I chose this firm due to Very good reviews from The Consumers Association (Which) this is second booking never needed any claim yet but every reason based on what they send out to feel confident in... See more
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The renewal process was straightforward and the WW premium this year was £20 less than last year. But we were unable to take 3 scheduled holidays because of Covid-19. Future holidays booked prior to... See more
Company replied
I found the buying experience great. Asking those few more health questions so felt that I was not being “punished” for being 70 and advised to take blood pressure tablets. I’m very fit, within hea... See more
Company replied
We are very happy with the excellent service we received from Blue Bear , when we rang to renew our travel insurance with them . They were very helpful when I rang to ask about the enhanced Covid... See more
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Company details
Information provided by various external sources
✔️ "Excellent" Trust Pilot Rating ✔️ Which? Best Rate Since 2010 ✔️ Wide-ranging Travel Insurance Options ✔️ All Medical Conditions Considered ✔️ 24 Hour Emergency Assistance ✔️ UK-Based Call Centre
Contact info
4.6
Excellent
909 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Customer service response is excellent!
11 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning C. D. Sinfield,
Thank you very much for your feedback and for your 5 star review.
We are delighted you found our customer service response to be excellent! Thank you.
Best wishes and safe travels from The Blue Bear team.
Good travel insurance cover at reasonable cost
Blue Bear give good levels of cover with three options.
Various sporting activities can be added for a supplement
They can include for various pre existing conditions at a reasonable cost supplement.
Staff are helpful when arranging appropriate cover for your requirements
11 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning David,
Thank you very much for your feedback and for your 5 star review.
We are delighted you found our travel insurance to suite your requirements and at a reasonable cost.
Best wishes and safe travels from The Blue Bear team.
I took out an additional policy to…
I took out an additional policy to cover a pre existing medical condition with Rush Insurance. I arranged cover over the phone and was told that a confirmation email would be sent immediately. That was 8 days ago now and still have not heard anything. I sent an email and was asked to call a number which I got my husband to do because I'm now away on holiday. The number was unobtainable. So I will not be using Rush Insurance again for the additional policy. It's disappointing. I had no problems last time I took out travel Insurance with Blue Bear.
10 March 2020
Unprompted review
Not much red tape with is organisation
Not much red tape with is organisation. Communication is effective an efficient
10 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Harry Marsh,
Thank you very much for your feedback and for your 5 star review.
We are delighted you found our communication to be effective and efficient.
Best wishes and safe travels from The Blue Bear team.
Travel with confidence
Excellent service and by far the cheapest in the market
10 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Michael Perry,
Thank you very much for your feedback and for your 5 star review.
We are delighted you found our service to be excellent and our prices to be extremely suitable!
Best wishes and safe travels from The Blue Bear team.
Very impressed with medical declaration.
Very simple and straightforward. The medical declaration was excellent and asked all the important questions and guided me through the various options. Very impressed.
9 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Francis Cox,
Thank you very much for your feedback and for your 5 star review.
We are delighted you found the process very simple and straightforward.
Best wishes and safe travels from The Blue Bear team.
Very disappointed not to get renewal reminder…
Very disappointed that i did not get a renewal reminder - fortunately I did not have any travel arrangements during the period I was not covered.
9 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good afternoon IW,
Thank you for your feedback.
We are really sorry to learn that your renewal invitation did not arrive when it should have, this is certainly one for us to investigate, as this is not usual of our systems. However, we are really delighted that you have chosen to insure with us again for another year.
If we can be of any further assistance, then please do not hesitate to contact us.
Best wishes from the Blue Bear team.
No policy renewal invitation
My main complaint is that my previous policy expired at the end of last year and that I did not receive an invitation to renew it. The firm was reasonably straightforward to complete but the cost increase over last year was high but I must admit not as great as your competitors
9 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good afternoon Steve,
Thank you for your 4-star review.
We are sorry to learn that your renewal invitation did not arrive when it should have, this is certainly one for us to investigate, as this is not usual of our systems. However, we are really pleased that the process to complete a new travel insurance arrangement was straightforward.
If we can be of any further assistance, then please do not hesitate to contact us.
Best wishes from the Blue Bear team.
a bit dear but ok.
8 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good afternoon Mary,
Thank you for your 4-star review.
We are sorry to learn that you found your premium a bit dear.
