniture Manufacturer
- Bedroom furniture shop
- Home Furniture Shop
- Furniture wholesaler
- Office Furniture Shop
- Outdoor furniture shop
Written by the company
Blisswood is a comprehensive one- stop provider of top-tier home and office furniture, with its own in-house Manufacturing facility, that offers a wide selection of high quality sophisticated, stylish designs. At Blisswood, our Furniture and home furnishing products are designed with Quality, Durability, and affordability in mind. We carry a wide selection of Dining rooms, Living rooms, Study rooms, Bedrooms, and Bathroom furniture & furnishing products.
Contact info
47 HYTHEGAT, PE4 7ZP, Peterborough, United Kingdom
- 01444390355
- salesblisswood@gmail.com
- blisswood.co.uk
2.3
Poor
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I definitely recommend Blisswood 👌
I purchased a door canopy from Blisswood & I am extremely satisfied with the product, the customer service staff (both on phone & email) & with the website. From start to finish the experience has been great. When I contact them for an extra part the customer service personnel dealt with my query swiftly & successfully. The product is too high standard & the staff can not do enough for you. A very happy customer 😀
19 September 2023
Reply from Blisswood Limited
Dear Deb,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our product and service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Very unprofessional and worst service
Very unprofessional and worst service provided by their staff.
I am not sure about the quality as I haven’t opened the packaging yet but the advisors on chat are very unprofessional. I was offered a discount for not able to purchase all the required items before due to advisors lack of help earlier but when I tried to place a order with the discount offered, I was told by advisor to wait and then the price of the product was suddenly increased whilst I was still on the chat for over 3 hours.
When I asked for an explanation as to why I was stopped to place the order, they claimed that they did not know the price would go up.
I then asked if the staff knew that prices can go up anytime then they should have not stopped me from placing the order whilst the prices were still lower. At this point they not only refused to explained but the advisor ended the chat whilst I was still speaking to them on chat.
They might be proud of their quality but in terms of customer services the company is rubbish & I wouldn’t recommend it to anyone. The chat advisors treated customers so badly and were the view that they were dealing with customers not in the U.K. but in some faraway country where customer service is not given any importance at all.
I will also be refunding the one item that I have already ended purchasing online before dealing with their staff.
18 September 2023
Reply from Blisswood Limited
Dear Abdul,
We are sorry for the inconvenience which has been caused to you. We have checked the complete email and chat conversation which which you had with our executive.
We have checked and found that our team has helped you out in every possible way and have offered the discounts as well. Also, it is clearly mentioned in our terms and conditions of our website that the “Prices for our products are subject to change without notice and we reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time”.
Hence, it is not possible for us to change the price as per the convenience of the customer. We have offered you the discount which you can use to purchase the item at current price.
Thank You!
It is true to its display and…
It is true to its display and description. Very much satisfy.
19 September 2023
Reply from Blisswood Limited
Dear Fazil,
Thank you so much for sharing your experience with this positive feedback with us! We are glad to hear that you are happy with the quality of our product and services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
Your satisfaction is our top priority, and we are always striving to improve our services. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
Delivery quick
Delivery quick, table is excellent quality for the money and looks more expensive.
17 September 2023
Reply from Blisswood Limited
Dear Penelope,
Thank you so much for sharing your experience with this positive feedback with us! We are glad to hear that you are happy with the quality of our product and services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
Your satisfaction is our top priority, and we are always striving to improve our services. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
Excellent customer service
Excellent customer service. The good product matches the description given on the website. Very efficient customer support was provided.
