Bloombox Club Reviews 

1,289
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I was gifted a 6 month subscription. The first plant arrived well, albeit with a very small decorative pot. But since then, I've had nothing but problems. Missing pot one month, smashed pot the next m... See more

Rated 1 out of 5 stars

Took my money then no delivery, no information and no response to email. Shame because it’s a nice idea. Already lost my trust and I only signed up 3 and a half weeks ago.

Rated 4 out of 5 stars

Product overall good. Slight damage to the lid. Plant missing on arrival, suspect lost in transit as box not correctly put together. After 2-3 weeks messing around I eventually received 4 replacement... See more

Rated 1 out of 5 stars

My son ordered me a terrainum cost £ 60.00 came late, (Christmas gift) The plants were nearly dead,came in a separate plastic container inside the box, were bone dry n god knows how long they were... See more

Company details

  1. Boutique

Written by the company

Breathe, De-stress and Grow - make your home beautiful, fresh and tranquil with specially curated plant subscriptions delivered monthly or quarterly, or choose from a variety of statement plants available from the shop.


Contact info

1.8

Poor

TrustScore 2 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(1,289)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good cause.

Joined a month ago and have had 2 lovely plants delivered - a subscription plant and an extra to treat myself. The subscription plant came with a pot that accentuates it. Knowing that my subscription is providing mental health support for others is a good feeling.
I have one suggestion - could we have a taste of what’s to come next?

9 June 2021
Unprompted review
Rated 1 out of 5 stars

THE WORST!! Not reliable

Oh my god they’re THE WORST!!! They’re not reliable AT ALL! I see some good reviews here, I guess, ordering from them is like a roulette. You may receive something nice (I guess based on the reviews), and may receive something very bad (my case). It’s not what you want for their quite high prices. My order cost little less than £90.
I ordered a plant from them for my husband’s birthday.
Not only did they mess up with the dates (they let me place the order, and in 4 (!!!!!) days after that (1 day before the birthday) it turned out the plant was out of stock). Obviously, the surprise was ruined. I had to tell everything to husband and he agreed to wait.
Today, (3 days after the birthday) the plant was delivered. The plant is a complete mess, all the fruits lay down on the ground, the branches are broken, the delivery box looks like it was smashed several times. A reminder that the delivery cost almost £7.
Another shockingly bad thing is the support team. They are simply terrible!!!! They either don’t bother to answer your letters at all or write you a random letter once in 3 days. I tried calling them, they don’t pick up the phone.
I’m very, very disappointed. In fact, I’m frustrated.

2 June 2021
Bloombox Club logo

Reply from Bloombox Club

Hi there, Thank you for taking the time to leave us a review.
We are so sorry to hear this and apologise for the disappointment and frustration caused here. Please can you contact our customer care team at hello@bloomboxclub.com and we will be happy to look into this and get it resolved. Apologies again for the disappointment caused here.
Thank you for taking the time to leave us a review. Team Bloombox Club

Rated 5 out of 5 stars

Delighted with my purchase

I ordered a large plant that I had wanted for a long time. It arrived within just a few days, in excellent condition, and is now thriving in its new home thanks to the advice that accompanied its arrival :)
Thank you Bloombox!
Sue

10 May 2021
Unprompted review
Rated 5 out of 5 stars

Simply the best

I have purchased from you before for myself and decided to send a gift to a friend. She was so delighted with her plant. Always so well packaged and great quality. I will recommend you to anyone

6 May 2021
Unprompted review
Rated 5 out of 5 stars

I didn't expect to be this excited!

Just moved house and fancied a few house plants to liven the place up. Came across this subscription which takes all of the decision making about not only which plant, but which plant pot to buy all wrapped up into a monthly mystery box. I did not expect to be so darn excited about it.

Really well packaged, and not a scratch on the box despite it somehow getting to me from the Netherlands.

I cannot wait until I get my new plant next month!

5 May 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful

All plants arrived looking healthy and packaged with protection in mind. The plant pots are gorgeous and Bloombox takes all the hassle out of finding the right sized pot, and without having to source beautiful pots from 'all over' that fit with own decor too.

2 May 2021
Unprompted review
Rated 5 out of 5 stars

3 subscription plant received ..... roll on No 4

I have just received my third plant in the subscription and really happy with all the plants, pots and the excellent information. I live in the Highlands of Scotland and each delivery has been perfect. I have really enjoyed reading about how plants help with the quality of air in our homes. Roll on next month....

29 April 2021
Unprompted review
Rated 1 out of 5 stars

Lovely website and fantastic selection…

Lovely website and fantastic selection of plants, however, plants did not arrive in great condition (dry and damaged) and customer services attitude was not the not as helpful as I have experienced with other well-known online plant and flower retailers!

28 April 2021
Unprompted review
Bloombox Club logo

Reply from Bloombox Club

Hi Tamsin, Thank you for taking the time to leave us a review. We can see that you contacted our Customer Care Team on Tuesday the 30th of March regarding your order placed on the 17th of February.

We do ask that if a customer receives a plant in bad condition or feel there is an issue that may affect the plant's growth or survivability, they contact us ASAP (or within two weeks of delivery) to investigate this further. Sadly, we are unable to investigate any damages or health issues reported after 30 days as it’s impossible to know whether the plant arrived unhealthy or if this is due to the care that the plant has received. We'll always compensate but we do ask that customers get in touch ASAP (or within two weeks of delivery).

Apologies for the disappointment caused here. Thank you again for taking the time to speak to us and leave us a review.

Thank you,
Team Bloombox Club

Rated 5 out of 5 stars

Amazing service from Joanne at Bloombox

In my second month of the subscription and the courier lost my parcel. Joanne from their customer care team has been an amazing help. Really prompt response time. Provided me a form to raise the issue with the courier and arranged for a replacement to be sent which I should receive shortly! Very happy with the service!

25 April 2021
Unprompted review
Rated 5 out of 5 stars

I get the monthly subscription

I get the monthly subscription, all plants are really healthy and delivered really carefully, its so lovely to be sent another addition to my green family every month. Now I need to put up some more shelves.

24 April 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful monthly treat

I'm three months into my subscription and loving it.
A monthly treat just for me.
They have all come well packaged with good information cards so that I can give my new plants the care they deserve.
Each plant also comes with information about the positive effects of plants in your home.

23 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, beautiful plants, updates on delivery, delivery was quick with my boxes arriving in perfect condition,could not be happier.. will definitely be buying from them again.

22 April 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look