The Underwriters review rates annually, and where the claims experience suggests there has been a sufficient number of claims relating to a particular category of insurance, premiums are adjusted accordingly to reflect the risk involved. Subsequently premiums are either increased, decreased or remain unchanged.
The categories reviewed will relate to various age groups, destinations, sporting activities, trip durations, and other factors that may warrant particular circumstances being considered as a higher risk.
We trust this will help give you a better understanding of the process completed by our Underwriters when calculating rates and the factors they take into consideration.
If we can be of any assistance, please do not hesitate to contact us.
Best wishes from the Blue Bear team.
Quick and Easy
Quick and easy to establish cover for pre-existing medical condirions without being intrusive. Generally straightforward.
8 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Ms Wood,
Thank you very much for your feedback and for your 5 star review.
We are delighted you found the process quick, easy and straightforward.
Best wishes and safe travels from The Blue Bear team.
Reply from Blue Bear Travel Insurance
Good morning Helen E,
Thank you very much for your feedback and for your 5 star review.
We are delighted you found the process easy to follow and our prices to be great.
Best wishes and safe travels from The Blue Bear team.
Good policy choice but a few quirks in application process
A fairly simple process but I got a bit confused about completing medical data as it's a separate process. You get a number that you then paste into a box in the main application. So there's a bit more back and forwards than I would have liked. But on the plus side there were no quibbles about my age and winter sports, which there were on a couple of quotes.
7 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Ms F McOwan,
Thank you very much for your feedback and for your 4 star review.
We are delighted you found the process fairly simple and we are more than happy to share with you that we are reviewing the benefits of introducing medical screening into the customer booking path, thank you for your observations.
Best wishes and safe travels from The Blue Bear team.
Good price
Good price, comprehensive cover and so very easy tote complete purchase
6 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Margaret Sheedy,
Thank you very much for your feedback and for your 5 star review.
We are delighted to hear that you found our prices to be competitive, alongside comprehensive cover, and the overall process easy to complete.
Best wishes and safe travels from The Blue Bear team.
Price has gone up a lot!!
Price has gone up a lot!!
Even when we have never claimed!
A bit disappointing
6 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good afternoon Mrs Edwards,
Thank you for your 4-star review.
We are sorry to learn that your premium did increase this year.
The Underwriters review rates annually, and where the claims experience suggests there has been a sufficient number of claims relating to a particular category of insurance, premiums are adjusted accordingly to reflect the risk involved. Subsequently premiums are either increased, decreased or remain unchanged.
The categories reviewed will relate to various age groups, destinations, sporting activities, trip durations, and other factors that may warrant particular circumstances being considered as a higher risk.
We trust this will help give you a better understanding of the process completed by our Underwriters when calculating rates and the factors they take into consideration.
Best wishes from the Blue Bear team.
Very pleasant staff
Very pleasant staff, very well presented could answer all my queries.
6 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Wendy Durrant,
Thank you very much for your feedback and for your 5 star review.
We are delighted to hear that you found our staff to be very pleasant and we were able to answer all your queries.
Best wishes and safe travels from The Blue Bear team.
Reply from Blue Bear Travel Insurance
Good morning Mr Barlow,
Thank you very much for your feedback and for your 5 star review.
Best wishes and safe travels from The Blue Bear team.
friendly staff and holiday insurance at…
friendly staff and holiday insurance at a fair price.
5 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Stuart Green,
Thank you very much for your feedback and for your 4 star review.
We are delighted to hear you found our staff to be friendly and our prices to be competitive.
Best wishes and safe travels from The Blue Bear team.
Excellent service and good value.
5 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Miss Barnes,
Thank you very much for your feedback and for your 5 star review.
We are delighted to hear that you found our service to be excellent and good value.
Best wishes and safe travels from The Blue Bear team.
Excellent but costs a bit more than similar
Excellent process costs a bit more than similar but worth it
5 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning,
Thank you very much for your feedback and for your 4 star review.
We are delighted to hear that you found the process to be excellent.
Best wishes and safe travels from The Blue Bear team.
quick and to the point .no long chit…
quick and to the point .no long chit chat also reasonable price l felt .
5 March 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Catherine Dillon,
Thank you very much for your feedback and for your 5 star review.
We are delighted to hear that you found the process to be quick and to the point.
Best wishes and safe travels from The Blue Bear team.
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