12 September 2023
Reply from Blisswood Limited
Dear Javed,
Thank you so much for sharing your experience with this positive feedback with us! We are glad to hear that you are happy with the quality of our product and services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
Your satisfaction is our top priority, and we are always striving to improve our services. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
Stylish Furniture at a good price
Purchased two coffee tables in grey, they look great and very stylish - very pleased with them. Assembly instructions could be better, like which glossy edge faces where. Had an issue with one of the tables which was sorted out promptly by the supplier. Would recommend
21 August 2023
Reply from Blisswood Limited
Dear Ian,
Thank you so much for sharing your experience with this positive feedback with us! We are glad to hear that you are happy with the quality of our product and services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
Your satisfaction is our top priority, and we are always striving to improve our services. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
Cute little dressing table
Cute little dressing table, but very small for my 12 Yr old daughter.(I should have measured before). Really good storage for all her makeup. Nice and easy to make.
13 July 2023
Reply from Blisswood Limited
Dear Candice,
Thank you so much for sharing your experience with this positive feedback with us! We are glad to hear that you are happy with the quality of our product and services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
Your satisfaction is our top priority, and we are always striving to improve our services. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
Mixed review
Delivery and service was fine. Problem with the chair in that height was not as advertised. Otherwise chair is fine. Had to buy a cushion to rectify.
10 July 2023
Reply from Blisswood Limited
Dear Customer,
We are sorry to hear that you have encountered some issues with the item which you have order. We apologize for the inconvenience which has been caused.
We are glad that you have managed to resolve the issues at your end. However, if there is anything else for which we can assist you then please let us know. We are here to help you.
Thank You!
Service brilliant chair exactly as…
Service brilliant chair exactly as described and so glad I purchased it. Great quality and so comfortable.
1 July 2023
Reply from Blisswood Limited
Dear Marion,
Thank you so much for sharing your experience with this positive feedback with us! We are glad to hear that you are happy with the quality of our product and services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
We hope that our product continues to meet your expectations, and please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
Reply from Blisswood Limited
Dear Sandra,
Thank you so much for sharing your experience with this positive feedback with us! We are glad to hear that you are happy with the quality of our product and services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
We hope that our product continues to meet your expectations, and please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
Great customer service
Great customer service. Good quality product which arrived damaged through no fault of Blisswood. Excellent communication from Blisswood (even on a weekend) which resulted in prompt delivery of a replacement door for the furniture.
11 July 2023
Unprompted review
Reply from Blisswood Limited
Dear Angela,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that we are able to resolve your matter and you are satisfied with our customer services. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well. Keep Shopping!
Fast delivery
25 June 2023
Reply from Blisswood Limited
Dear Customer,
Thank you so much for sharing your positive feedback with us! We are glad to hear that you are happy with our delivery services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
We hope that our product continues to meet your expectations, and please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
Received my sideboard really quickly very happy with purchase
Received my sideboard really quickly
25 June 2023
Reply from Blisswood Limited
Dear Kathryn,
Thank you so much for sharing your positive feedback with us! We are glad to hear that you are happy with the quality of our product and delivery services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
We hope that our product continues to meet your expectations, and please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
The chair is amazing
The chair is very comfortable, it was well packaged. Easy to put together. Perfect massage office chair. A*****
24 June 2023
Reply from Blisswood Limited
Dear Priscilla,
Thank you so much for sharing your positive feedback with us! We are glad to hear that you are happy with the quality of our product and services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
We hope that our product continues to meet your expectations, and please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
Reply from Blisswood Limited
Dear Scott,
Thank you so much for sharing your positive feedback with us! We are glad to hear that you are happy with the quality of our product and services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
We hope that our product continues to meet your expectations, and please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
Reply from Blisswood Limited
Dear Honey,
Thank you so much for sharing your positive feedback with us! We are glad to hear that you are happy with the quality of our product and services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
We hope that our product continues to meet your expectations, and please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
Steer Well Clear
I have had to give this review 1 star because it won’t allow me to submit a minus 5 rating. This has had to have been one of my worst experiences with ordering goods through Amazon. This company uses Yodel for its deliveries so it is very hit and miss on whether or not your goods will arrive on time had I known that this was not Amazon couriers I would not have placed my order.
