Banner for Bluebella
Bluebella logo
Visit website

Bluebella Reviews 5,963

•
TrustScore 3.5 out of 5

3.4

Lingerie shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 382 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of the products, describing them as well-made, stunning, and beautiful. Many appreciate the design and aesthetic of the items, often finding them to be a good fit. Reviewers also mention that the ordering process is often easy and that items arrive quickly. However, some people were dissatisfied with the customer service, reporting long response times and difficulty in resolving issues like missing items or incorrect orders. There are also mixed opinions on product sizing, with some finding it inconsistent or misleading, and occasional issues with product condition upon arrival, such as mold. Delivery service also receives varied feedback, with some experiencing delays or lost parcels.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the beautiful design, quality, and how the... See more

Quality

Customers had positive experiences with quality, often praising the beautiful and well-made lingerie, with... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the quick and... See more

Order

People report ambiguous experiences with order. Many customers praise the easy ordering process, quick... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express significant frustration... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Awful customer care. Returns were sent 2 months ago, company can see goods were returned but seeing the delivery as “still in transit” so refusing to refund me “while they investigate”. Took 2 weeks... See more

Company replied

Rated 3 out of 5 stars

Shipment & handling was perfect. The item ordered not so much. Fitment left a lot to be desired as was maybe to be expected for a one-size-fits-all type item. I just expected better quality for the pr... See more

Company replied

Rated 3 out of 5 stars

All lingerie received was of great quality and fit well. However, one bra that I received was covered in gray mold. Like hairy mold. I washed the bra and it all came off, but it was disgusting when it... See more

Company replied

Rated 4 out of 5 stars

My return was received by Bluebella warehouse over one month ago and I still have not received my refund which is extremely disappointing. Please can this be resolved asap. My refund was issued th... See more

Company replied

Company details

  1. #34 of 38 best companies in Lingerie shop
  2. #12 of 12 best companies in Erotic clothing
  3. #275 of 286 best companies in Fashion accessories shop
  4. #36 of 37 best companies in Swimwear shop
  5. #59 of 59 best companies in Underwear shop
  6. #240 of 256 best companies in Ladies' clothes shop

Written by the company

Bluebella was born from a simple idea to create luxurious and sensual lingerie for self-assured women. Founded on the belief that strength and sensuality belong in the everyday, with the understanding that beautiful lingerie sets a powerful tone for whatever comes next. Bluebella is a multi-award-winning brand that has paved the way for accessible luxury in the lingerie industry.

Bluebella

Written by the company

How Bluebella Gives Back

Customers can choose to donate 1% of their purchase

Bluebella is dedicated to supporting and helping others and have partnered with multiple charities across its global sites. Customers can choose to donate 1% of their purchase, at no extra cost to them. The charities include the Gender Equality Foundation, Equality Now, LGBTQ non-profit Outright International, the climate justice charity Rainforest Trust, and body positivity resource SeekHer Foundation.

Contact info

3.4

Average

TrustScore 3.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Pay me my refund now

Hello, please acknowledge receipt of return Order No: US267298, and promptly issue a refund. Although your online return portal is no longer recognizing the order, USPS tracking says it was received by your US agent on January 30th. That was 20 days ago. Your lack of communication and customer service has been deplorable. We expect a refund within 48 hours, or we will be taking further action.

image001.png

21 January 2026
Bluebella logo

Reply from Bluebella

Thank you for your feedback. We're very sorry for the delay you experienced with your refund and understand how frustrating this must have been.

We can confirm that your refund has been fully processed. We sincerely apologise for any inconvenience caused by the delay and greatly appreciate your patience while our team worked to resolve this matter.

A member of our Customer Care team will be in touch shortly should you need any further assistance.

Warm regards,
Bluebella Customer Care

Rated 1 out of 5 stars

Zero customer service

I am still waiting on refunds to be issued on items that I returned weeks ago. I tried reaching out to customer service and haven't heard back in 6 days.

21 January 2026
Rated 1 out of 5 stars

Avoid

Avoid, customer service is zero remember if you buy from here you have to hope you receive the goods and that they fit because you cant return or contact them in any way.....

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Order not delivered

Order not delivered. All communication stopped. Won't answer any emails. No refund offered. Paid for express delivery. Absolutely shocking service. Seeking refund through other parties now as Bluebella are ignoring me.
On this performance I would steer clear.

16 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look