I have just had a bout of sciatica hit me so my children clubbed together to buy me a chair from your company which we hoped would help with this problem and as it was Father’s Day on Sunday, I placed the order with Amazon for delivery Saturday.
The other reason I picked the Saturday time slot is I am still managing to work full time to help me through this difficult financial period, so we thought the chair might help on both counts. I have just finished Cancer treatment and although I have been given the all clear there will always be a niggling doubt that it will re-occur, so time spent with my children is precious.
Father’s Day was completely ruined by this fiasco between yourselves, and the courier and I am sure that a lot of people will have gone through the same experience from Yodel.
While you are using Yodel as your courier, I will not use you company ever again and I will tell all my friends and colleagues to do the same.
To sort this problem out I have had to rearrange the delivery for Tuesday 20th of June and arrange a day off work at short notice, luckily my bosses are very understanding.
So basically, my review is steer well clear of this company.
20 June 2023
Unprompted review
Reply from Blisswood Limited
Dear Customer,
We sincerely apologize for the inconvenience caused by the delayed delivery of your gift. We understand the importance of timely and reliable service, especially when it involves special occasions such as Father's Day.
We have taken note of your feedback and have shared it with our shipping partner, Yodel, to address the issue promptly and prevent similar occurrences in the future. We value your input, as it helps us identify areas for improvement and ensures that we maintain the high standard of service our customers expect.
Please rest assured that we are committed to taking corrective measures and working closely with Yodel to enhance the delivery experience for all our customers. We strive to provide reliable and timely service for every order, ensuring that your gifts and packages reach their intended recipients on or before the expected delivery date. We deeply regret any disappointment or frustration caused by this incident.
We genuinely appreciate your understanding and patience throughout the process. We would request you to please connect with us on our email Salesblisswood@gmail.com so that we can assist you further. Also, we have shared it to our team for arranging the call back on your given contact number.
Once again, we apologize for any inconvenience caused and assure you that we are actively working to prevent such occurrences in the future. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and restore your confidence in our services. Thank You!
The coffee table I got was great. They should change delivery service though.
The coffee table I got was great! Dispatch from the company was fast but the delivery company just left it at the lobby of the building without carrying it to my flat. However this was the delivery company's fault. 5 stars from me for the nice coffee table.
1 June 2023
Reply from Blisswood Limited
Dear Customer,
Thank you so much for sharing your positive feedback with us! We are glad to hear that you are happy with the quality of our product and services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
We hope that our product continues to meet your expectations, and please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
Good price, fast delivery, quick response from customer service.
Chair was easy enough to put up on my own. The only issue I had was that the screw holes didn't align. When I mentioned this to Blisswood they offered a partial refund and suggested I could drill the holes a bit bigger. I did this. If not for that I would've given it 5 stars.
Delivery men did refuse to bring it to my front door as I live in flats so I did have to drag it and thankfully we have a lift.
White cushions came a little dirty and not fully wrapped in plastic. Chair is lovely and comfortable, I think I might some extra cushions for more comfort. I can sit in it sideways with my knees up which is what I wanted! Good price, fast delivery, quick response from customer service.
28 May 2023
Reply from Blisswood Limited
Dear Natania,
Thank you so much for sharing your experience with this positive feedback with us! We are sorry for the inconvenience which has been caused due to the alignment issue. But we are glad to hear that you are happy with the quality of our product and our customer services. Providing high-quality products and services to our customers is our top priority, and it is always rewarding to receive such positive feedback.
We hope that our product continues to meet your expectations, and please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing our product!
Reply from Blisswood Limited
Dear Customer,
We appreciate your time and want to sincerely apologize for any inconvenience caused by the early morning call from the delivery company.
We understand that a 6.30 am call may have seemed antisocial, and we regret any disruption it may have caused to your routine. We take your feedback seriously and will address this matter with the delivery company to ensure that future communication is conducted at more appropriate times.
Thank You!
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